I have been seeing Dr. Mumford for almost 5 years and I would not go anywhere. The office staff is very helpful!

I went in looking for an eye dr closer to me. They were fine. The quality of their lenses is not good. I payed about 1k after insurance for my glasses. The lenses were off when I got the glasses, which they did order new ones for me. Second try is just as bad. The lenses are very plasticity and I can't see anything. I will not go back to this eye dr. read more

Thorough and super efficient. I got a text asking them to let them know when I arrive. They responded right away to come in (on time) and I immediately went into a room to start the exam from a technician and then with Dr. Barrett. There was virtually no waiting at all and they performed far more tests than I have ever had during an annual eye exam. Check out process was fast and easy as well. Entire staff including Dr. Barrett were really friendly and personable. Looks like I found the right spot! read more

Innovative Eye Care - Exterior View - Optometrists Near Me - Charlotte, North Carolina

I first discovered Innovative Eye Care in 2014, I had just moved to Charlotte and was establishing all new relationships for my healthcare needs. Back then, it was a burgeoning eye care center that left a lasting impression on me. Dr. Mumford and her small team were the epitome of professionalism, offering top-notch patient services and boasting an impressive selection of eyeglass frames. Over the years, I watched as Innovative Eye Care grew in popularity and size. Unfortunately, it seems that as they expanded, their commitment to exceptional patient care began to wane. My most recent visit highlighted this unfortunate decline. I walked into the clinic with the intention of replacing my computer glasses which I lost over the weekend, an essential tool in my daily work routine. To my disbelief, I was informed that my prescription had expired less than a week earlier and I could not order a replacement pair. I asked if they could make an exception expressing how important my computer glasses are for me to be able to work effectively. I was told that NO ONE in the practice could override this requirement and that Dr Mumford was out for two weeks on vacation. I was offered to be put on the cancellations wait list and hope that I could get in with one of the other two doctors that have joined the practice as it has continued to grow and expand. There was no timeline on if or when I might be able to see another doctor and no regard that they were leaving me in a very bad situation. As someone who relies heavily on these glasses to make a living and support my family, I was shocked and disheartened by their response. What disappointed me most was the apparent lack of consideration for my situation. Rather than attempting to accommodate or expedite an annual exam, the staff seemed indifferent to my situation. The urgency and importance of the matter were seemingly lost on them, and this lack of empathy left me feeling helpless and frustrated. In the past, I could count on Innovative Eye Care to go above and beyond for their patients. However, it appears that their growth has come at the expense of the personalized and caring service that initially set them apart. Regrettably, my recent experience has left me without the computer glasses I desperately need to work effectively. read more

Everything from start to finish, was so great! My son (25yrs) discovered this amazing eye clinic when he was checking Google for reputable places to use near his house. The staff inside is SO KIND and helpful, even before I got there (helped me with precheck via texts)! The doctors were extremely thorough and answered all of our questions, regarding issues with my son's eyes. The eye techs beforehand were very quick and efficient, as well! Lastly, when we went to pick out glasses, the ophthalmologists were very patient, and even honest enough to suggest other options for my son, when he wasn't sure about a frame. Moreover, we were so impressed with IEC, that my 22yr old daughter switched to the doctors here from her previous eye doctor in Matthews! Not only that, but my 10yr old daughter was also seen by them, and felt so completely at ease, that she wasn't even afraid to pick out glasses for herself, after her very first eye check up here! Innovative Eye Care is truly impressive, all around, and I highly recommend them! N Peterson read more

Great location (next door to Duck Donuts!), plenty of parking, my appointment was on time, the doctor is super knowledgeable! This was a great experience all around. After researching a lot of other eye doctors in town with not not so great reviews, I'm glad I found Innovative Eye Care. I have an Asian/low bridge so finding frames that work for me has been hard in Charlotte. I ordered some glasses and I can decide after I get them if I want a nosepiece added (additional charge but will be worth it). read more

Innovative Eye Care - Optometrists Near Me - Charlotte, North Carolina

Disgusting customer service. I have never been treated so poorly by a business. Zero human skills. We were snowed in at the mountains in the morning, and still made it to our 11:00 appointment. We were ONE minute after the 10 minute late policy (who has a TEN minute policy btw) and they turned us away. Mind you, there wasn't a single person waiting to been seen. And she said it with a smile- like a possessed robot. read more

