They are amazing and have been every visit that I've ever had. It doesn't matter whether it's the…read moreexam looking at glasses for making an appointment... The staff are always so helpful. I was one this first patients. When my insurance changed he was not in network. After 2 years I went back. Hands down one of the best doctors I've ever had. They are ahead of the curve with technology and he always knows the newest multifocal contacts that are coming out, etc. I highly highly recommend Optique

Change is constant, right? My insurance provider decided to…read morechange from VSP to EyeMed which meant I needed to find a new provider. I had cataract surgery last March which corrected my distance vision. The downside is that I now require readers. In addition, for my part-time job, I work on a computer in a public place so I need bi-focals. Unfortunately, I lost one of the lenses and the frames are damaged. It took 2 weeks to get an appointment. I was there early for my time. I filled out some paperwork and was ready to go when Dr Brook Vastis called me in. We talked about my transition to her practice and my vision needs. Mainly to get an exam to provide to my PCP, replacement bi-focal lenses and frames. The office environment is professional and functional. The Reception process was smooth and easy. While I was waiting I noticed there were two ladies that were talking to patients about their frame selections. They have a lot of premium choices, Maui Jim, Lilly Pulitzer, State Optical, Barton Perreira, Lafont of Paris,Ernia O of Barcelona, Silhouette, Ovo Optics, Modo, Morel and Kate Spade to name a few. I met with a lady named Jessie to talk about selecting frames and lenses and completing my order. She was very professional, friendly and helpful. I was pleased my insurance covered a large percentage of the overall costs. While changing medical providers can sometimes be anxious and stressful, this was not one of them.

We just moved to area. Really nice office. My daughter's frames broke and the front desk was very…read morehelpful even though we didn't have an appointment. They were able to pop her old lens out and put in new frame. Other places we tried were very dismissive. We went back a few weeks later for appointment and I was happy with the service and doctor.

1 will not go back. I went almost two months before they got my glasses right. I paid for…read moretransgressive lenses and for Cruz all protection. It took 6 weeks with me pleading for my new lenses before they told me they were ready then I still had to go back because I didn't get what I paid for. After two months and me confronting them they got it right.

This office is a fucking scam. If you or your kids are looking for a new eye doctor, look…read moreelsewhere. I moved to this area 18mo ago and havent seen an eye doctor in almost 3 years. Figured I would go here as I looked up IN NETWORK providers in my area. None of what this place does is transparent. I asked for a simple updated Rx for my glasses and contacts. They scammed me into taking pupil dilation (which i told them I didnt want) only to turn around and make up some fake story about how I "might" have Astigmatism. Only to put me in trial contacts fit for Astigmatism and THEY HURT MY EYES. Clearly meaning I do not have astigmatism. LIES LIES and more LIES. So what should have been a $15 visit ended up being a $140 visit because they decided to code the charges as if I have astigmatism so they could say "look we put him in the fancy contact lenses, he just didnt like them." Oh and to top it all off, the script they gave me when I left was incomplete so when i went to order contacts at Costco a week later, they wouldnt complete the order because there was missing information. And doctors wonder why no one trusts them anymore after Covid...this is why!! Read the room Doc, maybe try giving a shit about your patients for once and not treating people like cattle you shuffle through your door so you can buy another beach house.

I would give a negative 1000if possible. My glasses delaminated in month 18. Warranty is only…read morestandard 12 months. They told me to get lost. This is only the 2nd sad panda I have given on yelp. Never going there again. And they just snapped in half. :-(

What a great experience from beginning to the end…read more It's been about 2 years since my last exe exam and I had a feeling I was going to need new glasses. Jessica, Gina and Dr Neff all were very professional and made me feel very comfortable. I was in and out in short order and was happy with their great selection of frames. Dr Neff has a great manner and was able to explain my test results so I could easily understand them. I would highly recommend this practice.

