I have wanted eye surgery to correct my vision for quite a while now. As the cost was no longer…read moreholding me back, I decided to book a consultation here. During the consultation, the staff ran a plethora of test on my eyes to get a baseline and determine my eligibility. After, Dr. Nunnery came in and informed me which options I had for vision correction. I was still very much nervous, mostly due to my own fears, so I decided to give it a week or so to think about. I ended calling back and booking the appointment for PRK. I went in about a month later for the surgery. Due to some technical difficulties, the staff ask me to return the next day for the surgery. I went back the next day, and they performed the procedure. The team went above and beyond to ease my nerves. The surgery was only about 20 minutes in total and as I rose from the chair, my vision was almost perfect. The couple days after PRK are miserable as the healing process begins, but I was supplied with plenty of prescriptions, gear, and guidance to ease the process. There also were a few checkups during this period to ensure the process is going smoothly. It's about a month after my surgery and I am so happy with the decision. My vision is great, and the cost of about $6000 was worth every dollar. Dr. Nunnery is a professional in his craft and is a personable individual throughout the entire process. The rest of the staff is just as kind and ensured I had as seamless an experience possible.

Great experience getting EVO ICL here. Got me in quickly for a consultation and got my procedure…read moredone the same month! Great customer service from all staff!

I had a great experience with The LASIK Vision Institute. The team gave me several correction…read moreoptions and the pros and cons of each. They also provided contacts so that I had time tj simulate the correction I wanted. I would highly recommend!

I started my research on LASIK surgery and found the LASIK Vision Institute to be the top rated out…read moreof our area. I was able to schedule a pre-consultation fairly quick that worked around my hectic work schedule. I have worn glasses 85% of my life and I needed change, plus needed to improve my vision for my goals in the career. I came into the office to have all the readings and to make sure that I was candidate for lasik, they answered all my questions without fail. They answered them fully even if they were (to me) dumb and very basic. They have the upmost respect for you when you come in. The day of procedure can be absolutely nerve wracking but they eased everything by explaining every single step and everything that would happen to a 'T'. I had no fear or weariness going under. It was completely painless and even in "recovery" was not bad at all. Everyone in the office is phenomenal & know you by name when you walk in. They are always there to make sure every single question is answered to the best of their ability. If they do not know the answer, they go locate it and provide resources for you. I highly highly recommend Charlotte LASIK. This is coming from someone who is always weary of doctors and procedures. Thank you for giving me the vision I have needed and fixing the issues with astigmatism!

I have been a patient of Dr. Knudson for over 5 years and without a doubt he and his team is truly…read morethe best optometrist office I've ever been to. Dr. Knudson is extremely knowledgeable, friendly, patient and focused on providing the best experience possible regardless of what your eye care needs are. He has two locations but practices more at the Rea Farm location and regardless of which location you go to, you can expect excellent customer service, prompt attention and a professional environment. His offices offer LASIK surgery, contacts lenses, glasses and of course thorough eye exams. Over the years, I've come to consider him more of an friend than my doctor because of his honesty, friendly demeanor and expertise. I highly recommend Carolinas Vision group for all your eye care needs especially if you're looking for a new optometrist or looking to get an reliable, honest second opinion on your vision needs.

I ordered sunglasses from your office nearly 7 weeks ago. They were supposed to be ready in 2…read moreweeks. The times I called your office (they never proactively communicated with me) I was routed to the same person. She gave me the run around, did nothing to resolve the issue or offer to compensate me for the inconvenience. The glasses finally came in, but no one called to notify me. I received a text and an email which is very cold when you've got two ladies sitting at your counter. I've used Carolinas Vision Group ever since I moved to Charlotte, but this last experience has been so disappointing. It's time to move on.

The ladies at the front desk were nice but the problem is that the doctor was already really behind…read moreand no one was kind enough to call me and I had to take time off of work to be there on time.... my time is as valuable as the doctors. It is amazing how they can charge you for being late but never to they credit you anything for the doctor being 1.5 hours late... yes I said 1.5 hours late! He did not even apologize when he came in the room that he was late. Wouldn't it be nice to have someone in a position that should take the lead for their staff be more humble and appreciate the time of the patients?

