5 Stars- hands down, all around! From the moment I walked in, I had an excellent experience! The front desk staff provided a warm and welcoming greeting and made the check-in process smooth and efficient. The technicians were knowledgeable, professional, and guided me through each step while clearly answering all of my questions or any curiosities I may have had about the equipment. The eye doctor was thorough and attentive, throughout my entire exam (as well as answering any questions I may have had) and the optician was incredibly helpful in assisting me with selecting the perfect pair of glasses. Every team member demonstrated strong expertise in their role and made me feel genuinely welcomed throughout my visit. The entire staff was kind, professional, and personable, and the facility itself was very clean and well maintained. I highly recommend this eye center to anyone looking for exceptional care and service! P.S- Definitely everyone needs a pay raise for the experience they provide at this facility! read more

Staff and Dr. We're great. Waiting time minimal Would recommend to all family and friends read more

Doctor was very informative and everyone in the front desk were very attentive. I definitely Recommend this place for your exams.

The optometrist did a good job but the staff were rude and unhelpful. I will not return.

I didn't have to wait in the waiting room very long before I was called back for my eye exam to begin. I was taken back to another room and a medical assistant did several tests on my eyes with various machines. I was then taken to the official exam room where Dr Lor began her examinations. Great news- my eyesight was exactly the same. My prescription didn't change. I went to the lobby to order my new glasses. It was kind of confusing. My insurance didn't help very much after all of the extra "uncovered" items were added to the bill. My glasses came in and I am happy with them. I like Dr Lor and the lady at the desk that helped me. read more

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I had a great experience here. Everyone was very kind and helpful! The doctor was amazing at explaining everything. Definitely recommend coming here for your exams! read more

Quick and easy visit and glasses came in within 2 weeks. Great with kids and I will be scheduling for myself as well.

Professional, courtesy service from entrance Marisa,Eye specialists was patient and very knowledgeable! Go see them you will not be disappointed! read more

I had my exam on June 11, 2024 and finally received my glasses on July 11, 2024. It took four weeks for my glasses to be ordered and delivered! When I picked up my glasses, there was no one to adjust my glasses except the receptionist. It took her three adjustments to finally get them straight. So if you need an eye exam and/or glasses, do not use this business. Ordering glasses and having to wait four weeks is too long. Also, the case they gave me for my Ted Baker London glasses was a cheap plastic case. I thought it would crack just snapping close the lid. The staff are unprofessional and are lacking in manners. Do yourself a favor and find another eye care office. read more

Have been going to this eye center for a couple of years. The staff is friendly and patient as I tried on glasses. The doctor is thorough and knowledgeable. Also, the appointment times have been on time. Did not have to wait long in the waiting room. read more

I went in last week to get my eye checked and to try contacts. The doctor was so nice and explained what was wrong with my eyes very well. The person who helped me learn to put in my contacts as also very kind and patient. I really appreciate their kindness and patience. read more

I don't want to give them one star. Had a very bad experience trying to buy new glasses. The price went from 2 for 99, to $229, $239, to insurance price of $499. Nothing made sense where pricing is concerned. read more

I tried to get an appointment before 2023 and they were booked up. Of course, everyone is trying to get an appointment before the end of the year, so I understood that. Unknown to me, I hadn't been to the eye doctor in 5 years. On the date of my appointment, everything went great. The exam was fast and picking out new frames was fast. The lady that helped me with my frames let me know how much my eye insurance would cover on each brand of frames. I was told my new glasses would be ready in two weeks and they came in earlier. They have a machine that takes pictures of the inside of your eyes so you don't have to get your eyes dialated. It costs a little more depending on insurance but it is worth it. My exam was only $35 more. Which I was fine with. read more

I scheduled an eye exam here and it was super fast and they were super friendly. Definitely recommend coming here if you haven't already. I will be coming here for my check ups for now on. read more

Had an eye exam at this location. The doctor was warm and friendly but I left a still feeling like my issue wasn't addressed fully. Everyone was nice and I was seen in a timely manner. They sanitized everything right in front of me, which was comforting. There was a push at the end to purchase glasses from them but it wasn't a hard push. Which I found awesome. I hate being sold to in that kind of manor. read more

I have been going here for years. The staff and doctors are great!! Easy process obtain new glasses and contacts. Clean and sanitary processes that make me feel comfortable visiting. read more

Excellent facility and experienced friendly staff. I would recommend Precision Eye Care to ally friends and family.

Absolutely the best experience I could have at a Dr. office. The staff was friendly and attentive w/ very little wait. They took their time to help me with the perfect "fit". even on the follow up visit, for contacts. The Dr. never rushed or made me to feel a waste of time. When I called to get my contacts ordered , there again, Jessica was the most helpful to me. I am very happy with the staff as well as the Doctors. Thanks to you guys, "I can see clearly now ....."! read more

Customer service including the Doctor were great. I was there for my contacts recently, so far had no problems with my Glasses earlier too.