I have been going for a couple of years now, and for the most part, they do I good job. But recently have nothing but trouble. I called in February to schedule my appointment and was told I couldn't get an appointment until May 5th. So I booked my appointment for then while making arrangements to get off work early. About two hours before my appointment, I received a call saying that the doctor is not available and I would need to reschedule for a different day. So it was scheduled a couple of weeks later. So, again on the day of my appointment, received another call saying the doctor is not available and I will have to reschedule. This is twice I adjusted my work schedule to a appointment and twice had to reschedule. I can't say that I will return and am currently looking for a new eye doctor. read more

My insurance reached out to this office as I am new to Charlotte and needed guidance on the best in network offices in the area. Unfortunately the office was not accepting new medical patients currently so I wasn't able to be seen, however, will definitely be coming back for my regular exams based off of the service I received on the phone following the appointment scheduling. Not very long after my insurance called on behalf of me, I received a phone call from a Nicole who was very nice and helpful on explaining the best office to refer me too for my medical issues and figuring out exactly what I needed and to clarify some information my insurance didn't know. The service was fast and efficient and am impressed on the customer service from this office. I was able to be seen with Spectrum Eye Care today thanks to this office, and will be back for my eye care services here at Innovative read more

At first glance, Innovative Eye Care seems like a beautiful place to get glasses but you'd be only half right. I had an eye exam for contact lenses there today and was really impressed after being warmly welcomed at reception. First, the practice was referred to me by my ophthalmologist at CEENTA (because CEENTA no longer does contact lens exams). Next, everyone with whom I interacted was friendly yet professional. Next, it was CLEAN! I felt like I could have eaten off the floor; for a medical practice that should be a given but it's not, so I don't want to take this for granted. Also, information they need prior to the appointment is easy to complete online before coming in, so I got there 10 minutes before my appointment and had time for coffee and a quick game on my phone. I feel like my eye exam was comprehensive and Dr. Krisa and Optemetric Tech Ania were very patient and professional. Last, as a teacher I have to look at pricing and I felt that it was very fair. Highly recommend for customer service, medical service and pricing. read more

I tried to go see my eye doctor today,who is lovely and was met at the door by a very rude employee who didn't even let me in the door. She told me they were all full today and the I should go to Spectrum eye care because they have more doctors. I don't think Dr Mumford would appreciate that at all. Dr Mumford has been my dr for several years. I have a stye that I've been putting over the counter medicine for 3 days but now my under eye is getting puffing. It would have taken a minute to look at but she was having none of it. I guess I start going to Spectrum if they can squeeze me in‍ read more

I may have reviewed this establishment when I first went years ago. But today it just confirmed what a wonderful place this is. I wish I had gotten the names of the woman at the front desk, and the technician that helped adjust my frames - both could not have been nicer or more efficient. Such a pleasant experience. If you are looking for eyewear or an optometrist - look no further. Very professional! read more

I found Innovative Eye about 5 years ago and my daughter and I have been going ever since. I love the special attention each member of the staff devotes to their patients. Dr. Mumford is amazingly patient and dedicated to making sure you fully understand everything that's going on with your eye health. I'm so thrilled to have a doctor I can trust with a staff that understands the value of great service, respect, and keeping patients informed. read more

I can't say enough good things about Innovative Eye Care. When I first went for an annual eye exam a month or so ago, the staff there let me know the exam fee would be extremely high because of a lackluster insurance plan I had. Instead of going through with the exam, I very much appreciated how the staff informed me of that beforehand. The staff there also sent me home with about two weeks of sample contact lenses to tide me over until I had access to a new insurance plan. The office is also beautiful with one of the most thorough, compassionate and caring doctors I've ever known. I highly recommend this office! read more

