I went here for a few years and I would not recommend them…read more The ladies in the front of the office are amazing! The ones who do your intake stats are hit and miss. Dr. Bonnie Chen, absolutely not. I have been wearing glasses and seeing specialist since I was in elementary school, but she has been the worst eye doctor I've ever seen. I am very nearsighted, have a decent astigmatism, retinal issues, and family history of eye health issues that could lead to blindness. When I would address my concerns with her, she dismissed them. She would tell me it is average life stuff that I wasn't having issues with. My final straw was when I expressed to her that I was having more troubles with light sensitivity - mainly when driving, but also when I was outside in general - even with the use of sunglasses. She told me it wasn't possible for me to have this experience because I have brown eyes. She then went on to tell me that I just needed my prescription updated (hadn't changed much), make sure my windshield was clean (already clean), and continue wearing sunglasses (still doesn't help). I went to my pcp and got a referral to another eye doctor. I'm glad I did. My concerns were finally heard and addressed.

Service and care is always impeccable! From scheduling to exam to ordering /pickup. Top tier…read morealways

I was satisfied with the service the Doctor was very informative and the staff was caring and niceread more

To be a medical facility, this place is a joke. Called on 2 occasions and never got a return call…read more People in the office are not qualified or at least act like they aren't. I had several tests run by an employee that I felt didn't have the proper training or experience. But, when it came to my eye exam. Dr Clement performed it over FaceTime or Skype, he wasn't at the office. I don't know how it can be performed accurately through a screen. I was told I needed bifocal glasses and it would take 4 weeks for them to get there. After 4 weeks I called and was told "oh no, it's 4 to 8 weeks for glasses to come in." It has been 8 weeks, no word from Clements ​​office. NOT SURPRISED ! It's time for me to file complaints w medical board, insurance company. Do yourself a favor.. find a competent eye dr..

Drs are great. - Unfortunately the staff are grossly incompetent and could absolutely care less…read moreabout you once they have your money. - last year they jerked us around for 11 months, before I finally got back nearly $1,000 for double payment on an invoice. The woman forgot to submit the claim, lied about it, insisted on getting paid directly, then when they got paid from my insurance it took them 6 months to reimburse us. Absolute idiots.

Worst eye doctor in Charlotte. Charged me $293 after insurance for one eye exam. Unless you are…read moregetting some special discount from this business Do Not Go Here!

They lost my business. I am not recommending this place…read more Overpriced glasses and eye exams. Terrible service and options being offered: Their lab broke my favorite frame. Since it was not purchased there, I had to walk away with no compensations for the damage. They offered 30 percent off on the new frames. Why would I buy an overpriced glasses knowing that they made brake the frames again.

They were great back before the pandemic but now they require a $35 fee to book an appointment and…read moreany changes within 24hrs of the appointment forfeits the fee, even trying to move the appointment. Life happens but they still take your money

It is terrific that this branch honors the time of your appointments. If you are to be seen at…read more1:15, you will be seen within 10 minutes of that time. I greatly appreciate the respect this establishment has for their patients time. The physicians and staff here are thoroughly friendly, professional and top notch! I like the automated call the day prior to your scheduled visit to remind you of your appointment. I would be remiss if I didn't mention that the bathrooms are "pristine." They even have little touches like electric outlet, covers to protect any little ones who may be there. Looking out for the kids. I love that! Some of the offices have water coolers. It is basic hospitality to offer a cold drink of water on a hot day. Today was one of those dog days of summer when a drink of water would have been nice. Every thing else is copacetic so being thirsty is a small price to pay.

I am a patient of Dr. Ashlee Robinson and I couldn't give more praise for her and her team (shout…read moreout to you Nurse Megan)! They have been super easy to communicate with even while going to school out of state, they have continued to work with me. I felt super comfortable talking to both Dr. Robinson and her staff about any/all medical issues and I wanted to come on here incase someone sees this and is wondering if this is the doc for you? it is :)

The staff are rude The medical assistant had a negative…read moreattitude with every encounter I had. I was given 2 different medication list after surgery . When I questioned it I was spoken to harshly The staff need customer service training

Beware! I made an appt 1 month in advance for a cataract surgery consultation. Today at my appt I'm…read moretold I needed to be out of my contacts two weeks before they can take any measurements of my eye so the appt was wasted. Horizon NEVER informed me of this requirement prior to to coming in. Very Poor experience, I'll never go back.