First time coming here and I enjoyed my experience. Dr. Ly took his time explaining everything to me and answered all my questions very thoroughly. It did not feel rushed at all. I plan on coming back! read more

I love Precision Eye Care. I see Dr Lor and she is very friendly, personable and professional! All the staff is great! All very helpful! I would recommend anyone to go there!! Very satisfied! read more

I brought my 6 year old son in for his yearly vision exam, knowing he likely needed a new prescription. My son had a horrible first experience last year at a completely different local eye center. I am so glad we switched centers and came here! It was a wonderful experience. Everyone was professional and polite. I do wish they had a bigger selection of frames for young boys. There were very few to choose from. I also don't like that they will not give you your PD measurements unless you order your glasses through them. To their defense, I've noticed several places now doing this. I firmly believe it's because they don't want to miss out on the sale of frames and lenses, plus any additional add ons. read more

Very good place and great selection of eyewear. Doctors are always thorough and explain everything that's going on.

Great place! Pleasant and helpful/knowledgeable staff. In February, I start to develop severe dry eye. Dr. Lor, got my eyes healthy again (it takes months)! And she did it because of her knowledge and patience. Thanks, Doc! read more

Friendly staff! They sat with me throughout the long and delicate process of contact training. We had a fun and inviting conversation of tacos (I really want some now). It was quite a lengthy time but they sat with me through it all and talked to me on different tips and techniques to use. Extremely helpful! read more

The new owners of Precision Dr. Ly and Dr. Lor are amazing! They have updated the eye wear to more current products such as Michael Kors, Ray ban and Gwen Stefani. They have up to date technology making your exam go smooth without having to be dilated. read more

My wife and I scheduled an appointment with Precision eye center for our 2 year checkup. The staff was very friendly and we only waited in waiting room for 5 minutes. The technician was very prompt and also very clean, he wiped all the machines down with alcohol wipes. We had just finished our first test and then seen Dr. Ly, he was very polite and understanding about our concerns, I have a family member with macular degeneration. Dr Ly gave my wife and I great news about our checkups. We will be going back there again, everyone was so proficient. read more

My wife and I went for our 2 year checkups. The staff were very friendly and we waited like 5 minutes before we seen a technician. The technician was very clean, wiped down the machines with alcohol wipes. Dr. Ly was punctual and understood my concerns due to a family member that had macular degeneration and I wanted Dr Ly to explain the process. My wife and I were very pleased with Dr Ly and also when he gave me great news. We were very impressed with our visit at Precision eye center. read more

I came in to spend my FSA cash before the end of the year. Unbeknownst to me, my prescription expired a few months prior. I needed to spend the FSA cash ASAP. I also was pushed for time. I was able to have an appointment right then and out in an hour as promised. Precision Eye Care has an awesome team and i really appreciate the professionalism of Dr. Lor. She is full of knowledge and truly cares. Thanks for providing a wonderful experience from a long term client of Precision Eye Care. The prior reviews may not be about the new team of doctors. I definitely recommend them!! read more

I leave this review to say that my overall experience was good however I think it is important to warn those who are new patients or filling out new paperwork to pay close attention to the fine print and to what you are signing as with any document(s). In the paperwork they require you to complete before your appointment, you are agreeing to not obtain your pupillary distance measurement of your eye prescription. This is important if you choose to purchase glasses online. Therefore if you sign and agree to their forms they will refuse to give you your full eye prescription. In my personal opinion I find this practice unethical because they force you to purchase their packages that are not cost effective and any upgrades from their basic $80 packages are even more money. read more

Very pleasant visit. Staff was kind and courteous. Doctor was very professional and very knowledgeable. Explained to me in detail what was going on with my vision. read more

I've been coming to Precision for years and I absolutely love this place! The staff are amazing and i never have a problem when i come here. Hands down the best with eyecare. Will always come here! read more

I had such a pleasant experience here! Dr. Lor was so sweet. This is my new annual eye care place!

The staff is friendly and great!! Dr. Reynolds is kind and takes the time to listen to you without making you feel bad. I highly recommend them to anyone. read more

Making an appointment was easy. The facility is clean. The staff is friendly and knowledgeable.

