My first time visiting this location, my normal spot is the Plaza Midwood location. I recently moved so this location is close to home and I can ride my bike. My visit was during the holidays, literally a few days before Christmas so basically took whatever was available. My initial experience walking in, one person at the desk but she was on the phone. She didn't acknowledge me but she's on the phone. The thing that bothered me was, she put the call on hold and walked back to the doctor and still no acknowledgement. Not a I'll be with you shortly or someone will be with you, nothing. After roughly 10 mins of sitting there with an appointment, another lady walked in and immediately acknowledged me and started my process. From this point on, great service. Doctor was great, nurse was amazing who took my initial specs before the doctor came in. I really enjoyed the doc, she gave me some great advice and suggestions. Seeing that I'm not new to Eye Dr, she was able to pull up my old records and supported much of what my prior doc suggested. I'll definitely be back to this location, great staff once the ball started rolling. read more

I made another appointment despite my disappointing previous experiences. Well today was an amazing experience! Checked in at 2:55, was taken back by 3 and was seeing the doctors by 3:15. I was walking out the door by 3:45! Standout employee - Laura. She was amazing! Polite, helpful and even cleaned and adjusted the arm on my glasses. Love when I revisit a place that I had a bad experience in and it's improved. read more

Very nice location but the parking is a bit challenging! The entire staff are always very professional, friendly and looking out for your best interest in advice on pertinent eyes examinations and eyewear options. Although it's a bit out of the way, the overs staff make it all worth it. read more

If you would like to enter an environment where people hate working there - then this is the eye doctor office for you. You don't need to bother with pleasantries or smiles - because you won't get any in return. You sit in the tiny waiting area, filling out your paperwork while the staff stares and comments about you. That vibe you are feeling? The one where you are not welcomed - don't you go mistaken it - there is no southern charm here. You are then whisked away to the first room by women who looks like a Debbie - you see she styled her bangs in 1994 and they stayed. I guess Aqua Net really works or is this the hair version or your face staying that way. So the Bad Bang B*tch asks you the standard medical questions - making remarks under her breath as you list your anxiety meds - yes, I saw that little damn. That was why I explained that I have severe PTSD and anxiety disorder. I did arrive with an ESA and it was on me for not disclosing it but I would have been fine if you had just said like in Charlie Brown - No Dogs Allowed - all you had to say was that I needed to reschedule. Instead I was treated as containment. This meant I wasn't a patient or client - I was an obstacle. Then the woman came in to hand bad bang b*tch a post-it and she had the absolute look of disgust on her face. Let me explain the look - it was the look of a woman who meant to spit but swallowed and it tasted bad. I asked if I should leave - I was told no. I asked a second time if I should leave - I was told no. Finally I went back into the eye doc room - the is this better or this - Lens 1 or Lens 2 - room and the only person in that business that acted like a human came in. I was relieved - I thought she was the eye doctor. No she wasn't - she came in to tell me the eye doctor is allergic to dogs and that she can take my dog and lock him in her office with her. Sorry, No. Also, how did I get all the way back here if it was an allergy - Why wasn't that said early? I would have left and rescheduled. I said No of some sort and said - I am going to leave, she said no don't and I said No I am leaving. I got up and walked quietly out. I didn't want to be there - this wasn't MyEyeDr. So I called friends and found out that the Randolph one is the one you go to. This is the Eye Doctor for Karens. My bad. Didn't know. Not a Karen. So if you want to feel like Julia Roberts in Pretty Woman, the part where she goes into the snotty lady dress shop, this is the Eye Doctor for you. Have a good day. read more

The office in Fort Mill, South Carolina has to be one of the worst if not the worst eye care centers. I've been waiting almost three months for my glasses to be replaced. Whenever I call to see if my glasses are ready they kept saying they should be in soon and that it's the labs fault. It's been almost three months when they originally told me two weeks. They put the blame on the lab and the my insurance company. Today the receptionist went to get the dr and put me on hold while I was still speaking. Very rude and unprofessional. I do understand that it may not be directly the fault of the office. But since they are the ones up front handling things they are partially responsible. Today , again I was given a date my glasses should be ready. Which is June 2. If my glasses are not ready as promised and if they don't have the same prescription and detail as I had for my original pair of glasses, I want a full refund of the money I paid out of pocket. This type of service is totally unacceptable, intolerable and unreasonable for someone that needs glasses to be expected to go almost 3 months without them. read more

