This office is a fucking scam. If you or your kids are looking for a new eye doctor, look elsewhere. I moved to this area 18mo ago and havent seen an eye doctor in almost 3 years. Figured I would go here as I looked up IN NETWORK providers in my area. None of what this place does is transparent. I asked for a simple updated Rx for my glasses and contacts. They scammed me into taking pupil dilation (which i told them I didnt want) only to turn around and make up some fake story about how I "might" have Astigmatism. Only to put me in trial contacts fit for Astigmatism and THEY HURT MY EYES. Clearly meaning I do not have astigmatism. LIES LIES and more LIES. So what should have been a $15 visit ended up being a $140 visit because they decided to code the charges as if I have astigmatism so they could say "look we put him in the fancy contact lenses, he just didnt like them." Oh and to top it all off, the script they gave me when I left was incomplete so when i went to order contacts at Costco a week later, they wouldnt complete the order because there was missing information. And doctors wonder why no one trusts them anymore after Covid...this is why!! Read the room Doc, maybe try giving a shit about your patients for once and not treating people like cattle you shuffle through your door so you can buy another beach house. read more

I would give a negative 1000if possible. My glasses delaminated in month 18. Warranty is only standard 12 months. They told me to get lost. This is only the 2nd sad panda I have given on yelp. Never going there again. And they just snapped in half. :-( read more

Complete Eye Care - Optometrists Near Me - Belmont, North Carolina

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Went in for a diabetic eye exam wasted trip doctor was ok said something about me being a new patient but did a great exam staff that checked me in was great manager that called me was great sales person was horrible I walked out she was arrogant and unhelpful because of my insurance so no it wasn't complete eye care. When I said I was leaving she well ok. She shouldn't have a job i was going to get a 600.00 pair of glasses but her arrogance caused me to leave. Her co workers should be pissed because she ruined all they hard work to take care of the customer. read more

Did not have the best experience. Very busy and overcrowded office, outdated equipment and very pushy with the sales. The staff and even optometrists were not well versed. read more

Absolutely amazing service! My husband had some unknown eye issues and we went to Complete Eye Care looking for answers. We are happy to report that Dr. Lee was able to provide some relief in her diagnosis. The staff was supportive and kind throughout the entire process. I would recommend Complete Eye Care to anyone who asks! read more

Their customer service needs work, 6-8 ladies at the desk, building with hardly any customers, and it took 45 mins for me to walk out and leave due to waiting for a pair of glasses, in which I was notified were ready and did not receive that day. I asked 2x about them and was told to wait while 8 people who came after got attended to almost immediately. Save your time and money for anywhere else, hell Walmarts staff has better service then these people read more

A great staff and Dr. , very professional and friendly. I also had help with glasses and Alexis helped me pick out great frames.

Amazing service & amazing staff !! The employees here are so friendly & really do care . I lost my sunglasses & they were able to get a new pair to me within a week ! Just in time for my birthday trip. They put in the extra effort & are happy to do so ! read more

Stay away from this place. Lady at the front desk was rude about my insurance. Will not go back!

They got me in last minute and my visit was great! The optometrist was so pleasant, Dr. Marcussen was so nice and explained the process in plain English. Maria was great and helped me find a frame that I am very happy with and look good in. Thank you Complete Eye Care!! read more

Amazing eye doctor! I see Dr.Ashe and she is great. She not only told me what was happening with my eyes, but explained how to correct it. And in a way that wasn't super medical and easy to understand. Everyone from the assistants to the office staff made my first visit a breeze. I will obviously be back, because I need to see.... read more

Have loved my experience here the past two years!! Everyone is so friendly and nice. They take really well to my children when it's their time to come in for exams as well! read more

Complete Eye Care - Optometrists Near Me - Belmont, North Carolina

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The optical shop has taken a terrible downward turn. Customer service help is non-existent. Lack of diversity in selection of frames. I was offered one frame to try on. Then the guy just wandered off. So unhelpful! read more

