I wanted to give praise to the dentists, and office manager Ms. Sumaya. Both dentists were professional and knowledgeable. They took care of my dental needs one issue at a time. I love their customer service and patient care service. I feel that I received top notch care to the fullest every time I had dental work done. The hygienist was just as amazing and made sure I understood the plan of care as I was being treated by her. Her customer service was exceptional as well. I want to really highlight the office manager Ms. Sumaya because she is the face of the company. I strive on exceptional customer service from the front office, prior to even seeing the providers. She was the first one I met and it has always been a pleasure. She is sweet, caring and sincere. Before leaving, I was never confused about the billing process and charges. Each time I go, I look forward to seeing her beautiful smile that's inviting. Coming from Alaska, I ran across rude customer service in Macon and wasn't used to being treated less in a professional aspect but at the Macon office, you are sure to be treated with respect and get the best care from the providers. I really wish I had remembered the providers names, including the hygienist. Thank you, Team read more

I called and made an appointment, when I arrived I was told I do not have an appointment, I showed them the screen shot on my phone and their number in my call log. On the door they even advertise WALKIN's Welcome. Wow they turned me away. The front staff was not helpful, friendly and somewhat rude. read more

I had an extraction done and it was horrible, the injection did not work I told her and she kept pulling though I was screaming in pain, my mouth hurt for the longest time, I started getting bad reviews from others who had gone to Aspen, I just wish I had known before I put myself through this pain. read more

Made an appointment which was suppose to be two weeks later. During that time I received several emails and texts about this appointment. The day before, they call and I gave them all my information and insurance information. I confirmed my appointment for the next day. The same day I got a text and email about my appointment and I confirmed both ways. The morning of my appointment someone called wanting the same information I had given the person the day before. That afternoon, I arrived for my appointment only for them to tell me it had been cancelled. They could put me back on the schedule but they were running behind and it would be over two hours. I left and told them I would contact them when I had over two hours to be at a dentist appointment. Now I am receiving text messages and emails stating I missed my appointment and to contact them to reschedule. After reading the reviews, I don't think I will. read more

I had an appointment made 6 months ago. They call me a day before my appointment that I had an 80-dollar copay. I called my insurance, and they said my cleaning is free. I called Aspen back, and the receptionist said the office manager has to do a predetermination on the claim. I had my teeth cleaned this year in March, so why a predetermination when I am not a new patient. They refused to give an answer and cancelled my appointment. I am going to the Georgia Board of Dentistry to file a complaint. I have used Aspen Dental in the past in Newnan, Ga. with no issues. I don't know what's the problem with the Macon location. read more

I had an appointment twice and both times, I was given the run around. Each time different out of pocket fees that my insurance company said was not needed an that Aspen was trying to get over. Also receptionist was mean and Very nonchalant. I wouldn't recommend them to a rat. read more

They tried to scam my daughter a dozen different ways. The prices are ridiculously high, they refused our major dental insurance and tried to get her to open a massive credit line for all their work. She ended up going to another local dentist who took her insurance and only cost her a visit copay. He disagreed with most of their proposals for dental work. read more

I went in for a fitting for dentures, because I lost mine. I left with a $ 7000 estimate after insurance. I left.

I had an examination, x-rays, & a cleaning done. The dentist was very direct on telling the information on what she found wrong with my teeth & what the plan was that we should take. I agreed. Then I had to sign the paperwork for that day's services, insurance billing , HIPPA,, contact information,etc. Lastly, I had a cleaning done to my teeth. My mouth felt brand new! I'll definitely be going back to Aspen for as long as I can. I recommend anybody to go there for their dental needs. During my examination I found out that my previous dentist did some wrong work to my mouth & it caused further damage to my teeth. I went to him wanting dentures & he wouldn't put them in instead he fitted me for a partial.& put fillings & on my teeth that had cavities or that had corroded. That caused further damage to my teeth. During the exam I found out that my diabetes had caused my mouth to be dry & cause my mouth to produce little saliva & that has corroded all of my teeth except for 5 at the top. I will be needing dentures & crowns. My previous dentist didn't listen to me. My first visit to him I requested dentures. I knew that's what I needed . He ignored my request.He didn't listen to me as a patient when I spoke on what was going on with my teeth in my mouth & pain they were causing me for 5 years now. The dentist @ Aspen listened to me. I approved her plan for my surgery & dentures & crowns because that's what I requested my previous dentist to do & he didn't.If a doctor doesn't listen to you as a patient then he's/she's not the doctor for you. Get another doctor that will listen.. They had customer service @ that practice as well. read more

