Attentive and kind optometrist. Friendly staff that must be knowledgeable on insurance or the location has a relationship with Acuvue? because I had been going to the same place the last 8ish years with the same insurance paying $300+ more for my yearly exam, retinal imaging, and a year supply of contacts...seriously. read more

I work uptown and was going to a different optometrist, but decided to switch several years ago because the front office staff was rude and the doctor I liked moved out of town. A coworker recommended Spectrum, and I haven't looked back. The entire staff is very friendly and helpful. I know that the long term care of my eyes is in good hands. The staff help me make the most of my benefits, and appointments are enjoyable. I love that I can set up appointments and communicate via text. read more

The staff was friendly and attentive, making my visit pleasant. The eye exam was thorough, and I appreciated the clear explanations. However, the wait time was a bit longer than expected. Overall, a solid experience! read more

Great service at Spectrum - great staff, and Dr. Osborne is a wonderful healthcare provider.

First impression was excellent. Now that I have what I consider somewhat of an emergency, I'm not hearing back. I called and had trouble getting to the right person. ( called twice) Finally I was referred to triage and she recommended I be seen. Said she would call me back to see when they could fit me in. Long story short, still haven't heard back and it has been hours. Meanwhile...I could have gone somewhere else! That's very rude not to call someone back when you said you would and especially knowing how anxious the patient is because she can't see out of one eye! She could have at least let me know one way or the other. So however impressed I was by the doctor, the support staff needs to be a little more considerate. read more

Am pretty nervous about not writing a five star review as they have nothing but five star reviews. I had a pretty good experience with them, both in selecting them as my provider even though they were less convenient and in my actual appointment. It's hard to call this as good as it gets for two reasons. One reason, as someone else mentioned, is that the contact fitting exam fee is ridiculous--and even though theirs is much more reasonable, what you get is one more glance at your eyes with a bright light. The other is the glasses. There are a lot of stylish frame options available. None of them fit me or my partner. Neither ethnic chick nor white dude. We actually set aside money this year to get new frames, so now we have to figure that out somehow outside of this office. Will be an adventure in awkward shopping. That's the extent of my complaining. On to the good stuff. I had a bad experience with another optometrist office located smack dab in the center of town. Like, walked-out-of-the-office bad. But I still really needed contacts. So I called around to the other optometrist offices Uptown. Well, the top 3 offices on Yelp, anyway. I received a call back the next day (and nothing from the other two offices at any point, by-the-by...) and after a tiny bit of phone tag got to speak with a fabulous staff member who was clear and invested in our conversation and helpful and just a pleasure to speak with. I made essentially side-by-side appointments for myself and partner for less than a week later at 7:45a so that we would both be done and at work before the whistle blows. When we arrived, the security gate was down and there was a sign outside the store. I almost thought it was going to say, Under Renovation, Go Away! Nope. It said we open promptly at 7:45a. Once I was close enough to read the sign, I could also see that there were two staff members working diligently on computers in the dark. Prepping for the day, presumably. I window shopped at the neighbors in Overstreet Mall and, surprise: the security gate went up at 7:41a. We filled out a super brief form, sat down, and pretty much immediately stood up to be led to our respective rooms. My person (assistant???) was calm and efficient. My partner's person was apparently perky and morning-happy. Glad the pairing went the way it did as I would not have handled perky well at 7:45a. The process was good--answer questions and gather history, get checked out on the latest and greatest machinery, double check my color perception and peripheral sensitivity and range of movement, then the doctor came in. She did the specific lens and letter checks to confirm that my vision hadn't changed one bit, double checked my contacts that matched the prescription and that I've been wearing for years do indeed fit, and left. The presumably perky person came in to help me close out, apologized that given my prescription, they didn't have anything in stock to tide me over until my new contacts arrived (not even remotely surprising but also amusing as this is supposed to be a core component of what is covered under the contact fitting fee), ordered contacts that I would have to physically come in to pick up in five days (or they could send it to me but it would take a few extra days for them to process and ship from the office...), etc. Back out in the main office/store area, we looked at glasses (the cases are weird so you can't look at them without help but the "help" you get isn't very engaged or informative as to retail layout), and moved on. It was pretty painless, aside from the early hour which I specifically chose to not have to miss work. My new contacts did arrive before I ran out. There wasn't anything done to check that my new lenses fit (which is also something supposedly covered under the contact fitting fee which is higher for new patients for this reason) and I walked in and walked out in just about the time it took to get the boxes from the back. The person at the front tried to help me opt out of getting a gazillion text messages (I texted STOP and stop and OptOut and STOPtoOptOut and everything else I could think of to make them stop but the kept coming!), but I suspect they didn't do it properly. We'll probably find out definitively in about a year. Am going to stick with them, as really there were just a few small things I didn't like, but I just can't call this 5 stars. read more