This was probably one of the most uncomfortable experiences I've ever had at a doctor's office. And I wasn't even sick. There was a ton of closed roads and blocked lanes due to construction. So even though it was only about a half a mile away it took me forever to get over there. I called when I was on my way and let them know I was running a little late. The only thing the girl told me was "If you're not here within your 15-minute window you'll have to reschedule." That wasn't helpful. Then she recommended a parking garage that was right around the corner that she told me was only $5. I assume that was because they validated parking. During my appointment I felt like all they tried to do was upsell me on different tests and lenses and coatings and frames that I didn't really need. I told them several times it wasn't what I wanted but the same people would come back and try to talk me into the same test and/or products. It was so weird. Then, when I was leaving the parking garage I was charged $18 because the office did not validate parking. When I called the office to inquire about why they told me it was only $5 - she told me that it wasn't her fault but she didn't have any control over the garage. Overall, I felt like they were dishonest. No one wants to feel that way about their doctor. read more

I have been seeing Dr Sheffer for over 7 years now. I can't see going anywhere else. The staff is amazing!

Great staff, very professional and personable. I was able to make a same day appointment for emergency eye care and did not wait too long before seeing the optometrist. read more

If I could give 10 stars, I would. Dr. Wells, Karla, and the two ladies at the front were sweet, patient, and knowledgeable. I was treated well, and they knew how to maximize my teeny insurance plan. Oh, and I loved leaving there without having those nasty drops in my eyes. YAY! That scan made the rest of my day possible. I will definitely return there for my checkups, and I will refer my friends. read more

Two weeks ago when I was choosing my frames, I found one that I really liked but it was too small on me and I asked the employee if they could make it bigger and she said yes. When my frames were ready, I noticed they weren't adjusted like I requested and I asked the lady at the reception if they could make it bigger. The lady said they only made adjustments if the frames were too big, my frames were really small and she said they couldn't do anything to make my glasses bigger. She then said I should've chose another frame if it was too small on me in a rude tone when I was not informed of this information when I was picking out my frames and I couldn't order another pair because it was covered by my insurance. I had to go to the Target Optical Center to get my frames adjusted to a bigger size and it was for free. read more

Very professional and nice staff. Dr. Virnig and Dalyn were excellent in providing eye care services.

The staff was very upbeat and friendly. Doctor was very informative and knowledgeable. After having my pupils dilated, I was led into the lense area, and it felt like a sales pitch and pressure to purchase frames from them. Although my eyes were blurry, I was asked if I wanted to buy a pair at that time (to which I of course declined). read more

Poor selection, poor communication and they don't stand by they're frames, everything is blamed on the supplier.

I had an amazing experience at this location, all of the ladies were very friendly and efficient. The optometrist took his time to explain things to me and I didn't feel rushed. I was self pay and they did their best to give me the best prices possible. I will definitely be going back. read more

I was serviced by the uptown My Eye Dr location managed by Carol. I have been going to this location for 2 years now. My current experience was the worst overall service I have ever received at any establishment. I brought in two frames to have my eyeglass prescription to be put into. I talked with the technician extensively about the lens types offered. She ensured me that with the thinnest lens (nearly $300 each) that there would not be any thickness on the sides. So I paid for the thinnest lens including all other additions (anti reflective, blue light, etc) for both pair of glasses (nearly $1000). I will list all things that went wrong in the process: 1. I had to call and follow up multiple times regarding the status of my order. I was told the frames would be in by a certain date, and they were not ready until 8 days later. 2. When I came into the office (not because they called me to let me know my frames were ready but to check on my order), after searching the back for 20minutes they found out that one pair had in fact come in. The lenses were extremely thick on the sides, unlike what I was promised. When I expressed my unhappiness with Carol, she simply stated we don't provide refunds, and that is their policy. 3. I had never been informed of the policy prior to paying for my frames IN FULL, nor is the policy stated on the receipt. Carol stated that the policy is posted within the store. The policy is an 8x11 poster tucked in the corner of the store where no one can see it. You would think that a policy as important as that one would be posted on the front desk, on the front door as you enter, and on every receipt. But no, it is not. 3. I had to request Carol to take note of my request for a refund as she simply stated she "had to call the district manager." She did not express any apologies for my time and money wasted or my unhappiness due to the incompetence of the technicians. 4. When the second pair of frames came in, I went to pick them up. ONLY because I saw the order paperwork from the technician, I noticed that my orders had not even been made for the thinnest lense (.74). When asked why, the technician mentioned that the thinnest lens would not have been available for several weeks so they executed my orders for the next thinnest. I PAID FOR THE THINNEST LENS YET THEY CHANGED MY ORDER WITHOUT MY CONSULT (NO CALL OR MESSAGE TO ASK IF I WOULD BE OKAY WITH THAT) OR CONSIDERATION/CONSENT. They did not think anything was wrong with this and had I not asked, I would not have been told or disclosed that the order THEY made was cheaper than WHAT I PAID FOR. THEY WOULD HAVE KEPT ALL MONEY THAT I OVERPAID. 5. Only after this point did Carol agree to a refund. Regardless of my refund, my experience my horrendous and the most frustrating experience ever. This store is POORLY managed, all policies need to be reviewed and updated, and all workers need serious training. I can only imagine how many other clients are getting ripped off without even knowing. I will not be returning as a customer and encourage others to never attend this store as well. If you do, PLEASE REVIEW ALL ORDERS AND CHARGES. DO NOT PAY BEFORE YOU HAVE TO. I have all documentation to support all facts above. read more

