Change is constant, right? My insurance provider decided to…read morechange from VSP to EyeMed which meant I needed to find a new provider. I had cataract surgery last March which corrected my distance vision. The downside is that I now require readers. In addition, for my part-time job, I work on a computer in a public place so I need bi-focals. Unfortunately, I lost one of the lenses and the frames are damaged. It took 2 weeks to get an appointment. I was there early for my time. I filled out some paperwork and was ready to go when Dr Brook Vastis called me in. We talked about my transition to her practice and my vision needs. Mainly to get an exam to provide to my PCP, replacement bi-focal lenses and frames. The office environment is professional and functional. The Reception process was smooth and easy. While I was waiting I noticed there were two ladies that were talking to patients about their frame selections. They have a lot of premium choices, Maui Jim, Lilly Pulitzer, State Optical, Barton Perreira, Lafont of Paris,Ernia O of Barcelona, Silhouette, Ovo Optics, Modo, Morel and Kate Spade to name a few. I met with a lady named Jessie to talk about selecting frames and lenses and completing my order. She was very professional, friendly and helpful. I was pleased my insurance covered a large percentage of the overall costs. While changing medical providers can sometimes be anxious and stressful, this was not one of them.

I have been going here for a few years now for regular eye checkups and updates to my prescription…read moreand am always so impressed by the kindness and efficiency of the staff! They are always so helpful and responsive scheduling an appointment and greet me with a smile and kind words when I arrive. The doctors are super fast and make the experience enjoyable. I definitely recommend to all of my friends and will be coming back!

We just moved to area. Really nice office. My daughter's frames broke and the front desk was very…read morehelpful even though we didn't have an appointment. They were able to pop her old lens out and put in new frame. Other places we tried were very dismissive. We went back a few weeks later for appointment and I was happy with the service and doctor.

1 will not go back. I went almost two months before they got my glasses right. I paid for…read moretransgressive lenses and for Cruz all protection. It took 6 weeks with me pleading for my new lenses before they told me they were ready then I still had to go back because I didn't get what I paid for. After two months and me confronting them they got it right.

Always a positive experience at Complete Eye Care. From the Reception Staff, the Optical Staff, to…read moreDr. Marcussen everyone is great to work with. Not only is everyone friendly, they have a good sense of humour, which I appreciate. They also have a great selection of frames to choose from (I'm personally into prescription sunglasses and enjoy picking out a new pair of Ray Bans each year). If you want a good experience from a quality, local, establishment, this is your place!

This office is a fucking scam. If you or your kids are looking for a new eye doctor, look…read moreelsewhere. I moved to this area 18mo ago and havent seen an eye doctor in almost 3 years. Figured I would go here as I looked up IN NETWORK providers in my area. None of what this place does is transparent. I asked for a simple updated Rx for my glasses and contacts. They scammed me into taking pupil dilation (which i told them I didnt want) only to turn around and make up some fake story about how I "might" have Astigmatism. Only to put me in trial contacts fit for Astigmatism and THEY HURT MY EYES. Clearly meaning I do not have astigmatism. LIES LIES and more LIES. So what should have been a $15 visit ended up being a $140 visit because they decided to code the charges as if I have astigmatism so they could say "look we put him in the fancy contact lenses, he just didnt like them." Oh and to top it all off, the script they gave me when I left was incomplete so when i went to order contacts at Costco a week later, they wouldnt complete the order because there was missing information. And doctors wonder why no one trusts them anymore after Covid...this is why!! Read the room Doc, maybe try giving a shit about your patients for once and not treating people like cattle you shuffle through your door so you can buy another beach house.

I've been a completely satisfied patient for years, the entire staff is top notch, the facility is…read morespotless and all areas are handled perfectly! Dr. Neff is an great Dr, a super nice person and runs a great office.

What a great experience from beginning to the end…read more It's been about 2 years since my last exe exam and I had a feeling I was going to need new glasses. Jessica, Gina and Dr Neff all were very professional and made me feel very comfortable. I was in and out in short order and was happy with their great selection of frames. Dr Neff has a great manner and was able to explain my test results so I could easily understand them. I would highly recommend this practice.

Very friendly and proficient. I highly recommend Premier family Eye Care for their excellence.read more

Dr. Young is excellent. Very thorough and takes the time to explain everything . Received excellent…read morecare. Staff was excellent highly recommend.

I have been seeing Dr. Mumford for almost 5 years and I would not go anywhere. The office staff is…read morevery helpful!

I went in looking for an eye dr closer to me. They were fine. The quality of their lenses is not…read moregood. I payed about 1k after insurance for my glasses. The lenses were off when I got the glasses, which they did order new ones for me. Second try is just as bad. The lenses are very plasticity and I can't see anything. I will not go back to this eye dr.

Wow! I came here to finally get my eyes checked out via a good friends recommendation and it was…read morethee best experience I've had in awhile. From the receptionist at check-in to the end of the visit it was all amazing! Dr. Au was extremely nice, funny and informative. We went through the motions of eye tests, etc. But he explained things to me in such detail. It was really appreciated. After I sat with Dr. Au I went to pick out my glasses with Melony and she was such a delight. So sweet, kind and funny! This whole team is just top notch , truly. I spent almost 2 hours in this appointment and left feeling so excited about my first pair of glasses ever. They really made me so comfortable and informed. I CANNOT recommend this office enough!!

