After reading some reviews, I decided to book a much needed eye exam for my three year old. I was…read morea little hesitant because what three year old can sit still long enough for an exam?! The staff was friendly, helpful and very patient with us. After some ups and downs with my wild child, they even let him pick a toy out of a treasure box, which he thought was pretty awesome! The eye care center has a pretty good selection of eyewear for kids. And their prices are average/practical. Our eyewear was even ready to same day!! Overall great experience. Glad I chose to come to this office!

I just want to start this off by saying my family and I have been going here for over 10 years. I…read moremoved recently out of state but have continued to see them when I'm in town for exams. In March I purchased contacts and then glasses later on this year. I'm in town for the holidays and unfortunately had forgotten my contacts. I called and explained the situation, how loyal we are and how I'm from out of town. I nicely asked if I could swing by and get 2 pairs of contacts - Wendy declined and proceeded to say that unless I come in for an exam or put in an order I wouldn't be able to get the trial contacts. With the amount of years and money my family and I have spent, and I can't even get 4 individual contacts. Safe to say I will not be a returning customer.

Truly love the staff! Those ladies are amazing. They always seem happy to see you and never let you…read moreleave unhappy, without doing all they can to help you!! Blessed yo have y'all! Thanks!

My wife went to the Mint Hill office for a routine eye exam. After the exam they told her she did…read morenot have insurance and charged her for the entire amount. She is on Medicare which the plan covers 100% with no copays but they refused to accept her insurance. Once I contacted them they tried to tell me her insurance does not cover. After some time of discussion they realized it does cover and refunded the entire amount. Now I had to wait for 5-15 days for the refund which is not acceptable since the initial charge only took minutes to be posted to my checking account. Last year I had a similar issue with then and went to a different Optometrist this year. Maybe my wife will also choose a diferent eye doctor next year because of the office services

I had an awesome experience today with the entire staff at Piedmont EyeCare Associates! From the…read moremoment I walked in until the moment I left, they were super helpful, kind, caring, and had a great sense of humor. You don't find ANY of that in this day and age in a doctor's office. Most of them make you wait at least a half hour and then can't wait to get you out ASAP with zero emotion or class...like a bunch of ZZZZZZOMBIES!! Thanks for changing my perception and image of what a doctor's office can be like. They have set the bar very high and I wouldn't recommend anyone else to be the team that cares for my eyes--now and in the future. I especially want to thank Maria for assisting me in picking out an extraordinary pair of exquisitely cool glasses. She is the utmost professional, very knowledgeable at what she does, and has a great sense of humor. She is the BEST!! I can't wait until my new spectacles arrive! Thanks again to Maria and everyone at Piedmont EyeCare!! You made my day and restored my faith at least in the eyecare profession!! See you again soon! SUPER SATISFIED, client, Brenda

NOTE: This review is not regarding the skill of the optometrist at this location. This review has…read moreto do with issues related to communications from this optometrist office and the professional acumen of the staff. You don't have to read the rant below. Here's the issues: 1) Off-putting and excessive security for an optometrist office, 2) Electronic Health Records system questionnaire that doesn't value the patient's time, 3) Incompetent office staff (scheduling appointments within insurance parameters). There are other optometrist offices that provide better customer service. For more specifics: To start, greeting clients with a locked door. I know that it is the 21st century. Certain neighborhoods can be rough. Is Blakeney or Weddington a high crime area? I don't think so. So, why is it necessary to have everything but a retinal scan to get into the office space? So you had someone come in and grab some frames - once (Oakley frames cost about $15/pair to manufacture, you may pay $100/pair). Stop treating the vast majority of people as if they are going to repeatedly violate the security of your business. Between your profit margins and your insurance, you can handle the shrink. Next, let's address the Electronic Health Records system (EHR) that is designed to consume mass quantities of patient time asking questions that are sometimes patently ridiculous. Men cannot get pregnant, this is basic biology. In a digitally active online form in the 21st century, why after acknowledging that I am a man would a form ask me if I'm pregnant (this is a "sex" question, not a "gender" debate)? No reason other than wasting time/energy. Why would such a system not retain information from prior visits and simply ask for changes and updates to previously reported information? Its not a HIPAA thing. Is it because you don't value the client's time? So, you really are going to ask me to fill out this complete multi-page form again for another appointment next week - really!? Finally, lets talk about the importance of scheduling appointments that acknowledges the world of health insurance that we live in and that funds the very existence of the modern optometrist office. When a client completes an appointment and the optometrist tells the person at the front desk to set them up for their annual appointment, it is not a stretch to think that part of the scheduling algorithm would be to include insurance requirements for the ANNUAL check-up. So, imagine my disappointment, when I show up after completing the forms, working my way through security, and the front desk staff asks, "So, you're going to be paying for this visit out of your pocket?" No, I pay a monthly premium so I don't have to. Now, to make it worse, I have addressed these same issues - in writing - to the company at least 2 years ago. They haven't done anything to change them. This optometry office needs significant improvement.

