I'm pretty unhappy with the contact lens training. After reviewing my bill, contact lens training is 20 bucks. It's still too much for watching a video on MyEyeDr's youtube page while staff tells me how easy it (putting contacts in) is. Initially, I thought it was 60 - but 40 was towards other services. I'm a little less annoyed - but still pretty sour that I actually paid for that experience. UPDATE: So, I went back tonight (four or five days after my initial visit.) Honestly, I've gone back and forth over my initial review. Originally it was much longer, more detailed, and but I thought I was being unfairly biased/negative. I don't think that's the case after my return visit tonight. Now i need to find a new provider. This location will stay busy because of it's convenient location, but the customer service/problem resolution is sorely lacking. They made me angrier tonight - all of this is unnecessary, unforced errors on their part. I really wanted the individualized attention and guidance I saw someone else receive this evening, but it just seems like it's not meant to be. Now I'm going to have to wait an entire calendar year to try with a different provider or pay out of pocket for an eye exam because our schedules/availabilities don't align. This is an unnecessarily frustrating situation - truly pointless. read more

They got my address wrong, billed the wrong address, and then sent me to collections all within 2 weeks without calling or emailing me at all. Worked with Rachel on fixing this and now, 2 and a half weeks since I've noticed the issue, they still do not have a fix or way to rectify this for me. Either extreme incompetence or they do not care about the job or the customer. read more

The team at Randolph Rd, Charlotte was incredibly kind and caring when I called with questions regarding eye care for my granddaughter going to university near by. Caring for a young adult long distance can be difficult. The care we were given by this team was extraordinary. read more

I had my exam and bought my very expensive glasses here, and, when they became too loose within a few months, I brought them in to be tightened. They told me they "couldn't tighten them" and sent me to a repair shop where I was charged for the "fix." They had the guy's name and number handy next to the register, as if this were common. One of the reasons I went there was the personal touch missing from big box stores, however they failed dismally and did not live up to the promise they made to stand by their work and product. And it cost me money. And while the store aesthetic isn't important to me, it's worth noting that, in my opinion, the carpet, exam rooms, and much of the equipment was worn and not clean looking. There was a strong smell of mildew. And someone had broken into the place a few days prior, and there was police tape and broken windows and doors along the front of the building. Not inviting. I won't go back. read more

I don't often write reviews for non-restaurant establishments, but I had such a great experience at My Eye Dr. on Randolph Road yesterday that I had to jump on here and let others know about it!!! I previously went to another eye doctor in town and was trying to request a new appointment - ended up sitting on hold for 20+ minutes and gave up. A coworker raved about her experience with My Eye Dr., so I decided to look them up online. Within five minutes, I was scheduled for an appointment just a few days in advance and was able to fill out all of my paperwork online. I was even able to shift the appointment time the day before - great mobile experience. They have ample parking behind their building on Randolph, and the staff are super friendly. In less than an hour, I was able to have my exam (both the measuring portion with NO dilation as well as the doctor portion to update my prescription) and purchase my new contact lenses up front (the eye care consultant I worked with was amazing - she priced checked my brand and saved me $100 for the year!). I am so pleased with this office and its convenient location - this is absolutely my new eye doctor going forward! read more

First visit to MyEyeDr, on Randolph Rd, was a success because of Sara T., she made my visit 5 stars. She was conscientious, focused on the details and made sure I was 100% satisfied before leaving. She will be the reason I return, if needed. read more

My visit started out a little shaky! I was 15 minutes early for my 10am appt and the door was locked!! Somebody needs to review that! I saw Dr Idoni and what a great visit! So friendly and knowledgeable! Answered all my questions and then some! A real bright light!! The girl that helped me order my contacts was also very personable and helpful. She was a new employee but was able to answer or get answers for all my questions! Give them both a raise!! read more

The service was excellent from the staff to the Manager! I highly recommend it .Have a large assortment of glasses to chose from

I scheduled an appt through the online system for myself and my husband when we arrived for our appt's we were told my husband's appt was the day before. we received no notifications to let us know or I would have called to change it. the receptionist simply replied "we send several notices". I asked could she please fit us in since we were there and had arranged to take off work to be there at the same time. She said no,70 we have no openings. I found that very hard to believe and her demeanor was curt and unhelpful. she wasn't going to do anything to assist, even though there was no one in the waiting room. my husband said we'll just reschedule, she said nothing, like can I help you with that, nothing. customer service is just a thing of the past i guess. we went somewhere else to get our exams and glasses. they just lost two customers. I guess no one cares. Update - this appears to be the Randolph Rd location. My review was specific to the Fort Mill, 29708 location. I realize it's a chain but possibly the staff is more helpful in other locations. read more

