I was actually a patient at the CEENT in Huntersville where it was an excellent experience from…read moreentrance to exit. Registration went very smoothly as the CS rep helped me with the sign-in process. The friendly office assistant was very efficient in reviewing my health summary. Almost immediately after the preliminaries, Ashley Seier, PA-C entered, assessed my problem and began treatment with success and very little discomfort. She answered my questions and provided an opporltunity for future visits. JRM June 16, 2026

An extremely disappointing and frightening experience with CEENTA…read more I recently moved to Charlotte from South Florida and developed sudden vision changes in my right eye. After approximately eight hours at Atrium Health's ER, I was discharged with an ophthalmology referral marked STAT. I contacted CEENTA and was told a doctor would call me. That call never came. When I followed up after hours, I was told that because I was a "new patient," they would not page the doctor and I would have to wait until Monday. I understand that appointments are limited. What I cannot understand is promising a callback to someone reporting an urgent vision problem, failing to follow through, and then offering no clinical guidance beyond waiting through the weekend because they are not an established patient. I was left worried about my eyesight and unsure where to turn, despite having sought emergency care and obtained a referral. New patients deserve clear communication, timely clinical triage, and a practical path to appropriate care. CEENTA needs to review how it handles urgent referrals and after-hours calls from new patients. This experience left me feeling abandoned when I needed help

I have wanted eye surgery to correct my vision for quite a while now. As the cost was no longer…read moreholding me back, I decided to book a consultation here. During the consultation, the staff ran a plethora of test on my eyes to get a baseline and determine my eligibility. After, Dr. Nunnery came in and informed me which options I had for vision correction. I was still very much nervous, mostly due to my own fears, so I decided to give it a week or so to think about. I ended calling back and booking the appointment for PRK. I went in about a month later for the surgery. Due to some technical difficulties, the staff ask me to return the next day for the surgery. I went back the next day, and they performed the procedure. The team went above and beyond to ease my nerves. The surgery was only about 20 minutes in total and as I rose from the chair, my vision was almost perfect. The couple days after PRK are miserable as the healing process begins, but I was supplied with plenty of prescriptions, gear, and guidance to ease the process. There also were a few checkups during this period to ensure the process is going smoothly. It's about a month after my surgery and I am so happy with the decision. My vision is great, and the cost of about $6000 was worth every dollar. Dr. Nunnery is a professional in his craft and is a personable individual throughout the entire process. The rest of the staff is just as kind and ensured I had as seamless an experience possible.

Great experience getting EVO ICL here. Got me in quickly for a consultation and got my procedure…read moredone the same month! Great customer service from all staff!

My appointment was on time with no waiting. Dr. eye exam was thorough and explained in easy to…read moreunderstand terms. Explained the surgery procedures and what to expect post surgery .Described care at home to reduce swelling and any discomfort. Dr. stated 2 or 3 week office follow up exam.

What awful customer service. I twice tried to chat on their website to schedule an appointment and…read moreno one responded either time. When I called I was put on hold for a long time and ultimately chose the option requesting a call back. It took hours to receive that call. That employee forwarded me to another employee where I had to leave another message which took hours for a call back. The first available appointment for a (short) consultation is 15 weeks out. What a joke. They must not need my business.

Had an emergency with the drum of my hearing aid stuck in my ear - ouch …read more Danielle went above and beyond to try to accommodate an appt for me . Even taking the time to check with other locations schedules. I'm in the medical field myself and I find it very hard these days to get someone to take the extra steps to accommodate someone's need. Thank you

Dr Klein is amazing, but don't go to Dr. Puri. I almost lost my hearing by an incorrect diagnosis…read moreby Dr. Puri. Fortunately the on-call PA put me on prednisone which saved my hearing. Did a follow-up with a different doctor (Dr. Klein) afterwards and Dr. Klein was very thorough and would recommend him.

Thorough and super efficient…read more I got a text asking them to let them know when I arrive. They responded right away to come in (on time) and I immediately went into a room to start the exam from a technician and then with Dr. Barrett. There was virtually no waiting at all and they performed far more tests than I have ever had during an annual eye exam. Check out process was fast and easy as well. Entire staff including Dr. Barrett were really friendly and personable. Looks like I found the right spot!

I went in looking for an eye dr closer to me. They were fine. The quality of their lenses is not…read moregood. I payed about 1k after insurance for my glasses. The lenses were off when I got the glasses, which they did order new ones for me. Second try is just as bad. The lenses are very plasticity and I can't see anything. I will not go back to this eye dr.

Dr Stroman is amazing! So nice to deal with and obviously knows his specialty well and seems to…read moreenjoy his job. Lisa runs a great office! Highly recommend!!

I set an appointment close to 12 months ago for Dr. Mankoski to see me. Got a call from their…read moreoffice saying he could not see due to he would be out of the office. Stated it would be another 6 months to get in to see him. The Dr. cancelled the appointment, NOT ME! Sent email notes asking for them to reconsider the reschedule time line. NO ANSWER. Shame on Dr. Mankoski and Horizon for poor customer service. I will see eye surgery somewhere else. BEWARE!!!!

