I live in Macon and was very displeased with trying to find a medical appointment here for my…read moredaughter. After getting nowhere with several providers in Macon, I called here. First, I got someone on the phone ..no answering service or answering machine. Second, I was able to make a same day appointment. We arrived when we were told to arrive, which was 30 minutes early in order to fill out some paperwork. I think our appointment was delayed due to a late show, but it was not a bother to me since I used to be that way when my life was overscheduled and now it was not. The doctor was very professional, detail oriented, and trustworthy. The staff was very personable. I would highly recommend this office and plan on coming back.

Recently completed cataract surgery on both eyes and could not be happier with the results. For the…read morefirst time in years I can drive at night without worrying about it, and my distance vision is as good as it ever was. The staff is friendly and helpful, everything was explained adequately. The cost of the procedure was surprisingly low. My only complaint is that an appointment scheduled for a particular time may last for hours, much of the time sitting in the waiting room. I understand that medical procedures can't be precisely scheduled, but there ought to be a way to cut down on the wait time. That said, I would not hesitate to recommend Dr. Moore and his colleagues to anyone.

Review Title: Unacceptable Service and Complete Lack of Professionalism…read more I have worn glasses my entire life and never experienced such unprofessional, disorganized, and frankly careless treatment from an eye care provider. This office has completely failed to meet even the basic standards of communication, follow-through, and respect for patient needs. The doctor rushed through my exam as if I were a burden, spending barely five minutes with me. When I requested a necessary accommodation letter for my job, the one they initially sent was so poorly written that my employer said it made no sense and was completely invalid. This forced me to request a corrected version -- which I've now been waiting on since Saturday. It is now Friday, and not only has the updated letter still not been sent, but I've also been ignored and left hanging in a situation that directly affects my employment and ability to work safely. This kind of treatment is absolutely unacceptable. It shows a complete disregard for patient care, urgency, and responsibility. A simple task like faxing a corrected letter to my doctor has turned into a week-long ordeal -- and still, nothing. If you're looking for eye care where you'll be taken seriously, respected, and properly supported, look elsewhere. This experience has been beyond disappointing -- it's been infuriating.

Rhonda & Kim absolutely ROCK! I came in with broken glasses at the end of the day, they not only…read morewent through what felt like a million glasses selected specifically for my face. Took their time, even took photos of each one so I could see what it looked like. I ended up choosing two pairs I would have never selected for myself. They got me a great 2 for 1 deal. Both were so knowledgeable on all the eyeglasses options for the order. Even at the end of the day, they were happy and friendly. Above and beyond customer service! Will return!

So far so good with being a patient here at Eyesight Associates. Dr. Gayton took his time and…read morepatience with my father when my father had cataract surgery done few days ago and so far my father he is seeing better. The staff here are nice and friendly when there is an issue they fix it on the spot. They have plenty of parking for both surgery center and the doctor office. They do have a restroom for both men and ladies while waiting to see the doctor or patient in eye surgery.

The entire staff was incompetent. I received a bill for my eye exam 2 years later. When I called…read moreto pay, I was unable to speak to someone. I finally just mailed a check. The check was cashed 10 days ago and today I received a past due notice. DO NOT USE!

I go to the Primary Eyecare location in Macon, and I love it there. My doctor is Michael Simmons,…read moreand he is wonderful. I have been going to him for several years. The staff there is also always helpful and friendly. They can always squeeze me in for an appointment if I have an urgent need as well.

I don't think I could have found a better, more friendly, helpful and skilled group to bring your…read moreeye care needs to! Thanks Chuck, you're a cool guy!

I have been extremely pleased with the entire staff at Visionworks in Warner Robins. They have been…read morevery kind and cordial to me. With every visit, they have made me feel welcomed. I have to give a special thanks and deepest gratitude to the general manager. Your kindness, experience and advice have been important to me. Thank you so very much!

Very pleased with the quality, friendliness, and professionalism of this Visionworks. I had a…read moreproblem with my glasses, and they stood behind the 100 day "guarantee". A special shout out to Terrence Evans- the branch manager, who attended to my bifocal line issue and did the fit adjustment. Thank you!