I am a long time patient of Dr. Sheffer. He is extremely knowledgeable and is able to answer all my questions. I will continue to see him as my ophthalmologist. HOWEVER, on yesterday I went in to pick up new glasses that I was told were ready. These were transition lenses put into new frames. I was assisted by the same tall young man that helped me pick the frames out initially. I watched him through the mirror, walk pass me a few times before he came over to help. He never greeted me. He just asked for my name. When he handed the glasses to me, he asked me to try them on. I immediately realized I could not see out of them. The prescription was placed so far at the bottom of the lenses that I'd have to raise the glasses or tilt my head upward and back just to see out of them. I explained this to the young man. He tried his best to be patient but he seemed annoyed and was adamant that I wasn't holding them correctly to see out of them. (As if I'm supposed to adjust any reading material to accommodate the glasses' defect). Then I remembered when I was seen by him, he helped me pick them out but when I was seated he never asked me to put them on and make marks on them to gauge where my eye level is so the prescription would be placed correctly. I reminded him of that. So he reached for a marker, placed the measurements on the lenses asked me to remove them. He said they'd have to redo the lenses and I'd have to come back in 2 weeks or so to pick them up again. A simple, I apologize for my error or even the error would have been appreciated. The fact that he was so condescending in the way he assumed I was doing something wrong since I couldn't see out of them and it couldn't possibly be an error on his part. Then to find out the prescription wasn't filled correctly showed poor customer service in my opinion. If it wasn't for the excellent service I received from Dr Sheffer and the rest of the staff there over the years, I'd never return. This young man needs coaching. There are hundreds of optometrist available to SELL glasses and when a loyal customer patronizes your establishment it should be appreciated. Without customers your business could turn into a thing of the past. I hope he reads this review and works to self improvement. read more

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I have always enjoyed going to the Randolph location until this year. They couldn't get my lenses right, even though they should've been exactly like the ones from the previous year (besides the updated prescription). They decided amongst themselves to put a cheaper version, and it went downhill from there. Back into my old pair..... They did correct with more expensive lenses (as I could literally see the little tiny number markers in the lens), just like my previous pair. Said they weren't going to charge me for the correction, but did. Then I had issues with the frames. Fast forward to 5 months later, and I'm back in my old pair as I took my glasses for the frames to be tweaked near my ears. How they CRACKED my lenses, I'll never understand. I haven't even told them, I am so over all the issues I've had with them. I definitely will NOT be back to that location. Never. Again. As paid over $500 to wear them for less than 2 months TOTAL. read more

5 star Review - What can I say? From the moment you walk in - you are greeted with smiles and the absolute most pleasant staff. Taylor - who was very understanding when I called to make the appointment (I had gone to the Uptown location and it was not good and I had explained it to her). When I walked in - she remembered. And all the staff were amazing - this is a happy place with happy people. Let me explain - I suffer from PTSD and anxiety, so new places can be scary. This was exactly the opposite. It didn't seem new - It feels like you are a kid walking into daycare and that is awesome! The Doc himself? Doctor Bilion? Ah-mazing! He has stories, jokes, and answers to all the questions I had. I asked, jokingly, Why is 20/20 the goal? Why can't you give me 10/10? or 0/0? I don't know if you know this but as the Doc explained - if he did that it would mean that I would have to accept the tights, the cape, and wear an outfit with a letter in the middle. I aksed, "Can I have 2 letters? F & U?" hahahaha. I now can see! I mean, I didn't get the superhero vision, but I can see everything! (oooh....I need to do some cleaning. hahaha) My vision has never been this good after a visit and that is amazing. All the staff was amazing, the Doc, Mary Margaret, Taylor, the one I can't remember the name of (my bad), just exceptional. So while you may not get superhero vision here, you definitely seem to get close. Hahahaha. Now this is MyEyeDr! read more

