TERRIBLE experience! I was told my eye exam would be covered and so were my glasses considering…read morethey took my insurance which I made sure of when I made the appointment, to then get there be seen and they wanted 700 DOLLARS for 2 pair of glasses! While making my appointment I also made one for my daughter, also checking to make sure her insurance was excepted as well, it was. We were told we would have to pay $45 dollars for her to be seen with the kind of insurance she had, was perfectly fine with that. We get there and they tell us her insurance is out of network! Absolutely disgusted with the inconsistencies of lies that were told to just get us there. 0/10 experience will never go back and will never recommend to anyone.

My daughter and I both got eye exams at Stanton optical and to say that it was bizarre is putting…read moreit mildly. After filling out the patient history form on the eye pad they take you in for the initial eye checkup they tell you put your head here and put your head there, there will be a puff of air etc. etc. then they let you know you will be seen soon, just when I was called in to see the doctor it was an online "Doctor" on a screen, it's actually a virtual exam by a young man that looked no older that 20 years old. It was really awkward because the technician plays the middle man between the patient and the "doctor" on the screen. OK and here's the kicker the staff does not speak unless you ask them a question, the "doctor's" only job besides sitting at home was to say "better one or better two" there is nothing more to the exam, there is nothing more from the staff no questions like: Do you have headaches? How's your driving at night? Or ask my daughter how is your vision at school? There is ZERO basic human conversation from them. We felt extremely uncomfortable being there. It reminded me of "Invasion of the Body Snatchers"

Everyone I encountered during my eye appointment here on Randolph Rd was wonderful. I didn't catch…read moreher name, but a woman in a green dress with skeleton earrings at the front desk today was such a ray of sunshine! As I was sitting in the waiting room I overheard her speaking to everyone with such genuine kindness. Would gladly come back, and definitely recommend this business.

Just visited the Ballantyne, Charlotte, NC location, turned up 20 minutes early, and checked with…read morethe receptionist that the Dr. Washington was running on time. Quickly went to shop next door, and returned at 11:55am for my 12:00 appointment. Finally got seen at 12:10, and was told they were running an hour behind!! I scheduled the appointment this morning, as this is how they treat their customers!! This is the 3rd time now, Will never use them again.

I came into this store for a very simple request. I just wanted nose pads added to my glasses. One…read moreemployee took them to the back, then a different employee came out and told me they had broken my glasses. Their "solution" was to offer me 50% off new frames. So instead of a quick adjustment, I left with broken glasses and the expectation that I should spend more money here to fix a problem they created. That is completely unacceptable. Glasses are not cheap, and I trusted them with mine for a basic service. There was no real apology, no attempt to make it right, and no accountability. Any reputable optical shop should be able to handle something as small as nose pads without destroying your frames. If you value your glasses, I would recommend going somewhere else.

Terrible communication. I called the office to let them know I would be late and get there at…read more8:12am because of a six car crash on highway 85. I was told by the person on the phone that it would be fine and not to worry at all. I ended up getting there at 8:11 am and was told by the receptionist that I was pasted their ten minute grace period and there was nothing she would do to help.

Great business that's been around for years in my hometown, I've come here for years since…read morehighschool. Even after moving all the way to rockhill to give them my business the ladies in the front are extremely professional and friendly and the doctors are always honest and give the most professionalism.

I had a fantastic experience with Waxhaw Family Vision Care! Brittany was absolutely caring and so…read morepatient doing all the testing machines with me explaining what was needed for each step! Lionel was wonderful and took his time helping me get glasses I really liked and that complimented my face shape! Dr. Cress was great at making sure I understood all the test results and plans moving forward. Wendy was extremely welcoming and very kind! I highly recommend this amazing practice for their outstanding staff!

Very friendly staff and Dr Bunich performed a thorough exam and explained everything very well.read more

The staff were all amazing. The nurses were all very kind and attentive and listened to all my…read moreconcerns while setting up my appointment and before meeting the doctor. By far the best doctor I've ever talked to, he was very attentive and validating of my concerns. He was very in-depth with every aspect of my eye injury care and preventative care, and eased my anxiety about it. I will absolutely come back!! I do not regret taking the chance to try this place. Thank you guys!!! :))

I have been seeing Dr. Mumford for almost 5 years and I would not go anywhere. The office staff is…read morevery helpful!

