Dr. Boone practice is not for black or foreigners. My experience here as a patient is very…read moreterrible. I would be the first person to be there and the white nurse in charge of calling patients would call me last while she would call all the white people first. I complained to Dr. Boone severally but he would not listen. The last time i complained about this discrimination he told me that i would have to go to another optician if i complain again. The very day i have appointment her nurse called that they are not accepting my type of insurance again which i did not believe. Lastly, i requested for my record transfer to another optician; he has not sign my referral form to a new physician for for the past 3 weeks the form is still on his desk. Engr. Sam Ola (MSSE)

I have to say what a pleasure it's been to deal with First Look Opticians of Macon GA. I purchased…read morea set of frames there in June of 2013 and subsequently have needed to go back for minor adjusts, nose pads etc. On every occasion I am met with prompt professionalism as well as a general feeling of which I'm the taken-care-of customer. Most recently my set of frames had a minor issue and without even asking for such they were replaced on the spot (still under warranty). It's nice these days to deal with a business in such a pleasant manner - especially in these times where exceptional customer service is the exception in most places. If you're considering a new set of glasses or need service on some you already have, do yourself a favor and stay away from the chain optical locations in the shopping malls - deal with a locally owned and well run establishment such as First Look Optical in Macon.

It's that time of year again! Had my annual eye exam (virtual) with Dr. King, and as always, it was…read morea great experience. The process was quick, smooth, and super convenient. Krystal was really nice and personable. She walked me through all the pre-screen tests and made everything easy to understand. I didn't get any new glasses this time, but the selection was great and definitely tempting. Always a solid experience here. Professional, friendly, and efficient.

I have been coming to this LensCrafters since I moved to Middle Georgia 2 years ago. It is located…read morein The Shoppes At River Crossings on the corner across the street from Dillards. Every time I've visited this location the entire staff is friendly and personable. The optometrist is patient and explains everything to me about my eyes and answers all of my questions. Typically the exam is quick and thorough. Once I get my prescription I take my time to shop for the perfect eye glasses. LensCrafters has some of the best selections amongst optical shops near me. They have all the high-end brands like Prada, Ray-Ban, Tiffany and many more. The staff is helpful when it comes to making my final decision. I have purchased sunglasses and eye glasses from here and have been pleased with everything. I love that they have flexible hours and that I can schedule my exams on Saturday since I live almost an hour away. This location is always organized and clean. If you are searching for a place to purchase your next pair of glasses or need an eye exam, look no further.

Love Dr Smith. He was my optometrist at Vision Savers in both Macon and Dublin. I'm not a big fan…read moreof the virtual docs although they are good too but I need for someone to physically look into the old peepers. The staff were very friendly. Price wise they are more expensive than Vision Works, America's Best, etc but they have some nice frames to choose from. I am not a difficult person so I narrowed it down to 2 with the help of the associate and got 1 because I am very disciplined. Get what I come for and nothing more.

After waiting for an hour and a half after my scheduled time to be seen Doctor Smith saw me and…read moreexamined me. He wrote a prescription and told me to come back the following Monday for him to get a quick look and told me I was good to purchase my contacts. I checked out at the front and paid $75.25, I told the receptionist the doctor asked me to return Monday and that I would be back that day to order contacts. when I showed up Monday at 12:30 (lunch) I was told that doctor smith was gone for the day. I said that's fine I'd like to purchase my contacts at which point I was told I don't think that's a good idea with out seeing the doctor. I told the lady that I was suppose to see him today and was never told to come prior to a time other than what is listed on the door for operating hours. She that's ok you can come back tomorrow; I replied with I took an hour off of work and drove 30 minutes to be here and she said I u destined would you like for me to set up a time to see the doctor tomorrow. I said no please transfer my prescription and she said she wouldn't do that until my evaluation is complete (even though the doctor said I could purchase them after he saw me a week earlier). I asked if I have paid in full and she said yes, I said then why did you charge me if the eval is not complete and she said this just how we do it. I said I have to work to pay for doctors and eye insurance and that I can't come back up here again so please issue me a refund. She issued me $55.25, and never told my why I wasn't given the full amount.

Check in with Ashley was with ease! We booked a virtually assisted eye appt, Aisha (sp) was great…read morewith the field test for my elderly dad. We moved to the next stage of the virtual appointment and it was seamless! The Dr made my dad comfortable and did the tests without a hitch! Rocky assisted us with the insurance checks, glasses fit and expectation. He was very cool and helpful! Definitely will be back! Nice selection of frames!

Tell people that you will not take state employees insurance. I had to drive 45 minutes for them to…read moreturn me away, and did not even say sorry

Such an amazing experience at this Visionworks location! Ms. Daphne got me checked in, Lexi walked…read moreme through my pre-appt eye tests and virtual eye exam with Dr. King! I decided to find frames that were covered by insurance and Lexi helped me find 2 pair that looked nice. My glasses were ready in exactly 2 weeks! Jake was great when I came to pick them up! Everyone was so personable and the selection was the best I've seen!

15 year patient of Dr. Mike Simmons and have been calling all week to get an appointment. was…read moreadvised has no openings until The end of December or January 2025. When I stated I needed an appointment sooner, the receptionist said try somewhere else. Was not offered any other options and hung up. Sent email requesting to be called and if I could be placed on a cancellation list, no response. someone pays a lot of money out each month to keep this business going and this is the response patients get. Patients are the purpose of your business not an intrusion to it!

Ms Cheryl was very nice and efficient if you come to this business ask for her she's the sweetest…read morelady. Thank You Ms Cheryl for being a great part of Americas best

I had a very disappointing experience at this America's Best location due to the behavior of one of…read morethe sales associates. From the beginning of the interaction, she appeared annoyed to be at work and was dismissive throughout the conversation. As a customer, I believe it is entirely reasonable to ask questions about my insurance coverage and the costs I am responsible for paying. Rather than answering my questions professionally and respectfully, she became visibly irritated and made me feel as though my questions were an inconvenience. At times, she seemed more focused on ordering her lunch than assisting me. Customer service should be a priority, especially in a healthcare-related business where patients are making important decisions about their vision care and finances. This employee would benefit from additional training in professionalism, communication, and customer service. I remained respectful throughout the interaction, despite the frustration I felt. I did speak with the manager afterward, and I appreciate that she listened to my concerns, was professional, and assured me she would address the matter with the employee. Unfortunately, the positive interaction with the manager could not outweigh the negative experience I had with the sales associate. Based on this experience, I cannot recommend this location. The company's name promises "America's Best". .... but my experience fell far short of that standard.

Everyone here is excellent - knowledgeable, courteous, helpful. I have had to go in a couple of…read moretimes to get torn contacts out of my eye, and Alan has been wonderful! They really care about their customers.

Like most folks, I used to get my contacts on-line but have since transitioned to Eye Designs for…read morecontacts and glasses. Alan Wynn has helped me many, many times both while I am in town and on the road. He is friendly and professional. He really goes all out to satisfy his customers. I suppose I could save a bit on a box of contacts but I prefer the customer support that I get with Eye Designs. In the long haul, it pays off to my benefit. PS - Support your local community by using local providers.