Modern Eye Care maintains multiple policies designed to force patients to purchase their contacts and frames from their office. Following a yearly exam, the office placed the $175 allowance provided by my insurance on hold. When I attempted to purchase contacts from an online retailer, I was notified of Modern Eye Care's hold and had to contact them to request that their hold be removed. This was unethical behavior in that Modern Eye Care had no right to place my funds on hold as I never indicated any intention in purchasing contact lenses or frames from their office. Following the next year's exam, I again placed an order with an online retailer to purchase contact lenses following my yearly exam. The online retailer notified me that Modern Eye Care did not approve the prescription provided in my online order. This required a follow-up with Modern Eye Care in which I was advised that the brand of contacts in my prescription on file at their office was not the same as the brand that I was ordering online. If the office staff had completed even the slightest amount of due diligence or research, they would have determined that the brand that I was ordering was the exact lens brand that I was currently wearing and matched to my previous year's prescription. Modern Eye Care had made the decision, without my direction or approval, to update my prescription on file to a contact lens brand that they had provided me a trial version of, although I never notified them that I wanted to switch to the new brand. The office staff updated my prescription once I pointed this out and I had to contact the online retailer to re-submit the prescription to Modern Eye Care for the approval. I also visited the office to obtain a hard copy of my prescriptions so I could ensure that the prescription was approved for the online retailer, as it was clear that the office couldn't be trusted in ensuring a smooth process for me in moving my online order forward. Additionally, I was provided with a copy of my frames prescription, however, Modern Eye Care refused to assit me with providing my PD measurement, which is required when placing a frames order with any frames company. Modern Eye Care indicated that their policy is to only provide this value if the patient is placing the order with their office as they are not REQUIRED by law to provide it with the hard copy prescription. By not providing the PD value, patients are forced to order glasses through their office to ensure accurate measurements with their new frames. Although Modern Eye Care maintains that these policies are to ensure the upmost interest in the patient's well-being, that is simply not the case, as demonstrated by their policies and practices. The office's priorities are clear to any patient that enters their lobby as there is a board behind the main desk that tracks metrics of the number of contact orders the office processes each month. It is clear from the past few month's metrics that contact orders and patient exams are trending downward, which likely explains the office staff and doctor's high priority and push in having patients purchase all of their eye care needs directly from Modern Eye Care. In response to my multiple negative experiences, I have obtained copies of my medical records (had to make two trips to get my full patient record) and I will be in the market for a new eye care professional. I do not recommend this office for any patients that value free market choice in deciding where to purchase their contact lens and frames. read more