I've been a completely satisfied patient for years, the entire staff is top notch, the facility is…read morespotless and all areas are handled perfectly! Dr. Neff is an great Dr, a super nice person and runs a great office.

I had been going back and forth to this team a few times and they were extremely patient with the…read moreproblems that I was experiencing as a person new to wearing glasses. Jennifer stepped in and redesigned the glasses and prescription, and I am so much happier. I have to stare at a computer and a phone all day and this team made everything right by being patient. Thank You

Very friendly and proficient. I highly recommend Premier family Eye Care for their excellence.read more

I have been seeing Dr. Mumford for almost 5 years and I would not go anywhere. The office staff is…read morevery helpful!

I went in looking for an eye dr closer to me. They were fine. The quality of their lenses is not…read moregood. I payed about 1k after insurance for my glasses. The lenses were off when I got the glasses, which they did order new ones for me. Second try is just as bad. The lenses are very plasticity and I can't see anything. I will not go back to this eye dr.

Wow! I came here to finally get my eyes checked out via a good friends recommendation and it was…read morethee best experience I've had in awhile. From the receptionist at check-in to the end of the visit it was all amazing! Dr. Au was extremely nice, funny and informative. We went through the motions of eye tests, etc. But he explained things to me in such detail. It was really appreciated. After I sat with Dr. Au I went to pick out my glasses with Melony and she was such a delight. So sweet, kind and funny! This whole team is just top notch , truly. I spent almost 2 hours in this appointment and left feeling so excited about my first pair of glasses ever. They really made me so comfortable and informed. I CANNOT recommend this office enough!!

The most caring and knowledgeable eye doctor I've seen…read more I had been previously diagnosed with mild astigmatism. Another eye doctor that I later saw in Charlotte failed to diagnose it, and when I brought up the earlier diagnosis, dismissed my concerns. Dr. David Au correctly diagnosed my astigmatism - there was a noticeable difference between the normal and astigmatism lens - and I'm glad to be finally able to get the lens I need. Dr. Au answered all my questions and showed me a protocol for referring contact lens prescriptions - quite refreshing compared to other eye docs I've seen that were less transparent and steered me towards one particular brand (that I wonder if they were receiving some form of kickbacks on). Thank you Dr. Au for being an kind, thorough, and ethical doctor. I will be a regular here.

I scheduled an appointment for my elderly mother, who is disabled and has significant difficulty…read morewalking. The earliest appointment available was approximately six weeks away, and my parents had to drive an hour to get there. The appointment was scheduled for 11:30 a.m. I arrived at 11:23 a.m. and informed the front desk that my mother was still on her way and would likely arrive about 10 minutes late. I also explained that, because of her disability, she needed additional time to walk from the parking area and take the elevator to the second floor. I specifically asked whether she could still be seen, and I was told that as long as she arrived by 11:45 a.m., it would not be a problem. The staff provided me with a tablet to begin completing her paperwork. While I was finishing it, my mother arrived. I briefly stepped outside to direct her where to go and left the tablet on the table. When I returned, the staff had already taken the tablet and informed me that the doctor would not see her, despite the fact that it was only 11:44 a.m. and she was literally walking into the office. After I explained the situation, one staff member indicated they would try to work her into the schedule, while another said the doctor had refused and that we would need to reschedule. We then spent another 10-15 minutes discussing the issue, during which time the appointment could likely have already begun. What is most frustrating is that I was initially told she would be seen if she arrived by 11:45 a.m., yet that commitment was not honored. Had I been told from the beginning that there was absolutely no flexibility, I could have made other arrangements or sought care elsewhere. My mother has a serious eye condition and now faces further delays in receiving treatment. Given her disability, age, and the effort required to attend the appointment, I expected a greater degree of understanding and accommodation. Unfortunately, our experience left us feeling that her circumstances were not taken into consideration.

