SEEK AN OPTOMETRIST ANYWHERE ELSE. At my appointment, I was told I had to get a special test done…read morebut have to drive an hour to another location, as they can't do testing at their office in Macon. When I called to ask Dr. Earls more questions before scheduling the exam, I was told she was with a patient - she never called me back. I called back a week later to ask for Courtney, who never seems to be in the office, and again was told Dr Earls would call me - she never did. After 3 phones and tomorrow being THREE WEEKS, I STILL have not heard from their office AT ALL. Today I called a final time and was told by the receptionist that it wasn't "a doctor day," that Courtney isn't in, and then told that Dr Earls would be out ALL week for Spring Break (NOT what the receptionist originally said). I'm obviously being given the run around, and after spending close to $1,000 for their overpriced glasses and sunglasses at my last appointment. Dr Earls is excellent...IF you can see her in person. She doesn't return phone calls, neither does Courtney, apparently, and the receptionist doesn't seem to want to help pass on messages, as she gives the run around when explaining where the two primary employees are at any given time of the workday. After years with this company, and already being frustrated with the high prices, this was the final straw. Our family will be finding an optometrist and eyeglass company that respects and corresponds with customers in a timely fashion. I DO NOT recommend DePoe for these reasons.

I needed glasses fast and I saw they had availability. There's a $40 fee to get an exam that…read moreinsurance won't cover and to get a contact prescription is an additional $80 NOT covered by insurance. They were not forthcoming with these fees. I payed $120 just for an exam and a contact "FITTING" (putting in the contacts myself) this price did not include any contacts nor glasses. The glasses were an additional $210 on top of the other fees. They only have high end frames so just be prepared or don't come at all. Just buy glasses online fam. In this economy outrageous. The people were nice but I was not expecting $330 price tag. A redeeming quality was the service. Everyone was kind and explained what was happening. I mostly have a gripe with a lack of transparency within the medical industry.

I have known of Chambless Eye Care for many years as Dr. Chambless was my father-in-law's…read moreoptometrist. I live north of Atlanta and had a recent eye diagnosis that I wanted to get a second opinion so I thought it may be worth a trip down to Macon. My hunch proved correct. I was nothing short of impressed during my entire visit. Dr. Chambless was professional, personable and most of all thorough in his examination and answering all my concerns. His staff and associates were friendly and most helpful as well. I highly recommend Dr. Russell Chambless and Chambless Eye Care. Bobby D.

I have gone to Dr Chambliss for my eyes for years. No better Dr and staff anywhere. Dr Chambliss is…read morealways kind, explains everything to you and is just all around awesome! Staff is great as well.

Everyone here is excellent - knowledgeable, courteous, helpful. I have had to go in a couple of…read moretimes to get torn contacts out of my eye, and Alan has been wonderful! They really care about their customers.

Like most folks, I used to get my contacts on-line but have since transitioned to Eye Designs for…read morecontacts and glasses. Alan Wynn has helped me many, many times both while I am in town and on the road. He is friendly and professional. He really goes all out to satisfy his customers. I suppose I could save a bit on a box of contacts but I prefer the customer support that I get with Eye Designs. In the long haul, it pays off to my benefit. PS - Support your local community by using local providers.

Downtown opticians has horrible customer service do not do business with them! I took my kids…read morethere since one of my kids was having difficulty seeing the board at school, they were not particularly welcoming to me or my 2 kids. The optometrist was also not particularly friendly. (We had previously been to Primary Eyecare just across from Downtown Opticians and was used to friendly courteous service, but was not able to get an appointment soon enough). When it was time for my son's contact lense fitting the lady helping him was very impatient with him even though she knew it was his first he was wearing contacts. She was getting frustrated because he was not able to put the contacts in quickly enough and it was getting late in the evening so we came back the following week for him to learn how to put the contacts in. Once again, the same lady was there and offered the same horrible customer service. She actually said in a very rude dismissive tone "you came at a bad time to do this because we are very busy right now". At this time there was only one other person in the store! I was shocked and thinking doesn't she realize I am a customer and I am spending my hard earned money with your company! I was not planning to place the order for contacts with them but against my better judgement I did. I was told they would be in within 7 days. After almost 2 weeks passed I called to inquire and was told they hadn't come and they were not sure when they would arrive but would call me when they came in. A few days later I called again and spoke to Rachael still no contacts, so I politely said "please refund my money I will order it somewhere else". (I ended up ordering them from Sams Club and saved $30.00 and they were ready for pick up in 3 days) Instead of refunding my $100.00 she debited another $100.00 and didn't even bother to call me and notify me of this incompetent error! I later found out while I was checking out at Walmart and my card declined!! I was extremely upset. No manager or anyone from this company has since offered any apology. But if I can save someone from having to deal with these rude incompetent people that's justice. Maybe they are not familiar with the expression "bad news travels fast" I will also report them to the BBB.