STAY AWAY FROM THESE PEOPLE! If I could give them negative 5 stars I would! This place is an insurance racket! They will over bill your insurance, push care credit and max it out and then extort you for cash! The doctors are inept and the front desk staff incompetent. Stay away from here! Filing a complaint with the insurance commission, BBB and anyone else I can think of! Shame on these people for taking advantage of the elderly! read more

Brought my sister for the free consultation and radiographs...They then send her an invoice and when she calls to ask about it they tell her the other things they did which keep in mind they didn't inform her they weren't included in the consultation and would need to be taken care of out of pocket they just did them and expected her to pay.The matter could have been avoided with better communication with staff and their clients. How hard is it to say "The doctor would like the take some other images that aren't included in the promotion would you be ok with that? It would be $$." read more

Read all the other reviews here or on the Better Business Bureau. They're spot on. They speak English but apparently have very low levels of comprehension. They are an upsell corporate rip off franchise that will do nothing you ask for, then send you a bill for stepping over their threshold. Keep away. Far away. One star is too good for them. read more

Don't walk through the door!! They take all kinds of xrays the 1st trip and tell you they are FREE and then say I had gum disease for which I needed a deep cleaning, never been told that before. The procedure for this is not explained and the cost is not covered by ins. They refused to fill a tooth which is the reason I went there to begin with, unless I 1st have the deep cleaning. I never went back and my ins. Was charged for a check up and those Free x-rays. Stay away, they lie, steal, and look for alternative ways to extort money. read more

Improve the customer expectations set before dental appointments so they truly know what their out of pocket expenses will be after dental insurance. Also, replace the nasty attitude female African American dentist working at the Riverside Drive Macon GA location. She's not only rough and doesn't have any bedside manner at all, but she also messed up my fill in, leaving me to chew on the right side of my mouth since May 14th of this year. It's almost August. I am hoping that my fill in will be redone and they will resolve the financial misleading by my upcoming appt this coming Tuesday. Save your money, oral health, and time, and just don't go to the Riverside Drive location of Aspen Dental in Macon GA. Go to some dentist that's actually rated higher than an "F" on the BBB's website. read more

I rated this a 1 star because zero wasn't an option. I sent my Mom here to get dentures. They removed teeth and fitted her for dentures the same day. Needless to say, the dentures didn't fit. After a couple of visits to get them right, she was informed that they couldn't help her until her balance was paid off. Fast forward, husband dying with no insurance & a global pandemic. She finally pays off the balance and makes an appointment. So excited she will finally have teeth!!! She's informed at her appointment that the 6 month warranty has expired and they would need an additional $700+ to start a new set. Wow!!!!! Really? If you have money to throw away, then this place is glad to take it. How shady and debar dismal customer service! I hope anyone reading this is sure to spread the word and run like crazy from these shysters! read more

I scheduled an appointment to have a wisdom tooth pulled at the office on Riverside Drive in Macon, GA. Apparently their dentist went on a vacation trip to Canada, witch is great. However, I drove 40 minutes to my appointment and they didn't say anything until after I sat in the waiting room for 20 minutes. They then tell me that I cannot have my tooth pulled because their "stand in doctor doesn't do them." So I missed a full day of pay, wasted gas, had to pay a babysitter and I am STILL in pain. To add insult to injury, the woman working the desk has terrible customer service skills. She was in NO way apologetic to the inconvenience the company caused me. She also informed me that she saw me come in and KNEW that there was no one available to do my procedure. Yet she allowed me to sit in the waiting room. read more

I had an appointment with aspen dental in Macon, Georgia since about a month ago, and today I went on time to my appointment. I got surprised when the lady on front desk ask me to reschedule since the office cancelled my appointment because they have an important two procedures to other patents and they can't take me today!!!!!!!!!!!!!!!! they give me a call about an hour earlier about cancellation and I couldn't answer, and I called them there after and I told them I'm coming even though the lady asked me if I like to reschedule. I feel that they don't deserve this facility and the fantastic website is a waste for such kind of staff. read more

Peace of mind guaranteed is a bloody lie. I waited for over three weeks for them to get back to me about an urgent matter. The initial visit was very pleasant and cordial, but when it comes to what really matters they will just push you aside. It might be true that they are under staffed and overwhelmed at this time, but they should let the customer know that on the first visit and not have someone that needs care urgently hanging around for 3 weeks plus without a clue on what's going on. Not professional or courteous at all. read more

