Had a great experience when I went to Invision Family Eyecare. A great staff who were so…read moreaccommodating and answered all my questions. I had several tests done. Not all were covered by my insurance but they were upfront and told me the charge before performing. I also got assistance in picking out my frames - thank goodness because I would have never been able to find the pair I purchased. I will continue to go to Invision Family Eyecare and I recommend you give them a try

Submitted a appointment request form on the website never heard anything back from them…read more Disappointing that the customer service is that poor in the area of just setting up an appointment.

Have been going here for two years. This year I've had some issues with one of my eyes not…read moreadjusting to the contacts ordered for me. I ended up having to go back for 2 additional appointments, the staff was very courteous and quickly fit me into their schedule. Dr. Joyce is genuinely a wonderful person and cares about ensuring the right prescription and products are ordered for her patients. Highly recommend this as your new eye doctor!

Excellent practice. Love Dr Adeleke. I got a quick appointment for an eye scratch when my regular…read morepractice couldn't accommodate me. All the staff is knowledgeable and patient. They helped me transition from glasses to contacts after all these years and were patient with getting me different trials. I highly recommend the practice!

First exam with Meta did not produce correct prescription. She claimed my prescription changed in…read morethe two weeks between. Had the same exact problem with my son's prescription. Last time i ordered transitions but they didn't get transitions. I traveled to pickup but only one person could install my lenses but was on vacation. Called on the day they were to return and they were at lunch. Came the next day with that lunch time in mind and again, at lunch. Had to wait an hour to have work done, again, with lenses that were not as ordered. Asked to switch doctors and they wanted to charge me $50 to change. Now they only have one doctor. I simply cannot recommend this office.

Warning! I once would have given this place 5 stars. 6 months after my appointment and I was…read morebilled for something. After speaking to them 3 times and I asked for an itemized list of where my $789 dollars went. My insurance company was able to tell me that eyecare center is trying to charge me for a test that is not covered by my insurance. With every eye appointment I have ever had, if ever there was a test available that wasn't covered, I was always asked if I wanted that. And I have asked 3 times for eyecare center to send me an itemized list. I have also asked on the phone what they are charging me for. They said items not covered by insurance. But they can't tell me what exactly, nor does the bill have a list for what I am being charged for. My husband and I both have been going to eyecare center a long time. The doctors changed, the staff was different. It felt rushed. But what doctor's office waits 6 months to send a bill by email. No call. No paper bill in the mail until I asked. And when I call, I don't get to talk anyone in the office I went to. And they don't call you back. No I do not recommend. My husband and I won't be back.

5 Stars- hands down, all around!…read more From the moment I walked in, I had an excellent experience! The front desk staff provided a warm and welcoming greeting and made the check-in process smooth and efficient. The technicians were knowledgeable, professional, and guided me through each step while clearly answering all of my questions or any curiosities I may have had about the equipment. The eye doctor was thorough and attentive, throughout my entire exam (as well as answering any questions I may have had) and the optician was incredibly helpful in assisting me with selecting the perfect pair of glasses. Every team member demonstrated strong expertise in their role and made me feel genuinely welcomed throughout my visit. The entire staff was kind, professional, and personable, and the facility itself was very clean and well maintained. I highly recommend this eye center to anyone looking for exceptional care and service! P.S- Definitely everyone needs a pay raise for the experience they provide at this facility!

the Dr is great getting someone to return a call or answer the phone is another problem.read more

Staff was so helpful and friendly! Dr. Hobbs was very thorough. I had several previous issues as…read morewell as an extended family history of Macular Degeneration. He reviewed them and assured me they were within normal limits.

Dr. Hobbs is incredible! I've never had a physician take the care that he took to answer my…read morequestions and to explain what was happening during my daughters eye exams. Beyond him being knowledgeable and thorough, Dr. Hobbs was eager to help me understand and provide education. It was easy to see that he's a physician who's passionate about eye care, and genuinely loves what he does.

I have been to this location 3x, but am usually a regular of the Cornelius location (which I have…read morenothing but GREAT things to say about that location & thr employees there) there is a female, black employee who I've seen each of the 3x I have been in, & she is so rude everytime. First time I tried benefits of the doubt, probably a rough day. 2nd time I didn't get where the attitude came from as I just walked in the door & was the only customer. She is impatient, acting like the 5 minutes I spend looking over products to decide is so aggravating to her. This 3rd time I wasn't excited to walk in & see her because the 2 previous experiences with her have sucked. 12:30pm, I am the only customer inside. No greeting, so I nervously try to make conversation about the car in thr parking lot (with a bumper sticker I recognized on my own car) She has an attitude & then a (I am assuming supervisor) came out from the back, very positive, very happy & cheery, clearly happy to be engaging with customers. (He had a curled mustache!) While I am checking out & talking to the fellow- the woman interrupts me while I am mid sent an d, talking to the man- butting in to say "Let me see your ID". There is no customer behind me waiting, there is nothing to rush except SHE wants to rush me & rush my pleasant conversation with her boss/coworker. She could have waited the 20 seconds for us to finish our conversation. She's rude, she's not friendly, & it's obvious this is just how her customer service works. I absolutely WILL NOT go back to this location, she is impatient, rude, & will make you feel like you're bothering them- simply for doing their job & buying products from this location. Thankfully I am not local to Kannapolis so I for sure will never be back to this location- I would rather go or drive anywhere else than be in that nasty woman's energy or presence again. Save your time & money- the customer service here does not deserve the money we work hard for & to spend.

I come every week, the hours are convenient and longer than other dispensaries around. Large range…read moreof products and everything hits. Its nice to know exactly what you're buying for your personal needs vs accepting whatever off the street. All the employees including are super sweet and welcoming every time

The receptionist was unhelpful and didn't sound at all like she wanted to be there. I asked her…read morewhen my last exam was because I wasn't sure of the exact date and she just said last year like I couldn't have just figured that one out myself.

Purchased glasses for the first time with these folks last year, as they are close to me, but have…read moresince regretted it. Whomever produces their lenses makes an inferior product. There's a reason the glasses are cheaper here. The lenses scratch very easily (even via just cleaning with cloth designed for glasses) and when I had the lenses replaced under the 1 year warranty and became extra vigilant about trying to reduce the scratching, it didn't matter. Have worn glasses my entire life (decades) and haven't had to deal with this type of issue before, so it's definitely a symptom of poor lens quality from this business. Will not be returning for future replacements, I prefer not to hear all the excuses they have that suggests it's something I'm doing.

The doctors and staff do a great job here. My only complaint is that the frames are no longer…read moreseparated between men's and women's. They are now grouped only by brand. This results in having to look through a frustratingly large number of options. After my recent exam, I just gave up on looking for new frames and simply re-ordered the same frames I got last year.

I received a quick and efficient eye exam! I did not have to wait long upon arrival for my…read morescheduled appointment to see the doctor. The doctor was nice and answered all of my concerns/questions. The techs in the lens department were equally efficient. There was not a big selection of frames / not the best selection of eyewear. However, I was still able to find something that I liked. The tech was very helpful in assisting me to sort out insurance vs out-of-pocket expense for my lens. I was told the frames would be ready in about a week and a half, but they arrived exactly one week after my exam. The facility was clean and well -organized. Please note the parking lot is very small. I would definitely get an exam here again.