I'm a longtime customer of Warby Parker, and one of the main reasons I keep coming back is the convenience, consistency, and great customer service. When you invest in a good pair of frames and lenses, you want to know that support is there when you need it -- and that's exactly what Warby Parker delivers. No matter where I am in the United States, I can walk into any Warby Parker location, bring my glasses in, and get them adjusted quickly and professionally. That level of nationwide consistency is worth the price to me. The process is simple -- if it's busy, they'll take your information, send you a text or email, and you can go about your day until it's your turn. Very efficient. The store itself at Atherton Mill is beautiful -- clean, well-organized, and thoughtfully designed. I always appreciate the natural wood finishes, skylights, and the clever way they merchandise the frames. Everything feels modern and welcoming. My one small disappointment after moving to North Carolina from the Bay Area was the limited availability of low-bridge frames. In California, those options were plentiful, so I came in with the same expectation here and it wasn't quite met. Hopefully that continues to improve over time, because representation in fit options really matters. That said, the customer service has always been excellent. I never have to wait very long, the staff is professional, and the environment is consistently pleasant. Another bonus is the location. Atherton Mill is in a great area with plenty to do while you wait -- there's shopping, coffee, and places to browse. You can easily spend a little time window shopping at nearby spots like Lululemon, West Elm, or Anthropologie, which makes the visit feel less like an errand and more like part of your day. One practical tip: Parking at Atherton Mill can be a bit challenging, especially during busy times since there are several restaurants and retail stores in the area. Just be patient -- you'll find a spot. Overall, I truly value the reliability and customer care Warby Parker provides. Great service, beautiful stores, and dependable support wherever you are. read more

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My friend's eye glasses was bended after the Halloween Dance party that it was dropped and stepped on. My friend was very upset as she could not see without the eye glasses. We were recommended to come to Warby Parker at Atherton Mill, 2000 South Blvd. First, the staff was very professional and welcoming . and Ms. Licensed Optician Lily H came to us and offered assistance sincerely. She is so awesome, she fixed the damages on the eyeglass frame on the spot after 20 minutes. She is very friendly and we asked to offer a fee and she told us that it was at NO COST to us. My friend got her eyeglasses back joyfully as she could see now as the eyeglasses was fixed just like NO accident happened . Thank you so much for the Optician Lily H and she offered a big help which meant so much for others. Kuda to Lily and we would like the Warby Parker recognized her services offered to customers without reservation. Thank you for Warby Parker, and especially for Lily H, the Licensed Optician. We will come back for business, for sure.. Thank you for posting this review. Best Iris H. read more

I ordered a pair of glasses on January 10, 2026. Got email the same day stating they had started on my glasses. Great! Two weeks later I still had not received my glasses so I contacted customer service. Was told they were still working on them because there was a problem in the lab. Received email stating they would be delivered January 29. Just checked status and because of the weather, they will get them to me "as soon as possible". So with another winter storm coming, I will be lucky if I get them in another two weeks. In addition the frames I purchased were the same as the pair I bought in 2024 for $145. This time I paid $175 because they are designer frames made in Italy per the associate in the store. These frames were not made in Italy. Please don't insult my intelligence. My husband and I have bought at least 7 pairs of glasses at Warby. I have learned my lesson and we will not be returning. Buyer beware! read more

Ken was so fun and helpful! Sad to see him leave atherton and go to commonwealth in plaza midwood but will be making the drive to see him there for our next pair of glasses. Thanks Ken! read more

My wife and I had the best experience getting glasses for the third time. My wife purchased two sets, one being sunglasses and I purchased a pair with clip-ons. Peter was so very helpful, professional and pleasant to work with. We will recommend WP and this store in particular for good quality and reasonably priced eye ware. Six stars! read more