Cleanliness seems to be optional at the Randolph Rd location. The optometrist's assistant's room was dirty. He had used tissues left out on the patient's side of the table, smelled of cigarette smoke and didn't clean the face "holder", he also had dirty nails. When I went into an additional room for a second exam, I had to ask him to clean the machine. There was make up all over it. The chairs we were also worn out (I can handle this, but the visual didn't help considering the other things). They took me in 25 minutes after the scheduled time and the doctor failed to introduce herself. All of this is "recoverable" but I can't get over how dirty it was. On the positive side, the front desk staff was very nice and the woman who checked me out was also nice and professional. read more

I never leave poor reviews but this is now the second time I've been in a bind and this business basically has an f-you, you're out of luck policy. They do send reminder messages to order refills when you're running out. I'm sure it's common to all of us with how many spam messages are out there now and a lot get ignored between our busy days. I thought I had another box of contacts and I don't, and my glasses are out of date. I ordered a 6 month supply when I ordered them because contacts are expensive. Was never told the ONLY way they'll help you out in a pinch if you accidentally run out is if you bought the year supply. Otherwise the ones they have are strictly for current patients. I get that they need to ensure they have what they need for today's patients, but only being willing to help a current patient out if they spent more money, and say that's one of the incentives? I'm confused - so you don't care at all about your patients, just what they spend? read more

This is the absolute worst place to get vision care. I had to go to three Drs' in one location on S. Tryon, & two of the Drs' had different scripts. So out of three doctors, I had two different scripts?!! Then my daughter goes there a month ago. She was having issues ordering online contacts with her script. She calls S. Tryon location; they don't show a prescription for her! They refer her to different locations that she's never been to, they say the Dr is working at those locations at the time. They have no better advice for my her. I urged her to call back. She calls back today, they said they will give her a call when the Dr. (Dr. Morrison) comes back from lunch. My daughter goes online again to look and see if her script is in the system correctly & what a surprise, the Dr. put her script in the system correctly, but never called her back. She has one of the least prescriptions you can have at -.5. None of the locations could get her script for her and have the nerve to act like they didn't even do an exam. We were getting ready to contact the insurance company. Don't ever go here! Do not put your eyes in these people's care. read more

In February I went to a routine visit and they gave me special codes, claiming it was a medical visit, even though they sent me to Horizon Clinic for the medical exam, and they charged my health insurance company for a lie. What a blatant way to rip off. read more

Update: I went back again after they messed up my frames and ordered the wrong size lenses bc they said they got the right ones this time. Nope. Doesn't fit again and wastes more of my time and gives me back my glasses with a bunch of HAIR STUCK IN BETWEEN THE LENSES AND THE FRAMES WTF!!! Disgusting... Never ever come here. Got a refund and going somewhere else. read more

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I bumped up the star rating from 2 to 3! I went for an eye test which went WONDERFUL with the doctor. Right after the test, I felt so rushed to pick up a frame and PAY PAY PAY because of this one sales associate there who does billing, that I ended up not buying the glasses there. My partner also felt rushed and ended up spending $$$ on a frame which she didn't exactly love. So I called them and cancelled her order through a treacherous process but I'm glad they did that and that's why the bump in star rating from 2 to 3. I'd suggest the staff to look into this matter and make the customers feel more comfortable after the test because that is when they are vulnerable to spend and would prefer a better sales experience. Thank you read more

It saddens me that I have to write anotjer negative review in two years. I have been a patient since this practice was called Eyeoptix, this was way over 25 plus years ago. I decided to give them another chance since I have been coming for so long. BIG mistake! Honestly, I just love Dr. Sheffer, hr really takes care of his patients, too bad the overall office doesn't seem to care. I ordered new glasses December 26, 2022 and was told they would b e back January 5th. Here it is a week later no glasses no phone call like Wendy in the front office told me someone would three days ago. I'm gravely disappointed with the treatment I have received again. I paid $374 for glasses and can't get a concrete answer as to where are my glasses. I'm done and will not continue being a patient. I want to know where are my glasses? read more

I prefer this location over the uptown one. Parking is free and easy and directly behind the building. This location also has a great variety of frames and friendly staff. I was helped by Victoria and she was awesome! She answered all my questions about everything I had and even helped narrow down my selection of eyeglasses and sunglasses to purchase. This will be by second year coming here and will continue going back to this location. read more

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I've been going to my eye doctor for 15 years but recently the service is very bad especially on South boulevard I will not return to my eye doctor ever again and I recommend going someplace else especially if you're going to South boulevard location read more

