Change is constant, right? My insurance provider decided to…read morechange from VSP to EyeMed which meant I needed to find a new provider. I had cataract surgery last March which corrected my distance vision. The downside is that I now require readers. In addition, for my part-time job, I work on a computer in a public place so I need bi-focals. Unfortunately, I lost one of the lenses and the frames are damaged. It took 2 weeks to get an appointment. I was there early for my time. I filled out some paperwork and was ready to go when Dr Brook Vastis called me in. We talked about my transition to her practice and my vision needs. Mainly to get an exam to provide to my PCP, replacement bi-focal lenses and frames. The office environment is professional and functional. The Reception process was smooth and easy. While I was waiting I noticed there were two ladies that were talking to patients about their frame selections. They have a lot of premium choices, Maui Jim, Lilly Pulitzer, State Optical, Barton Perreira, Lafont of Paris,Ernia O of Barcelona, Silhouette, Ovo Optics, Modo, Morel and Kate Spade to name a few. I met with a lady named Jessie to talk about selecting frames and lenses and completing my order. She was very professional, friendly and helpful. I was pleased my insurance covered a large percentage of the overall costs. While changing medical providers can sometimes be anxious and stressful, this was not one of them.

They are amazing and have been every visit that I've ever had. It doesn't matter whether it's the…read moreexam looking at glasses for making an appointment... The staff are always so helpful. I was one this first patients. When my insurance changed he was not in network. After 2 years I went back. Hands down one of the best doctors I've ever had. They are ahead of the curve with technology and he always knows the newest multifocal contacts that are coming out, etc. I highly highly recommend Optique

This office is a fucking scam. If you or your kids are looking for a new eye doctor, look…read moreelsewhere. I moved to this area 18mo ago and havent seen an eye doctor in almost 3 years. Figured I would go here as I looked up IN NETWORK providers in my area. None of what this place does is transparent. I asked for a simple updated Rx for my glasses and contacts. They scammed me into taking pupil dilation (which i told them I didnt want) only to turn around and make up some fake story about how I "might" have Astigmatism. Only to put me in trial contacts fit for Astigmatism and THEY HURT MY EYES. Clearly meaning I do not have astigmatism. LIES LIES and more LIES. So what should have been a $15 visit ended up being a $140 visit because they decided to code the charges as if I have astigmatism so they could say "look we put him in the fancy contact lenses, he just didnt like them." Oh and to top it all off, the script they gave me when I left was incomplete so when i went to order contacts at Costco a week later, they wouldnt complete the order because there was missing information. And doctors wonder why no one trusts them anymore after Covid...this is why!! Read the room Doc, maybe try giving a shit about your patients for once and not treating people like cattle you shuffle through your door so you can buy another beach house.

I would give a negative 1000if possible. My glasses delaminated in month 18. Warranty is only…read morestandard 12 months. They told me to get lost. This is only the 2nd sad panda I have given on yelp. Never going there again. And they just snapped in half. :-(

It was time for my eye exam and I wanted to find a local Eye Care provider. It was easy to get an…read moreappointment that fit my schedule. The staff e-mailed all of those documents you spend so much time filling out when you come into a new office. I was able to complete the required information at home and bring them in with me. I really liked that they took my insurance and didn't give me any hassle with it. I wish there were more options for glasses frames, but, I know most folks prefer contacts. On a very positive note, I found I had to go out of town unexpectedly and the staff rushed my glasses so I could have them in time. What life savers!

I love going here, problem is they never call you back! They called several weeks ago to schedule…read moremy annual exam, and since that time I've called 5 times, left 3 voicemails and they've yet to call me back to schedule. Going to now have to find someone else before I run out of contacts. Not sure what's wrong with places anymore!!

What a great experience from beginning to the end…read more It's been about 2 years since my last exe exam and I had a feeling I was going to need new glasses. Jessica, Gina and Dr Neff all were very professional and made me feel very comfortable. I was in and out in short order and was happy with their great selection of frames. Dr Neff has a great manner and was able to explain my test results so I could easily understand them. I would highly recommend this practice.

I've been a completely satisfied patient for years, the entire staff is top notch, the facility is…read morespotless and all areas are handled perfectly! Dr. Neff is an great Dr, a super nice person and runs a great office.

Dr. Mack was so unbelievably helpful in the process of getting myself contacts! I am deathly afraid…read moreof even touching my eye but he was so patient and taught me tips and tricks on how to put in and remove my contact lenses. I attamepted contacts 5 years prior to this experience and simply thought it wasn't an option for me, but now I love wearing my contacts! He was very encouraging throughout the process so I felt comfortable to practice a couple times before deciding if I wanted to go through with it. Premier Family Eye was warm and inviting and actually made me enjoy a doctors visit! I wouldn't recommend anywhere else. I don't typically write reviews but I feel so strongly about my experience here that I wasnted to share it.

Very friendly and proficient. I highly recommend Premier family Eye Care for their excellence.read more

I have been seeing Dr. Mumford for almost 5 years and I would not go anywhere. The office staff is…read morevery helpful!

I went in looking for an eye dr closer to me. They were fine. The quality of their lenses is not…read moregood. I payed about 1k after insurance for my glasses. The lenses were off when I got the glasses, which they did order new ones for me. Second try is just as bad. The lenses are very plasticity and I can't see anything. I will not go back to this eye dr.