I've had my eyes examined here several times and always had a good experience. They have modern equipment, the practitioners were knowledgeable and polite, and the facility is clean. However, my last experience made me leave this practice and find another. Several years ago, before going to this practice, I had an inflammation in my eye called episcleritis. It is a relatively minor condition that resolves on its own in time, but there are prescription eyedrops that can help with discomfort in the meantime. (It can be quite uncomfortable without them.) Knowing what it felt like when I've had it before, one day when I had a similar feeling in my eye I suspected that I again was having a bout of episcleritis. I called innovative eyecare to try to get in for an appointment. I got their voicemail. It was around 1pm on a Friday and they were supposed to be open, but it was MLK day weekend so they had apparently closed early that day ahead of the long weekend. No problem. Their voicemail message had instructions about what to do if this was an emergency. I did that. No call back. I called again on Saturday to leave an emergency message again. Both times I explained what I suspected was happening and that I was wondering if it was possible to call in a prescription for the eye drops. No call back on Saturday either. No call back on Sunday or on MLK day. I spent much of the weekend in quite a bit of discomfort but luckily by Monday evening the discomfort had started to resolve. On Tuesday morning I finally get a call from innovative. I was pissed at this point so didn't even bother to answer, but the voicemail they left was someone saying that they had received my voicemail and were just giving me a call back. No mention of the fact that I had left two emergency messages, no apology, nothing. I never called them back... And they never called me again either. I certainly understand that they may have ultimately said that they couldn't have called in the prescription without seeing me in person, but my issue was not that. It was that I left an emergency message, on the line that had instructions about emergency after hour procedures, and I received a call back to my emergency message FOUR days later. Didn't make me feel cared for or make me feel confident about the practice. So, no matter how clean the facility or modern the equipment, I went elsewhere. read more

Good exam but I had to try on glasses fitting in the parking lot . NO thanks

Had been to and really liked this place before - even referred friends there. However, I am very disappointed at the lack of attention, care, and assistance I received by Dr. Kenning since returning. My visit for the eye exam and contacts fitting was fine, but I received little help finding the right contacts for me- especially given this is my first time with them. After three samples (1 monovision, 2 multifocal), and no assistance (I was told to just pick them up or get them mailed), and only emails from the office assistant to provide feedback, I was emailed and told that Dr. Kenning stated that "we have tried all available contact lenses at this time so unfortunately we don't have any other options for you at this time". My friend is currently going through the same process with another doctor at this practice and has a better experience (fitting, sampling contacts - more than 3, their help in office, ordering contacts). I wish I had seen her, instead of Dr. Kenning, if anyone at this practice. Very disappointed and discouraged. read more

This is a wonderful establishment - clean, efficient, well-managed, with a friendly and capable staff. Dr. Fogleman is such a kind, beautiful, and caring person - I couldn't recommend her enough. The glasses selection is not overwhelming, since it seems to be limited to the most current styles, materials, and fashion trends. Contact pricing is comparable to 1800contacts. Parking is ample. I'm not sure there's anything they could do better. read more

If I could give them 100 stars I would! I cannot begin to describe how great my eye appointment was with Dr. Michele Mumford. She took so much time to explain everything about my eyes and fitted me with new contacts, which are so much clearer than the type I was wearing. My glasses were too strong (wow) so she adjusted that prescription also. She was patient, kind, caring, and very knowledgeable. Her staff is also amazing. I had no idea where to start looking for a more trendy pair of glasses but with the help and patience of a very great lady, I chose a new pair of glasses. Honestly, I cannot say enough good things about everyone here. I will definitely be taking my twin sons here when their next appointments are due. Thank you so much Dr. Mumford and everyone at this practice! read more

I've been a repeat customer for eye exams, glasses and contact lenses. Innovative Eye Care is uniformly and consistently warm, solicitous and professional. The glasses are gonna cost more than the online cheapies in their race to the bottom line. But to me it's a value proposition. The glasses are stylish and professional and you're not gonna look like everyone else. read more

I cannot speak highly enough about this practice. Their whole office is the most friendly and welcoming team I've ever experienced. Michelle has the bet bedside manner, hospitality, and genuine heart of anyone I've ever meet in the medical field. I love the selection of glasses and shades they offer. They have high end selection of frames and offer all the upgrades. Stop in to check them out next time you're in the neighborhood! read more

3 stars for the exam and doctor visit. I thought the exam went great and I felt like the doctor was very knowledgeable and cared about my concerns being that I have a lot of hereditary eye concerns. Horrible service when checking out though! I walked out to look at glasses and when I had some selected, someone asked if I was done, then after inputting information into the computer told me I could swipe my card. I said well how much is it? Received the total then swiped my card. She said thank you and got up and left. Totally my fault for not standing up for myself. Later I realized I never even received a receipt and had no idea what I had even paid for. The employee was just so eager for me to pay and leave. I emailed later for my receipt and realized insurance was not applied to my frames. I was not given any information on where my glasses were going or when to expect them, etc. Nothing! Called back again to receive that information. When I did receive my glasses they were good, just not a great fit, however I will deal with it since I don't have any desire to go back. I would consider going back to the doctor since I take my eye care seriously but would not even attempt to purchase glasses. read more