Spectrum Eye Care - Was afraid sign would say closed for renovations but it was there to assure me they would open on time even though they looked dark inside - Optometrists Near Me - Charlotte, North Carolina

AWFUL!!!!!! I moved to Charlotte less than a year ago. Found Spectrum Eye Care via Google. It was well rated so I booked an appointment. I had Lasik many years ago and have had excellent eye care before moving, so I'm very used to the ins and outs of eye care. Dr. Lockhart gave the least thorough eye exam I've ever had, and my eye is every bit as red and irritated as before the visit. He spent very little time actually looking at my eye, and wasn't sure what the issue was before I left and actually admitted that he wasn't sure what was wrong with my eye. Since my eye feels and looks worse than before my office visit, he may have actually done further damage to my eye. I sent Spectrum an email describing my current condition and asking for a refund. They haven't responded. The eye drops prescription was not covered by my insurance, but the coupon the office gave me lowered the cost to $80, which is still very expensive for a tiny bottle. I would NOT recommend this business and would NEVER visit again. read more

I had an eye exam here and purchased glasses over a year ago. I just went to another Optometrist to have an exam and buy another pair of glasses. I was shocked that my glasses that I just bought were 60% cheaper than those at Spectrum. I only buy the Oakley brand and just thought that they were expensive. That is quite a mark up and I`m very disappointed that I was charged such a high amount for the same glasses. I would recommend that you shop around. I will not be back to Spectrum. read more

Everyone at SEC was incredibly friendly. You are greeted as soon as you enter and made to feel like a priority throughout the visit. The staff was attentive and very understanding of my needs. Dr. Lockhart is fantastic. They are located in the over street mall on the third floor of the BB&T building in Uptown. From the ground level, take the set of elevators that service the third floor. Head to the right out of the elevator lobby and they are just a few steps down on the righthand side. Parking is also validated. They accept most vision insurance plans. I opted to purchase frames that I preselected elsewhere and bring them back to have my lens prescription filled. A very smooth process. Scheduling my appointment was easy. As a new customer, I called on a Wednesday and had an appointment for that Friday morning. I highly recommend SEC to anyone, especially those living or working in the Uptown area. It's easy to get in and out of and they have options aside from dilation in the event you need to return to work. read more

It is when things go wrong that you get to see if a company understands what is good customer service. I had been waiting for 6 weeks for my lenses to get back from SEC's lab and was getting irate as I need them urgently. SEC gave me the opportunity to select any pair of frames they stocked and a lens of my choice for NO CHARGE WHATSOEVER. They clearly understand what customer service is about and turned a bad situation into an total win for the customer. Great job, I will be back. read more

Much like the others that have reivewed this location and business I agree regarding their superb customer care and overall handling of my appointment. There was no wait regarding my eye exam. I was brought back within 5 minutes and once into the room it might have been 1-2 minutes before the optometrist showed up to begin my glasses and contact fitting exam. Once out of the room and back into the actual showroom I was greeted by the nice young lady out front (I think her name was Jackie). She was more than helpful by way of using her knowledge of my healthcare eye plan to give me my best option regarding the purchases I wanted to make that day. Literally one of the best eye exams and overall sales experience I've ever had. read more

I had a great experience here and would highly recommend them if your looking for an eye doctor. Dr.Shin was professional and easy to be around. They validate parking too so you can easily use the BB&T building parking deck. Full eye exams, contact fitting and glasses, they have it all! read more

Spectrum is consistently about their business! Eye/contact exam plus dilation....in and out in 30 minutes....unheard of. The frames are nice but the markup is just insane. Quick quality service rules st Spectrum, thank you Dr. Price! read more

Definitely recommend Spectrum to anyone looking for an optometrist in Charlotte! Welcoming environment with staff and doctors that really care about their patients! I had a great experience with Dr Hackley who updated my prescription and was very informative about the health of my eyes. read more

I was looking for an eye doctor for my daughter and was recommended this place. It was in our network so we decided to give it a try. I called on a Tuesday and she had an appointment for that Thursday. I had to fill out some paperwork online ahead of the appointment which helped speed up our time there. When we entered everyone was super friendly and helpful. We got checked in right away then probably only sat down for probably 5 minutes before we were sent back to a room. My daughter chose to get her eyes scanned instead of dilated. She said it was a little tricky but I could hear the technician being very patient with her. The doctor came in and was very pleasant and friendly. I liked that he talked to my daughter and not just me. It was quick but didn't feel rushed. When we told him we wanted to see about contacts he never tried to sell us anything or add glasses as well. My daughter told him she doesn't wear her glasses bc they hurt her nose and he said bring them in when we come back and he will adjust them. I'm so glad we decided to follow the recommendations and come here. We will definitely stay a patient here. read more