This was my first experience at an eye doctor and I just wanted to say the customer service was amazing. They were so helpful in answering any questions I had, very attentive and sensitive to the fact that it was my first time. They were running a little behind and were incredibly apologetic which I really appreciated. Plenty of options from frames to choose from, and the location is great if you work in the city! read more

If you want your glasses lost in the mail. No proper communication about the whereabouts of said lost glasses. Don't worry about anything else because at MyEyeDr they will treat you like "you're not just another patient -- you're a member of our vision care family, and your satisfaction means the world to us". Which means you will be treated exactly the opposite of that. read more

Very behind in appointments at 9:30 in the morning? My appointment was a 9:30am this morning. Walked in at 9:20, did the paperwork. Guy in front of me waiting. At 9:40, he says he needs to leave, can't wait any longer and reschedules. I turn to the receptionist and said, "You are that far behind already? When will you see ME?" She said it would be another 20 minutes. So see me at 10:00 for a 9:30 appointment? And I guy leaving only brought that to 10:00? Otherwise it would have been an hour wait? I think not. I have seen this movie before. The doc who can't get to the office in time and delays all of her appointments all day. Nope. Not doing that. Skip this place. And read all the bad reviews. read more

I recently had my first appointment with MyEyeDr. I was looking for a new optometrist that was convenient for me to get to from work and this one fit the bill. The scheduling process was very smooth - I called them up, they took all of my info, pulled up my eye insurance while I was on the phone and was able to get me scheduled relatively quickly. The day of the appointment, I was seen right on time. They had most of my information already set up - very little paperwork to complete. The entire process was easy, professional and pleasant. I am 110% pleased with MyEyeDr and would recommend this location to anyone looking for a new eye doc. read more

My appointment was a very positive experience. The receptionist was very friendly and the wait was only 5 minutes. Dr Virnig was engaging and thorough with her exam and review. She took the time to explain everything and compare to the exam from last year. Angela Neal and Carol Erwin helped me with a new pair of glasses and explained my insurance coverage. They teamed up to provide great customer service. I'll continue to utilize their services as long as this is the experience. read more

Good visit! Covid protocols all covered. Nice,friendly staff. Knowledgeable about maximizing my lame insurance plan to my benefit. Will be back for all my check ups:) read more

Dr Virnig is just amazing - such a wonderful and caring doctor. Convenient location and hours are flexible enough to fit around my work schedule. Have been coming to this location for a very long time and love it. read more

I came in for an eye exam which went very well. My optometrist had just moved to MyEyeDr. This was my first visit to this business. I went into the prescription glasses department with frames I had just brought home with me from Paris. I was told my prescription could definitely be put into those frames. Then the woman helping me took them to the back and brought them back with the right ear piece completely broken off! I don't even think they can be repaired because she broke right through the plastic. She said she was 'adjusting them' and heat was involved. I don't think any heat was applied to the hinge at the temple. I have never seen anyone try to adjust frames before prescription lenses were inserted, and these frames fit pretty well. This woman did not have the experience to deal with customers as she had problems accessing my prescription in the computer, and with getting it to print later. DON'T GO TO THIS PROVIDER! I am sick about my frames. read more

I evacuated to Charlotte from Georgia during Hurricane Irma, and by the time I got here, my prescription sunglasses (which I need for driving) were so loose, they were flying off my face. I desperately needed them tightened before my 6 hour drive back home. This location was close to my hotel, and they were kind enough to adjust them for me for free! read more

The entire staff at MyEyeDr on Tryon was amazing. From the moment I walked in the door I felt welcomed. They got me back quickly and the exam was more thorough than any other exam I've had in all my years of wearing glasses. They explained all charges, insurance coverage etc. and did not complete any services that were additional charges without asking first. read more

This was my first eye doctor's appointment in 10 years. All the staff at My Eye Dr. was great to work with. It was very easy to schedule my appointment, and they made me feel very comfortable during the eye exam. The lady who assisted me with picking out my glasses, was great & did not rush me into making a decision. read more