I went in to get new glasses 02/09 around lunchtime ish - the young lady with the hijab was very nice. She turned me over to pay with another lady who just walked on the floor since she got tied up wirh a new customer while I was walking around, & that woman is the reason I walked out and left the glasses. (Oh first when I was turned over to pay, she was looking confused & she says, "Wait. What's going on?" As I'd she was irritated the woman with the hijab was asking her to help me.) so odd. 1.) I said I just wanted to pay but I want one from t he back. She said "No we have to get your lenses and anti glare, etc etc blah blah." I said "No I just want the glasses but I don't want what was out." She repeated herself. I said "Slow down. I only want the glasses." She walks off attitude 2.) I look at the glasses and see scratches, & smudges. When I brought it up and she "Well you're getting them replaced anyway." Why am I explaining myself to her on what I want??? I mentioned "That's not the point, I don't want them handled by others. For example this one you just brought me is Flimsy." I just said "I don't want them." Customer service has gone down everywhere!!! Covid has these business spoiled, and they hire people who have attitudes and no accountability. read more

Since about 2013 or so, I've been a loyal customer to Warby Parker for my eyeglasses. They provide classic and trendy styles at affordable prices all the while giving back. I frequent this store to try on the styles I like online, even though you can order online five styles to try on at home for free. The store is in the Atherton Market and, yes, parking is a pain so the best advice to is to go during off-hours. My last visit was on a Friday, right around 5 pm and I didn't have any problem getting a spot. The store is brightly lit and impeccably organized by fit and type of metal/style. The employees are decked out in blue smocks. Every time I've visited, they have all been helpful. When you walk in, the eyeglasses are to your right and the sunglasses are to your left. I just recently ordered my latest pair of glasses in the store. They have to measure the distance between your eyes, so they will bring out a contraption to hold to your face. Also, be sure to have your prescription with you. The glasses will be shipped to your house within 7-10 business days. It is an easy, breezy process. I've referred two coworkers to Warby and I hope more people are able to try them out now with their brick & mortar store. read more

Ummmmm I knew that their prices were very affordable but I literally didn't think it was true! Omg it's true! I couldn't believe how I walked out of there with a pair of glasses for under $200 and that includes the lenses! So easy to order. I went with my prescription which made it such a breeze. Located in Atherton Mills. Once construction is over, parking will be a lot better!! read more

My husband is a Huge Fan of this Place! Fortunately I don't wear glasses. Great stylish glasses for a reasonable price! Not to mention FANTASTIC customer Service! read more

Warby Parker ... I love you! From having a couple of their prescription eyeglasses frames & sunglasses always purchased online, it's so nice to be able to go into a brick & mortar store to try on & buy. Now mind you, you still get them sent to you, but it's nice to be able to try on in the store. James Kane helped me with my latest sunglasses purchase & he was fantastic! Making the purchase was quick & easy. In about a week or so, my sunglasses were mailed to me. Store is gorgeous & so cute. Everything is organized & plenty of educated staff. Parking can be a pain, but try to get there when they first open. read more

I frequently visit the Warby Parker website, but decided to go into the store to actually try on a pair. The store is very clean and sleek and all glasses are in place. It was a rainy day and there were a few people in the store being helped by the associates, so I didn't expect anyone to come rushing to assist me so I just begin browsing. However, the one associate that looked up from their tablet when I walked in didn't speak and once she was done assisting her one customer, she walked over and stood right behind me (I was in the mirror trying on glasses), looked at me and still didn't utter a word. I looked around for a little bit and realized that every other person that walked into the store was greeted by the associates and informed that they would be with them shortly. An associate then walked and asked if the lady to my right needed any help, then asked the gentlemen to my left if he needed any help and walked away. Lol Here I am thinking I had my orange juice that morning and apparently it was spiked with an invisibility potion. No thanks, I don't spend money in a store where the associates speak at their own discretion... that's customer service 101. read more

Came here with a friend looking for prescription sunglasses. Prices ranged from $95-150. Prices include everything. Extra $30 for the glasses that change with the light. A variety of options were available. I found some sunglasses that were cool. Staff was knowledgeable, friendly, and patient. I've never needed glasses and still had fun trying on frames. If my eyes ever turn on me, I'll be back here. Actually, may come back for sunglasses regardless. read more

Warby Parker Atherton Mill - What's cooler than being cool? - Optometrists Near Me - Charlotte, North Carolina

