I have been seeing Dr. Mumford for almost 5 years and I would not go anywhere. The office staff is…read morevery helpful!

I went in looking for an eye dr closer to me. They were fine. The quality of their lenses is not…read moregood. I payed about 1k after insurance for my glasses. The lenses were off when I got the glasses, which they did order new ones for me. Second try is just as bad. The lenses are very plasticity and I can't see anything. I will not go back to this eye dr.

Recently started coming here for my eye care…read more Enjoyed my interaction with the doctor and the staff. Wonderful service. Welcoming atmosphere.

I really appreciated the special touches they included with my glasses pickup. Midwood Eye is very…read moreintentional and thoughtful! I encourage everyone to support this local business!

I work uptown and was going to a different optometrist, but decided to switch several years ago…read morebecause the front office staff was rude and the doctor I liked moved out of town. A coworker recommended Spectrum, and I haven't looked back. The entire staff is very friendly and helpful. I know that the long term care of my eyes is in good hands. The staff help me make the most of my benefits, and appointments are enjoyable. I love that I can set up appointments and communicate via text.

The staff was friendly and attentive, making my visit pleasant. The eye exam was thorough, and I…read moreappreciated the clear explanations. However, the wait time was a bit longer than expected. Overall, a solid experience!

I'm pretty unhappy with the contact lens training…read more After reviewing my bill, contact lens training is 20 bucks. It's still too much for watching a video on MyEyeDr's youtube page while staff tells me how easy it (putting contacts in) is. Initially, I thought it was 60 - but 40 was towards other services. I'm a little less annoyed - but still pretty sour that I actually paid for that experience. UPDATE: So, I went back tonight (four or five days after my initial visit.) Honestly, I've gone back and forth over my initial review. Originally it was much longer, more detailed, and but I thought I was being unfairly biased/negative. I don't think that's the case after my return visit tonight. Now i need to find a new provider. This location will stay busy because of it's convenient location, but the customer service/problem resolution is sorely lacking. They made me angrier tonight - all of this is unnecessary, unforced errors on their part. I really wanted the individualized attention and guidance I saw someone else receive this evening, but it just seems like it's not meant to be. Now I'm going to have to wait an entire calendar year to try with a different provider or pay out of pocket for an eye exam because our schedules/availabilities don't align. This is an unnecessarily frustrating situation - truly pointless.

They got my address wrong, billed the wrong address, and then sent me to collections all within 2…read moreweeks without calling or emailing me at all. Worked with Rachel on fixing this and now, 2 and a half weeks since I've noticed the issue, they still do not have a fix or way to rectify this for me. Either extreme incompetence or they do not care about the job or the customer.

Just had Lasik done yesterday and feeling amazing!…read more From my first call to Providence eye until now, I have felt cared for and well informed every step of the way. Every staff member at Providence eye is genuinely warm and caring but most importantly knowledgeable. The communication between staff members is fantastic-making the patient experience much easier. I felt so comfortable knowing that everyone was on the same page. Despite the fairly simple pre and post op instructions they were repeated to me just the right amount of times, in writing and in person. I was made to feel completely comfortable to ask any questions at all! Dr. Mozayeni was friendly, warm, informative, very detail oriented and thorough. He didn't try to sell me on Lasik, but rather educated me and was informative about my options. During the actual procedure, I thought I would be very nervous, but with Dr. Mozayeni and is fabulous tech Sara by my side, I was surprisingly comfortable and confident. When I left the office, I truly felt that Dr. Mozayeni and his staff were as happy for me and my new vision as I was! Thank you Providence eye for this wonderful experience. You're getting all my Lasik referrals!!

Great experience getting EVO ICL here. Got me in quickly for a consultation and got my procedure…read moredone the same month! Great customer service from all staff!

I'm a longtime customer of Warby Parker, and one of the main reasons I keep coming back is the…read moreconvenience, consistency, and great customer service. When you invest in a good pair of frames and lenses, you want to know that support is there when you need it -- and that's exactly what Warby Parker delivers. No matter where I am in the United States, I can walk into any Warby Parker location, bring my glasses in, and get them adjusted quickly and professionally. That level of nationwide consistency is worth the price to me. The process is simple -- if it's busy, they'll take your information, send you a text or email, and you can go about your day until it's your turn. Very efficient. The store itself at Atherton Mill is beautiful -- clean, well-organized, and thoughtfully designed. I always appreciate the natural wood finishes, skylights, and the clever way they merchandise the frames. Everything feels modern and welcoming. My one small disappointment after moving to North Carolina from the Bay Area was the limited availability of low-bridge frames. In California, those options were plentiful, so I came in with the same expectation here and it wasn't quite met. Hopefully that continues to improve over time, because representation in fit options really matters. That said, the customer service has always been excellent. I never have to wait very long, the staff is professional, and the environment is consistently pleasant. Another bonus is the location. Atherton Mill is in a great area with plenty to do while you wait -- there's shopping, coffee, and places to browse. You can easily spend a little time window shopping at nearby spots like Lululemon, West Elm, or Anthropologie, which makes the visit feel less like an errand and more like part of your day. One practical tip: Parking at Atherton Mill can be a bit challenging, especially during busy times since there are several restaurants and retail stores in the area. Just be patient -- you'll find a spot. Overall, I truly value the reliability and customer care Warby Parker provides. Great service, beautiful stores, and dependable support wherever you are.