The most caring and knowledgeable eye doctor I've seen…read more I had been previously diagnosed with mild astigmatism. Another eye doctor that I later saw in Charlotte failed to diagnose it, and when I brought up the earlier diagnosis, dismissed my concerns. Dr. David Au correctly diagnosed my astigmatism - there was a noticeable difference between the normal and astigmatism lens - and I'm glad to be finally able to get the lens I need. Dr. Au answered all my questions and showed me a protocol for referring contact lens prescriptions - quite refreshing compared to other eye docs I've seen that were less transparent and steered me towards one particular brand (that I wonder if they were receiving some form of kickbacks on). Thank you Dr. Au for being an kind, thorough, and ethical doctor. I will be a regular here.

LOVED Dr. Burt, however the office and the retail section's customer service is subpar at best…read more It's been one thing after another with the office staff- lack of customer service, not answering emails or returning calls. My favorite was Dr Burt was sick- cool, it happens we are humans. I get a text at 7 AM, fine, I call back after they left a message saying they had a spot for me. Male receptionist with an accent tells me he sees no spots then hangs up. I call back and ask to speak with Christina Pittinger the office manager. "I have no idea who you talked to or where they are but I have an appointment for you", alright, where's the ownership/apology/accountability piece. I had been waiting for two months to get in so fine, I'll be there. Show up, only to be guided through the office by three different people who had the personalities of wet dry wall. Dr Burt comes in and blows me away with his care, the amount of time he spent with me and him taking the time to educate me. I go to the retail selection, it wasn't great- selection was very synonymous and not for the fun or funky. The young lady was kind, spent the time to hear me and found two other color ways in the frames I settled on. I'm told it will be 7-10 days. Cool! I had work travel and had to buy a new phone amongst all of it so I call the office to check on the status. Paula, answers the phone. Paula is the "that's nice/bless your heart" kinda gal. Which fine. I start to explain who I am and asking for an update. She cuts me off and starts talking over me exclaiming that it hasn't been 10 days. When I start to explain I was told 7-10. She cuts me off with "we recently changed and it must be old habits or you didn't hear properly". Ma'am as someone who works exclusively in customer service it's all about ownership and accountability. As soon as I open my mouth to respond- she hangs up. I call back and get the sweet baby angel who helped with my eye wear! I feel hope! Then have to wait for Paula again, who is standing ten toes deep with no accountability for her office. Then says it's only been a week. I explain that if she had listened she would know I had been traveling and was told 7-10 days and wanting to be sure I didn't miss anything but she had hung up. She stated she was trying to be helpful and I was being rude. I explained she wasn't actively listening and she was being rude she just didn't want to hear what I was saying. I also explained this is why the reviews on yelp and google as well as social media looks the way it does. Then she hmmmpf me. I will be calling to follow up about her behavior on the phone with me but I guarantee the same office manager who talked to me previously when I was told there was no appointment is going to say no Paula works there or she has no idea who I am talking about. I'll go back for Dr Burt but moving forward I am taking my eye wear dollars to Sally's Optical Secrets in Charlotte.

Everyone was friendly & professional. The exam was very thorough with more high tech procedures…read morethan ever before. Dr. Wood fully explained the results and assured me my eye health was great. I'd highly recommend Palmetto Eye.

Outstanding service !! Dr. Stein was AWESOME . He explained my eye condition. I was very pleased…read morewith his persona. Angelica works in the optical department. She was extremely professional and knowledgeable. She provided me information on picking out frames and the importance of making sure the prescription and the measurement fit the frame. This was my first visit and I am extremely THANKFUL. Crystal F.

They have the worst phone system. I just wanted to make an appointment but you have to go through a…read morelong list of choices and then a long wait on the phone. I gave up and decided to go elsewhere. If a company can't answer their phone, then I'll go somewhere else.

Just had Lasik done yesterday and feeling amazing!…read more From my first call to Providence eye until now, I have felt cared for and well informed every step of the way. Every staff member at Providence eye is genuinely warm and caring but most importantly knowledgeable. The communication between staff members is fantastic-making the patient experience much easier. I felt so comfortable knowing that everyone was on the same page. Despite the fairly simple pre and post op instructions they were repeated to me just the right amount of times, in writing and in person. I was made to feel completely comfortable to ask any questions at all! Dr. Mozayeni was friendly, warm, informative, very detail oriented and thorough. He didn't try to sell me on Lasik, but rather educated me and was informative about my options. During the actual procedure, I thought I would be very nervous, but with Dr. Mozayeni and is fabulous tech Sara by my side, I was surprisingly comfortable and confident. When I left the office, I truly felt that Dr. Mozayeni and his staff were as happy for me and my new vision as I was! Thank you Providence eye for this wonderful experience. You're getting all my Lasik referrals!!

Great experience getting EVO ICL here. Got me in quickly for a consultation and got my procedure…read moredone the same month! Great customer service from all staff!