Really cool hipster glasses shop. Hipster. They have a free try on at home option but for limited glasses. You choose 5 and they're shipped to your house. You can try them on at your own free will. You send them back after a couple of days, free of charge to ship. That's right, FREE try on at home! They when you're ready and you d found the pair, you buy it online, add the attachment of your glasses prescription and purchase! If you have insurance you can process a claim, but you know how that goes. They do accept most insurances. But the prices are fairly reasonable without. read more

Warby Parker Atherton Mill - They also do contacts. - Optometrists Near Me - Charlotte, North Carolina

Friendly staff and lots of pairs of glasses to try on. The store is busy on the weekends, so I had to wait several minutes before getting helped initially, but it was all good. They have a mix of glasses, sunglasses and even kids options. I ordered a pair of glasses and they arrived pretty quickly to my doorstep. Today I came to get adjustments made and was greeted by 3 associates. Damon was very friendly and got me squared away in a matter of minutes. read more

Yikes, these guys are expensive! Please don't get fooled by the ads. This was my second trip to Warby Parker in 2 years and believe me, you will never walk out of there with a $95 pair of glasses. On January 22, one pair of prescription glasses and a pair of sunglasses cost me almost $1000. My neighbor bought a pair of cool glasses (his prescription is very similar to mine with progressive lenses) from a local store for $175. Next time, I'm shopping around or buying online from a place like Zeni. read more

Shopping for glasses a Warby Parker reminded me of going to the Apple Store and I mean that in the most positive terms possible. They greet you warmly are all connected with their tablets, give you all the help you need along with all the space you need to explore and try frames on while your there without bugging you until you're ready for more help. It's a pretty easy deal all the way around and you can try on the frames on the wall to your hearts content, all the while knowing exactly what those frames will cost. Once you choose your frames they go over the options for lenses and give you the various prices until you land where you want and then they ring you up on the tablet. You have a choice to pick up the frames back at the store when they come in or they will mail them to your home and you can come back to have them fit if you need to do so. I did the mail to home and I did need to go back for more proper fitting so I could have gone either way with the same result, another trip to the store. My only advice about this particular location, don't go on a Saturday and it's not about the folks at WP being able to help you as they were very busy but able to take care of me in a reasonable amount of time. It's about Atherton Mills on a Saturday and the lack of parking with all the goings on there including the Farmer's Market. Parking at AM is most always a challenge but it was ridiculous on a Saturday. I wound up needing to park near Sycamore Brewing and walk a few blocks. read more

Very disappointed to find out that WP cannot replace my broken frame! The answer I got is that I have to order a new frame AND glasses at a cost of $425.00 I live in Charlotte NC and both WB retail brick stores are closed. I offered to ship my broken glasses to Raleigh to replace the frame and I was told that was not an option.... Honestly I will never buy WB again! read more

Glasses arrived and I couldn't see out of them. After researching with customer service, they determined my prescription was entered completely incorrectly at the store under the Cylinder numbers instead of Sphere. While she was working on preparing a new order, she started asking all these questions like "did they suggest a progressive lens, a high-index lens? Maybe they were trying to convert it, did anyone reach out to you?" All of these things I have zero clue about. It got way too complicated quickly. I kindly said I will just buy from the eye doctor, I have never had any issues there and am getting my refund. Would avoid for high prescriptions. read more

I can't recommend this location enough! Deb and Susan are outstanding and went above and beyond to make sure I was 100 percent satisfied. 5 STARS all the way!! read more

I ordered my glasses on November 2nd. It is the 28th and I'm still waiting for them to come in! Horrible, absolutely horrible customer service!!! read more

Poor product for the fees charged. Voiced my concerns about issue and was ignored. Will not use again.

Don't let the slick store and marketing fool you these are the worst sunglasses I've ever owned. The lenses scratch so easily and the frames have had to be tightened up multiple times. Yes they are cheaper than other prescription sunglasses but I'd rather spend a little more and have sunglasses I don't curse every time I put them on. read more

Came here needing to replace a pair of Warby Parker glasses where the frames were no longer in production. Was helped quickly and given several alternatives and found a pair I was even happier with than the pair I lost! read more