This is a great place for all your eye care needs. I don't have any vision issues so the eye doctor is one of those things I do every couple of years just in case. However my husband wears glasses, and now contacts, and Innovative Eye Care has been good for both of us. They gave us appointments on a Saturday before the end of the year so we could use our benefits, which was appreciated. My exam was first and they have all kinds of modern technology, making the whole thing really simple. We saw Dr. Fogleman and she was great. Friendly, to the point, and mindful of our time. I was in and out pretty quickly but my husband got contacts this year, so they worked with him to figure out what he needs. He's tried a few brands at this point and the Dr. and staff have worked with him to keep trying to find the right fit so he's comfortable long-term. Everyone we worked with also seemed mindful of the fact that some of this stuff can be expensive, and gave us options such as buying new lenses with them for existing glasses vs. what we can buy elsewhere when the time comes. Besides the friendly staff, the location is convenient and there's tons of parking, making it easy to stop in. read more

This office is friendly, quick, and knowledgeable! Nothing but great things to say! Wish I would have found them sooner!

Nicole at the front desk is very sweet and helpful at getting our insurance information figured out and easing our minds about finding a new eye doctor, even willing to crack a joke or two. Can't wait to come in. Great place, very modern and upscale. read more

I recently moved to the area and previously have gone to the same eye doctor for my entire life so I was nervous to try a new practice. Dr. Mumford and her team were fantastic and extremely organized and professional! The building was clean, I didn't have to wait to be seen and Dr. Mumford had some great suggestions to help with some of the dry eye issues I've been having. Very happy I found a great new eye doctor! read more

I was looking to get my annual eye exam this year and decided to do a search to find something different than what I've used in the past. Upon looking I found Innovative Eye Care and all of the five star reviews. I can tell you this, the reviews are warranted. I really enjoyed working with the friendly staff, who all seem to be very knowledgeable. I also enjoyed the more advanced technology and methods that they used compared to some other places I have been. It felt like they were extremely well versed in both the tried and true methods of optometry as well as newer/more advanced methods. Dr. Mumford is extremely knowledgeable and has a great calming demeanor about her. I felt extremely at ease throughout the entire exam and I felt like it was important to her that I understood exactly what she was doing, why she was doing it, and why it was important. Bessie, their contact lens technician, was a real trooper... Being this was the first time I have really tried to wear contacts I was having quite some difficulty getting used to putting them in and taking them out. She help me for seemingly forever to make sure I stay calm and continually gave me tips to help me learn how to use my contacts. There's no way I would have got as far as I did without her. In closing, if you are looking for a far superior experience and overall customer service is important to you then this is by far your first choice. read more

I can't tell you how nice it is to have an eye care place that cares as much as these guys. From the receptionist to the technician to the doctor, I was blown away by their professionalism and willingness to answer all my questions and concerns. I never felt rushed or like a number. I was planning on purchasing contacts and lenses online, but liked them so much I decided to do everything through them. I highly recommend them. read more

A big shout-out to Katie and the "team" at Innovative Eye Care for coming to my rescue when I had a unique and urgent problem this week. I'm not from the area and feel so lucky to have found this spot! How refreshing! Great customer service still exists! read more

Best. Eyedoc. Ever. Dr. Mumford seriously knows her stuff and isn't afraid to dive into an explanation. The office has lots of new (but not bleeding edge un-proven) technology *and* Dr. Mumford understands and can explain the strengths/weaknesses of each tool, using them each effectively in their place. I now know what that darned bright light is for - and the super bright one with the lens, too - when the doc looks in your eye. (No I won't explain, you'll have to ask.) I know what the retinal scan is good for and why it's still necessary to have a look the old fashioned way even with those fancy pictures of the back of your eye. On practice style, she is clear about what the best options and alternatives are and gives you all the information to be involved and direct your treatment. I'll preface the rest with: I feel like most reviews of medical professionals focus on the staff, billing process, office decoration or at best the friendliness of the doc and many places get high # of star ratings because of their houseplant choices. That's crazy! I want someone who knows what they're doing - everything else is a bonus. All that said, Innovative Eye Care is the whole package! The staff are very friendly and efficient, the building is nice, nearby businesses are clean and they even have tasteful decor in the office. Do I recommend? If you like to be fully informed with what's going on in your eyes and feel confident making your own care choices, absolutely! If you want a doc to decide for you based on their experience and ship you on your way, you might not be as excited but Innovative will still more than meet the need. Just don't everyone go at once, I want to make sure I can still book my appts! ;) read more

