Had a great experience when I went to Invision Family Eyecare. A great staff who were so…read moreaccommodating and answered all my questions. I had several tests done. Not all were covered by my insurance but they were upfront and told me the charge before performing. I also got assistance in picking out my frames - thank goodness because I would have never been able to find the pair I purchased. I will continue to go to Invision Family Eyecare and I recommend you give them a try

Submitted a appointment request form on the website never heard anything back from them…read more Disappointing that the customer service is that poor in the area of just setting up an appointment.

I went here for a few years and I would not recommend them…read more The ladies in the front of the office are amazing! The ones who do your intake stats are hit and miss. Dr. Bonnie Chen, absolutely not. I have been wearing glasses and seeing specialist since I was in elementary school, but she has been the worst eye doctor I've ever seen. I am very nearsighted, have a decent astigmatism, retinal issues, and family history of eye health issues that could lead to blindness. When I would address my concerns with her, she dismissed them. She would tell me it is average life stuff that I wasn't having issues with. My final straw was when I expressed to her that I was having more troubles with light sensitivity - mainly when driving, but also when I was outside in general - even with the use of sunglasses. She told me it wasn't possible for me to have this experience because I have brown eyes. She then went on to tell me that I just needed my prescription updated (hadn't changed much), make sure my windshield was clean (already clean), and continue wearing sunglasses (still doesn't help). I went to my pcp and got a referral to another eye doctor. I'm glad I did. My concerns were finally heard and addressed.

Service and care is always impeccable! From scheduling to exam to ordering /pickup. Top tier…read morealways

Staff and Dr. We're great. Waiting time minimal Would…read morerecommend to all family and friends

5 Stars- hands down, all around!…read more From the moment I walked in, I had an excellent experience! The front desk staff provided a warm and welcoming greeting and made the check-in process smooth and efficient. The technicians were knowledgeable, professional, and guided me through each step while clearly answering all of my questions or any curiosities I may have had about the equipment. The eye doctor was thorough and attentive, throughout my entire exam (as well as answering any questions I may have had) and the optician was incredibly helpful in assisting me with selecting the perfect pair of glasses. Every team member demonstrated strong expertise in their role and made me feel genuinely welcomed throughout my visit. The entire staff was kind, professional, and personable, and the facility itself was very clean and well maintained. I highly recommend this eye center to anyone looking for exceptional care and service! P.S- Definitely everyone needs a pay raise for the experience they provide at this facility!

In the last fifteen months, I have had an experience with Drs. Harper, Lark, Baer and Robinson and…read moretheir entire staff that should win them all awards. I had a crazy accident that caused my right eye to actually burst open and fill with blood. We thought I had lost that eye forever. We bypassed the ER and went straight to CEC where the entire staff jumped into action. Dr. Harper, my regular ophthalmologist called Dr. Lark in immediately. They consulted with Dr. Baer, who was out of town, on the phone and they included my wife and me in their discussion. My wife, a nurse, was so impressed by the level of collaboration we saw there. That, in itself, was a confidence builder. Just less than 2 hours from the time of the accident, Dr. Lark had me in surgery putting my eye back together. Along the way, I needed a vitrectomy and a lens implant-- 4 surgeries in all. We are so fortunate to have so many highly trained surgeons- each contributing his/her own area of expertise-right here in Concord . And their assistants and front office are the best. My doctors went the extra mile for me. They gave me their home numbers. They called to check on me. They knew we were worried so they saw me almost daily for a long time. Drs. Robinson and Baer arranged to do surgery at night after long days in the office so both could be there to work together. The teamwork among the staff at all levels was amazing and their kindness has been comforting. I could see that they were all doing their best for me. After the third surgery the doctors said that they were afraid there was little hope that my vision would recover. The next day, however, I saw light, shadows and even color for the first time! Two months ago, Dr. Robinson implanted a new lens in my eye which improved my vision greatly and this week I was fitted for new glasses that will bring my vision back to 20/20 in both eyes!! We will forever sing the praises of Cabarrus Eye Center. Locke Floyd, Concord, NC

Very knowledgeable and very relatable to patients. He answers all of your questions. He uses his…read moretime wisely without making you feel rushed.