I was concerned about going to Aspen Dental due to the previous reviews; however I had a pleasant experience. We were in and out very quickly. Even though my mother was the patient, it was important that she had a good experience and I made sure I was fully involved. My mother was very pleased with their service. When I asked about the online reviews, they stated that the previous dentist and staff were no longer there and had been replaced. The lady who covers financing is very sweet and extremely helpful. The front desk staff has been very, very friendly. The back area is very, very clean and the staff were very nice and made sure I was informed about my mother. If I did have to say something about areas of improvement it would be that their insurance filing process was a little bit of a pain, signatures for financing and verification from insurance was more back and forth than it probably should be. There was a lot of back and forth with Humana healthcare, but that could have been more of Humana than Aspen. Make sure all signatures for financing is signed before any follow up visits. Also, the front bathroom should be cleaned more often and the waiting chairs have "stains" on them. I am a germaphobe and I work for a healthcare facility and the first impression of a dental or doctor office should be spotless. They should replace the chairs or get them professionally cleaned. It looks like someone has urinated on almost all of them. It's very noticeable. The lobby is actually very clean and pleasant, it was only the bathroom and chairs. Lastly, after my mother received her dentures, they told me it would be one more appointment for the permanents and a follow up adjustment for her temporaries once the swelling goes down; but there were several more adjustments on the temporaries than I expected or understood, causing me to have to leave work and make arrangements each week for about 3-4 more weeks. In this case, just make sure you communicate with them about how many visits have to be made right after the temporary dentures. As the swelling comes down and the sore spots lessen there will be more adjustments in the coming weeks, possibly 3-4 adjustment sessions each week after the temporary dentures. It seems that they have made a lot of improvements to the staff which seems to be the main issue in past reviews. The wait time was reasonable. Overall, we were very satisfied with the procedure and the staff. read more

I would not recommend this dentist office. I schedule my appointment a month early. The day of my appointment I received a text message and an email to confirm my appointment. I went into the office for my appointment and the lady worker the front desk was extremely rude and did nothing seem to care that I took off work. After speaking with some friends they explained they have experienced several issues at this dentist as well. read more

They said the first visit was free then they send you a bill what a joke now I'm getting collection notices

I loved my experience w/ the help of Rhea at the Macon location. I had a 9am appt for an examination and Rhea was able to schedule me in on the exact same day for a cleaning as well! My consultation with her was very informative, helpful and she was very pleasant. There should be more Rhea's at any establishment! read more

DO NOT use this office if avoidable. TERRIBLE service. Came in for a new patient visit and they tried to charge me $700..went for a second opinion somewhere else and there was absolutely NOTHING wrong with my teeth. Never received my refunded payment I was told they would take care of. They were all about the money and not the patient. Not worth the trouble of waking in this place. read more

I went to Aspen with a very painful tooth. After Xrays, the female Nigerian dentist told me that I had to get all my teeth pulled....I said fine, but do something about this one tooth...she said no, I would have to get them all out...she did nothing for me....she also said I would have to get rid of my upper plate and allow them to replace them....in addition to the lower set. ..total. $5,000.....I had to leave w the same exposed nerve and horrible pain. THEN I GET THE BILL.....THE SIGN OUT FRONT SAYS FREE CONSULTATION W XRAYS....What a JOKE read more

