Everyone I encountered during my eye appointment here on Randolph Rd was wonderful. I didn't catch…read moreher name, but a woman in a green dress with skeleton earrings at the front desk today was such a ray of sunshine! As I was sitting in the waiting room I overheard her speaking to everyone with such genuine kindness. Would gladly come back, and definitely recommend this business.

Just visited the Ballantyne, Charlotte, NC location, turned up 20 minutes early, and checked with…read morethe receptionist that the Dr. Washington was running on time. Quickly went to shop next door, and returned at 11:55am for my 12:00 appointment. Finally got seen at 12:10, and was told they were running an hour behind!! I scheduled the appointment this morning, as this is how they treat their customers!! This is the 3rd time now, Will never use them again.

I have been a patient of Dr. Knudson for over 5 years and without a doubt he and his team is truly…read morethe best optometrist office I've ever been to. Dr. Knudson is extremely knowledgeable, friendly, patient and focused on providing the best experience possible regardless of what your eye care needs are. He has two locations but practices more at the Rea Farm location and regardless of which location you go to, you can expect excellent customer service, prompt attention and a professional environment. His offices offer LASIK surgery, contacts lenses, glasses and of course thorough eye exams. Over the years, I've come to consider him more of an friend than my doctor because of his honesty, friendly demeanor and expertise. I highly recommend Carolinas Vision group for all your eye care needs especially if you're looking for a new optometrist or looking to get an reliable, honest second opinion on your vision needs.

I ordered sunglasses from your office nearly 7 weeks ago. They were supposed to be ready in 2…read moreweeks. The times I called your office (they never proactively communicated with me) I was routed to the same person. She gave me the run around, did nothing to resolve the issue or offer to compensate me for the inconvenience. The glasses finally came in, but no one called to notify me. I received a text and an email which is very cold when you've got two ladies sitting at your counter. I've used Carolinas Vision Group ever since I moved to Charlotte, but this last experience has been so disappointing. It's time to move on.

Great selection and great prices. They helped me get my new glasses fitted properly once they…read morearrived and I am very happy with them. Thanks guys!

Customer service training is needed. I felt like I was invisible but another customer was assisted…read morewhich did not make me feel like my business was wanted. The staff rather chat. When that was pointed out instead of helping the manager was extremely rude and immature her response. She literally asked me "Do you even need help?" At that point no I was leaving and she decided to show her staff how NOT to treat a customer. I understand that they are a lot of window shoppers but you still need to treat each customer equally and try to do your job. As a manager she should've know better. This was at 4 pm on August 22nd.

Very friendly staff and Dr Bunich performed a thorough exam and explained everything very well.read more

The staff were all amazing. The nurses were all very kind and attentive and listened to all my…read moreconcerns while setting up my appointment and before meeting the doctor. By far the best doctor I've ever talked to, he was very attentive and validating of my concerns. He was very in-depth with every aspect of my eye injury care and preventative care, and eased my anxiety about it. I will absolutely come back!! I do not regret taking the chance to try this place. Thank you guys!!! :))

I'm new to the Charlotte area and looking for a new eye doctor. I did a google search for my area…read moreand Blink came up with great Google reviews. I popped in and was pleasantly surprised. Customer service was great! I usually like to go with colored contacts even though I know they aren't good for my astigmatism. I decided to go with the doctors recommendation - this was the best choice; I honestly feel like I've never seen clearer. I would recommend this company, but I do agree with the other reviewers that the prices are extremely high. I have insurance through my company and being that I am a glasses/contact wearer, I pay for the premium package. My insurance only paid for a little under $200 dollars. I was out of pocket over $900...which is about 50% higher than I've paid in the past for glasses and colored contacts together.

Lovely staff! Timely precise appointment! Great experience. Though I didn't find a pair of glasses…read morei loved, I would return here because every one was so kind!

This is by far the absolute BEST Optometrist is the entire city! They have several locations... I…read moredo prefer this location in the Rea Farms area shopping center that is convenient to interstate I-485 right across from Waverly Shopping center . The entire staff of exceptional at customer service , compassion, professional, knowledgeable and caring. Make an appt here you won't regret it. Oh.. and they ALSO have a large assortment /options of different glasses and sunglasses too. I can't recommend both physicians are are phenomenal.