I just had a Laser eye procedure performed by Dr,Robinson. I want to commend him and the staff were…read moreawesome. The nurse was Erica, Mary McDonald

If I could give this location zero stars, I would. This has been the most disappointing experience…read moreI've had with an eye care provider, and I have been receiving routine eye care since adolescence. My primary concerns relate to communication and professionalism at the front desk, particularly involving the office manager at the Rocky River location. During a recent visit, I was given incorrect information regarding my insurance coverage for an eye exam. I was initially told that I would be responsible for a significant out-of-pocket cost, which understandably caused concern and led me to consider canceling or rescheduling my appointment. When I attempted to clarify this with the front desk, I encountered inconsistent explanations and was informed that I would be charged a $50 cancellation fee. This was especially frustrating given that the confusion stemmed from misinformation provided by staff. When discussing the matter with the office manager, I found her demeanor to be dismissive and unprofessional, which further added to the stress of the situation. Fortunately, after speaking with a member of the financial department, I was correctly informed that my exam would be fully covered by insurance. While I ultimately proceeded with the appointment, the experience leading up to it was unnecessarily stressful and could have been avoided with clear and accurate communication. Additionally, I observed what appeared to be staff discussing patients within earshot of others, which raised concerns about professionalism and patient privacy. I do want to acknowledge that several staff members were courteous and helpful. However, my interactions with the office manager significantly impacted my overall impression of this location. I hope leadership addresses these concerns to improve communication, professionalism, and the overall patient experience.

Called about being sent a bill for services I didnt receive. The office staff was rude and…read moredisrespectful when I was trying to ask questions and express my frustration.

I've had mixed experiences here, but my last visit crossed a line. I was two minutes late and…read moreneeded to quickly grab my phone from my car (as a single parent, it's essential I stay connected). One staff member acted like I needed her permission to leave the building, which was both unnecessary and condescending. During the appointment, the person fitting my glasses made inaccurate assumptions about my vision history, dismissed my input, and even physically hurt me during the fitting--with zero apology. When I politely corrected him, he brushed it off entirely. What makes it worse? I sent a kind, detailed follow-up email asking about important next steps in my eye care--lenses, drops, treatments--and nearly two weeks later, I've received no response. For a place that had no problem taking over $600 for glasses, the lack of communication and accountability is unacceptable. I don't recommend this clinic if you expect to be treated with basic respect or to receive professional follow-through on your care.

Beth F Went in for…read morean overdue eye exam. Trish did a great job of the initial exams. The technology/equipment was very up to date and well worth an additional $65 not covered by my VSP insurance. Dr. Lafone was very knowledgeable. I'm happy to have found a place to help keep my eyes in the best health possible as I'm getting older. Recommending to family and friends!

Warning! I once would have given this place 5 stars. 6 months after my appointment and I was…read morebilled for something. After speaking to them 3 times and I asked for an itemized list of where my $789 dollars went. My insurance company was able to tell me that eyecare center is trying to charge me for a test that is not covered by my insurance. With every eye appointment I have ever had, if ever there was a test available that wasn't covered, I was always asked if I wanted that. And I have asked 3 times for eyecare center to send me an itemized list. I have also asked on the phone what they are charging me for. They said items not covered by insurance. But they can't tell me what exactly, nor does the bill have a list for what I am being charged for. My husband and I both have been going to eyecare center a long time. The doctors changed, the staff was different. It felt rushed. But what doctor's office waits 6 months to send a bill by email. No call. No paper bill in the mail until I asked. And when I call, I don't get to talk anyone in the office I went to. And they don't call you back. No I do not recommend. My husband and I won't be back.

First exam with Meta did not produce correct prescription. She claimed my prescription changed in…read morethe two weeks between. Had the same exact problem with my son's prescription. Last time i ordered transitions but they didn't get transitions. I traveled to pickup but only one person could install my lenses but was on vacation. Called on the day they were to return and they were at lunch. Came the next day with that lunch time in mind and again, at lunch. Had to wait an hour to have work done, again, with lenses that were not as ordered. Asked to switch doctors and they wanted to charge me $50 to change. Now they only have one doctor. I simply cannot recommend this office.

Staff was so helpful and friendly! Dr. Hobbs was very thorough. I had several previous issues as…read morewell as an extended family history of Macular Degeneration. He reviewed them and assured me they were within normal limits.

Dr. Hobbs is incredible! I've never had a physician take the care that he took to answer my…read morequestions and to explain what was happening during my daughters eye exams. Beyond him being knowledgeable and thorough, Dr. Hobbs was eager to help me understand and provide education. It was easy to see that he's a physician who's passionate about eye care, and genuinely loves what he does.

Doctors re very nice. They came on in call on their day off to see us and this office is one of…read moretheirs which is my favorite

Have seen this practice for hearing issues. Audiologists are great with good bedside manners…read more Doctors are proficient and friendly. The practice is efficient and appointments are kept close to the reserved times.