If I could give this location zero stars, I would. This has been the most disappointing experience…read moreI've had with an eye care provider, and I have been receiving routine eye care since adolescence. My primary concerns relate to communication and professionalism at the front desk, particularly involving the office manager at the Rocky River location. During a recent visit, I was given incorrect information regarding my insurance coverage for an eye exam. I was initially told that I would be responsible for a significant out-of-pocket cost, which understandably caused concern and led me to consider canceling or rescheduling my appointment. When I attempted to clarify this with the front desk, I encountered inconsistent explanations and was informed that I would be charged a $50 cancellation fee. This was especially frustrating given that the confusion stemmed from misinformation provided by staff. When discussing the matter with the office manager, I found her demeanor to be dismissive and unprofessional, which further added to the stress of the situation. Fortunately, after speaking with a member of the financial department, I was correctly informed that my exam would be fully covered by insurance. While I ultimately proceeded with the appointment, the experience leading up to it was unnecessarily stressful and could have been avoided with clear and accurate communication. Additionally, I observed what appeared to be staff discussing patients within earshot of others, which raised concerns about professionalism and patient privacy. I do want to acknowledge that several staff members were courteous and helpful. However, my interactions with the office manager significantly impacted my overall impression of this location. I hope leadership addresses these concerns to improve communication, professionalism, and the overall patient experience.

Called about being sent a bill for services I didnt receive. The office staff was rude and…read moredisrespectful when I was trying to ask questions and express my frustration.

I just want to start this off by saying my family and I have been going here for over 10 years. I…read moremoved recently out of state but have continued to see them when I'm in town for exams. In March I purchased contacts and then glasses later on this year. I'm in town for the holidays and unfortunately had forgotten my contacts. I called and explained the situation, how loyal we are and how I'm from out of town. I nicely asked if I could swing by and get 2 pairs of contacts - Wendy declined and proceeded to say that unless I come in for an exam or put in an order I wouldn't be able to get the trial contacts. With the amount of years and money my family and I have spent, and I can't even get 4 individual contacts. Safe to say I will not be a returning customer.

Dr. Swenson is wonderful. I went to a different doctor before coming to FCEC and she screwed up my…read moreprescription. Dr. Swenson worked with me for 2 months to get back to where I needed to be. She was very nice every time I saw her or spoke to her on the phone. The office is elegant and the staff is professional and polite. If you are looking for an optometrist I recommend FCEC and Dr. Swenson highly.

I had an awesome experience today with the entire staff at Piedmont EyeCare Associates! From the…read moremoment I walked in until the moment I left, they were super helpful, kind, caring, and had a great sense of humor. You don't find ANY of that in this day and age in a doctor's office. Most of them make you wait at least a half hour and then can't wait to get you out ASAP with zero emotion or class...like a bunch of ZZZZZZOMBIES!! Thanks for changing my perception and image of what a doctor's office can be like. They have set the bar very high and I wouldn't recommend anyone else to be the team that cares for my eyes--now and in the future. I especially want to thank Maria for assisting me in picking out an extraordinary pair of exquisitely cool glasses. She is the utmost professional, very knowledgeable at what she does, and has a great sense of humor. She is the BEST!! I can't wait until my new spectacles arrive! Thanks again to Maria and everyone at Piedmont EyeCare!! You made my day and restored my faith at least in the eyecare profession!! See you again soon! SUPER SATISFIED, client, Brenda

NOTE: This review is not regarding the skill of the optometrist at this location. This review has…read moreto do with issues related to communications from this optometrist office and the professional acumen of the staff. You don't have to read the rant below. Here's the issues: 1) Off-putting and excessive security for an optometrist office, 2) Electronic Health Records system questionnaire that doesn't value the patient's time, 3) Incompetent office staff (scheduling appointments within insurance parameters). There are other optometrist offices that provide better customer service. For more specifics: To start, greeting clients with a locked door. I know that it is the 21st century. Certain neighborhoods can be rough. Is Blakeney or Weddington a high crime area? I don't think so. So, why is it necessary to have everything but a retinal scan to get into the office space? So you had someone come in and grab some frames - once (Oakley frames cost about $15/pair to manufacture, you may pay $100/pair). Stop treating the vast majority of people as if they are going to repeatedly violate the security of your business. Between your profit margins and your insurance, you can handle the shrink. Next, let's address the Electronic Health Records system (EHR) that is designed to consume mass quantities of patient time asking questions that are sometimes patently ridiculous. Men cannot get pregnant, this is basic biology. In a digitally active online form in the 21st century, why after acknowledging that I am a man would a form ask me if I'm pregnant (this is a "sex" question, not a "gender" debate)? No reason other than wasting time/energy. Why would such a system not retain information from prior visits and simply ask for changes and updates to previously reported information? Its not a HIPAA thing. Is it because you don't value the client's time? So, you really are going to ask me to fill out this complete multi-page form again for another appointment next week - really!? Finally, lets talk about the importance of scheduling appointments that acknowledges the world of health insurance that we live in and that funds the very existence of the modern optometrist office. When a client completes an appointment and the optometrist tells the person at the front desk to set them up for their annual appointment, it is not a stretch to think that part of the scheduling algorithm would be to include insurance requirements for the ANNUAL check-up. So, imagine my disappointment, when I show up after completing the forms, working my way through security, and the front desk staff asks, "So, you're going to be paying for this visit out of your pocket?" No, I pay a monthly premium so I don't have to. Now, to make it worse, I have addressed these same issues - in writing - to the company at least 2 years ago. They haven't done anything to change them. This optometry office needs significant improvement.

