Exactly why I love Warby Parker
One of the reasons I continue to love Warby Parker is the service after the sale. I now own two pairs, and I love that I can walk into any location and have my glasses adjusted at no charge. No appointment. No hassle. Just stop in when it works for you.
I normally visit the Atherton Mill location in South End, but after running errands at Metropolitan, I desperately needed an adjustment. One pair had been getting a workout and was sliding down my nose. Yelp pointed me toward this newer Commonwealth location in Plaza Midwood, so off I went.
What a pleasant surprise! The store is gorgeous--bright, modern and beautifully designed. Even better, I parked right out front.
I walked in and was immediately greeted. Mackenzie took my glasses and adjusted them perfectly. She even noticed the pair I was wearing and asked if I wanted those adjusted too. I didn't--they were brand-new--but I appreciated that she asked.
This is the kind of customer service I love: friendly, competent, efficient and respectful of your time. I was in, taken care of and back out the door without turning a simple errand into an ordeal.
And if you've never shopped Warby Parker, pop in and take a look. They have a huge range of styles, but for me, the continued service is what makes the investment worthwhile.
I'm thrilled to have another Charlotte location to add to my rotation. Mackenzie and the Commonwealth team earned all five stars.
Life is too short not to travel well, eat well--or see well! So get out there and find your next destination on your journey. read more