I don't often write reviews for non-restaurant establishments, but I had such a great experience at…read moreMy Eye Dr. on Randolph Road yesterday that I had to jump on here and let others know about it!!! I previously went to another eye doctor in town and was trying to request a new appointment - ended up sitting on hold for 20+ minutes and gave up. A coworker raved about her experience with My Eye Dr., so I decided to look them up online. Within five minutes, I was scheduled for an appointment just a few days in advance and was able to fill out all of my paperwork online. I was even able to shift the appointment time the day before - great mobile experience. They have ample parking behind their building on Randolph, and the staff are super friendly. In less than an hour, I was able to have my exam (both the measuring portion with NO dilation as well as the doctor portion to update my prescription) and purchase my new contact lenses up front (the eye care consultant I worked with was amazing - she priced checked my brand and saved me $100 for the year!). I am so pleased with this office and its convenient location - this is absolutely my new eye doctor going forward!

After an eye exam where the doctor participated remotely which is super weird, the Local MyEyeDr…read morestaff would not submit the insurance claim as they insisted I did not have insurance for the exam and frames/glasses. Only after several days of back and forth with them and my insurance carrier did they finally admit that yes I had insurance, Big hazel with their terrible staff. Then since I did have insurance covering part of the cost for frames/glasses they tried to increase the price of my frames/glasses by 35% because I had insurance. They are nothing but crooks. Stay away!

I had an awesome experience today with the entire staff at Piedmont EyeCare Associates! From the…read moremoment I walked in until the moment I left, they were super helpful, kind, caring, and had a great sense of humor. You don't find ANY of that in this day and age in a doctor's office. Most of them make you wait at least a half hour and then can't wait to get you out ASAP with zero emotion or class...like a bunch of ZZZZZZOMBIES!! Thanks for changing my perception and image of what a doctor's office can be like. They have set the bar very high and I wouldn't recommend anyone else to be the team that cares for my eyes--now and in the future. I especially want to thank Maria for assisting me in picking out an extraordinary pair of exquisitely cool glasses. She is the utmost professional, very knowledgeable at what she does, and has a great sense of humor. She is the BEST!! I can't wait until my new spectacles arrive! Thanks again to Maria and everyone at Piedmont EyeCare!! You made my day and restored my faith at least in the eyecare profession!! See you again soon! SUPER SATISFIED, client, Brenda

NOTE: This review is not regarding the skill of the optometrist at this location. This review has…read moreto do with issues related to communications from this optometrist office and the professional acumen of the staff. You don't have to read the rant below. Here's the issues: 1) Off-putting and excessive security for an optometrist office, 2) Electronic Health Records system questionnaire that doesn't value the patient's time, 3) Incompetent office staff (scheduling appointments within insurance parameters). There are other optometrist offices that provide better customer service. For more specifics: To start, greeting clients with a locked door. I know that it is the 21st century. Certain neighborhoods can be rough. Is Blakeney or Weddington a high crime area? I don't think so. So, why is it necessary to have everything but a retinal scan to get into the office space? So you had someone come in and grab some frames - once (Oakley frames cost about $15/pair to manufacture, you may pay $100/pair). Stop treating the vast majority of people as if they are going to repeatedly violate the security of your business. Between your profit margins and your insurance, you can handle the shrink. Next, let's address the Electronic Health Records system (EHR) that is designed to consume mass quantities of patient time asking questions that are sometimes patently ridiculous. Men cannot get pregnant, this is basic biology. In a digitally active online form in the 21st century, why after acknowledging that I am a man would a form ask me if I'm pregnant (this is a "sex" question, not a "gender" debate)? No reason other than wasting time/energy. Why would such a system not retain information from prior visits and simply ask for changes and updates to previously reported information? Its not a HIPAA thing. Is it because you don't value the client's time? So, you really are going to ask me to fill out this complete multi-page form again for another appointment next week - really!? Finally, lets talk about the importance of scheduling appointments that acknowledges the world of health insurance that we live in and that funds the very existence of the modern optometrist office. When a client completes an appointment and the optometrist tells the person at the front desk to set them up for their annual appointment, it is not a stretch to think that part of the scheduling algorithm would be to include insurance requirements for the ANNUAL check-up. So, imagine my disappointment, when I show up after completing the forms, working my way through security, and the front desk staff asks, "So, you're going to be paying for this visit out of your pocket?" No, I pay a monthly premium so I don't have to. Now, to make it worse, I have addressed these same issues - in writing - to the company at least 2 years ago. They haven't done anything to change them. This optometry office needs significant improvement.

TERRIBLE experience! I was told my eye exam would be covered and so were my glasses considering…read morethey took my insurance which I made sure of when I made the appointment, to then get there be seen and they wanted 700 DOLLARS for 2 pair of glasses! While making my appointment I also made one for my daughter, also checking to make sure her insurance was excepted as well, it was. We were told we would have to pay $45 dollars for her to be seen with the kind of insurance she had, was perfectly fine with that. We get there and they tell us her insurance is out of network! Absolutely disgusted with the inconsistencies of lies that were told to just get us there. 0/10 experience will never go back and will never recommend to anyone.