I went in looking for an eye dr closer to me. They were fine. The quality of their lenses is not…read moregood. I payed about 1k after insurance for my glasses. The lenses were off when I got the glasses, which they did order new ones for me. Second try is just as bad. The lenses are very plasticity and I can't see anything. I will not go back to this eye dr.

This is by far the absolute BEST Optometrist is the entire city! They have several locations... I…read moredo prefer this location in the Rea Farms area shopping center that is convenient to interstate I-485 right across from Waverly Shopping center . The entire staff of exceptional at customer service , compassion, professional, knowledgeable and caring. Make an appt here you won't regret it. Oh.. and they ALSO have a large assortment /options of different glasses and sunglasses too. I can't recommend both physicians are are phenomenal.

Dr Musto is an amazing eye dr he was thorough, patient, and took time to explain everything…read moreclearly. The exam felt unhurried, and I left feeling confident about my eye health and prescription. Highly recommend this practice for both routine and specialized care.

I had an awesome experience today with the entire staff at Piedmont EyeCare Associates! From the…read moremoment I walked in until the moment I left, they were super helpful, kind, caring, and had a great sense of humor. You don't find ANY of that in this day and age in a doctor's office. Most of them make you wait at least a half hour and then can't wait to get you out ASAP with zero emotion or class...like a bunch of ZZZZZZOMBIES!! Thanks for changing my perception and image of what a doctor's office can be like. They have set the bar very high and I wouldn't recommend anyone else to be the team that cares for my eyes--now and in the future. I especially want to thank Maria for assisting me in picking out an extraordinary pair of exquisitely cool glasses. She is the utmost professional, very knowledgeable at what she does, and has a great sense of humor. She is the BEST!! I can't wait until my new spectacles arrive! Thanks again to Maria and everyone at Piedmont EyeCare!! You made my day and restored my faith at least in the eyecare profession!! See you again soon! SUPER SATISFIED, client, Brenda

NOTE: This review is not regarding the skill of the optometrist at this location. This review has…read moreto do with issues related to communications from this optometrist office and the professional acumen of the staff. You don't have to read the rant below. Here's the issues: 1) Off-putting and excessive security for an optometrist office, 2) Electronic Health Records system questionnaire that doesn't value the patient's time, 3) Incompetent office staff (scheduling appointments within insurance parameters). There are other optometrist offices that provide better customer service. For more specifics: To start, greeting clients with a locked door. I know that it is the 21st century. Certain neighborhoods can be rough. Is Blakeney or Weddington a high crime area? I don't think so. So, why is it necessary to have everything but a retinal scan to get into the office space? So you had someone come in and grab some frames - once (Oakley frames cost about $15/pair to manufacture, you may pay $100/pair). Stop treating the vast majority of people as if they are going to repeatedly violate the security of your business. Between your profit margins and your insurance, you can handle the shrink. Next, let's address the Electronic Health Records system (EHR) that is designed to consume mass quantities of patient time asking questions that are sometimes patently ridiculous. Men cannot get pregnant, this is basic biology. In a digitally active online form in the 21st century, why after acknowledging that I am a man would a form ask me if I'm pregnant (this is a "sex" question, not a "gender" debate)? No reason other than wasting time/energy. Why would such a system not retain information from prior visits and simply ask for changes and updates to previously reported information? Its not a HIPAA thing. Is it because you don't value the client's time? So, you really are going to ask me to fill out this complete multi-page form again for another appointment next week - really!? Finally, lets talk about the importance of scheduling appointments that acknowledges the world of health insurance that we live in and that funds the very existence of the modern optometrist office. When a client completes an appointment and the optometrist tells the person at the front desk to set them up for their annual appointment, it is not a stretch to think that part of the scheduling algorithm would be to include insurance requirements for the ANNUAL check-up. So, imagine my disappointment, when I show up after completing the forms, working my way through security, and the front desk staff asks, "So, you're going to be paying for this visit out of your pocket?" No, I pay a monthly premium so I don't have to. Now, to make it worse, I have addressed these same issues - in writing - to the company at least 2 years ago. They haven't done anything to change them. This optometry office needs significant improvement.