Initial scheduling GREAT! Procedure successfully completed…read more Scheduling, for follow up visits a disaster. I live 5 m from the Macon office. Knowing that my eyes would be dilated, I requested to be scheduled in Macon. On the day of my follow up appointment I arrived in a storm to be told my appointment was in Warner Robins. Apparently there is a single person who schedules. After leaving two voicemail messages for her and being placed on hold for long periods of time and randomly transferred I drove to the Macon office. I explained once again that I need the appointment to be in Macon and why. She did give me an appointment but my 3 week follow up has now turned into five weeks. This should not be this difficult. I want to stress that my Doctor and all the techs are pleasant and so is most of the front office staff. A little customer service and attention to detail goes a long way! If there are typos pin my review that's because I CAN'T see clearly and won't be able to see the doctor for another week!

Dr. Nelson was great with treatment of my husband. The staff, not so great. Many phone calls,…read moreemails and faxes since March 23rd, to have a ONE page insurance claim form completed. It is now May 5th. My husband cannot collect his insurance without this form. Every time I call I am told that it will be done that day, and it's not. They tell me someone will call me back, and they don't. I understand that offices get busy but it has been well over a month now.

As they say it's never too late to share one's experience. Dr. Spencer Maddox saw my 4yr old…read moredaughter and told me that yes she "could" use glasses but because of her age she won't keep them on. We have found ourselves in a situation with 5 yr old that her eye "almost" crossed but now continue to have intense vision therapy in the past several years because the eye muscle struggles to bring her vision to focus - even with glasses on. Sometimes while in prayer for her vision I think back if only Dr. Maddox had prescribed glasses would her eye muscle struggle to get 20/20 vision for her. Please remember (which I learned to late here in ATL with an eye specialist) early intervention is better than later. Always get a second opinion. Make the drive to ATL.

I cannot complain about the quality of the professional care, but be prepared to wait forever in…read morethe waiting room. The appointment times are meaningless.

Check in with Ashley was with ease! We booked a virtually assisted eye appt, Aisha (sp) was great…read morewith the field test for my elderly dad. We moved to the next stage of the virtual appointment and it was seamless! The Dr made my dad comfortable and did the tests without a hitch! Rocky assisted us with the insurance checks, glasses fit and expectation. He was very cool and helpful! Definitely will be back! Nice selection of frames!

Tell people that you will not take state employees insurance. I had to drive 45 minutes for them to…read moreturn me away, and did not even say sorry

Downtown opticians has horrible customer service do not do business with them! I took my kids…read morethere since one of my kids was having difficulty seeing the board at school, they were not particularly welcoming to me or my 2 kids. The optometrist was also not particularly friendly. (We had previously been to Primary Eyecare just across from Downtown Opticians and was used to friendly courteous service, but was not able to get an appointment soon enough). When it was time for my son's contact lense fitting the lady helping him was very impatient with him even though she knew it was his first he was wearing contacts. She was getting frustrated because he was not able to put the contacts in quickly enough and it was getting late in the evening so we came back the following week for him to learn how to put the contacts in. Once again, the same lady was there and offered the same horrible customer service. She actually said in a very rude dismissive tone "you came at a bad time to do this because we are very busy right now". At this time there was only one other person in the store! I was shocked and thinking doesn't she realize I am a customer and I am spending my hard earned money with your company! I was not planning to place the order for contacts with them but against my better judgement I did. I was told they would be in within 7 days. After almost 2 weeks passed I called to inquire and was told they hadn't come and they were not sure when they would arrive but would call me when they came in. A few days later I called again and spoke to Rachael still no contacts, so I politely said "please refund my money I will order it somewhere else". (I ended up ordering them from Sams Club and saved $30.00 and they were ready for pick up in 3 days) Instead of refunding my $100.00 she debited another $100.00 and didn't even bother to call me and notify me of this incompetent error! I later found out while I was checking out at Walmart and my card declined!! I was extremely upset. No manager or anyone from this company has since offered any apology. But if I can save someone from having to deal with these rude incompetent people that's justice. Maybe they are not familiar with the expression "bad news travels fast" I will also report them to the BBB.

wendy m. did you ever end up getting both 100 dollars back?…read more I'm quite surprised because every time I go I always get real good customer service and they are always really friendly. Perhaps you may have misinterpreted their tone? It's hard to believe they were that rude. I have been going there for years. The doctor is always really nice. They usually tell me if the contacts are going to take awhile to come in. They always send me home with a trial pair.

I quit going here many years ago because the office staff was rude. Well I tried it again and the…read moreoffice staff was very friendly up until the end. The lady's entire demeanor changed when I said I didn't want to pay almost 100 extra for poly carbonate lenses. I said I have plastic now right? She picked up my frames and bent them really hard and popped my lense out and said yeah ans put it back in. 20 min after I left I saw She had cracked my frames all the way down the top. There is nothing wrong with my frames and I wanted to keep them for a back up pair. But of course when I called back to tell them what had happened, they would not replace my frames with a cheap pair. Said I could go find the frames online. I told her I shouldn't have to pay for their mistake. I never asked her to pop my lenses out in the first place. It's such a shame too because I love the doctor. She implied that it doesn't matter if she broke them because they aren't brand new. I doubt she would fell the same if someone grabbed something that belonged to her and broke it and then said oh well I don't have to replace it. It wasn't brand new