Horrible experience! New patient here just trying to schedule an appointment! Attempted online and…read morefirst available showed January 2027. Attempted to call and waited almost 30 minutes before an agent took my call. Agent was not polite at all! As a new patient, I called another local business who took my call on the third ring, no waiting, no rude agent! The other business was amazing - helpful, polite, explained the process, everything! Completely opposite from what I experienced with Horizon Eye Care! I then attempted to cancel my appointment online via their chat option - which is recommended during your phone wait time. After starting the chat requesting to cancel appointment, after 15 mins the chat said 'No agents available' and just ended the chat without warning! I then had to call back and wait another 25 mins before reaching an agent to cancel my appointment. When I requested an email confirmation of the cancellation (because their website says $50 for no-show appointments that are not cancelled in advance) I was transferred for another 10 min wait to reach a voicemail! SO FRUSTRATING! I would highly NOT recommend this company if your new and looking for an optometrist!

Such an amazing experience. Best people there. Everyone is so welcoming and polite.!!!!read more

Worse experience ever. Ended up with a stye in each eye. They Billed the wrong insurance. The…read moreprescription was incorrect. The staff and Doctor extremely unfriendly and rude. Will never go back. Have reported them to the board and my insurance companies. Please protect yourself and find another eye center.

LIFETIME "WARRANTY" IS A COMPLETE LIE!…read more I had Lasik at a TLC Eye Center a few years ago and was given paperwork that assured that the huge fee paid included a "lifetime warranty good at any TLC Laser Eye Center in the country" as long as I kept up the yearly eye appointments. Each year, my TLC-network optometrists have assured me that is still an option for me (3 optometrists in 3 locations) and that I can just go to the Greensboro location now. I call to schedule the consult for the revision the optometrist recommended--that she told me I was eligible for under the warranty--and they tell me I have to be entered as a "new patient" and RE-PAY all the VERY HEFTY FEES because the location I was at originally closed and they refuse to honor the warranty. I got Lasik so I wouldn't have to wear glasses and pay for contacts, and two years out, I'm back wearing both and they absolutely REFUSE to even consider honoring the warranty.

BUYER BEWARE: The total price of surgery is $4,890, I asked for and got a $1,000 discount. The…read moreprescriptions needed for surgery are $500 EXTRA. Ask for generics, TLC will not suggest this. Your insurance may or may not cover these prescriptions.

Not too bad. The lab did break my daughter's glasses. Some employees are nice and some are a little…read moredistracted. Dr Phebus is nice.

Took 6 weeks or more to get my glasses and had them not even 2 months and they started falling…read moreapart. Took them back and now they have to order me a new pair.

Very friendly staff and Dr Bunich performed a thorough exam and explained everything very well.read more

The staff were all amazing. The nurses were all very kind and attentive and listened to all my…read moreconcerns while setting up my appointment and before meeting the doctor. By far the best doctor I've ever talked to, he was very attentive and validating of my concerns. He was very in-depth with every aspect of my eye injury care and preventative care, and eased my anxiety about it. I will absolutely come back!! I do not regret taking the chance to try this place. Thank you guys!!! :))

My appointment was on time with no waiting. Dr. eye exam was thorough and explained in easy to…read moreunderstand terms. Explained the surgery procedures and what to expect post surgery .Described care at home to reduce swelling and any discomfort. Dr. stated 2 or 3 week office follow up exam.

What awful customer service. I twice tried to chat on their website to schedule an appointment and…read moreno one responded either time. When I called I was put on hold for a long time and ultimately chose the option requesting a call back. It took hours to receive that call. That employee forwarded me to another employee where I had to leave another message which took hours for a call back. The first available appointment for a (short) consultation is 15 weeks out. What a joke. They must not need my business.

I went here for a few years and I would not recommend them…read more The ladies in the front of the office are amazing! The ones who do your intake stats are hit and miss. Dr. Bonnie Chen, absolutely not. I have been wearing glasses and seeing specialist since I was in elementary school, but she has been the worst eye doctor I've ever seen. I am very nearsighted, have a decent astigmatism, retinal issues, and family history of eye health issues that could lead to blindness. When I would address my concerns with her, she dismissed them. She would tell me it is average life stuff that I wasn't having issues with. My final straw was when I expressed to her that I was having more troubles with light sensitivity - mainly when driving, but also when I was outside in general - even with the use of sunglasses. She told me it wasn't possible for me to have this experience because I have brown eyes. She then went on to tell me that I just needed my prescription updated (hadn't changed much), make sure my windshield was clean (already clean), and continue wearing sunglasses (still doesn't help). I went to my pcp and got a referral to another eye doctor. I'm glad I did. My concerns were finally heard and addressed.

Service and care is always impeccable! From scheduling to exam to ordering /pickup. Top tier…read morealways