I've been going to this office a couple of years now and have always had a great experience. They are helpful and listen to my questions about the comfort of my contact lenses. read more

Love this location, they are extremely friendly and the Dr. was great, she was very informative and explained everything to me to better understand what I needed. I wish I would remember the name of gentleman that helped me pick out my eye glasses, now he did an amazing job and what I liked about him is he didn't try to force me into what he wanted me to spend but he actually told me what looked good and what didn't according to what I liked and saved me a LOT of money! Thank you all from start to finish at the receptionist desk, it was great! read more

Unorganized mess. Scheduled an appointment online and Entered all of my insurance into the system. They call me a week before the appointment and again take my insurance info and tell me they will call me if there's any problems. I take a day off of work so that I could go to the appointment and when I get there and show them my insurance card the lady says that they don't accept my insurance and that I can pay out-of-pocket. I ask her why no one called me back to tell me that before I used a day off of work and spent my time to come to the office. She says she's really busy. I would highly recommend you do not waste your time at this office read more

Terrific eye exam - knowledgable, personable doc & modern equipment. Polite & competent front desk staff; nice range of frame styles; no long waits for your appointment. read more

I really love how convenient this office is and how friendly the employees all were. Contacts are expensive but I don't think they have much control over it. read more

I have been going to various eye doctors for over 20 years and these folks are BY FAR the best. Dr. Virnig and the entire staff are awesome. I honestly have never met a friendlier and more helpful group. I live in Uptown and the location is perfect, but honestly even if I lived an hour away I would still come see them. read more

I like the customer friendly stuff and schedule time of myeyedr. They explain me my benefits and charges. But the only thing i don't like is to wait. I booked appointment for 3:30 pm and i was in their office sharp 3:30 pm. But i was asked to wait as dr were busy checking other patient. read more

OMG I just got my glasses back and they are just GLASS, like in your window. My husband says my glasses are usually real blurry to him and he's wearing them walking around. He doesn't even wear glasses. I cannot see my computer. I asked for them to make the glasses the same as last year, don't know why they did this. They have done my glasses fine in the past. In 3 days I won't have glasses insurance anymore so I am stuck with these people. I was supposed to get a call back from a mgr but have not yet. I won't be back. Next year I'm going to walmart. read more

Dr. Virnig is *amazing* and this 3 star has nothing to do with her. She gets 5 stars. The three stars has to do with management. I called from work driving to pick up my contacts prior to going out of town for Labor Day. I had asked if they could be shipped to me because I knew this would be an issue - was told they could not. The man (Joe?) who I'd asked said "no problem, if you call ahead, I'll bring them to your car so you don't have to park" which is what I did. Instead I was met on the phone with a rude woman who I think was the manager or owner who told me "we close at 5". I was on the way but was worried I would be a few min (5 at the most) late finding parking uptown on Tryon. She did not offer to run the contacts out, as previously indicated but was focused on the 5pm closing time "the doors lock at 5" as if a robot closed them. Well, thankfully I was able to park and run in by about 4:56 --- to be greeted by an empty front desk. I had to nearly yell to the back to even get the woman to meander to the front and give me my contacts. I found that pretty rude after she had told me she was waiting to lock the door on my face. My insurance dictates I go to MyEyeDoctor. They must pay Dr Virnig pretty well because she should be working at Charlotte Eye ENT, where I used to go when I had a choice - much classier outfit. read more

Don't even waste your time here. Especially if you commuting from work on a lunch break or running a few minutes late.

I actually went to the location on Arrowood Rd to get my glasses. They were very helpful and took the time to explain the kind of glasses I needed. They helped me pick out the frames that worked with my face shape. I got the glasses but unfortunately the arms were not long enough and were not comfortable for me. I called my eye dr and they told me to bring them back and get a new pair because they want me to be happy with my purchase. They have a 0 day return policy which I loved. They were extremely nice and I really appreciated it. I will definitely be back for my annual visit. read more

Have used many other providers, and have had my best experience by far with MyEyeDr in uptown Charlotte. The doctor takes her time with the exam and explaining what is seen in the retinal examination. I tried contacts on for the first time (I am 58) and the staff was extremely helpful in selecting both eyewear and contacts. Great service and I have VSP so no issues with insurance or billing. read more

Love, love, love this office! Everyone is so nice and helpful! Dr. Kelly Virnig is the jam! Best eye doctor around! I followed her too this office from a different office she use-to work at! read more

Had a great appointment with Dr. Kelly & Carla. Super nice and they spent a good amount of time working with me to get the best resolution. Easy to schedule & order. Unfortunately you have to pay for parking in this uptown location but the staff makes it worth the while. read more