My daughter and I both got eye exams at Stanton optical and to say that it was bizarre is putting…read moreit mildly. After filling out the patient history form on the eye pad they take you in for the initial eye checkup they tell you put your head here and put your head there, there will be a puff of air etc. etc. then they let you know you will be seen soon, just when I was called in to see the doctor it was an online "Doctor" on a screen, it's actually a virtual exam by a young man that looked no older that 20 years old. It was really awkward because the technician plays the middle man between the patient and the "doctor" on the screen. OK and here's the kicker the staff does not speak unless you ask them a question, the "doctor's" only job besides sitting at home was to say "better one or better two" there is nothing more to the exam, there is nothing more from the staff no questions like: Do you have headaches? How's your driving at night? Or ask my daughter how is your vision at school? There is ZERO basic human conversation from them. We felt extremely uncomfortable being there. It reminded me of "Invasion of the Body Snatchers"

Great business that's been around for years in my hometown, I've come here for years since…read morehighschool. Even after moving all the way to rockhill to give them my business the ladies in the front are extremely professional and friendly and the doctors are always honest and give the most professionalism.

I had a fantastic experience with Waxhaw Family Vision Care! Brittany was absolutely caring and so…read morepatient doing all the testing machines with me explaining what was needed for each step! Lionel was wonderful and took his time helping me get glasses I really liked and that complimented my face shape! Dr. Cress was great at making sure I understood all the test results and plans moving forward. Wendy was extremely welcoming and very kind! I highly recommend this amazing practice for their outstanding staff!

This office is a fucking scam. If you or your kids are looking for a new eye doctor, look…read moreelsewhere. I moved to this area 18mo ago and havent seen an eye doctor in almost 3 years. Figured I would go here as I looked up IN NETWORK providers in my area. None of what this place does is transparent. I asked for a simple updated Rx for my glasses and contacts. They scammed me into taking pupil dilation (which i told them I didnt want) only to turn around and make up some fake story about how I "might" have Astigmatism. Only to put me in trial contacts fit for Astigmatism and THEY HURT MY EYES. Clearly meaning I do not have astigmatism. LIES LIES and more LIES. So what should have been a $15 visit ended up being a $140 visit because they decided to code the charges as if I have astigmatism so they could say "look we put him in the fancy contact lenses, he just didnt like them." Oh and to top it all off, the script they gave me when I left was incomplete so when i went to order contacts at Costco a week later, they wouldnt complete the order because there was missing information. And doctors wonder why no one trusts them anymore after Covid...this is why!! Read the room Doc, maybe try giving a shit about your patients for once and not treating people like cattle you shuffle through your door so you can buy another beach house.

I would give a negative 1000if possible. My glasses delaminated in month 18. Warranty is only…read morestandard 12 months. They told me to get lost. This is only the 2nd sad panda I have given on yelp. Never going there again. And they just snapped in half. :-(

I went in looking for an eye dr closer to me. They were fine. The quality of their lenses is not…read moregood. I payed about 1k after insurance for my glasses. The lenses were off when I got the glasses, which they did order new ones for me. Second try is just as bad. The lenses are very plasticity and I can't see anything. I will not go back to this eye dr.

I have been seeing Dr. Mumford for almost 5 years and I would not go anywhere. The office staff is…read morevery helpful!

Very friendly staff and Dr Bunich performed a thorough exam and explained everything very well.read more

The staff were all amazing. The nurses were all very kind and attentive and listened to all my…read moreconcerns while setting up my appointment and before meeting the doctor. By far the best doctor I've ever talked to, he was very attentive and validating of my concerns. He was very in-depth with every aspect of my eye injury care and preventative care, and eased my anxiety about it. I will absolutely come back!! I do not regret taking the chance to try this place. Thank you guys!!! :))

I have been a patient of Dr. Knudson for over 5 years and without a doubt he and his team is truly…read morethe best optometrist office I've ever been to. Dr. Knudson is extremely knowledgeable, friendly, patient and focused on providing the best experience possible regardless of what your eye care needs are. He has two locations but practices more at the Rea Farm location and regardless of which location you go to, you can expect excellent customer service, prompt attention and a professional environment. His offices offer LASIK surgery, contacts lenses, glasses and of course thorough eye exams. Over the years, I've come to consider him more of an friend than my doctor because of his honesty, friendly demeanor and expertise. I highly recommend Carolinas Vision group for all your eye care needs especially if you're looking for a new optometrist or looking to get an reliable, honest second opinion on your vision needs.

I ordered sunglasses from your office nearly 7 weeks ago. They were supposed to be ready in 2…read moreweeks. The times I called your office (they never proactively communicated with me) I was routed to the same person. She gave me the run around, did nothing to resolve the issue or offer to compensate me for the inconvenience. The glasses finally came in, but no one called to notify me. I received a text and an email which is very cold when you've got two ladies sitting at your counter. I've used Carolinas Vision Group ever since I moved to Charlotte, but this last experience has been so disappointing. It's time to move on.