Had a great experience when I went to Invision Family Eyecare. A great staff who were so…read moreaccommodating and answered all my questions. I had several tests done. Not all were covered by my insurance but they were upfront and told me the charge before performing. I also got assistance in picking out my frames - thank goodness because I would have never been able to find the pair I purchased. I will continue to go to Invision Family Eyecare and I recommend you give them a try

Submitted a appointment request form on the website never heard anything back from them…read more Disappointing that the customer service is that poor in the area of just setting up an appointment.

Finding a new doctor when you move to another state is always such a drag. I went through several…read moreother offices in the area to not receive a call back to my requested appointment. Vision Loft contacted me immediately and when one appointment was booked before I could respond, I was notified immediately with other options. The correspondence was swift, professional, and efficient. On the day of my appointment I was greeted very enthusiastically and Dr. Chen is just the funniest! I think it helped that we bonded over our love/obsession with food! She even recommended a few local restaurants for me to try. Everyone who works at Vision Loft is so friendly. I have made an appointment for my son.

Service and care is always impeccable! From scheduling to exam to ordering /pickup. Top tier…read morealways

5 Stars- hands down, all around!…read more From the moment I walked in, I had an excellent experience! The front desk staff provided a warm and welcoming greeting and made the check-in process smooth and efficient. The technicians were knowledgeable, professional, and guided me through each step while clearly answering all of my questions or any curiosities I may have had about the equipment. The eye doctor was thorough and attentive, throughout my entire exam (as well as answering any questions I may have had) and the optician was incredibly helpful in assisting me with selecting the perfect pair of glasses. Every team member demonstrated strong expertise in their role and made me feel genuinely welcomed throughout my visit. The entire staff was kind, professional, and personable, and the facility itself was very clean and well maintained. I highly recommend this eye center to anyone looking for exceptional care and service! P.S- Definitely everyone needs a pay raise for the experience they provide at this facility!

Staff and Dr. We're great. Waiting time minimal Would…read morerecommend to all family and friends

In the last fifteen months, I have had an experience with Drs. Harper, Lark, Baer and Robinson and…read moretheir entire staff that should win them all awards. I had a crazy accident that caused my right eye to actually burst open and fill with blood. We thought I had lost that eye forever. We bypassed the ER and went straight to CEC where the entire staff jumped into action. Dr. Harper, my regular ophthalmologist called Dr. Lark in immediately. They consulted with Dr. Baer, who was out of town, on the phone and they included my wife and me in their discussion. My wife, a nurse, was so impressed by the level of collaboration we saw there. That, in itself, was a confidence builder. Just less than 2 hours from the time of the accident, Dr. Lark had me in surgery putting my eye back together. Along the way, I needed a vitrectomy and a lens implant-- 4 surgeries in all. We are so fortunate to have so many highly trained surgeons- each contributing his/her own area of expertise-right here in Concord . And their assistants and front office are the best. My doctors went the extra mile for me. They gave me their home numbers. They called to check on me. They knew we were worried so they saw me almost daily for a long time. Drs. Robinson and Baer arranged to do surgery at night after long days in the office so both could be there to work together. The teamwork among the staff at all levels was amazing and their kindness has been comforting. I could see that they were all doing their best for me. After the third surgery the doctors said that they were afraid there was little hope that my vision would recover. The next day, however, I saw light, shadows and even color for the first time! Two months ago, Dr. Robinson implanted a new lens in my eye which improved my vision greatly and this week I was fitted for new glasses that will bring my vision back to 20/20 in both eyes!! We will forever sing the praises of Cabarrus Eye Center. Locke Floyd, Concord, NC

Very knowledgeable and very relatable to patients. He answers all of your questions. He uses his…read moretime wisely without making you feel rushed.

I just had a Laser eye procedure performed by Dr,Robinson. I want to commend him and the staff were…read moreawesome. The nurse was Erica, Mary McDonald

If I could give this location zero stars, I would. This has been the most disappointing experience…read moreI've had with an eye care provider, and I have been receiving routine eye care since adolescence. My primary concerns relate to communication and professionalism at the front desk, particularly involving the office manager at the Rocky River location. During a recent visit, I was given incorrect information regarding my insurance coverage for an eye exam. I was initially told that I would be responsible for a significant out-of-pocket cost, which understandably caused concern and led me to consider canceling or rescheduling my appointment. When I attempted to clarify this with the front desk, I encountered inconsistent explanations and was informed that I would be charged a $50 cancellation fee. This was especially frustrating given that the confusion stemmed from misinformation provided by staff. When discussing the matter with the office manager, I found her demeanor to be dismissive and unprofessional, which further added to the stress of the situation. Fortunately, after speaking with a member of the financial department, I was correctly informed that my exam would be fully covered by insurance. While I ultimately proceeded with the appointment, the experience leading up to it was unnecessarily stressful and could have been avoided with clear and accurate communication. Additionally, I observed what appeared to be staff discussing patients within earshot of others, which raised concerns about professionalism and patient privacy. I do want to acknowledge that several staff members were courteous and helpful. However, my interactions with the office manager significantly impacted my overall impression of this location. I hope leadership addresses these concerns to improve communication, professionalism, and the overall patient experience.

