We made appointments for teeth cleaning. One of us was self-pay, the other had coverage with…read moreMedicare Advantage/United Healthcare that covers cleanings 100%. In advance we took an antibiotic required for teeth cleaning due to medical conditions. When we got there, the office-quoted cost for self-pay doubled to over $400.00 because of added x-rays. That was declined by the patient. For the Medicare Advantage patient, a bone density probe was done and multiple x-rays; then they presented us with an estimated cost of deep cleaning for around $140.00. No cleaning was given. Antibiotics taken for nothing! We never had this kind of experience under the previous owner of North Macon Dental. Very disappointed - feels like a bait and switch kind of experience.

This was great until that one dentist…read more Everyone says the same thing. The team is great but it's that one dentist. He wanders around like he's in a band playing at night and this is his day job. True, he walks around with those silly little magnifying eyeglasses like he's the terminator. Then, I saw a group picture of the whole staff and saw those eye bags with eye bags. Keep those things on! He's very friendly--with the staff. He ignores the patient. Ever been in a room with three people and you're treated like you're invisible? That's how he is. I had one problem that I brought to the attention of the staff. Oh, that's gum recession. No, you crazy woman, it's enamel erosion at the gum line. Could not believe she said that. Where did she get her degree? The University of Jeffersonville? Mister terminator eyes looked at it and he put a composite filling on it. At some point, it fell out. They should have replaced it as they warranty their work (or they did) but they don't tell people so it's not really a problem for them if the patient doesn't know this. He put another filling on a front tooth. He wrapped the composite around the bottom of the tooth to the back. Who does this? That lasted three days and just cracked off. That would have been fine if he were plastering a wall. He would do dental work on me and there was a pit forming on the next tooth. He never mentioned that probably because he never noticed it. Guess those glasses gave him tunnel vision. Billing was the worst. Did some procedure and my out of pocket was not that much. I gave the assistant my debit card to run. PAID IN FULL. I get a call a few months later reminding me of the follow up cleaning but told they couldn't see me until I pay the balance I owe. Like, what balance? I call the insurance, and they now say I owe them a balance. She looked it up. No you don't owe them anything. The insurance lady called to talk with this other woman. Not sure what she said but It was taken care of. Insurance is confusing and there's like a million plans out there. But, this was her ONLY job.

The dentist and all the staff are so kind! I had to get a crown and it went well, minimal and zero…read morepain!

The dentist came in and looked like a kid that just got out of gym class. Had all these expensive…read moretreatments like crown, crown, crown that he recommended. Another dentist had recommended simply replacing the fillings on those teeth. However, that other dentist also recommended putting two crowns on the front tooth. This little kid dentist missed that completely. When I brought this to his attention, he recommended leaving those teeth alone completely. So, we have two different dentists in two different practices with two different opinions of what needs to be done. The common thread is they both chose expensive procedures but for different teeth. They have this really fancy machine that has a wand on it. It goes in your mouth and creates a 3D image of your teeth. From this 3D image, the little kid dentist made his recommendations. He mentioned one tooth was cracked. Was it cracked or was that a surface stain? A surface image won't show that. If only there was some invention that could show the condition of a tooth on the inside to show cracks, decays. If only someone would invent something that could show the actual condition of the teeth. Oh, yeah, like X-Rays which they took but never referenced. Red flag. They had this round faced girl come in and put pointy things in my mouth and said you need a deep cleaning. I looked at her point blank and said we're not doing that! The look on her face just melted like a snowflake. I told her the old name for this procedure which is called splitting the gums? Guess why it was called that and guess why they changed the name? The financial officer came in with a five page amounting to thousands of what they were going to do. Of that, the insurance would only cover 40%. Very fishy that two dentists say two different thing.

Awesome dental practice!! Mrs. Kristie at the front desk was very nice. The dental assistant Mrs…read more Hailey was very knowledgeable and patient. And Dr. Porter was gentle and informative. She explained everything clearly. I will be returning in the future. I highly recommend this dental office.

I have never been a fan do going to the dentist. However, that has all changed due to the…read moreoutstanding work done by Dr Silvent and Blakely. The entire office and staff are exceptional.

The staff is professional and caring. The wait area is spacious. I am very impressed with how…read moregenuinely kind and caring Dr. Bennett is.