My children and I have been to Complete Eye Care a few times in the past few years. Back and forth. Means been to other doctors as we felt it was quite pricey even with insurance (beyond my budget) However, my recent visit really has convinced me that I will go back . Just to save enough money before I go. Those girls in the clinic punching nos. like the nos. are not money... $200, $400 something, $500... OMG. Of course, they are not the one to pay... It has to be marketing to ask clients to have contact lens together with regular glasses. 2 eye exams, ( I had contact lenses for over twenty years till a few years ago, I found contact lens did not help me as I could not read a map while driving with contact lens, it was dangerous. I ended up leaving them in the bathroom after a couple of times. Then those doctors said no matter what I still need a pair of reading glasses on top of my contact lens if I need to read. Whut??? That meant 2 eye exam, 1 pr regular glasses, 1 pr contact lens (perhaps 1 per month), 1 pr of reading glasses. So, why contact lens with reading glasses. BS, just ripping $$$$. I gave up contact lens for years. I rather had bi-focal, progressive, super thin, anti-glare ... regular glasses. Besides, I am getting old and my eye sight won't get worse each year like when I was younger. But, my very recent time visiting Dr. Harald Vaher really gave me such a good experience that I want to let those who have not found a good eye doctor in this area to see him. He is more than professional and passion. After he understands my concern of wearing contact lens at my age, he changed at least a couple of times to adjust to what I want. Now I can wear contact lens to drive to see far away as well as reading tiny words on maps without a magnifying glasses. That is my first most satisfactory contact lens in the past 13 years. Dr. Harald Vaher is excellent. Yes, I spent a lot this time. Thanks Dr. Vaher!!! Great JOB. read more

Always a positive experience at Complete Eye Care. From the Reception Staff, the Optical Staff, to Dr. Marcussen everyone is great to work with. Not only is everyone friendly, they have a good sense of humour, which I appreciate. They also have a great selection of frames to choose from (I'm personally into prescription sunglasses and enjoy picking out a new pair of Ray Bans each year). If you want a good experience from a quality, local, establishment, this is your place! read more

Staff is very friendly and the doctors are knowledgeable. Great place to trust for my eye care!

I started looking for a new eye care doctor because the last place I went to made me wait at least 45 minutes if I was there on time, and then rushed me through an appointment. I didn't get to ask questions and I didn't feel the doctor sufficiently understood me. This happened not once but every time I went there. Complete eyecare is a completely different experience. I showed up on time and was with a nurse as soon as I had finished filling out my medical history. My doctor (Dr. Barbara Marcussen) worked with me to get what I needed, when I needed it. I came with with keratoconus in my left eye (20/100 vision), and left with scleral lenses that got me up to 20/30 in my left eye and 20/20 in my right, better than glasses. Could not recommend more. read more

Complete Eye is the best optometrist in Gaston County. Nice facility, friendly staff, very knowledgeable doctors. As a health care provider myself, I would trust my vision to no other eye care practice. Highest recommendation! read more

Jack was a first grader. He struggled with writing. A therapist said we should look at Vision Therapy. We hadn't heard of VT. We were referred to Dr. Gesford. After a consultation with her we were hooked. She put him on a treatment plan, and got him his first pair of glasses. Now Jack is in the 4th grade and he was accepted into Duke TIP. We had options and we chose to drive further to see Dr. Gesford and her staff. Every year for his eye check-up we go back to Complete Eye Care. read more

I have been a customer of Complete Eye Care for almost 20 years. The staff is always welcoming and accommodating. Having had a variety of eye tests I have been impressed with the training and knowledge of equipment that the staff use. The selection of frames is great! read more

I have been a paitent at Complete Eye Care for several years the friendly staff and communicaton have always been fantastic!! The time I'm there my appointment goes in a timely matter and I always leave having no regrets! I do wish to see more frames to choose from and more variety. read more

This is one of the best eye doctors I have gone to. Everyone was so friendly. They were very informative and I felt welcomed. The doctor explained everything to me and she had great advice on what contacts and glasses would work best for me. They have a great selection of glasses and brands. I definitely would recommend anyone to try them. read more

Went for my annual eye check up recently, and again the service was superb! I loved how personable the staff was and the care they took from the time I walked in until I left. I was never rushed through any portion of the exam, and I liked how the doctor was not running behind. I got in and out quickly. I saw Dr. Gesford again. She is easy to converse with and understand. My needs were met exactly, and there was never any suggestion of something I didn't need nor was I pushed to select particular contact lenses (such as the most expensive option). Everyone was friendly in the office, and I definitely would recommend this practice! read more

I have been going to Complete Eye Care for three years. This is a wonderful facility. My two daughters and I go to get exams. I wear glasses and today got my first pair of contacts. They make sure that you are comfortable with either glasses or contacts and are very informative. I recommend this facility to anyone searching for an optometrist for an adult or child. read more

Great staff and knowledgeable Doctors. Barbara Marcussen is the best dry eye doctor I have seen. Really good, friendly and seems to know exactly what she's talking about. read more