What a waste of time. Ordered glasses which I didn't love because they are cheap plastic but thought I'd at least try them. Needed them before traveling so I was told that with expedited --more money on my charge--I'd have them almost a week before I needed them. I finally called the main Warby Psrker number when they hadn't arrived as scheduled and learned that they were it even ready to finish making the glasses or shipping them. At least I could cancel the order and not be charged because they hadn't started to make the glasses. So think twice or six times if you want high quality or if you can't wait weeks and weeks for your new glasses. How did they get such great reviews? I'm mystified based on my experience with a company that didn't even inform me that they were not going to be even close to the promised delivery date. read more

Everything about Warby Parker buying experience and my glasses were great except the lenses scratch very easily. I've only had the pair for about 3 months and they are more scratched up than any pair I've had for the last 20 years. Customer service at this store was great and I really like the well-fitted comfortable frames, but if the lenses are going to get scratched up, that just means I'll have to buy new glasses in a matter of months. read more

Large selection of eyeglasses and sunglasses. Staff is friendly and helpful. Prices are great. Frame selection is modern and trendy. Recently purchased a pair of sunglasses here for my husband and he loved them. We didn't get prescription lenses put in here so can't speak for the quality of those. read more

I just wanted to let you know about an exceptional customer service experience that I had this afternoon in your Charlotte Warby store at the Atherton Mill. I had an issue with one of my Durand stems that had a crack in it near the hinge. My glasses kept slipping and looked crooked. Your optician apprentice Lily assessed the situation and remedied my problem immediately without hesitation. She was truly awesome - professional, very personable, and striving to please me, your customer. She fitted me and adjusted my glasses so everything was perfect. I just wanted you to know that she is a real gem! We all know how tough it is getting great people these days, and you have a real winner in Lily. read more

I read about this company online and I am glad there is a location near by. What can I say? I was blown away by the awesome, friendly and knowledgeable customer service. They answered all my questions, explained by options and made sure I understood the process. I ordered a pair of prescripition sunglasses and a pair of regular glasses. They both arrived in one week! This is now my "go to" place for eyeglasses! PS: Please open a shop in Columbia, SC. We need a Warby Parker store! read more

I'm trying to use up my vision benefits so I was on the hunt for some stylish, affordable frames. Usually I order from Sam's for ~$200-225 for the lenses and frames, but this time I decided to check out Warby Parker. It's located in Atherton Mills, and there's plenty of parking in the lot. Honestly I was skeptical about the $95 out the door price, because this is the high rent district and nothing is affordable/cheap over here anymore lol. I am totally eating my words- WP has a new loyal customer! They have SO many cute frames, and depending on your prescription, they're legit $95 out the door. Mine were!! The sales associates are all pleasant and knowledgeable about frames, and today they made great recommendations. I never felt pressured or like I was taking too much time to decide, and when my Optometrist's Office needed extra paperwork to send the prescription to WP, their associates handled it all. Can't wait to get my new frames!!! read more

Warby Parker Atherton Mill - Optometrists Near Me - Charlotte, North Carolina

Sooooo awesome to have a place that actually caters to the customers!!! Great staff and you can't beat the prices without insurance you are paying less than $250 for great frames, prescription lenses with all the coatings and I even got transitionals (sunglasses to regular glasses) plus they mail them to you no going back and forth to the office read more

The store itself is very clean, has parking, and is well lit with many options. I own a pair of Warby Parker glasses, so when I needed a pair of prescription sunglasses I came here as well since I could try on all the pairs I wanted to that day without waiting for a home try-on kit. Their glasses are fairly good quality and pretty trendy, so the product and company itself is great. It's the bad impression of this store that is the cause of this review. I went in on a weekday on my own because I saw on Yelp that the employees give honest feedback and were very helpful, and I didn't want to be there all day. When I came in there were a few people being helped, so I went over to the display and began looking at sunglasses and trying a few on. A salesgirl was helping a woman right in front of the sunglasses so she saw me but didn't say anything, which is totally fine since she was with someone else, but just noting that it wasn't as if no one saw me there. After a few minutes the sales people were pretty free, two were at the register while one was helping someone else, and they looked as if they were finishing some stuff up so I figured someone would check on me in just a few minutes since I was really the only other person in there, but also knew I could always just ask for help if they were taking a while finishing their computer stuff. I tried on a few more pairs and a couple of girls came in looking at sunglasses too. Within less than a minute a salesperson was over there greeting them and helping them. No one ever looked at me, greeted me, or interacted with me in the way they were helping these other customers. I looked around to see if maybe I had missed something but the other salespeople just continued to ignore my existence. Maybe I didn't look like I was serious about buying sunglasses, but I just went home and ordered the glasses online. When I order from Warby Parker again I'm just going to go in to try on glasses. I'd rather not be ignored at a store that I am planning on spending money at, you know? read more