wendy m. did you ever end up getting both 100 dollars back?…read more I'm quite surprised because every time I go I always get real good customer service and they are always really friendly. Perhaps you may have misinterpreted their tone? It's hard to believe they were that rude. I have been going there for years. The doctor is always really nice. They usually tell me if the contacts are going to take awhile to come in. They always send me home with a trial pair.

Awesome dental practice!! Mrs. Kristie at the front desk was very nice. The dental assistant Mrs…read more Hailey was very knowledgeable and patient. And Dr. Porter was gentle and informative. She explained everything clearly. I will be returning in the future. I highly recommend this dental office.

We made appointments for teeth cleaning. One of us was self-pay, the other had coverage with…read moreMedicare Advantage/United Healthcare that covers cleanings 100%. In advance we took an antibiotic required for teeth cleaning due to medical conditions. When we got there, the office-quoted cost for self-pay doubled to over $400.00 because of added x-rays. That was declined by the patient. For the Medicare Advantage patient, a bone density probe was done and multiple x-rays; then they presented us with an estimated cost of deep cleaning for around $140.00. No cleaning was given. Antibiotics taken for nothing! We never had this kind of experience under the previous owner of North Macon Dental. Very disappointed - feels like a bait and switch kind of experience.

This was great until that one dentist…read more Everyone says the same thing. The team is great but it's that one dentist. He wanders around like he's in a band playing at night and this is his day job. True, he walks around with those silly little magnifying eyeglasses like he's the terminator. Then, I saw a group picture of the whole staff and saw those eye bags with eye bags. Keep those things on! He's very friendly--with the staff. He ignores the patient. Ever been in a room with three people and you're treated like you're invisible? That's how he is. I had one problem that I brought to the attention of the staff. Oh, that's gum recession. No, you crazy woman, it's enamel erosion at the gum line. Could not believe she said that. Where did she get her degree? The University of Jeffersonville? Mister terminator eyes looked at it and he put a composite filling on it. At some point, it fell out. They should have replaced it as they warranty their work (or they did) but they don't tell people so it's not really a problem for them if the patient doesn't know this. He put another filling on a front tooth. He wrapped the composite around the bottom of the tooth to the back. Who does this? That lasted three days and just cracked off. That would have been fine if he were plastering a wall. He would do dental work on me and there was a pit forming on the next tooth. He never mentioned that probably because he never noticed it. Guess those glasses gave him tunnel vision. Billing was the worst. Did some procedure and my out of pocket was not that much. I gave the assistant my debit card to run. PAID IN FULL. I get a call a few months later reminding me of the follow up cleaning but told they couldn't see me until I pay the balance I owe. Like, what balance? I call the insurance, and they now say I owe them a balance. She looked it up. No you don't owe them anything. The insurance lady called to talk with this other woman. Not sure what she said but It was taken care of. Insurance is confusing and there's like a million plans out there. But, this was her ONLY job.

They truly care. They're nice and attentive. Also it doesn't take long to get an appointment.read more

I would recommend Advanced Dental Arts to anyone looking for an excellent dentist in the middle…read moreGeorgia area. Dr. Othman is, by far, the best dentist I have ever been to and his staff is outstanding.

Dr. Walker is a gifted dentist. His staff is excellent, too. Everyone is helpful, caring, friendly,…read moreand very professional. I have been a patient for years, and I recommend Dr. Walker and his practice highly!

Dr. Ash Walker and his extremely talented staff are not only professional, but friendly and caring…read more They make you feel like family. From the person at the front counter to the Hygienists, associates and Dr. Walker himself, whatever your problem, they will do their best to make you as comfortable as possible and handle your needs quickly and efficiently. The office gives you a clean and modern feeling as soon as you walk in the door and they seem to be at the forefront of the available dental technology . I had an emergency recently where I had a very painful condition and they worked me in and did a thorough cleaning of my mouth and prescribed me medicines for my comfort and that assisted the healing of my condition. Doctor Walker is very confident and knowledgeable and does great rebuild and repair work as well. I really can't recommend Walker Dental Group enough. In a world where going to the Dentist is considered an unpleasant experience, they do all they can to change that.