My mother and I have been patients here for several years and have always received excellent care…read morefrom Dr. Bailey. Unfortunately, our most recent experience with the office administration has changed our decision to continue as patients. At my last visit, my prescription changed significantly, and I am now transitioning into progressive lenses for the first time. Because I order my glasses independently, confirming my pupillary distance (PD) is essential. This has never been an issue in the past. After leaving a voicemail with no response, I called again and was eventually transferred to the office, where I spoke with Erin. I was informed that the practice no longer provides PD measurements due to "liability concerns," a policy that was apparently implemented about 1.5 years ago--without notifying patients. This policy effectively prevents patients from ordering glasses elsewhere. I expressed my disappointment and noted that had I known of this policy change, I would have chosen a different provider. Erin initially stated she would "share my concerns in a roundabout way" with management. When I mentioned I would also be completing a survey, she told me there was no need for her to pass along my concerns because management reviews surveys. I made it clear that I still expected my concerns to be communicated directly, as I was speaking with a staff member who had the ability to do so. If you are comfortable purchasing expensive, limited frame options in-office, this may not be an issue for you. However, if you prefer the flexibility to order your own frames and lenses, I recommend looking elsewhere. As a result of this experience, I advised my mother to cancel her upcoming appointment, and we will be transitioning our care to another provider.

Long time patient but reconsidering continuation of services. I was left in the room for over 30…read moremins while they started closing mid eye dilation. Left and went to the desk to get a vague sorry, then got another electronic bill after I paid in office. They lost their best 2 workers , now it's all inexperienced workers.

I am new to Charlotte and was in dire need of a repair to my frame. I walked in 15 minutes before…read moreclosing (my bad for reading the hours wrong) and the lady at the front desk greeted me warmly and immediately offered to take them back and give them new nose pads and fix the loose hinges. When she was finished, she said there was no charge and that she was happy to help. I don't usually leave reviews but it really made my whole week, and I hope she gets more appreciation she deserves! Thank you again!

I have been a patient of Dr. Hawks since 1994. While she has remained a good eye doctor over the…read moreyears, her office staff has declined SEVERELY over the years. She has managed to hire in some incompetent, rude, unfriendly and even racist staff over the years. Well, it has finally hit an all time low. She has a new office manager named Jake. He is a virtue signaling, rude and incompetent individual. He called ahead of my appointment for my insurance information. The imbecile didn't have any of it written down or otherwise on hand and then proceeded to tell me that I would have to possibly pay for all services. He also has a severe disrespect of veterans (I am one myself). After 27 years, I am going to look for a new eye doctor way outside of Charlotte since Jake's type seem to be running Charlotte now.

I love spectrum and will keep going even though I don't live in the area anymore!!! They are the…read morebest. It's easy to make an appointment quickly and easy to park once arriving. Everyone is so kind, they take you on time and are so attentive. Dr. Boldis is so nice and knowledgeable! She was very communicative too and did a thorough job. It was quick yet accurate. I didn't feel pressured to purchase anything there and they provided me with my prescription. Love it here!

Absolutely the kindest and most supportive staff ever! Dr. Boldis was incredibly informative and…read moretook her time to carefully go over my results, making me feel completely at ease. The front desk staff were welcoming, friendly, and flexible. Spectrum Eye Care truly provides the best experience I've ever had at an eye doctor's office!

Dr. Lee Wiley... I cannot say enough positive things about him. He is personable, knowledgeable,…read moreconfident, empathetic, courteous, & very professional. It is quite obvious that he truly cares about his patients as he takes plenty of time with each one & answers any/all questions thoroughly. He also explains procedures/surgeries in "layman's terms" & doesn't talk over your head. I recently had the privilege of undergoing two cataract surgeries w/laser by him & I'm seeing clearer than I have in over thirty years. He is an amazing cataract surgeon but I now plan to start going to him for my routine eye care, as well. I highly recommend Dr. Lee Wiley with Charlotte Eye, Ear, Nose, & Throat Associates.

Earlier this year Dr. Wiley performed both my cataract surgeries and said I wouldn't need glasses…read morefor distance, yet I do ~ ok, I can live with that. However, he didn't treat other after-surgery issues properly ~ blurriness, not seeing clearly from both eyes, & starbursts were blamed on dry eyes (given a daily Rx) and conjunctivochalasis (given Rx for 2 weeks). Returned for 3 month check up with same issues, but he said I was "doing fine" ~ I wasn't. Also, during the 4 months after surgery, I had to request prescriptions for new glasses (isn't that standard after cataract surgery?). Based on wearing 'cheaters' after surgery, I knew the first prescription he handed me wasn't right, so he changed it to what I requested. At my 3 month check up my vision had degraded a bit, and I knew the prescription needed tweaked, yet still had to request it. I again didn't agree with it, but he wouldn't change it (I had it filled, but couldn't see right). Two months later, I went to a different Dr who not only issued a new prescription that I can see well with (and she questioned why Dr. Wiley had put in a correction for astigmatism since I no longer had that condition after paying extra for the lens to fix that), she also discovered my oil glands were clogged (Dr. Wiley never checked that), I still had conjunctivochalasis (Dr. Wiley didn't recheck that on my last visit), and his dry eye Rx wasn't the proper treatment. The new Dr started a treatment plan for all 3 issues, and after 4 weeks everything cleared up, and still fine after 3 months. Bottom line, I have no faith in Dr. Wiley. I feel he just wants to do all the cataract surgeries, is intolerant of any issues that arise afterwards, and simply cannot prescribe lens properly. As a side note, I have a friend who also had the same surgeries with Dr. Wiley and had ALL the same issues. Needless to say, neither one of us will be returning to this practice.