Complete eye care is an amazing family friendly service and I could not recommend them more! The staff is very welcoming and helpful and such nice people! They treat you like family and I definitely recommend coming here! read more

What a great experience! My family and I are new to the Belmont NC area and I received CEC from my care providers website. The promptness of check in and courteousness from the front desk all the way to the optical desk was amazing. My son wanted to try contacts for the first time and the assistance he received from Beth was phenomenal! Beth was so patient, calm, and explained everything there is to know with putting in and taking out contacts. Beth made him feel comfortable and set his frustration at ease. My daughter enjoyed the variety of frames and the fun styles. It made picking out glasses fun. I really enjoyed the experience and so did the kids! read more

Wonderful practice. Saw them for a routine exam after not having been to the eye doctor in 10 years (after LASIK surgery). Everyone was wonderful and the experience was very positive. My sons have been patients here for the last 3 years (one wears contacts, the other glasses) and the staff there is alway so helpful when it comes to ordering new frames, making adjustments or helping with contacts. Highly recommend them for all your eye care needs! read more

GREAT office all around! I have visited many eye care facilities in Charlotte and surrounding areas and have never received such courteous and friendly service as Complete Eye Care offers. The office is very clean, there are always many staff members up front to assist you AND they're very friendly! I was not too clear on my insurance coverage when it came to contacts - they were very knowledgeable and were able to SHOW me exactly what was covered and how much my out-of-pocket expense would be at the visit as well as for my purchases. I was given full attention throughout the whole visit, giving me many opportunities to voice any concerns. Dr. Marcussen is the only Dr. I visited - she is very friendly and has a sense of humor, makes you very comfortable in this setting. She discusses everything with you and talks to your throughout your entire exam to put you at ease. At no point throughout my visit did I feel rushed or put aside, which happens too often at an appointment. I highly recommend!!!! read more

I took a chance in selecting Complete Eye Care based on convenience to my home. I couldn't be more delighted in the doctor's professionalism/knowledge, courteous staff and great selection of eyewear and contacts. HIGHLY RECOMMEND! read more

Went for my annual exam Saturday, Dr.Gesford is the best! Thorough, personable, and professional.I highly recommend her. And being open on every other Saturday is always an added bonus for a busy personal schedule. My wife and I have been going there for many years and have seen the practice grow. Wouldn't think of going anywhere else. read more

Everyone who works at Complete Eye Care, from the receptionist to the doctors, are friendly, helpful, competent and efficient. I've never waited more than 15 minutes, and the service is outstanding. read more

My entire family have been patients here for years, but we have become increasingly dissatisfied. The staff is friendly but something has felt off each time we've gone in the past couple years. They constantly try to sell you that eye therapy for your kids which is suspect. It's not covered by insurance and the price is ridiculous. And now today I found out they wrote an incorrect prescription for my daughter's glasses which the new doctor explained was both more expensive and damaging her vision. She sees double when she wears the glasses and they don't help her see clearly. I don't know if it is a change in management or what but I would steer clear at this point. I don't think you can trust that they have your best interest in mind. And if you can't trust them, you shouldn't let them take care of your eyes. read more

I came here about a month ago for an eye exam, new glasses, and to see about getting contacts for the first time. I found the staff and Dr. Hilary to be very friendly and courteous. Dr. Hilary seemed very knowledgeable and fixed me up with a new prescription fairly quickly. Seeing as how I haven't had new glasses in about 5 years and never tried contacts before I was pleasantly surprised how patient the staff was with me while I picked out the frames I wanted and tried contacts for the first time. And it took me a loooong time to put the contacts in and much longer to take them out. I've been back several times to pick up my glasses and get more contact solution and haven't been disappointed yet. Also the prices seemed about on par and not too expensive. I'll definitely be going back for all my eye care needs. read more

These folks are so thorough! All staff are friendly yet professional. Dr. Marcussen explains everything to me and is very patient. She even helps me get coverage through my insurance! Best eye exam ever! Dr. Marcussen has helped me with my dry eye disease! read more

Very friendly, knowledgeable staff. Dr Marcussen explained my eye problem clearly and easy to understand. Great selection of frames. I go every year. read more

This was my. First visit to an eye doctor in several years. It was extremely easy to book my appointment. When I arrived the people working at the front desk were extremely friendly and I was able to go back and see the doctor within a few minutes. The doctor was very nice and made sure to explain everything that he was doing as he was going along with the exam. They seemed to have a great selection of frames and sunglasses and updated examination procedures. I would recommend this I doctor to any of my friends and family. read more