Bought single vision sunglasses and progressive glasses. The progressive glasses didn't work very well due to some blurry areas. I had my vision test reviewed, but the numbers were correct. Returned to Warby Parker and they made some easy adjustments. Progressives seem to frequently need adjusting. I am now finding both pairs of glasses comfortable and useful, but I doubt I'd get the progressives again. They are more expensive and I think clear single vision and then some readers might work better & be more affordable. I'm actually thinking that I will try this combination and see if it's better than the progressives. Not faulting Warby Parker though, as these glasses are much better than nothing. read more

Came in on a weekday and though they had plenty of people working, no one bothered to greet us. They glanced up from whatever they were doing and said nothing. No one smiled and they all looked like they dreaded their job. I went ahead and tried on some glasses and wait to be assisted or at the least, acknowledged. Nope. Don't bother expecting any type of customer service here. I came with the intention of leaving with a pair of glasses and left empty handed because we were just ignored. It was such a disappointment since a friend referred this place to me after she got a pair here. I made plenty of eye contact with the employees and got glances but no words were exchanged. Overall the attitude and service here is extremely lacking and that just made the entire experience draining. What a let down. read more

I had no idea that Warby Parker had a store in Charlotte but I happened to be in town just a week or so after ordering a pair of Warby Parker glasses. We stopped in the store and I was able to have my glasses adjusted so they're no longer sliding off of my face, which is pretty important. When we walked in the place was pretty busy but an employee asked if we needed any help. I explained that I thought my glasses needed some adjusting. He took a look and within 10 minutes, they were all adjusted. This is a great alternative to their try on at home program if you're in the area. read more

This store is great! I went here after getting my eyes checked at Target, and found the glasses to be more stylish and less expensive! The help was just what I needed: no hovering associates, but they are there when you need them. The girl that helped me actually gave her opinion (which I needed) and I was in and out of there in 20 minutes! Quick, painless, and fun! read more

Warby Parker makes purchasing glasses so easy! I had been putting off buying new glasses for a long time, and I wish I had come here sooner. They have great customer service, selection, and prices. I didn't have my prescription with me when I went in and picked out my glasses, and I was able to easily upload it to my order when I got it. My glasses were ready in a week, and I had them shipped to the store where they adjusted them for me. I am really happy with my glasses and can't recommend them enough! read more

I visited this location and the customer service was top rate! The gentleman that assisted me, I don't remember his name but I do know that he's New York and the frames he picked first were WINNERS! I was absolutely thrilled with the price it was much lower than I anticipated since my lenses tend to be on the Ficker side. The process was quick and that's around for prescription glasses or 7 to 10 days. I would highly recommend checking out this place especially if you have prescription grade classes and looking to save money. The store has a great selection of different types of frames as well as sunglasses. read more

WP has finally come to Charlotte. Soooo happy about this! Walked in on opening day and it was a full house as expected. The store is nicely stocked and organized. Was able to try on a few of my favorites and then some. Employees were friendly and helpful. Very nice! read more

what a wonderful place...Every single employee there could not have been any more helpful. They have quite a team there and top notch service. I would have paid $800 for my glasses had I not decided to give them a try. My progressives are perfect and arrived at my home within 3 working days...wow I'm really impressed and you will be to. They took my insurance as well which was fantastic. Will always come to them from here on out. I saved so much money and got a great pair of glasses! read more

Absolutely the BEST eyeglass buying experience I have ever had! Customer service is top notch! Associates are very knowledgeable and accommodating. I drove nearly an hour to get here, but it is well worth the drive. My glasses arrived in the mail in a very timely fashion and exactly as ordered. I've already gotten compliments on them! I highly recommend this place! read more