First the positive...The doc and all of the staff I encountered at the Uptown location are very nice and try very hard to provide a good experience and service. Now for the negative...I have been trying to get prescription sunglasses from them for about a month and a half. These sunglasses included progressive lenses. The first time I got them back, the progressive was off badly. I couldn't read out of the left eye. They sent off for new lenses to put in them. After a couple of weeks, they were in. The lenses weren't sized appropriately and they couldn't get them in all the way without bending the frame. It wasn't until I wore them out and the first person that saw me said it looks like the lens is falling out, that I knew something was wrong. I took them back and they tried working on them to get the lenses in correctly. At this point, I was worried about the frames because they seemed to be bent around the screw. They took the lenses out and it looked OK and didn't seem to be damaged. They then said they would send these back to the lab and put a rush on it because I have had so many problems. Two weeks later, I still do not have glasses. They called me today to tell me that the glasses came in last week, but still weren't right and they had to send them back to the lab. They said they should be in some time this week. At this point, even if they are perfect, the damage has been done. This is the most I have ever paid for glasses and this is the worst experience I have ever had with a pair of glasses. Actually, there isn't even a close second. The only reason I give 2 stars is because they are friendly and appear to be trying. However, that is the last pair of glasses I get there. read more

Takes too long to receive a pair of glasses. Appointment was April 24 and is now May 20 and still don't have my glasses. The location is good for those of us who work in Uptown Charlotte, however service is slow to receive the product from the lab. It's an unacceptable timeframe. read more

So, I read numerous reviews on different eye care centers in the Charlotte area before finally deciding on one. I saw that Spectrum Eye Care center in uptown Charlotte had the highest rating. I decided to try them out and the reason they're so highly recommended was made clear! Their staff was very friendly, professional, fun, cheerful, and eager to help me. Dr. Osborne was fun, friendly, helpful, thorough, professional, and very very smart with regard to her chosen profession! This will be my eye care service provider for as long as I choose to stay in Charlotte! So far, they've won my business! Keep it up and Thank You so much for being awesome, Spectrum Eye Care team! =) read more

I highly recommend this place. The staff was super nice and the doctor took care of me. I'm not from around the area but they took me in to help me with my eye problem and fixed it right away. I greatly appreciate all that they did for me and again I highly recommend them. Thank you again Spectrum Eye Care for all your help. read more

I love Dr. W (his name is long and confusing to spell... let alone say) and this location (downtown in the BBandT building next to the Caribou- bonus!). He is very patient and thorough and just a really nice guy. His staff was super helpful in helping me pick out glasses and training me on how to put in and remove contacts (which was awful but not their fault). They also filed everything with my insurance company, which is great. I also love that they call and email to remind of upcoming appointments. I really appreciate this service. They also have a location on Colony Rd., near the Lodge. I am a person who hates going to any type of doctor. They really make this a nice experience. read more

I hadn't been to the eye doctor in quite some time, so after researching various places in the area and price comparing, I chose Spectrum Eye Care. I'm so happy that I did! Their uptown location is conveniently located in the BB&T building and appointment times start as early as 745a. An eye exam (without insurance) is $135 and they accept HSA and FSA. Oh, and you can pay in the exam room to expedite the checkout process. Dr. Meredith Hackley, the optometrist who performed my eye exam was wonderful. Very friendly and professional. read more

Staff are friendly knowledgeable and cannot help you enough. There's a great selection and a warm atmosphere. Good place good people, have to recommend read more

I was late (40 min) to my appointment because I thought it was at a later time. Initially they were going to make me reschedule which I totally understand, but was still a little upset because I have a lot going on right now. Dr.Lockhart walked out and asked me if no other time this week worked for me and I told him no. He then tells me that he will still see me. It was the end of the day and I was his last appointment. He stayed later just so I could be seen and his staff was extremely friendly. I never felt rushed even though I knew they were closing. I ended up finding a great pair of glasses thanks to two of the ladies at the front who helped me decide which one looked better. I was able to go home with contacts and after going so long without them it was much appreciated. They were quick, efficient, followed all safety precautions, and I left happy! read more

It is a pleasure for me to write this recommendation for Dr. Megan Osborne and Spectrum Eye Care. I have relied on Dr. Osborne for the last 8 years for my eye care and could not be more impressed. About 3 years ago I was diagnosed with Uveitis which is a very stubborn disease but with terrific care administered by Dr. Osborne, I have been symptom free for over a year. When I visit I am treated like more than a patient, I am treated like her only patient. She is a terrific doctor and one that has earned my ultimate trust and respect. read more

The best eye doctor and staff. Dr. Lockhart had a Huge challenge with my eye. (I can only see the big E and it's blurry.) Well he took the time to find a special lens and now I have the best vision from that eye I've ever had in my life! Previous eye doctors would just continue to prescribe the same lens I had been wearing. Dr. Lockhart is a miracle worker. I would recommend him to everyone, especially if you have a difficult case. read more

