Good customer service. Answered all my questions. Very professional. They were very timely and I…read morefelt heard.

I've been remise and this is my first vision check-up since 2015. Dr. Harris performed my routine…read morevision screening then and also today. The difference? Today an assistant did all the routine stuff like eye chart,glacoma test etc. I usually don't like assistants doing what I think the Dr should be. However,in this case, it felt ok and she did a great job. In addition, she did a test that maps your retina, which id never had done before. For those who dont know this is essentially a picture of the internal components of your eye. The reason they presented for this valuable test is, it can show early signs of problems and treatment can be implemented to make things better. It was optional but, I opted in and am glad I did. Dr, Harris then came in and reviewed the assistant's results, did a few checks himself, explained things and I was done. He is a very thorough and personable optometrist. Open, with a sense of humor and seeming honesty. I like him. If you are in the North Dalas area and looking for an eye Dr. I recommend you give Dr. Harris and Richarson Eye Associates a try and.. Go!

Moved to Texas 3years ago, needed an eye exam badly. 4years since my last exam and I could tell…read morevision was getting "fuzzy". Checked Yelp as always, especially since moving to Texas, and S & F scored high. Made an appointment very quickly "easy peasy". The exam was OUTSTANDING! Great technology and Dr. Tara Hardin was great. The entire staff was great as well. If you are looking for top shelf service, don't look any further.

Olivia was terrific! Very knowledgeable, professional, and pleasant to work with. The venue is…read morewelcoming and well-staffed, and handicap accessible!

My favorite place to fix my crooked glasses! I'll definitely return and highly recommend. Friendly…read moreand knowledgeable--always a great experience.

Fast, friendly, and above-and-beyond service! They repaired my sunglasses on the spot, noticed and…read morecorrected another issue I hadn't even mentioned, and had me out the door in under two minutes - all at a very reasonable price. Highly recommend!

I had an unpleasant experience at Promenade Optical when I returned a frame. It was unused, and in…read moreperfect condition. I returned the frame after 8 days. As far as I could tell, I bought the display model. I noticed a sign that indicated a "restocking fee" could apply. It did not indicate the conditions (e.g. 14 days) or the charge/percentage. I returned the frame after I learned that Costco could not make the lenses for this type of frame. Having Promenade Optical prepare the lenses would have cost approximately $300 more than what Costco charges. Consumer Reports places Costco near the top of the ratings for eyeglass retailers. I was informed that the restocking fee was 20% of the cost of the frame. I could not talk them out of the charge, which amounted to $48. I was told that they could not resell the frame, and that it had to be returned to the manufacturer. This sounded odd since I believe they sell what is displayed - and tried on. I mentioned that the sign did not indicate an amount for the restocking fee. I was surprised and disappointed. I understood I was at their mercy. Luckily, they didn't say the penalty was 30 or 40 percent. They are not a member of the Better Business Bureau, so I decided to vent on yelp.

After shopping at a number of places to get new glasses, I found Promenade Optical…read moreto be a great experience from start to now wearing some of the best glasses I have ever had. And, my prescription is challenging. The staff is really helpful and were very knowledgeable about every aspect of getting glasses that are stylish and quality materials and service. They made it fun for both Kay and I to get new glasses. Thank you!!!

Stopped in to purchase new lenses. I was assisted by Avery she was helpful, patient, and pleasant…read more She was alone and managed to assist the four if us. Even after closing time she kept the same energy. Thank you kindly Avery.

Probably one of my best eyeglass purchasing experiences I have had. I have worn glasses for…read moreseveral years and have shopped many places and bought glasses from many places from big store optical places to boutiques, to eyeglass specialist standalone stores. Theoretically you would think that a boutique store or eyeglass standalone would deliver the best and most personalized experience, but not so compared to this particular store. The customer service was simply amazing.

I have been coming to see Dr. Nguyen since 2017. Excellent service as always and thoroughly exam…read more This is what I need because I have the worst case of dry eyes due to cancer radiation treatment and bone-marrow transplant 24 years ago.

Consistent and Amazing service , very thorough, friendly, and welcoming…read more I have been here for some time and always a pleasant.