LOVED Dr. Burt, however the office and the retail section's customer service is subpar at best…read more It's been one thing after another with the office staff- lack of customer service, not answering emails or returning calls. My favorite was Dr Burt was sick- cool, it happens we are humans. I get a text at 7 AM, fine, I call back after they left a message saying they had a spot for me. Male receptionist with an accent tells me he sees no spots then hangs up. I call back and ask to speak with Christina Pittinger the office manager. "I have no idea who you talked to or where they are but I have an appointment for you", alright, where's the ownership/apology/accountability piece. I had been waiting for two months to get in so fine, I'll be there. Show up, only to be guided through the office by three different people who had the personalities of wet dry wall. Dr Burt comes in and blows me away with his care, the amount of time he spent with me and him taking the time to educate me. I go to the retail selection, it wasn't great- selection was very synonymous and not for the fun or funky. The young lady was kind, spent the time to hear me and found two other color ways in the frames I settled on. I'm told it will be 7-10 days. Cool! I had work travel and had to buy a new phone amongst all of it so I call the office to check on the status. Paula, answers the phone. Paula is the "that's nice/bless your heart" kinda gal. Which fine. I start to explain who I am and asking for an update. She cuts me off and starts talking over me exclaiming that it hasn't been 10 days. When I start to explain I was told 7-10. She cuts me off with "we recently changed and it must be old habits or you didn't hear properly". Ma'am as someone who works exclusively in customer service it's all about ownership and accountability. As soon as I open my mouth to respond- she hangs up. I call back and get the sweet baby angel who helped with my eye wear! I feel hope! Then have to wait for Paula again, who is standing ten toes deep with no accountability for her office. Then says it's only been a week. I explain that if she had listened she would know I had been traveling and was told 7-10 days and wanting to be sure I didn't miss anything but she had hung up. She stated she was trying to be helpful and I was being rude. I explained she wasn't actively listening and she was being rude she just didn't want to hear what I was saying. I also explained this is why the reviews on yelp and google as well as social media looks the way it does. Then she hmmmpf me. I will be calling to follow up about her behavior on the phone with me but I guarantee the same office manager who talked to me previously when I was told there was no appointment is going to say no Paula works there or she has no idea who I am talking about. I'll go back for Dr Burt but moving forward I am taking my eye wear dollars to Sally's Optical Secrets in Charlotte.

Outstanding service !! Dr. Stein was AWESOME . He explained my eye condition. I was very pleased…read morewith his persona. Angelica works in the optical department. She was extremely professional and knowledgeable. She provided me information on picking out frames and the importance of making sure the prescription and the measurement fit the frame. This was my first visit and I am extremely THANKFUL. Crystal F.

Horrible experience! New patient here just trying to schedule an appointment! Attempted online and…read morefirst available showed January 2027. Attempted to call and waited almost 30 minutes before an agent took my call. Agent was not polite at all! As a new patient, I called another local business who took my call on the third ring, no waiting, no rude agent! The other business was amazing - helpful, polite, explained the process, everything! Completely opposite from what I experienced with Horizon Eye Care! I then attempted to cancel my appointment online via their chat option - which is recommended during your phone wait time. After starting the chat requesting to cancel appointment, after 15 mins the chat said 'No agents available' and just ended the chat without warning! I then had to call back and wait another 25 mins before reaching an agent to cancel my appointment. When I requested an email confirmation of the cancellation (because their website says $50 for no-show appointments that are not cancelled in advance) I was transferred for another 10 min wait to reach a voicemail! SO FRUSTRATING! I would highly NOT recommend this company if your new and looking for an optometrist!

Great experience getting EVO ICL here. Got me in quickly for a consultation and got my procedure…read moredone the same month! Great customer service from all staff!

I highly recommend Providence Eye & Laser Specialist to everyone…read more The facility is very clean. The staff is wonderful and Dr. Nunnery is honest and a true professional that cares about the patients well being. I will be back each year moving forward. Thank you!