I've been going here for years, always exceptional service. The Optometrist is proactive and…read morecurrent.

I paid $437.00 out of pocket for my new glasses. 4 times the .lenses came back and I had a problem…read moretrying to read with them. On the 5th visit they gave me another eye exam to send to the lab. this time the glasses were good. I am now being billed $142.00 for the eye exam. I should not have to pay extra since the eye exam would not have been necessary if the lab had sent the correct lenses. I said I wasn't going to pay this and was told they have a collection agency. I am still not going to pay and am sorry I will have to find a new eye dr. I was happy with the employees but after this experience will not go back to them.

I'm a welder in a race shop in Monroe, and I had a small piece of metal in my left eye. I was…read morelooking to see if I could get it out myself, so i tried to flush it out at our eye wash station at work and thought I got it out, that was a big negative. Called to make an appointment, walked in, gotvall the tests done and they found that small piece of metal and used a Qtip to get it out. I was in and out in less then an hour. Hopefully it won't happen again, but if it does I know where I'm going.

My son and I visited and received new glasses from Dr. Hahn. But, when it came time to pay our…read morebill, there was a difference of $25 from what my insurance paid. I had to call their office 3 different times in order for them to accept my payment. The first time I called their computer was down. The second time I returned a call and since it routed to their Matthews office, they wouldn't take my credit card. The third time I called they told me there was a $10 fee on top of the $25 because it hadn't been paid when I'd been trying to pay it. This business needs to come into 2024 and have online payments. Also, they could have staff who will take a payment instead of giving reasons why they can't. Totally unprofessional.

I made an appointment and filled out my new patient forms online. I got an 8 am appointment with…read moreDr Cureton. At 755 i entered the office where i was greeted warmly and professionally. A technician came to do some preliminary testing. I saw Dr Cutin who was very pleasant and though. He answered all my questions.. Since i need new glasses, he took me to the optical shop and Kathryn. She helped me choose the perfect frames for me and ordered the correct lenses. I followed up with Dr Cureton. He took time again to thoroughly explain the results of my exam. I went back to the front desk and checked out. What an awesome medical office. Professional and personable. They treat you like you are their only patient? I won't go anywhere else

Great business that's been around for years in my hometown, I've come here for years since…read morehighschool. Even after moving all the way to rockhill to give them my business the ladies in the front are extremely professional and friendly and the doctors are always honest and give the most professionalism.

I have been going to this practice since moving to the Carolinas in 2005. Even though I now live 40…read moremins away from there practice, I still make the drive and have referred relatives to them. Dr Thomas is typically my provider. He is authentically personable and funny. He is thorough and straightforward in his diagnostic process as well as in explaining. Excellent bedside manner. This year, I had occasion to meet and interact with Dr House. I must say, they are quite a pair. My review of Dr Thomas, above, also applies to Dr House. I can honestly say, I love them both as my eye care providers. Being in allied health, I understand that with the many transitions they've had to make, haps have inevitably occurred but I have seen them work hard to tighten up when things have come to their attention.

I am not pleased with their customer service lately. I ordered replacement lenses in December and…read morewas told that I would be called when they came in. After three weeks I called, they were still not in. After not hearing from them for four months I went in to check. My lenses were not in. I was told they sent a lot of things back because they had been "bought out". No one cared enough to contact me during this process. I doubt I would have ever heard from them had I not gone in myself. A disappointing, and unfortunately ongoing experience.

Dr. Mack was so unbelievably helpful in the process of getting myself contacts! I am deathly afraid…read moreof even touching my eye but he was so patient and taught me tips and tricks on how to put in and remove my contact lenses. I attamepted contacts 5 years prior to this experience and simply thought it wasn't an option for me, but now I love wearing my contacts! He was very encouraging throughout the process so I felt comfortable to practice a couple times before deciding if I wanted to go through with it. Premier Family Eye was warm and inviting and actually made me enjoy a doctors visit! I wouldn't recommend anywhere else. I don't typically write reviews but I feel so strongly about my experience here that I wasnted to share it.

Very friendly and proficient. I highly recommend Premier family Eye Care for their excellence.read more