It's been a couple of years since I got my eye prescription checked so I decided to try out this…read moreplace. I noticed the small shop when stopping by Happy Lemon, but have been too lazy to stop by. Luckily, they had a same-day appointment at 1:45 PM. I arrived early since my dental appointment was shorter than expected, and the optometrist was out for lunch. They said she would be back at 1:45 PM, but feel free to look around the store and try out different pairs of glasses. They have a vast variety of styles, ranging from China-made to Italian-made (expensive brands such as Coach, Gucci, Versace, and Rayban). I told them my info and they were able to look my insurance up in the system, along with all the details of my benefits. The glasses were all locked up, so you need a worker to open the case for you to try. It felt awkward compared to Visionworks because the worker was standing there watching you try on each pair. The optometrist didn't come back until past 2 PM, so I was waiting a while. However, one of the main technicians sat me down and explained all the fees and upgrade plans for each pair. He asked me to pick my favorite one, and he can tell me the exact price for that pair. He explained each process thoroughly, along with how much I'm expected to pay to get contacts prescription, retina x-ray, etc after my insurance coverage. I like the information because it made me understand the process better, but I did feel a little pressured to pick the most expensive one for insurance. The optometrist was very friendly. She spoke fluent English and Vietnamese, which is probably why most Vietnamese people go here for glasses. She gave an in-depth detail about my prescription, and how my eyesight decreased. She also recommended a new brand of daily contacts since my old color contacts were not helping with my astigmatism. After the eye exam, it was just a quick payment process since I already decided on my pair of glasses earlier. They said the wait time is around 2 weeks, which is typical. I just picked up my new pair of glasses today and I love them. It's very nice, and the lens feels high quality and durable. I did pay out-of-pocket an extra $250 for lens upgrade but it's worth the splurge for extra insurance. Overall, I like the number of glasses they offer, and it looks like they're getting more with new glass displays. The styles are much cuter than what you see at Visionworks, and Target Vision, so you'll be sure to find something you like. I would come back here next year!

Words CANNOT describe how amazing this place really is, every person is nice friendly and outgoing…read moreand they go above and beyond. I haven't been to an eye doctor in over 10yrs (I know don't judge me ) but they were able to get me in the next day. They took time with me and went over all my options and the cost. I decided to finally get contacts the doctor gave me a sample pair to try for a week. A day before my follow up she called upon closing (6pm) to see how I felt or if I wanted to try a different pair to sample. I told her I was ok with the ones I had not knowing contacts felt different. She was real and honest with me and said you'll never know unless you try another sample which duh makes sense. They opened at 8:30AM the next day for me so I wouldn't be late to work, ontop of that the guy that brought me my sample had me try a tea he was making. This is a place that goes above and beyond and I am truly grateful for them. You have to give them a try I am truly shocked and amazed by their generosity!!

I broke the earpieces on my eyeglasses. The lenses were cleaned and put into a new frame which they…read morefound to fit my lenses. I offered to pay, but was told it was free. Made my day!

Stopped in on a whim to see if they could help me with my nose pad on my glasses. I sat on them and…read moreone was missing and it was smooshed. Laurie Rose was thorough in explaining she'd do her best in reshaping but that she definitely could replace it. She did and wouldn't take any money for it. Not even $5. I promised her a nice review here for her time and friendliness. I will give this place my business for my next pair of glasses! Thank you!!

Dr.Carter is the best in DFW, she has been helping our family for over 6 years and we want to…read morehighly recommend her to anyone in need of optical services. Please keep up the precise and high quality service that you provide. Sincerely, Ray Martinez.

I am so impressed with this establishment! They were personable & able to create my special glasses…read morefor me! In addition I left with a beautiful pair of sunglasses at a discounted price! I can't wait to go back for another pair!! Thank you Ashley & Dr. Carter

I am writing to express my deep disappointment with the service I received at LensCrafters in…read moreWillow Bend Mall. and this has been one of the most frustrating customer service experiences I have ever had. I had to return to the store five separate times because of repeated mistakes with the measurements for my progressive and Transitions lenses. Despite multiple visits, the issues were never resolved correctly. What made this experience even more difficult is that I have mobility challenges. Every visit required a great deal of physical effort from both me and my husband, who had to push my wheelchair just so we could return to the store and clarify the ongoing problems. This was physically exhausting and emotionally draining. Most of the problems began with Kimberly. She made repeated errors from the start and recommended polarized lenses without taking the time to properly review whether they were appropriate for my vision needs. I trusted her professional advice, believing she had carefully considered what was best for my eyes. When Connie became involved, I hoped the situation would finally be corrected. Unfortunately, the measurements and service were still not accurate, and the problems continued. Throughout this process, my husband had to take on the responsibility of carefully reviewing every detail, asking repeated questions, and making sure everything was correct because we had lost confidence in the accuracy of the work being performed. In addition, I was disappointed by the way Kimberly spoke to my husband. Her attitude was unprofessional and discourteous, which only added to an already stressful situation. In the end, we accepted a full refund because the problems were never resolved. While we appreciate receiving our money back, it does not make up for the time, physical effort, stress, and inconvenience we endured over the course of five visits. We invested significant time and energy trying to resolve these issues, only to leave without a satisfactory outcome. I hope this complaint is taken seriously and used to improve the quality of care, professionalism, and attention to detail provided to future customers. No customer should have to experience what we went through.

This was by far the most disgusting, disrespectful, and blatantly racist experience I have ever had…read morein my life. I walked into this place and was completely ignored like I didn't even exist. Not a single employee acknowledged me, greeted me, or offered any help for the entire 15 minutes I was there. It was beyond obvious that this was intentional. The level of unprofessionalism and prejudice in this store is shocking. They looked right at me and chose to pretend I was invisible. I have never felt so unwelcome and disrespected as a customer. This is not just bad service, it is unacceptable behavior that should not be tolerated anywhere. I strongly warn everyone to stay away from this place unless you want to be treated with complete disregard and disrespect. Absolutely the worst customer service experience imaginable.