My friend's eye glasses was bended after the Halloween Dance party that it was dropped and stepped…read moreon. My friend was very upset as she could not see without the eye glasses. We were recommended to come to Warby Parker at Atherton Mill, 2000 South Blvd. First, the staff was very professional and welcoming . and Ms. Licensed Optician Lily H came to us and offered assistance sincerely. She is so awesome, she fixed the damages on the eyeglass frame on the spot after 20 minutes. She is very friendly and we asked to offer a fee and she told us that it was at NO COST to us. My friend got her eyeglasses back joyfully as she could see now as the eyeglasses was fixed just like NO accident happened . Thank you so much for the Optician Lily H and she offered a big help which meant so much for others. Kuda to Lily and we would like the Warby Parker recognized her services offered to customers without reservation. Thank you for Warby Parker, and especially for Lily H, the Licensed Optician. We will come back for business, for sure.. Thank you for posting this review. Best Iris H.

Very friendly and proficient. I highly recommend Premier family Eye Care for their excellence.read more

Dr. Young is excellent. Very thorough and takes the time to explain everything . Received excellent…read morecare. Staff was excellent highly recommend.

Your response was just a generic template that doesn't reflect what actually happened…read more Over just 2.5 months, my prescription was changed three times and the glasses were remade four separate times. Despite all of this, I never received a usable pair of glasses. Suggesting that I "reach out" again ignores the fact that I already did that multiple times. At this point, the only reasonable solution is a full refund so I can return to VSP and have the prescription and glasses made correctly elsewhere. I'm posting this update so future patients understand the full context, because a generic template response doesn't match the seriousness of the experience.

From start to finish, excellent! Very knowledgable, patient and did I mention my new eye wear?…read more Amazing!!!

I've been a patient of Dr. Courtney Dryer for five years now. Every experience I've had there has…read morebeen fantastic and I will continue to go to her for my annual eye exam and frames. It's located upstairs in a large space decorated like a boutique. They have cute and quirky decorations that really liven the place up. There's a small waiting area where you can watch TV while you wait except that I've never had to wait in the five years I've been coming here. Dr. Dryer does a fantastic job with remembering details about her patient's lives and makes great conversation. She's very friendly and personable throughout the appointment. Her mom Lana is at the front desk and helps with all the paper work and finding frames. They do a great job and explain the purpose of each test performed. I feel lucky to have found such a great eye doctor!

I highly recommend Autarchic Spec Shop. I had gotten to a point where I was wearing my glasses full…read moretime and I was ready for a change. On my first visit with autarchic, they did a thorough eye exam where they explained the purpose of each test. Then they fitted me for contact lenses. I particularly liked how they walked me through putting them in and taking them out multiple times before I left. While i struggled a little at first, their instructions are now second nature and I can insert my contacts quickly on the first try (as long as I dont blink them out first. Since my visit, they helped me order a year supply of contacts over the phone. I left a message and they quickly responded. The shop itself is eclectic and cute with a very boutique feel. You don't ever feel like they are churning customers. The visit was very personalized and relaxed.

My rating is based on the Rocky River Rd location and it's so high due to the doctors being so…read moreawesome as well as Kim in the contact lense department and a lady who helped administer special tests that I needed (one where you click a button when a dot appears, I that helps determine who it is). There are some other ladies in the office who come across as abrupt, rude and just generally unhappy people. No warm fuzzy going with them at all. The nurse who takes you back to the room is nice enough BUT she is usually in such a hurry that when she asks you questions, she lets you get out a few words before she cuts you off and doesn't let you finish your statement. I am no chatty Kathy. I will answer a question succinctly with the information you need. Please don't cut me off. First, how RUDE and second, it ended up taking even more time because I had to repeat what I had started saying and then finish my statement for her to have the information she needed. How did the rudeness save time? It didn't. Thankfully Drs. Fix and Eckel are AWESOME. I am difficult to get a correct lense because I really need a stronger RX than I have but it gives me headaches so we have to work and find what will work for me. I've seen both doctors over the years but have stuck with Dr. fix overall because she has found the knack for getting the right RX strength for me. So ultimately, I keep coming back because the doctors are fantastic but if it weren't for them, I would go somewhere else because the front staff just make me feel like an imposition when I come in. Maybe that is completely unintentional on their part but I'd like them to be aware of how the make people feel. I'm thick skinned but how about the elderly or people going thru tough times...they don't need to be made feel like that. I only took off one star for that.

If I could give this location zero stars, I would. This has been the most disappointing experience…read moreI've had with an eye care provider, and I have been receiving routine eye care since adolescence. My primary concerns relate to communication and professionalism at the front desk, particularly involving the office manager at the Rocky River location. During a recent visit, I was given incorrect information regarding my insurance coverage for an eye exam. I was initially told that I would be responsible for a significant out-of-pocket cost, which understandably caused concern and led me to consider canceling or rescheduling my appointment. When I attempted to clarify this with the front desk, I encountered inconsistent explanations and was informed that I would be charged a $50 cancellation fee. This was especially frustrating given that the confusion stemmed from misinformation provided by staff. When discussing the matter with the office manager, I found her demeanor to be dismissive and unprofessional, which further added to the stress of the situation. Fortunately, after speaking with a member of the financial department, I was correctly informed that my exam would be fully covered by insurance. While I ultimately proceeded with the appointment, the experience leading up to it was unnecessarily stressful and could have been avoided with clear and accurate communication. Additionally, I observed what appeared to be staff discussing patients within earshot of others, which raised concerns about professionalism and patient privacy. I do want to acknowledge that several staff members were courteous and helpful. However, my interactions with the office manager significantly impacted my overall impression of this location. I hope leadership addresses these concerns to improve communication, professionalism, and the overall patient experience.