Stay away! When you walk in this place you don't know if it's a dental gyp joint or a strip joint. Anyone remember Wayne's Auto? This is the Wayne's Auto of the dental world. They've got a big fine for their "extractions" of a monetary nature. This fine is $450k http://www.democratandchronicle.com/story/money/business/2015/06/19/aspen-dental-fined/28984157/ This settlement is $990k http://www.telegram.com/article/20141222/NEWS/312229719 This settlement is $175k http://blogs.mcall.com/watchdog/2010/10/aspen-dental-not-smiling-about-this.html This is just one of many, many shady things that this chain does. You don't want to get mixed up in this mess. I found them because they're in my dental insurance network. The website makes it appear that they're this big outfit and I was expecting a large office complex. Got there and I've seen cellphone stores bigger. They had a small waiting room, an X-Ray room, looked like one room for fillings, a office, maybe a common break area and one odd room that was long and narrow to do exams and cleanings. Arrived early for my appointment to fill out paperwork. No one was there but one guy waiting. When it got close to my appointment, maybe the first one after lunch, the woman came out of the back and jumped me for not filling out paperwork. No one was here. Oh, it was right here on the counter. Am I supposed to go rooting around her counter top? I didn't like. Self service. What next? Self service fillings? When in the back for the X-rays. These are now digital and they have about three sizes of plates that can fit inside your mouth. She chose one that was a bit too big and hurt the inside of my mouth. Back out front. It was a game of musical chairs with everyone. More waiting, more people go back, then come back out front to wait. Now I go back again into the back room. They had a TV attached to the chair while you waited which changed to a drawing of your teeth as they progressed. This is to scare you. This woman takes a very sharp, needle like probe and begins prodding my gums and teeth. It really hurt. Ever have a filling and accidentally get a piece of aluminum foil on it when you're chewing? Know how much that hurts? That's what it was like when she when she dragged that thing across one of my fillings. She was literally trying to dislodge it. It hurt so much that looking back, I wish I'd got up and punched her in the mouth. She then began poking my gums and calling out numbers. When I say poking I mean just that. This really hurt too. She called out to the assistant that I had bleeding gums. Sure I did because she made them bleed. Glossed over the results of the X-Rays. Needed crowns, deep cleaning, and had a few small cavities. I mentioned I thought I'd rather have the fillings done before the cleaning. Oh, no, it's more important to do the deep cleaning first. That's because that's where the money is and they need to keep their books up on sales. Look it up online. She never really showed me which teeth needed crowns but also stated needed several root canals. Back out front. I sit out front, likely kept waiting to reflect on the seriousness of my condition (according to this witch doctor) while more people go back and come back out. Finally I go back. This was the financial officer. She had a plan worked up for me that was an estimate with my insurance I would be out of pocket between five and seven grand. This didn't include the root canals. She then whips out this paper for me to sign and stated, the cost would be about $199 a month. Now when did I want to start my treatment? I said I'd think about it first. There were two sets of figures. The figures on the desk and the figures on her chest. Now, she was an attractive woman, I'll give her that and dressed very nicely. But, you cannot tell me that she didn't know her blouse was unbuttoned almost to her waist! It was a silk kind of garment that's kind of springy and flaps open. You could see everything she had on under it. Nice beige bra, lady. I'll look at the figures on the table and the figures on the chest but I'm not going to sign anything. Called my insurance company and since they wanted to do the deep cleaning first which used to be called "splitting the gums," it would max out the yearly benefit totals rather quickly and I would be more out of pocket. They had factored in an antibiotic for this splitting the gums which requires the gums to be numbed. That's a major red flag. I was told, yes, this is a good antibiotic but used if there's an infection. If it's used the same day as the procedure, the insurance won't pay for it. Factor in the cost of root cancel that I may or may not need. Their concept was to scare and intimidate the client into signing. The whole mess is doing these gum splittings or deep cleanings as that's where the money is. read more

I felt so at home here.. the xray tech was so comical. .the staff and the Dr were all amazing. I defiantly will come back..

Clean environment, very friendly staff, dental hygienist explained every procedure she did and answered all questions, my only hang up is the dentist was not very informative. I don't even know his name and because of that I will not return or refer. read more

I went in to get a cleaning, they made me get full X rays even though I had gotten them done about 6 months before, I guess so they could charge my insurance. Then they said I needed a deep cleaning for only a couple thousand dollars. I said No just a regular cleaning. The said no, I left without getting my teeth cleaning. To top it off they sent me to collections over $14.00. Terrible awful people. read more

VERY long wait times every time, questionable billing practices & lack of care for patient well being. More like a corporation after the bottom line. Had a bad tooth that got worse after I was treated! Went back 3-4 times and never really got resolved to my satisfaction, so I went to another dentist. Most of the staff at the Macon location are nice enough but I will never consider this company again! read more

Worst experience in my life. Four thousand dollars and my bottom denture doesn't fit and the top isn't much better. I would not recommend this place to an enemy let alone a friend. The dentist was fired while I was going through this yet here I am with horrible fitting and terrible looking dentures. Rating is zero but had to put a star to summit . Rip off !!!!!!!!! read more

The office stall was. Sry professional. The office was clean and I felt comfortable. They took me back on time and handled the procedure in a timely. The only thing I would change would be the tv in the waiting area with the movie trailer being shown. Which is on a loop a short loop it will drive you crazy. read more

This will be my first visit . The first appointment was schedule for a Saturday, I was email , called to confirm my appointment at home and cell phone . Only to receive a called the day before to say my appointment was cancel due to not enough staff . My second appointment I made I had to cancel , because I was trying to go to the medical doctor and then get across town to get to the dentist . I was informed that my appoint only gave me a 15 minute holding time wait , and I was the last patient . They could not wait for me . I said ok . The next appointment was on a Wednesday @ 7:30 am only to be called by receptionist that the appointment was cancel . Not enough staff what !!!! I said . So I do believe in giving 2 and 3 chances my next appointment is May 24, let see if I get in . If not I will have to go someplace else . Not very organize . I hope this is not a bad sign not to go Feeling right now is nervous ! read more