Very unprofessional front desk experience. I felt tension immediately during check-in over…read moresomething minor, and the situation escalated unnecessarily. I was told to stay at the counter instead of sitting down despite open seating, and was called rude when I questioned it. On top of that, I was repeatedly asked for medical insurance information even after clearly declining and stating I only wanted to use vision insurance. Between the tone, lack of clear communication, and overall experience, I chose to leave before being seen. I would not return.

I've had mixed experiences here, but my last visit crossed a line. I was two minutes late and…read moreneeded to quickly grab my phone from my car (as a single parent, it's essential I stay connected). One staff member acted like I needed her permission to leave the building, which was both unnecessary and condescending. During the appointment, the person fitting my glasses made inaccurate assumptions about my vision history, dismissed my input, and even physically hurt me during the fitting--with zero apology. When I politely corrected him, he brushed it off entirely. What makes it worse? I sent a kind, detailed follow-up email asking about important next steps in my eye care--lenses, drops, treatments--and nearly two weeks later, I've received no response. For a place that had no problem taking over $600 for glasses, the lack of communication and accountability is unacceptable. I don't recommend this clinic if you expect to be treated with basic respect or to receive professional follow-through on your care.

Beth F Went in for…read morean overdue eye exam. Trish did a great job of the initial exams. The technology/equipment was very up to date and well worth an additional $65 not covered by my VSP insurance. Dr. Lafone was very knowledgeable. I'm happy to have found a place to help keep my eyes in the best health possible as I'm getting older. Recommending to family and friends!

First exam with Meta did not produce correct prescription. She claimed my prescription changed in…read morethe two weeks between. Had the same exact problem with my son's prescription. Last time i ordered transitions but they didn't get transitions. I traveled to pickup but only one person could install my lenses but was on vacation. Called on the day they were to return and they were at lunch. Came the next day with that lunch time in mind and again, at lunch. Had to wait an hour to have work done, again, with lenses that were not as ordered. Asked to switch doctors and they wanted to charge me $50 to change. Now they only have one doctor. I simply cannot recommend this office.

Warning! I once would have given this place 5 stars. 6 months after my appointment and I was…read morebilled for something. After speaking to them 3 times and I asked for an itemized list of where my $789 dollars went. My insurance company was able to tell me that eyecare center is trying to charge me for a test that is not covered by my insurance. With every eye appointment I have ever had, if ever there was a test available that wasn't covered, I was always asked if I wanted that. And I have asked 3 times for eyecare center to send me an itemized list. I have also asked on the phone what they are charging me for. They said items not covered by insurance. But they can't tell me what exactly, nor does the bill have a list for what I am being charged for. My husband and I both have been going to eyecare center a long time. The doctors changed, the staff was different. It felt rushed. But what doctor's office waits 6 months to send a bill by email. No call. No paper bill in the mail until I asked. And when I call, I don't get to talk anyone in the office I went to. And they don't call you back. No I do not recommend. My husband and I won't be back.

Dr. Hobbs is incredible! I've never had a physician take the care that he took to answer my…read morequestions and to explain what was happening during my daughters eye exams. Beyond him being knowledgeable and thorough, Dr. Hobbs was eager to help me understand and provide education. It was easy to see that he's a physician who's passionate about eye care, and genuinely loves what he does.

This has been one headache after another! They have so obviously been completely adamant about…read moregetting everyone in our family into the most expensive & unnecessary contacts possible even to the detriment of my husband & daughter. They have expressed over & over how uncomfortable & less effective these extremely expensive contacts are but the Dr Reece refused to listen. My husband did finally get through to Dr Reece in person after months of "trying" them & proving to him that he preferred the others. However Dr Reece then refused to give him the written prescription for what they decided on when we decided to purchase elsewhere. My husband & daughter both took weeks, multiple calls, & multiple in person visits to get their prescriptions from the office & when my husband finally got his it was for the contacts that he had actually fought so hard to avoid. Therefore he had to go back two more times to get the correct prescription. Due to frequent insurance changes we have been to many different eye doctors. They have both been in contacts since childhood. We have never had any issues like this! They have always had success in contacts with no complications at all. There was no reason for any of this. Obviously patient care & quality eye care are not the priority here!!

Doctors re very nice. They came on in call on their day off to see us and this office is one of…read moretheirs which is my favorite

Have seen this practice for hearing issues. Audiologists are great with good bedside manners…read more Doctors are proficient and friendly. The practice is efficient and appointments are kept close to the reserved times.