I tried to complete the survey with this information, but it wouldn't go through so I'm putting…read moreit here: Our first visit was our eye exam which was fine. Dr. Simmons is a great eye doctor that we have used for years. Even the ordering of our glasses was fine. The problem was when we returned to pick up our glasses. Our first visit we wore our mask like we do at business and doctor offices where they are required, and no one had a problem with it. But when we went back we were forced to change our mask to a less than adequate mask. I mean it didn't even meet the N95 specifications. We buy mask that fit our face, which makes sense so that everyone is protected. Since the mask we were being forced to wear didn't fit my face, I was going to put my own mask on top. I was told if I wore my mask I would have to leave the primacy in a very rude manner. For the life of me, I can NOT comprehend why your company is forcing people to change their mask when they enter the building. Mask are in short supply in some parts of the country. Yet your company policy is to force everyone to change their mask even for a 5 minute appointment! I mean you have to be in front of someone who has been in close contact with a person for more than 15 minutes to even be notified by the trace contact group. Not only does this not make since, but it is also very costly to your company which explains the extremely high rates of your products. I have never been asked to change my mask for a less than adequate mask at any other business since Covid entered the world. Maybe your company needs to do more research on rather or not mask wearing is so beneficial that you are willing to waste that much money on people who come in doing the right thing by wearing a mask. If someone doesn't have on a mask then I understand the purpose of giving them one. But for someone already wearing a mask that is the most dumb, most stupid, and most ridiculous thing I have EVER HEARD OF!!!!!!

Almost as important as the professional expertise is the rare, precious, lovely experience of NO TV…read moreIN THE WAITING ROOM!

This place has been the worst experience of any Dr.... Of course the wait time completed to the…read moreappointment time was a long ways off.. Dr kept trying to update me on stuff when I just went in for a routine eye exam.... The worst thing is I have been fighting charges for a year and a half because they kept sending it in coded wrong multiple times.... They even sent the bill to a collection agency, when I called to question them about it they denied sending to them.... Finally after many hours on phone calls with them and insurance company, BCBS finally got it taken care of for me.... I will go blind before I use this place again !!!!

Love Dr Smith. He was my optometrist at Vision Savers in both Macon and Dublin. I'm not a big fan…read moreof the virtual docs although they are good too but I need for someone to physically look into the old peepers. The staff were very friendly. Price wise they are more expensive than Vision Works, America's Best, etc but they have some nice frames to choose from. I am not a difficult person so I narrowed it down to 2 with the help of the associate and got 1 because I am very disciplined. Get what I come for and nothing more.

After waiting for an hour and a half after my scheduled time to be seen Doctor Smith saw me and…read moreexamined me. He wrote a prescription and told me to come back the following Monday for him to get a quick look and told me I was good to purchase my contacts. I checked out at the front and paid $75.25, I told the receptionist the doctor asked me to return Monday and that I would be back that day to order contacts. when I showed up Monday at 12:30 (lunch) I was told that doctor smith was gone for the day. I said that's fine I'd like to purchase my contacts at which point I was told I don't think that's a good idea with out seeing the doctor. I told the lady that I was suppose to see him today and was never told to come prior to a time other than what is listed on the door for operating hours. She that's ok you can come back tomorrow; I replied with I took an hour off of work and drove 30 minutes to be here and she said I u destined would you like for me to set up a time to see the doctor tomorrow. I said no please transfer my prescription and she said she wouldn't do that until my evaluation is complete (even though the doctor said I could purchase them after he saw me a week earlier). I asked if I have paid in full and she said yes, I said then why did you charge me if the eval is not complete and she said this just how we do it. I said I have to work to pay for doctors and eye insurance and that I can't come back up here again so please issue me a refund. She issued me $55.25, and never told my why I wasn't given the full amount.

My review isn't based on the quality of care bc Im sure Dr Eisner can perform LASIK as good as any…read moreother with the equivalent machines. My experience here was disturbing in another way.. I got a botched LASIK job in ATL, and went for a opinion here. My issues were exactly those referred to in military guidelines compounded by large pupils and vitreous detachments in both eyes. My questions must have been spot on. I believe this bc upon my departure, i walked out with one of their " release" forms. Some goon ran out and demanded it back. Lasik was a big money maker. Lasek is the surgery i should have gotten. Yet Lasek is more painful as there is no flap. Eisner defended LASIK and he should bc it has it's positives like easy tune ups post initial ablation, but he failed to grasp that in my case, LASIK was not ideal or perhaps neither choice was. Not once did Eisner acknowledge the militarys views as well as Dr Gaytons. An open mind instead of fear is the way.

I had Lasik surgery about 8 years ago. I just went for my yearly exam in February and I still see…read more20/20. I believe having this surgery was one on the best decisions I have ever made. It has freed up my life in so many ways. Dr. Eisner and his staff were awesome to work with and I would recommend his practice to anyone who is considering having their vision corrected.

I visited the urgent care facility for a sick visit, and I was impressed by the doctor's patience…read morein listening to my symptoms and concerns. While waiting to be seen, I had the opportunity to grab some snacks and coffee, which made the short wait time quite enjoyable. The office itself was clean and had a relaxing atmosphere. I would highly recommend this urgent care facility to others in need of medical attention. It has become my go-to place for urgent care in the city.. This is my go-to urgent care in the city

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