If I could give this location zero stars, I would. This has been the most disappointing experience…read moreI've had with an eye care provider, and I have been receiving routine eye care since adolescence. My primary concerns relate to communication and professionalism at the front desk, particularly involving the office manager at the Rocky River location. During a recent visit, I was given incorrect information regarding my insurance coverage for an eye exam. I was initially told that I would be responsible for a significant out-of-pocket cost, which understandably caused concern and led me to consider canceling or rescheduling my appointment. When I attempted to clarify this with the front desk, I encountered inconsistent explanations and was informed that I would be charged a $50 cancellation fee. This was especially frustrating given that the confusion stemmed from misinformation provided by staff. When discussing the matter with the office manager, I found her demeanor to be dismissive and unprofessional, which further added to the stress of the situation. Fortunately, after speaking with a member of the financial department, I was correctly informed that my exam would be fully covered by insurance. While I ultimately proceeded with the appointment, the experience leading up to it was unnecessarily stressful and could have been avoided with clear and accurate communication. Additionally, I observed what appeared to be staff discussing patients within earshot of others, which raised concerns about professionalism and patient privacy. I do want to acknowledge that several staff members were courteous and helpful. However, my interactions with the office manager significantly impacted my overall impression of this location. I hope leadership addresses these concerns to improve communication, professionalism, and the overall patient experience.

Called about being sent a bill for services I didnt receive. The office staff was rude and…read moredisrespectful when I was trying to ask questions and express my frustration.

Warning! I once would have given this place 5 stars. 6 months after my appointment and I was…read morebilled for something. After speaking to them 3 times and I asked for an itemized list of where my $789 dollars went. My insurance company was able to tell me that eyecare center is trying to charge me for a test that is not covered by my insurance. With every eye appointment I have ever had, if ever there was a test available that wasn't covered, I was always asked if I wanted that. And I have asked 3 times for eyecare center to send me an itemized list. I have also asked on the phone what they are charging me for. They said items not covered by insurance. But they can't tell me what exactly, nor does the bill have a list for what I am being charged for. My husband and I both have been going to eyecare center a long time. The doctors changed, the staff was different. It felt rushed. But what doctor's office waits 6 months to send a bill by email. No call. No paper bill in the mail until I asked. And when I call, I don't get to talk anyone in the office I went to. And they don't call you back. No I do not recommend. My husband and I won't be back.

First exam with Meta did not produce correct prescription. She claimed my prescription changed in…read morethe two weeks between. Had the same exact problem with my son's prescription. Last time i ordered transitions but they didn't get transitions. I traveled to pickup but only one person could install my lenses but was on vacation. Called on the day they were to return and they were at lunch. Came the next day with that lunch time in mind and again, at lunch. Had to wait an hour to have work done, again, with lenses that were not as ordered. Asked to switch doctors and they wanted to charge me $50 to change. Now they only have one doctor. I simply cannot recommend this office.

Horrible experience We walk in and everyone is busy. I get that, no greeting. 2 customers and…read moreone on the phone. Employee comes over to tell us where she wants us to sit and wait. Fifteen minutes pass, another customer comes in and sits . She gets waited on. We wait 5 more minutes to explain why so rude to 2 seniors. We left. Obviously customer service stinks.

The clinic was empty when I arrived for my appointment so I had no issues checking in, front desk…read moreis the same person that pulls you back to start the eye exam before seeing the doctor. She was nice and welcoming but the doctor not so much, he didn't introduce himself nor did he greet me he just told me to follow him into the room and have a seat, after that interaction I just felt uneasy afterwards. He started things without explaining what he was going to do or what it was for. Afterwards I went next door for the frames and lenses and I was assisted by Mari and she was extremely helpful, kind and informative and made me feel comfortable. Mari definitely needs a raise because while she was helping me she was also the only one picking up the phone to assist callers as well and because of her great social and professional skills. I gave this place 3 starts because of the doctor, I never even learned his name but he was a short white male that had grey hair and that's all I learned of him.