Such bad service! Spent eight hundred dollars on new lens and asked them to put them in my current frames which were a year old and in perfect shape. When I got them back the nose guard was missing. I found it in the bag removed from the frame. When I asked them to fix the nose guard they said no because I didn't buy the frame from them. I called customer service and they said they would fix it for me but needed to order parts. Heard nothing back for months! Now I still don't have usable glasses and I've used up my vision insurance for the year. Please never do business with this place!!!! You've been warned!!! read more

I originally started coming to this location for my routine vision checks since it's considered in- network with my insurance. I continue coming here because the doctors are SO thorough with the eye exam and because the staff is friendly. Both the receptionist/check in area and the rooms are clean. I see Dr. Sheffer and think that he is wonderful! I found the scheduling process for an appointment very easy and was able to find an appointment that was convenient for me. Keep in mind that I called to schedule this appointment a couple of days ago. I like this practice because they have extended hours a couple of nights during the week and they are open Saturdays. Parking is not an issue. My appointment was at 5pm. I arrived 10 minutes early, they verified my vision coverage, had me complete a couple of forms and called me back right before 5pm. Today was the first time that I've purchased glasses here because in general I usually purchase contacts only. I have to say I felt that there was the right amount of associates to patient ratio in the frame section. All of the associates acknowledged the patients but never seemed pushy to make a sale or rush us to make a decision. Sophia assisted me with my frame/glasses purchase today. She was nice and I felt that she was very genuine with her opinion on the frames that I picked out when I asked her. When I had a question on cost of lenses, she was very knowledgeable in their prices and options. I left here feeling very satisfied about my vision check and the purchase of my new glasses! read more

MyEyeDr - Optometrists Near Me - Charlotte, North Carolina

This is a poorly run location who doesn't honor appointment times. If you make an appointment, show up at least 15 minutes early because you may be stuck waiting in a waiting area without enough chairs for everyone. There is poor communication and a major lack of level setting expectations. 30 minutes after my scheduled appointment time and I am still waiting. read more

Although Dr. Suggs was amazing ie very professional and very knowledgeable. The front desk staff at Myeyedr.on South Tryon, however, misinformed me that my exam would be free through the insurance that I had but when the exam was over, they then said it was not. What is the point of providing insurance information online prior to the appointment and having an in-depth conversation with the front office staff before the exam, if if they were not going to check the insurance prior to the visit and only rely on what they read on the Internet. Extremely unprofessional and I do not feel good about being scammed out of $99 today. read more

Always good to go me...the independence location has a good doc but staff so-so. Anyway Randolph location is closer read more

Start to finish an amazing experience. Everyone there is extremely knowledgeable and personable. The only negative is the selection of frames. Too conservative for my taste. But my technician , Victoria found a pair of sunglasses that could be made with regular lenses. I told her what I was looking for and she nailed it on the first try. Problem solved! Above and beyond my expectations. read more

I went to the independence location for my appointment that I scheduled 2 weeks ago. I received emails and texts confirming and reminding me of my appointment. I remember thinking how on the ball they were. When I showed up they told me it was canceled. I told them obviously there has been a mistake. They told me I could reschedule. I had to take time off work so I mentioned since it wasn't my mistake how would I be compensated. They said a manager would contact me about that in 20 minutes. I didn't get a call. Not surprised. I know things happen. Why couldn't they have squeezed me in, I was just getting and eye exam. Even an apology would have counted for something. I'm very disappointed in the level of service and how they handled the situation. I have businesses in Charlotte that cater to family's and I will be sure to tell as many people as possible about the level of service at this place. read more

I've been a patient of Dr Sheffer for over 20yrs. He's absolutely the best. Even when he told me I needed to wear glasses at all times and I wasn't pleased with his answer, he showed me compassion. He's very professional and his staff is pleasant to work with as well. You will be pleased. read more

worst service I have gotten in 60 years of wearing glasses. I returned the glasses, they applied a refund to my card and 3 days later it disappeared, I think they are hoping I wouldn't notice. low life's, the doctor gave me bi focals and never even had me read small print or look thru bi-focal lenes, buyer BEWARE read more