I love Aspen... Most of the staff are all friendly ..... They are easy to make appointments with. I especially love Dr. Candace Alexander she is excellent. read more

I had a dental appointment today and after reading the reviews was skeptical. Some complained about waiting for the office to open. I arrived 20 minutes before the office opened. The receptionist opened the office a few minutes early. Some complained about waiting a long time. I waited about 5 minutes. The X-ray tech was super sweet, the hygienist answered all my questions and was easy to talk to, once the dentist came in she explained everything to me and gave my all options. The billing lady came in and introduced herself as well as the scheduler. I was blown away with the customer service. Having moved from South Florida, where you pay for what you get, the prices were reasonable and in the price range I've paid other places. This is your smile that we're talking about, I would want the best possible outcome because it's the first thing you see when you meet someone. Overall I thank Syreeta, Heather, Tara, Elizabeth and Dr. Ajose-Adeogien for the pleasant experience. read more

I had a poor experience here. I just wanted to get a regular cleaning as I have been getting done for years. I have dental insurance and that's covered. I get there and they convince me that a regular cleaning won't do and I must have a "deep cleaning" for which I fork over several hundred dollars on top of my insurance. They tell me to come after several more weeks to do it again. They max out my insurance and want me to keep coming back and pay out of pocket for the costs. I don't go back and go to another dentist who says a regular cleaning would be fine and my life goes back to normal. I don't trust this place and trust is crucial for any healthcare provider. read more

Don't go here. The business manager is very dishonest about what you're paying for. He blatantly lied to me about my bill. It was only after I got a second, unexpected bill in the mail did I see the extras he added in without telling me or me asking for. One of these was a $130 toothbrush I did not even know was being offered. read more

I kept my appointment, in spite of the reviews that I read after the fact. Everyone from the X-ray Tech to the Dentist and Billing person was pleasant and informative. I think I learned more about the condition of my dental health in that one visit than ever before. I would have given 5 stars but the receptionist said that she didn't have me scheduled for an appt. I told her that I made the appt over a month ago and this was the earliest that I could get an appt. She continued looking for it, while I went on to say that someone had called me to confirm the appointment just the day before. I don't if they simply have bad or complicated appointment software or if the Receptionist is disorganized. While I was filling out paperwork, a woman came in with her daughter only to be told that her daughter wasn't on the schedule. The mother was very upset because her daughter had come from several states away from college for the appt. I wondered to myself, if it was there but the Receptionist just didn't know how to find it? Note: double check appointment date and time! read more

This place is a joke! My boyfriend was emailed an appointment, we got here and they told us we were confused, we got the data wrong,...he pulled out the email, oops ....their bad! They don't return your calls, aren't open when they say they are. Too much aggravation. read more

I was seen in this office in December 2018. I paid for services IN FULL on the day of the visit. They billed my insurance, which also paid for the covered services. From December 2018, to March 27, 2019, they have yet to refund the more-than-$700 credit owed to me. I've made several calls about; they simple take down my name and phone number each time, and I never get a call back. It seems they're waiting for a $35 charge (for what, I haven't a clue), that's still lingering "out there". Hello!!! You owe ME over $700!! Today, I informed them that I will give them another 5 days to resolve this, at which time I will be getting an attorney. This is ridiculous! I rarely, if EVER, post negative reviews. But I will NEVER recommend Aspen Dental to ANYONE!! On top of everything else, I still had to be referred to an oral surgeon to get the job done! Do NOT go to this location. I don't know about the others, but this experience is enough for me to avoid any place with Aspen Dental on the sign. read more

since the restructure of their business and staff, Aspen has made a positive turn around. The staff now seem happy to be at their job versus trying to rush you in and out and having an attitude. They take their time with they are doing to make sure that they are doing it right. They are not having to stop in the middle of what they are doing to take care of another patient. If I have a question about billing, I actually receive a call back versus me having to try and call them and getting a different person. They are able to resolve any billing issues I have right then and there. The front desk staff, Ashley, has a great demeanor and very professional. She was able to answer my questions that I had versus telling me I will have to get back with you. Any corrections that needed to be made, she did it right there. The hygienist , Sheena, kept me informed on what I needed to improve on as she cleaned my teeth versus waiting until the very end. The new dentist they have on staff has a gentle hand and is on point. Him and his associate Brittany, made getting my crown painless as possible. The atmosphere there is now calm. I now look forward to going to them. The only thing that I am big about is how expensive they can be. read more