I have been a patient of Dr. Knudson for over 5 years and without a doubt he and his team is truly…read morethe best optometrist office I've ever been to. Dr. Knudson is extremely knowledgeable, friendly, patient and focused on providing the best experience possible regardless of what your eye care needs are. He has two locations but practices more at the Rea Farm location and regardless of which location you go to, you can expect excellent customer service, prompt attention and a professional environment. His offices offer LASIK surgery, contacts lenses, glasses and of course thorough eye exams. Over the years, I've come to consider him more of an friend than my doctor because of his honesty, friendly demeanor and expertise. I highly recommend Carolinas Vision group for all your eye care needs especially if you're looking for a new optometrist or looking to get an reliable, honest second opinion on your vision needs.

I ordered sunglasses from your office nearly 7 weeks ago. They were supposed to be ready in 2…read moreweeks. The times I called your office (they never proactively communicated with me) I was routed to the same person. She gave me the run around, did nothing to resolve the issue or offer to compensate me for the inconvenience. The glasses finally came in, but no one called to notify me. I received a text and an email which is very cold when you've got two ladies sitting at your counter. I've used Carolinas Vision Group ever since I moved to Charlotte, but this last experience has been so disappointing. It's time to move on.

Had a great experience when I went to Invision Family Eyecare. A great staff who were so…read moreaccommodating and answered all my questions. I had several tests done. Not all were covered by my insurance but they were upfront and told me the charge before performing. I also got assistance in picking out my frames - thank goodness because I would have never been able to find the pair I purchased. I will continue to go to Invision Family Eyecare and I recommend you give them a try

Submitted a appointment request form on the website never heard anything back from them…read more Disappointing that the customer service is that poor in the area of just setting up an appointment.

I have been seeing Dr. Mumford for almost 5 years and I would not go anywhere. The office staff is…read morevery helpful!

I went in looking for an eye dr closer to me. They were fine. The quality of their lenses is not…read moregood. I payed about 1k after insurance for my glasses. The lenses were off when I got the glasses, which they did order new ones for me. Second try is just as bad. The lenses are very plasticity and I can't see anything. I will not go back to this eye dr.

I don't know if anyone enjoys going to the doctor, but Dr. Mauney and Dr. Schrader make it as…read moreenjoyable and efficient as they can. I read a few of the bad reviews, but blaming this office for your phobia or your bad insurance isn't really fair. I'm always treated well as both a person and a patient.

I really liked the way I was treated until I was told My bill was $108 and My part was $100 but…read morelater They changed the charge and I got a bill for an extra $68. If someone made a mistake they should have called and let Me know that they made a mistake instead of just billing Me.

I went here for a few years and I would not recommend them…read more The ladies in the front of the office are amazing! The ones who do your intake stats are hit and miss. Dr. Bonnie Chen, absolutely not. I have been wearing glasses and seeing specialist since I was in elementary school, but she has been the worst eye doctor I've ever seen. I am very nearsighted, have a decent astigmatism, retinal issues, and family history of eye health issues that could lead to blindness. When I would address my concerns with her, she dismissed them. She would tell me it is average life stuff that I wasn't having issues with. My final straw was when I expressed to her that I was having more troubles with light sensitivity - mainly when driving, but also when I was outside in general - even with the use of sunglasses. She told me it wasn't possible for me to have this experience because I have brown eyes. She then went on to tell me that I just needed my prescription updated (hadn't changed much), make sure my windshield was clean (already clean), and continue wearing sunglasses (still doesn't help). I went to my pcp and got a referral to another eye doctor. I'm glad I did. My concerns were finally heard and addressed.

Service and care is always impeccable! From scheduling to exam to ordering /pickup. Top tier…read morealways