Fun fact: 6 out of 10 people in the developed world wear eyeglasses and/or contact lenses. I'm one of those 6 people and most of my vision needs have been met by MyEyeDr. Key word: "Most" .... They're my go-to for exams. Both contacts and glasses. I like that there's several locations within Charlotte so it shouldn't be too hard to get the appointment you want if you're flexible on location. The Randolph Road facility is pretty decent (good equipment, clean premises, etc.) and the staff are friendly and accommodating overall. I also go to MyEyeDr for glasses adjustments and repair. They fixed two of frames in a jiffy and had me out the door in less than 15 minutes. What I haven't used them for is purchasing my actual contacts and glasses. I get mine elsewhere or online. The frames are usually a little bit pricier but you can confirm that on your own. Just grab the model number on the glasses you try on and search Google. read more

Just a piss poor ran establishment. Pay a few bucks more and go to a local eye doctor that actually cares about their patients and you're not just another head walking through their carousel. They give you stories on the phone and tell you thinks are in stock or order and set to come at a certain time and guess what? They aren't...you're stuck with money out of pocket and time waster plus frustration that never ends with these clowns read more

Very thorough eye exam and good selection of frames. IN and out in a timely fashion I highly recommend.

199 for appointment AND lenses online but 400 dollars in charges due to $100 "fitting fee" for contact lenses. I've paid a contract lens fitting fee in the past but seriously $100 for what and $400 total?? Absolutely ridiculous. Never again. read more

Joy is AMAZING, she took so much time and was very patient while I browsed! I really do appreciate all of the time and effort she put into helping me! The store has so many different options! read more

MyEyeDr - Amazing variety in store - Optometrists Near Me - Charlotte, North Carolina

If Cluster screwup were a term it would be my choice for this business . Run don't walk run away as fast as you can ! Only wish I knew now before wasting my time and money at this chain which clearly is only as good as its Dr wants to be. Three different visits and 3 sets of glasses later my glasses and eye prescription were never right. Go to a real eye doctor .... Kinda like going to a McDonalds expecting an Outback Steak ... Never will it EVER be right . read more

Great customer service! They have a great selection of glasses as well from Bebe to Tom Ford. You can definitely find something in your price range. See Victoria for lens assistance and Dr. Ahua for optometry. I would definitely recommend this location. read more

I took my new frames, that I had bought in Paris, to get my new prescription progressive lenses inserted. I worked with a young woman who seemed to be having problems on several fronts. She said they could put the lenses in, then, for some strange reason, took them and went to the back and broke off one of the ear pieces! AND she said they could not be repaired and she is so sorry, blah, blah, blah. I have been wearing glasses for about 70 years. and I have never seen anyone try to adjust a pair of glasses before the lenses were even inserted. Beware of this place. They don't really know what they are doing. No one even offered to reimburse me for the frames. I'm hoping another optical ship in Charlotte can repair the frames. read more

So I'm not really one to write reviews, but my experience here was so positive that I felt compelled to do so. Disclaimer: I do not have experience with their doctor(s), only their retail staff. Let me start by saying that the selection of frames here is solid - definitely a more cultivated experience than some of the other optometrists in the area. Joy, the manager of this location, is wonderful. She helped me pick out the perfect frame (I tend to be annoyingly picky about stuff like this) and even went into the back to see if there was anything else that might fit me well. When I received my glasses, we noticed that the right lens was loose in the frame. Joy had my glasses remade immediately. When the second pair were delivered, we found the same thing. Joy had them remade again, and ensured that the head lab tech walk them through every step of the process. The last pair came back perfect. While this part of the experience wasn't great, the fact that Joy and her team bent over backwards to make sure things were right was something I really appreciated as a customer. When I picked up my corrected glasses, I actually put in an order for prescription sunglasses too. tl;dr - Joy and her team provide an extremely high level of customer service, and genuinely care about your experience. read more

I was initially told my glasses would be ready in 2 weeks. That was disappointing, but whatever. I called at the 2 week mark, and I was told that I was mistaken. It was going to be 3 weeks. So, I called at 3 weeks, and I was told that the frames were on back order. It was going to be another week. (It took 3 weeks to find out about this back order problem??) So, I called at 4 weeks, and I was told the frames were sent to the wrong store. It was going to be another week. That's 5 weeks. So, I went in, got my money back, and submitted a formal complaint to my insurance provider. Another customer that was there and heard my complaints told me that he waited 5 weeks for his glasses, too. When they finally arrived, they were women's glasses. MyEyeDr on Randolph Rd in Charlotte, NC is a dumpster fire. Avoid at all costs. read more