He's an excellent Doctor! He is one of the best Retina Doctors. He is very knowledgeable! His staff…read moreis very friendly and helpful! I would recommend all my friends and family to see him!

Dr. Mark Gifford and his staff are first-rate, friendly and professional. My whole family has been…read morecoming here for my eye exams for many years and the service has always been fantastic. Everyone on the staff is always kind, patient and helpful. We had to cancel, at the last minute, a previous appointment because of an illness and the staff squeezed us in the following day. Even though the staff member said they were booked solid. My wife had a serious eye problem and we called Dr. Gifford and he told us to meet him at the office immediately. Thankfully for us and Dr. Gifford's attentiveness, my wife had immediate eye surgery to correct the problem. Yelp only allows me to give Dr. Gifford and his staff get 5 stars but if I could I would give them 100 stars!!! I highly recommend them!!! You will not be disappointed.

Dr. Gifford is the best. Have been going to him for 15+years. He is so caring and thorough. Listens…read moreto any concerns you might have. He stays on top of issues you are having. His staff are very pleasant and sweet. I would highly recommend Dr. Gifford as your optometrist.

My issue has nothing to do with the doctor, but with the person in the eyeglasses area. After my…read morecataract surgery I still wanted to wear my eyeglasses. My prescription (for reading) was only going in the lower portion of the lense. It was explained to me that was called a "progressive" lense...top portion has no prescription. I also needed new lenses in my sunglasses. I assumed the tech understood I wanted them exactly like my regular eyeglasses. Instead of simply saying that, she used other words when discussing the sunglasses. I still assumed they would be exactly the same. After picking up both pairs of glasses, I noticed the sunglasses were "blurry" when looking straight ahead. I knew immediately what happened. My reading prescription had been put in the entire lense. Not just the bottom. When I was finally able to speak to this tech, she told me I had to pay the difference for a "progressive" lense. Not for nothing, but I don't do this for a living. She does. Why on earth wouldn't she explain I needed a progressive lense in my sunglasses?? She didn't. She let me think my sunglasses would be just like my regular glasses! Then had the nerve to insist I was at fault. Sorry, not buying it! SHE is the so called "professional". If I only needed a reading prescription, hence a "progressive" lense on one pair of glasses, why would the second pair be different??? I'm waiting to speak to her manager when she returns from vacation. I do NOT recommend getting your glasses from here!

Having had excellent experiences at the Southpark and Steele Creek locations, I expected to be just…read moreas pleased at the Pineville location. I couldn't be more disappointed. The first issue was just making the appointment. I showed up, they didn't have me scheduled. What followed was so screwy and complicated I don't even know how to go into any detail without needing five paragraphs, so suffice it to say by the time I could show them the confirmation on their CEENTA app all they could do was try to fit me in. They did, but I felt rushed and the doctor and his P.A. seemed to be distracted by thinking of the next patient while they were talking to me. All of this was nothing in light of what happened next. I had surgery on my neck. The goal of the surgery was accomplished but the incision wasn't closed properly and I am left actually deformed. It's ugly and permanent and I will be self-conscious about it for the rest of my life. I understand that by the time it was discovered there was nothing that could be done to correct it. But they were so nonchalant about it and haven't seemed at all concerned about what happened to me. And it absolutely WAS the fault of whomever closed the incision (I don't know who, I was anesthetized). I followed post-surgical instructions to the letter. I even considered a malpractice suit, but that would accomplish nothing. This cannot be fixed. I want to repeat: I have had a more-than-satisfactory experience at the Steele Creek location and the care I've received at the Southpark location has been outstanding for the last ten years.

I had a great experience with The LASIK Vision Institute. The team gave me several correction…read moreoptions and the pros and cons of each. They also provided contacts so that I had time tj simulate the correction I wanted. I would highly recommend!

I started my research on LASIK surgery and found the LASIK Vision Institute to be the top rated out…read moreof our area. I was able to schedule a pre-consultation fairly quick that worked around my hectic work schedule. I have worn glasses 85% of my life and I needed change, plus needed to improve my vision for my goals in the career. I came into the office to have all the readings and to make sure that I was candidate for lasik, they answered all my questions without fail. They answered them fully even if they were (to me) dumb and very basic. They have the upmost respect for you when you come in. The day of procedure can be absolutely nerve wracking but they eased everything by explaining every single step and everything that would happen to a 'T'. I had no fear or weariness going under. It was completely painless and even in "recovery" was not bad at all. Everyone in the office is phenomenal & know you by name when you walk in. They are always there to make sure every single question is answered to the best of their ability. If they do not know the answer, they go locate it and provide resources for you. I highly highly recommend Charlotte LASIK. This is coming from someone who is always weary of doctors and procedures. Thank you for giving me the vision I have needed and fixing the issues with astigmatism!