I got an eye exam here because it is close to where I work downtown and they have appointments starting at 7:30 am so I could get in before work. All the staff were friendly, efficient, and professional. I showed up and 7:30am and they were ready for me, no waiting. I saw Dr. Price and she did an very good job. I wear contacts and have had to wear reading glasses in addition. I discussed this with her and she gave me a couple of options. She seemed to be very knowledgeable and professional. The only negative with them and all optometrists is they charge and additional fee ($68) for a contact fitting exam. I have been wearing contacts for 30 years and find this a rip off junk fee. But, every place I've been does it. I was out the door by 8 am. If you need a good optometrist then check them out. read more

After doing some research online regard good/high rated doctors, I chose Spectrum Eye Care. The staff was kind and pleasant. Dr. Osborne really took the time to explain and as questions regarding my concerns and results. I am new to Charlotte so finding the right doctor is always challenging. I will definitely refer her to everyone I know looking for a eye doctor. Great experience. read more

A month ago I had a some major eye issues. After freaking out a little, I saw that Spectrum Eye Care was just down the street. The staff is amazingly sweet and caring, while being very professional. Due to my eye injury I had to visit several times a week for 2-3 weeks and even though it appeared that they moved some staff around from other Spectrum locations, they all were so professional. Dr. Hackley is a godsend. Not only did she put my fears to rest, but got me on the right medications to help solve my issues. She really spent a lot of time with me to make sure I completely understood what was going on and what to expect. I can't speak highly enough about Spectrum Eye Care. (P.S. they also have a great selection of frames and sunglasses!) read more

I was so impressed with the professionalism and friendliness of the staff. Everyone was very warm and welcoming. I booked an appointment on a work day expecting to use my full hour lunch break and the appointment took no more than 30 minutes from start to finish. I've visited other Uptown eye doctors and am even less impressed with their service now that I've met with Dr. Osborne and her team. I would recommend Spectrum to anyone! read more

I had a great experience here. All the staff was friendly and Dr. Price was fantastic! When it came time to get new glasses and contacts, Jill was wonderful to work with, too! She helped me stay in budget and searched for every discount I could get with my insurance and current offers through manufacter rebates. I've been in Charlotte 14 years and this is the best place I've found for my eye care, and trust me, I've made the rounds! read more

This place is amazing and professional, both doctor and staff. Everyone here is so helpful. I will definitely recommend them to anyone looking for eye doctor! Thank you so much Spectrum eye care team!! read more

I recently went for a general optometry appointment and found Dr. Price very nice and knowledgable. The staff there are very friendly and helpful as well! read more

This was my first visit to Spectrum Eye Care and I couldn't be happier with my experience. I waited no more than 5 minutes to be seen, and Gabby who took me back was super nice and personable (as was everyone in the office!). I saw Dr. Price Osborne and she was phenomenal. Super friendly, thorough, and gave overall- just a great eye exam. My contact lenses prescription changed (a bit drastically) and Dr. Price Osborne made sure I had a pair of contacts to leave in that were the proper prescription, although not my normal brand, and even ordered me another pair in my normal brand for me to pick up in a week. Definitely recommend Spectrum Eye Care to anyone looking for an eye doctor in Charlotte! read more

A great visit and Very educational for me, after 30 years of wearing glasses, this doctor helped me to really understand the options available to me with today's technology read more

I visited 3 times getting my glasses adjusted. Each time they helped me right away. Of course the glasses felt great when I left & then a few hours later I realized were rubbing on my ears & nose... back again & again immediate help & fixed me right up. Definitely a place I recommend! read more

Best place for an eye exam if you work Uptown. Fast and convenient appointment times. No waiting for your exam. The staff is extremely courteous and helpful. Dr. Osborne was really helpful in suggesting the right care for me. I ordered glasses and they had a nice selection. Overall very impressed and satisfied. Highly recommend Spectrum. read more

After moving to CLT from NYC three years ago, I was used to a very rude, trying experiencing in having my eyes checked and new eyeglass lenses ordered. Spectrum Eye Care is so pleasant and easy that it makes me wonder what was so difficult in NY. The staff is great, Dr. Osborne is top notch and the convenience factor is A+. read more

I have been going to Spectrum Eye Care for a few years now and I have always had a good experience. I love that they are able to fit me in for appointments on short notice and the staff is always very pleasant and helpful. read more

Every time I visit, I remember why I choose Spectrum Eye Care as my Vision choice. Your service is always exceptional and welcoming. I would recommend to all looking for an Eye Care Professionals. read more

Thanks to Yelp, I have found my new eye doctor. I only had to wait a couple minutes and was done in under an hour. Doctor Osborne was great; she provided valuable insight throughout the exam. Convenient location for anyone living or working in uptown. Prices were on par with my previous provider and they gave me a rebate form for my contacts. read more