I brought them a pair of broken glasses that I had bought at a different store, because the store…read morethat I bought them in was out of business. One of the monofilament strings that held the lens in place had broken, and they said that the would try to fix it, but not to get my hopes up. When I came to pick them up, they said that they were very sorry, but they were not able to fix the glasses. So when I opened the case, there were my glasses, looking perfect. Fixed. So they under promised, over delivered, and charged me exactly zero dollars. I don't know how customer service could be better, (legally).

They schedule your appointment but you are still guaranteed to wait almost 2 hours. They only want…read moreyour money and they don't have any consideration for your time. I will never return to this place.

My visit at this office was a nightmare. I wouldn't recommend Dr. Bayli or Dr. W Smith for many…read morereasons.Before my eye surgery I felt comfortable, but afterwards it went ridiculous. I had to call my primary Dr.office to get involved in my eye care,meds and conversations with Dr. Baylin and his staff ,which isn't at the Eye Centerof Ga .While in the waiting area on two occasions other pts weren'thappyas well. They stated he was th only Dr. here that did this surgery If i had to give a score it would be 4.5 out of 10 Be careful you only get one pr of eyes!!

I ordered glasses on august 25 3025. Today is september 22 2025 and I still don't have my glasses…read more I called to speak with someone and they told me it was because of labor day holiday that it was a delay. But by that point, it had already been over two weeks delayed, including the holiday.The spokesperson assured me that I would have it two days from september 15. But here we are with no glasses.. Very disappointed with the customer service. I've been a customer of my eye doctor for several years now,and this incident has really granted my view on myeyedr.

Their commercial is false advertisement I've got a pair of glasses that I totally hate I've been…read moretrying to get adjusted them. but I can't so I called today just to find out that no there's nothing that can do they can't change my frame they can't give me a different kind of frame so never ever again while I purchase from them , they are just too big for my face but they didn't try to tell me that in the store they just said oh those are nice well not so nice

I had a great experience thanks to Mrs. Whitney getting me on the schedule the very next day. When…read moremy appointment ran longer than expected Mrs. Margaret was so kind and encouraged me to go pick my son up from camp and come back to finish my appointment. When I did get back I was able to hop right back in to the process and finish my appointment in a timely manner. The staff was prompt, polite and helpful. I'm glad I joined the membership program and will be covered for the next 3 years.

Although i didn't come in for an exam, the staff was perfessional…read moregood attitudes, showed the best styles in frames, and i had a one on one experience can't wait to go back and pick up my glasses, i would recommend them to my friends

I've been going here for a little over 20 years for glasses/contact exams. Staff has been great…read moreover the years and very helpful. If you need a quick eye exam, this is the place to go. I don't trust anywhere else when it comes to eye exams

I bought my glasses here, self pay, bought insurance for them, was assured they'll replace my…read moreframes for any reason if they need it, this is good for a yr. I ended up having one lens fall out bc the hole where the screw goes in was messed up. It was holding the screw in. I go there, inform then what's going on, request new frames bc of this issue. I assumed they did what I requested bc it's been under a yr so I still have my warranty. Here we are, not even a month later, same side the lens is falling out and it's my screw, it's my screw from the other frames that I know I had messed up by using a screw driver that's too big for it. It basically has my signature on it. I call, they want me to go up there, honestly I don't want to bc I'm livid that they lied to me and didn't do what I asked the first time. So I'm going to save myself a whole lot of trouble and go somewhere else next time.

I came here to see the doctor after having a bad eye infection. I had insurance but was still…read morecharged for an $80 medical visit. The doctor was extremely impersonal. I had already been to a medstop twice before visiting and explained to him that my infection was getting worse and was concerned of having a cyst left in my eyelid. He assured me if I used the ointment after a week everything would be fine and that having a cyst was not common. Several weeks pass and I was not given a follow up or had anyone check in with me. I had an associate from the walmart on booth road call in for them to contact me about a follow up. They called and were going to charge again for an amount of $80-$100 for a follow up. Really unbelievable. I will no longer do business with them here