I always have a good experience whenever I visit the eye doctor. The staff are friendly and the doctor always takes her time to explain things to me. Would highly recommend to friends and family. read more

When I went to Precisian Eye Center to purchase my glasses, the customer service was A+. I was never notified that my glasses were ready. Two weeks after my order, I called to check on my glasses and was told that the glasses were ready on February 7, 2019. I was never notified and suppose that if I had not called, the glasses would have sat there forever. I first spoke to Heather and she kept repeating that "we have been having trouble with our auto notify system." I asked to speak with the practice manager and Jessica came on the line to tell me that Dr. Lee had sent a text message to notify me that my glasses were ready. The number he supposedly sent the text to is my home number and not capable of receiving texts. I'm not sure why someone simply did not pick up the phone and call. Whatever their reason, I will not do business with this Precisian Eye Center again. The customer service is horrible. Once they get your money they are done. read more

Awful customer service. Dishonest and downright rude. Don't listen to you. Ordered glasses that turned out to be wrong, I couldn't see or read anything ( progressives) They tried to blame it on me, saying I picked out wrong frames that's why they didn't work. When I picked them out I asked if they would work and they, including optician, said yes they would work. Why would I order them if they wouldn't work? They will not refund the difference of progressives versus lined and we're going to charge me for another pair of frames to boot. I complained loudly and they agreed not to charge for new frames but that was it. So I'm paying for progressives and getting lined which are much cheaper. I've been wearing glasses since I was four and I have never had an optical place rip me off and lie like they have. Opticians have always made sure glasses were right and if they had to be done again didn't charge me. Never going back. read more

I went in with my wife to get her set up as a client with Dr. Reynolds but KENDRA, the receptionist was unable to verify my wife's insurance. KENDRA was very short, intimidating and even condescending. I do not understand WHY businesses will keep people at the front desk who are NOT people persons. I was able to obtain the proof of insurance from BCBC in about 10 15 minutes at my home and then had my wife hand carry it with her to her eye exam. My wife claimed that Dr. Reynolds was not able to fit her for contacts AFTER she had the exam. My wife said the doctor told her that only one company make multi-focal contacts. I checked with our previous optometrist and they said this was NOT true. As a result I called and again spoke with KENDRA who became rather derisive and refused to answer my question about the contact because she told me only my wife could inquire. My wife did not want me to even bother because she too did not want to ever have to deal with KENDRA. I then made a personal visit to Precision Eye Care and tried to speak with Dr. Reynolds. KENDRA immediately stepped in and told me they would only speak with my wife I told KENDRA I wanted to talk to the doctor about contact in general and not specific to my wife's issue. After about 15 minutes KENDRA returned with my wife's records and I again told her I wanted to clarify what the doctors contact policy was since my wife speaks English as a second language. She then tried to tell me why my wife would not be a good candidate for mylti-focal contacts - despite the fact that she has been using them for 10 years AND Dr. Reynolds was the first doctor to fit her with contacts. THEN KENDAL suggested that they give me a set for trial to see if it will work...HELLO! Why didn't you suggest this when she was in for an exam??? KENDRA can be rather combative and argumentative....I tried to explain to her that I am a CLIENT and do not appreciate her tone. I really like Dr. Reynolds but I will never go back as long as Precision Eye Care allows people who are so short, intimidating and condescending. read more

Went in over a month ago and spent approx $500 for a service and 2 products. Apart from the exam itself, the customer service was horrible and I have YET to receive my products! March 9th was my exam & I told them I needed my contacts by 2 weeks because I'd be traveling - both the dr & staff assured me they'd be in. After several calls and feeling like I was being a nuisance, the DAY of my flight I went in for my glasses but they said they 'couldn't find' my contacts. I figured someone dropped the ball & forgot to order them, so I just asked for a spare pair while I traveled. They complied and gave me my glasses that were supposed to have transitions lenses - but didn't. I went back in and the worker said they messed up & he'd order them so that when I got back in 2 weeks both my contacts & correct glasses would be in. Two weeks later I get back and NO contacts, NO glasses! Then they tried to tell me it's PROBABLY on back order - for the glasses he says it takes about this amount of time to come in. When I reminded him he said they'd be in by the time I got here, he started telling me he had personal problems at home and he's only human! Seriously inappropriate. - I have the feeling someone is BS'ing me. He says he'll overnight the contacts & glasses and they'll be in by Monday due to Easter and that he'll call me. No call. Monday comes, no call, I call - contacts are not in, glasses are not in. I say, have the Dr call me. No calls except a call back to say they are overnighted and will be in on Tuesday. Tuesday - no call. My husband calls and tells them we need to speak to the Dr, and we need a call back that night. No call. Wednesday morning - bad report online. Shame because we loved the Dr - but the staff ruined it for us. They just lost 2 faithful customers that were previously referring people to them. Still waiting for my products.... Oh and insult to injury: the spare pair of contacts were torn & the glasses case he gave me were too small for my glasses! Nightmare. 4/16/12 update : they have given me a refund for the contact lenses and a 25% refund for my glasses. read more