Dr. Mumford is the best. I've been seeing her for 3yrs now. Last year I moved out of state and still travel back to Charlotte to see her. I've always felt uncomfortable at eye doctors since I know my vision is so bad. She makes me feel comfortable and truly cares. Thanks Dr. Mumford and I'll see you next year for my annual visit. read more

I love Innovative! I have been going for 4 years and have enjoyed my experience each time. The space is clean, well kept, and up to date. There is a wide selection of frames and contacts. All of the staff are so friendly and Dr. Mumford is very personable, kind, and knowledgeable. Definitely recommend Innovative Eye Care! read more

Love this place and their amazing customer service! I lost one of my trial contact lenses and I called and SAME day the Dr. called me and came when the office was closed to give me new trials and extras! She was so accommodating and sweet. I feel like they have helped me find the correct prescription as well. I found them through reviews and I am so happy to go here! I think it's important to share who is doing a good job and who is not for us to know. Thank you for going above and beyond for me today!! read more

Great business, great people. I'm pleased that I've found an optometrist and source for fashionable glasses where I can really feel comfortable visiting, not just feel like another number. Dr. Mumford is intelligent, patient and really listens to her clients. She was the perfect person to help introduce me to contact lenses after wearing glasses for 30 years. Katie and Laura taught me to put in my contacts, helped me pick out some beautiful frames and sunglasses and were so patient when I had questions. They even went above and beyond and shipped me my glasses across the country when I was on a business trip so I wouldn't have to wait an extra week. Truly felt less like a customer and more like a friend whenever I visited the studio. So glad I took the referral to try Innovative Eye Care, I've got a new look, I can see the world a lot more clearly, and I'm more confident because of it. read more

Amazing location, staff, environment and Doctor. From start to finish a wonderful experience. Great technology to make the exam quick and easy. Dr Mumford is brilliant and very personable. Wonderful Doctor. The selection of eyeglasses is outstanding and the team to help is great. Just an awesome place all around! read more

I chose this eye doctor's office because it's on the same street as my apartment. Come to find out, it's actually in the same shopping center of the Harris Teeter within walking distance. Love Dilworth! I was really pleased with my visit. Dr. Mumford is very helpful and took the time to ask me about my eye history, and we thoroughly discussed my current contact lens/glasses routine. I felt like she really cared and towards the end of my visit, we discussed some options that would be better for me. Something different is this office uses this optic scan technology that allows them to take pictures of your eyes without dilation. It's an extra $39 charge, but I opted for it since I had to work afterwards. It has the feel of a gimmicky thing, but the good thing is you can get pictures right away so there is time for Dr. Mumford to discuss with you the pictures and what everything means. Finally, I want to give a thumbs up to Innovative Eye Care for the office's efforts in being green. They make every effort to not use paper, and I really appreciate that. read more

This place is wonderful! I would highly recommend Katie - who was exremely knowledgeable, friendly, and efficient. She helped me with a quick sunglasses repair and couldn't have been nicer. I will be back! read more

Amazing staff and thorough safety practices. I'm so thankful I found this place. Can't wait to receive my new glasses.

If you aren't a patient don't let them adjust your glasses. They just broke my lenses and aren't responsible cause I didn't get them there. If they don't know how to adjust frames correctly they shouldn't even agree to do it. I've had glasses for over 15 years and I've never had someone ruin my frames over a simple adjustment. Having said this, I have recently spoken with the owner who reached out to me and sincerely apologized and told me this wouldn't happen to anyone again. She offered to fix my glasses or help me in anyway she could. It was more then I expected and changed my opinion on the business for the better. read more

Innovative eye care is phenomenal! They have a super helpful,energetic, and friendly staff That does their best to help you get everything you need. I went there and got glasses and sunglasses and absolutely love them! My fiancé is getting glass their and all my family is driving over an hour just to come to their facility which is beautiful designed and clean. read more