Wow! I came here to finally get my eyes checked out via a good friends recommendation and it was…read morethee best experience I've had in awhile. From the receptionist at check-in to the end of the visit it was all amazing! Dr. Au was extremely nice, funny and informative. We went through the motions of eye tests, etc. But he explained things to me in such detail. It was really appreciated. After I sat with Dr. Au I went to pick out my glasses with Melony and she was such a delight. So sweet, kind and funny! This whole team is just top notch , truly. I spent almost 2 hours in this appointment and left feeling so excited about my first pair of glasses ever. They really made me so comfortable and informed. I CANNOT recommend this office enough!!

The most caring and knowledgeable eye doctor I've seen…read more I had been previously diagnosed with mild astigmatism. Another eye doctor that I later saw in Charlotte failed to diagnose it, and when I brought up the earlier diagnosis, dismissed my concerns. Dr. David Au correctly diagnosed my astigmatism - there was a noticeable difference between the normal and astigmatism lens - and I'm glad to be finally able to get the lens I need. Dr. Au answered all my questions and showed me a protocol for referring contact lens prescriptions - quite refreshing compared to other eye docs I've seen that were less transparent and steered me towards one particular brand (that I wonder if they were receiving some form of kickbacks on). Thank you Dr. Au for being an kind, thorough, and ethical doctor. I will be a regular here.

I scheduled an appointment for my elderly mother, who is disabled and has significant difficulty…read morewalking. The earliest appointment available was approximately six weeks away, and my parents had to drive an hour to get there. The appointment was scheduled for 11:30 a.m. I arrived at 11:23 a.m. and informed the front desk that my mother was still on her way and would likely arrive about 10 minutes late. I also explained that, because of her disability, she needed additional time to walk from the parking area and take the elevator to the second floor. I specifically asked whether she could still be seen, and I was told that as long as she arrived by 11:45 a.m., it would not be a problem. The staff provided me with a tablet to begin completing her paperwork. While I was finishing it, my mother arrived. I briefly stepped outside to direct her where to go and left the tablet on the table. When I returned, the staff had already taken the tablet and informed me that the doctor would not see her, despite the fact that it was only 11:44 a.m. and she was literally walking into the office. After I explained the situation, one staff member indicated they would try to work her into the schedule, while another said the doctor had refused and that we would need to reschedule. We then spent another 10-15 minutes discussing the issue, during which time the appointment could likely have already begun. What is most frustrating is that I was initially told she would be seen if she arrived by 11:45 a.m., yet that commitment was not honored. Had I been told from the beginning that there was absolutely no flexibility, I could have made other arrangements or sought care elsewhere. My mother has a serious eye condition and now faces further delays in receiving treatment. Given her disability, age, and the effort required to attend the appointment, I expected a greater degree of understanding and accommodation. Unfortunately, our experience left us feeling that her circumstances were not taken into consideration.

The prescriptions for my glasses have been incorrect from the start, and getting them fixed has…read morebeen unnecessarily difficult. There have been repeated miscommunications between optical and the front desk, with staff trying to resolve everything without involving the doctors. After multiple remakes and a prescription change, the glasses are still terrible and now they've stopped responding. I wish I had seen the other reviews about their glasses prescriptions sooner; I would not have wasted so much time and money.

Outstanding service !! Dr. Stein was AWESOME . He explained my eye condition. I was very pleased…read morewith his persona. Angelica works in the optical department. She was extremely professional and knowledgeable. She provided me information on picking out frames and the importance of making sure the prescription and the measurement fit the frame. This was my first visit and I am extremely THANKFUL. Crystal F.

The ladies at the front desk were nice but the problem is that the doctor was already really behind…read moreand no one was kind enough to call me and I had to take time off of work to be there on time.... my time is as valuable as the doctors. It is amazing how they can charge you for being late but never to they credit you anything for the doctor being 1.5 hours late... yes I said 1.5 hours late! He did not even apologize when he came in the room that he was late. Wouldn't it be nice to have someone in a position that should take the lead for their staff be more humble and appreciate the time of the patients?

I have wanted eye surgery to correct my vision for quite a while now. As the cost was no longer…read moreholding me back, I decided to book a consultation here. During the consultation, the staff ran a plethora of test on my eyes to get a baseline and determine my eligibility. After, Dr. Nunnery came in and informed me which options I had for vision correction. I was still very much nervous, mostly due to my own fears, so I decided to give it a week or so to think about. I ended calling back and booking the appointment for PRK. I went in about a month later for the surgery. Due to some technical difficulties, the staff ask me to return the next day for the surgery. I went back the next day, and they performed the procedure. The team went above and beyond to ease my nerves. The surgery was only about 20 minutes in total and as I rose from the chair, my vision was almost perfect. The couple days after PRK are miserable as the healing process begins, but I was supplied with plenty of prescriptions, gear, and guidance to ease the process. There also were a few checkups during this period to ensure the process is going smoothly. It's about a month after my surgery and I am so happy with the decision. My vision is great, and the cost of about $6000 was worth every dollar. Dr. Nunnery is a professional in his craft and is a personable individual throughout the entire process. The rest of the staff is just as kind and ensured I had as seamless an experience possible.

Great experience getting EVO ICL here. Got me in quickly for a consultation and got my procedure…read moredone the same month! Great customer service from all staff!