I was in-between insurance plans but needed a dentist. One of my crowns had fallen off. It was…read morebecause of online research that I choose Dr. Shah - Macon Smiles. The cost to reattach my crown was very reasonable and they also did a general exam. I now have dental insurance and still visit this practice. Everyone is so nice, genuinely polite and cares about your well-being. I have never waited over 10 minutes to be seen. The reception area is immaculate and usually decorated for any upcoming holiday. The treatment rooms are also pristine. If you stop by the ladies room, there are free toothbrushes and mouthwash should you need to rinse before the dentist is in your mouth. There are a lot of dentists between my house and Macon Smiles, but I will gladly travel the 30 minutes to get this professional, kind and experience service.

This will be my 4th year with Dr. Shah! I am delighted with her and her entire staff . I'm always…read moretreated with kindness and patience. I have an extremely delicate spine and Dr. Shah is very careful and accomodating. She also keeps her staff updated about any special treatment I need because of my health. Her technique and especially her equipment is top notch. I feel very much at home there and have never been more pleased than I am with her and her practice.

I was in awww. Never ever ever have I ever ever been to a dental office like this!!! It was like I…read morewasn't even in a hospital clinic.. Claming music through out, being offered a sedative in case I'm a never Nilly which I am !! But when someone cares enough to offer it, you wanna care enough to cooperate as much as you can so I didn't need it. The quality expertise in his skill blew my mind. He didn't even need any machines. I barely bled and he pulled a whole tooth out amazing. Kudoz Dr. Davis. My 2nd time there both experiences were pleasant And I'm a major nervous Nilly I bruise easily I'm terrified of needles and I anticipate pain before it even comes Lol

I took my mother in for a check-up. When I began asking questions the doctor got snippy with me as…read moreif "how dare I question him".

Billing/cost issues, difference in quoted and billed charges. Dental work satisfactory.read more

If I could give this place a -0 star I would me and my mom has been patients at this place since…read more2015 honestly don't know how we stayed so long because the atmosphere is very cold and not welcoming it became worse recently. My mom has been having the same ongoing issue with the same crown coming off her crown popped off on July 6, 2023 she wasn't eating anything she was simply TALKING the rude desk staff called on July 10, 2023 for her to come in at 4pm I was hesitant on taking her back to this place because this is unacceptable he forced putting the same crown that clearly doesn't fit as a temporary the same day her face was swollen He didn't numb her when drilling her tooth. He also nicked her tongue with the drill it is now Sunday morning July 16, 2023 and her tongue is still in pain. We are never returning back and I honestly hope he doesn't see another patient again that explains all of the cancellations and open appointments he has. Oh and at my last cleaning he didn't even have the decency to come look at my teeth afterwards. Please please please go elsewhere to a dentist that cares about their patients. UPDATE: 7/20/2023 my mother received a rude voicemail from the unprofessional desk staff stating that it is normal for the dentist to not numb patients before drilling which is insane she is still in pain to this day she was not caring at all about the situation and stated that she will remove us from the schedule which is fine because I never enjoyed having someone in my mouth that is not groomed and looks like he just rolled out of bed. My suggestion would be that you put the time and effort that you spend getting new fancy equipment and at least look presentable at work. Also, I think it's pathetic that you left yourself a review to outweigh your bad review which makes me question the other 400 5 star reviews is it you Steven your staff or bots leaving reviews for you? To cover up your BOTCHED work. So sad I pray my mom gets into the right care soon and I will research future methods on how to address this situation. AGAIN do not go to this "dentist" Oh and I have a friend that let him do a crown for him that cracked a while ago just from him eating a French fry he tried to get this corrected and careless Steven stated that he need to pay him $500 for him to correct everything he still has not got his crown replaced CLOSE DOWN!!!!!!

I had just moved to this area and had a tooth emergency the day before I start working at my new…read morejob. I called around to different dentist offices and most of them were unhelpful. When I called Dr. Halls office, the receptionist, April was really pleasant and informative. She called me back soon as she had some information for me to make decision on whether or not I wanted to come in on the same day. I took the earliest available appointment. Soon as I got there, they had me in right away. The new patient paper work was simple. The doctor saw me right away and listened to my problem and asked questions after I was done. He then presented me with a solution to my problem, gave me different options and explained all the advantages and disadvantages. He also had them configure cost for each one and gave me time to think about my options. They also offered finical assistance, like care credit. Fortunately I didn't need and was able to pay up front because the prices were reasonable. The doctor started right away and offered numbing if I requested. I don't like how the numbing last for a long time, so I opted out. He was really gentle and took the appropriate time to finish the job. Afterwards he asked me if I liked it. I HIGHLY RECOMMEND this place.