Their commercial is false advertisement I've got a pair of glasses that I totally hate I've been…read moretrying to get adjusted them. but I can't so I called today just to find out that no there's nothing that can do they can't change my frame they can't give me a different kind of frame so never ever again while I purchase from them , they are just too big for my face but they didn't try to tell me that in the store they just said oh those are nice well not so nice

I had a great experience thanks to Mrs. Whitney getting me on the schedule the very next day. When…read moremy appointment ran longer than expected Mrs. Margaret was so kind and encouraged me to go pick my son up from camp and come back to finish my appointment. When I did get back I was able to hop right back in to the process and finish my appointment in a timely manner. The staff was prompt, polite and helpful. I'm glad I joined the membership program and will be covered for the next 3 years.

I live in Macon and was very displeased with trying to find a medical appointment here for my…read moredaughter. After getting nowhere with several providers in Macon, I called here. First, I got someone on the phone ..no answering service or answering machine. Second, I was able to make a same day appointment. We arrived when we were told to arrive, which was 30 minutes early in order to fill out some paperwork. I think our appointment was delayed due to a late show, but it was not a bother to me since I used to be that way when my life was overscheduled and now it was not. The doctor was very professional, detail oriented, and trustworthy. The staff was very personable. I would highly recommend this office and plan on coming back.

Recently completed cataract surgery on both eyes and could not be happier with the results. For the…read morefirst time in years I can drive at night without worrying about it, and my distance vision is as good as it ever was. The staff is friendly and helpful, everything was explained adequately. The cost of the procedure was surprisingly low. My only complaint is that an appointment scheduled for a particular time may last for hours, much of the time sitting in the waiting room. I understand that medical procedures can't be precisely scheduled, but there ought to be a way to cut down on the wait time. That said, I would not hesitate to recommend Dr. Moore and his colleagues to anyone.

The entire staff was incompetent. I received a bill for my eye exam 2 years later. When I called…read moreto pay, I was unable to speak to someone. I finally just mailed a check. The check was cashed 10 days ago and today I received a past due notice. DO NOT USE!

Dr. Schneider is the best doctor! He is very caring and knowledgable. I would not consider going to…read moreanyone else. I cannot say enough good things about him. He goes WAY out of his way to help.

Review Title: Unacceptable Service and Complete Lack of Professionalism…read more I have worn glasses my entire life and never experienced such unprofessional, disorganized, and frankly careless treatment from an eye care provider. This office has completely failed to meet even the basic standards of communication, follow-through, and respect for patient needs. The doctor rushed through my exam as if I were a burden, spending barely five minutes with me. When I requested a necessary accommodation letter for my job, the one they initially sent was so poorly written that my employer said it made no sense and was completely invalid. This forced me to request a corrected version -- which I've now been waiting on since Saturday. It is now Friday, and not only has the updated letter still not been sent, but I've also been ignored and left hanging in a situation that directly affects my employment and ability to work safely. This kind of treatment is absolutely unacceptable. It shows a complete disregard for patient care, urgency, and responsibility. A simple task like faxing a corrected letter to my doctor has turned into a week-long ordeal -- and still, nothing. If you're looking for eye care where you'll be taken seriously, respected, and properly supported, look elsewhere. This experience has been beyond disappointing -- it's been infuriating.

Rhonda & Kim absolutely ROCK! I came in with broken glasses at the end of the day, they not only…read morewent through what felt like a million glasses selected specifically for my face. Took their time, even took photos of each one so I could see what it looked like. I ended up choosing two pairs I would have never selected for myself. They got me a great 2 for 1 deal. Both were so knowledgeable on all the eyeglasses options for the order. Even at the end of the day, they were happy and friendly. Above and beyond customer service! Will return!

Every time I have been here they treated me well. They seem to have competitive prices, nice…read moreselection, qualified professionals, and a nice lobby area.

If I could give 10 stars , I certainly would. This was a most excellent service I have ever had…read more I am traveling the southeast, my glasses broke at the temple and I did not bring a spare. Big mistake. I called Brown's Eye Center to see if they were available and could possibly help me. The phone receptionist was kind, polite and professional and advised me to come in and let them check the eyeglasses. I did go in and was met with a professional, kind and most eficient optician you will ever meet. I appreciate the service and their great attitudes of everyone there. They fixed my glasses most excellently and I was on my way to my travels. Thank you Brown's Eye Center. You aall are fabulous and I need to tell everyone!

My visit at this office was a nightmare. I wouldn't recommend Dr. Bayli or Dr. W Smith for many…read morereasons.Before my eye surgery I felt comfortable, but afterwards it went ridiculous. I had to call my primary Dr.office to get involved in my eye care,meds and conversations with Dr. Baylin and his staff ,which isn't at the Eye Centerof Ga .While in the waiting area on two occasions other pts weren'thappyas well. They stated he was th only Dr. here that did this surgery If i had to give a score it would be 4.5 out of 10 Be careful you only get one pr of eyes!!

I ordered glasses on august 25 3025. Today is september 22 2025 and I still don't have my glasses…read more I called to speak with someone and they told me it was because of labor day holiday that it was a delay. But by that point, it had already been over two weeks delayed, including the holiday.The spokesperson assured me that I would have it two days from september 15. But here we are with no glasses.. Very disappointed with the customer service. I've been a customer of my eye doctor for several years now,and this incident has really granted my view on myeyedr.

I go to the Primary Eyecare location in Macon, and I love it there. My doctor is Michael Simmons,…read moreand he is wonderful. I have been going to him for several years. The staff there is also always helpful and friendly. They can always squeeze me in for an appointment if I have an urgent need as well.

I don't think I could have found a better, more friendly, helpful and skilled group to bring your…read moreeye care needs to! Thanks Chuck, you're a cool guy!

Although i didn't come in for an exam, the staff was perfessional…read moregood attitudes, showed the best styles in frames, and i had a one on one experience can't wait to go back and pick up my glasses, i would recommend them to my friends

I've been going here for a little over 20 years for glasses/contact exams. Staff has been great…read moreover the years and very helpful. If you need a quick eye exam, this is the place to go. I don't trust anywhere else when it comes to eye exams