Dr Musto is an amazing eye dr he was thorough, patient, and took time to explain everything…read moreclearly. The exam felt unhurried, and I left feeling confident about my eye health and prescription. Highly recommend this practice for both routine and specialized care.

I had an awesome experience today with the entire staff at Piedmont EyeCare Associates! From the…read moremoment I walked in until the moment I left, they were super helpful, kind, caring, and had a great sense of humor. You don't find ANY of that in this day and age in a doctor's office. Most of them make you wait at least a half hour and then can't wait to get you out ASAP with zero emotion or class...like a bunch of ZZZZZZOMBIES!! Thanks for changing my perception and image of what a doctor's office can be like. They have set the bar very high and I wouldn't recommend anyone else to be the team that cares for my eyes--now and in the future. I especially want to thank Maria for assisting me in picking out an extraordinary pair of exquisitely cool glasses. She is the utmost professional, very knowledgeable at what she does, and has a great sense of humor. She is the BEST!! I can't wait until my new spectacles arrive! Thanks again to Maria and everyone at Piedmont EyeCare!! You made my day and restored my faith at least in the eyecare profession!! See you again soon! SUPER SATISFIED, client, Brenda

NOTE: This review is not regarding the skill of the optometrist at this location. This review has…read moreto do with issues related to communications from this optometrist office and the professional acumen of the staff. You don't have to read the rant below. Here's the issues: 1) Off-putting and excessive security for an optometrist office, 2) Electronic Health Records system questionnaire that doesn't value the patient's time, 3) Incompetent office staff (scheduling appointments within insurance parameters). There are other optometrist offices that provide better customer service. For more specifics: To start, greeting clients with a locked door. I know that it is the 21st century. Certain neighborhoods can be rough. Is Blakeney or Weddington a high crime area? I don't think so. So, why is it necessary to have everything but a retinal scan to get into the office space? So you had someone come in and grab some frames - once (Oakley frames cost about $15/pair to manufacture, you may pay $100/pair). Stop treating the vast majority of people as if they are going to repeatedly violate the security of your business. Between your profit margins and your insurance, you can handle the shrink. Next, let's address the Electronic Health Records system (EHR) that is designed to consume mass quantities of patient time asking questions that are sometimes patently ridiculous. Men cannot get pregnant, this is basic biology. In a digitally active online form in the 21st century, why after acknowledging that I am a man would a form ask me if I'm pregnant (this is a "sex" question, not a "gender" debate)? No reason other than wasting time/energy. Why would such a system not retain information from prior visits and simply ask for changes and updates to previously reported information? Its not a HIPAA thing. Is it because you don't value the client's time? So, you really are going to ask me to fill out this complete multi-page form again for another appointment next week - really!? Finally, lets talk about the importance of scheduling appointments that acknowledges the world of health insurance that we live in and that funds the very existence of the modern optometrist office. When a client completes an appointment and the optometrist tells the person at the front desk to set them up for their annual appointment, it is not a stretch to think that part of the scheduling algorithm would be to include insurance requirements for the ANNUAL check-up. So, imagine my disappointment, when I show up after completing the forms, working my way through security, and the front desk staff asks, "So, you're going to be paying for this visit out of your pocket?" No, I pay a monthly premium so I don't have to. Now, to make it worse, I have addressed these same issues - in writing - to the company at least 2 years ago. They haven't done anything to change them. This optometry office needs significant improvement.

This was such an awesome experience. I got to the Target a little before 6pm - so it was arguably…read morebusy... both in the target and the optical section. But i had the easiest most laid back experience ever. The office setup can be a little confusing because they have two entrances. I chose to enter through the Target store- which forced me into the back to register for my appointment. To be fair- the appointment had a factory vibe to it- I was quickly screen and seen by two people - I barely met and an optometrist - that barely spoke but it was still inviting. He went over my prescription and took me thru a painless eye exam. The fun part- I did not have to have those ridiculous blinding eye drops - or pay extra to not have the blinding eye drops. They weren't there and it was not apart of the appointment. Made me wonder if they should be in the first place... do I really need my eyes dilated? I really enjoyed selecting new frames from The New Day line. I enjoy the line for apparel because of its trendy fast fashion access- and now I can match frames to my delightful day. I am pleased and look forward to using my 2020 vision benefits at this location.

I had a great experience with Ginger. She is always kind and helpful. She doesn't rush me when…read morepicking out new glasses and she answers all of my questions.