I'm so very grateful for God leading me to Dr. Shaw. I was so hesitant to have cataract surgery on…read moremy eyes and never felt comfortable with other physicians prior to meeting Dr. Shaw. I went in unable to drive and now I have 20/25 vision, unrestricted and can see better than I can remember. The surgery was painless and Dr. Shaw answered every question I had with expertise and kindness. I praise God for my sight and will forever be grateful to Dr. Shaw.

Very small practice with a few select providers. I was notified before the practice was even open…read morethat the provider that I was going to see was running behind schedule so my waiting time would be longer than expected. However that was not the case. As soon as I checked in at the entrance of the building I was sent to look for my waiting area. Very easy to follow signs with arrows pointing you to the right area at all times. As soon as I got comfy in the waiting area, I was called back and was seen by the provider within 10 minutes.

Made an appointment, waited 3 weeks to get in. Took the day off, they cancelled the appointment on…read morethe scheduled day. All this with multiple warnings about a 50.00 penalty for missing an appointment!

Just had Lasik done yesterday and feeling amazing!…read more From my first call to Providence eye until now, I have felt cared for and well informed every step of the way. Every staff member at Providence eye is genuinely warm and caring but most importantly knowledgeable. The communication between staff members is fantastic-making the patient experience much easier. I felt so comfortable knowing that everyone was on the same page. Despite the fairly simple pre and post op instructions they were repeated to me just the right amount of times, in writing and in person. I was made to feel completely comfortable to ask any questions at all! Dr. Mozayeni was friendly, warm, informative, very detail oriented and thorough. He didn't try to sell me on Lasik, but rather educated me and was informative about my options. During the actual procedure, I thought I would be very nervous, but with Dr. Mozayeni and is fabulous tech Sara by my side, I was surprisingly comfortable and confident. When I left the office, I truly felt that Dr. Mozayeni and his staff were as happy for me and my new vision as I was! Thank you Providence eye for this wonderful experience. You're getting all my Lasik referrals!!

Great experience getting EVO ICL here. Got me in quickly for a consultation and got my procedure…read moredone the same month! Great customer service from all staff!

Doctors good. Office staff RUDE and unhelpful every time. Robots and AI - can never get through. It…read moredoesn't matter if the doctor is good if the front desk blocks you from seeing the doctor.

I have tried to cancel an appointment for a week now. The phone system puts you on hold for at…read moreleast 30 min and no answer. When you leave a message, they do not call back. The staff is nice but the place seems very disorganized. It is also very difficult to make an appointment in the first place. Nothing seems to be available to do on-line. Even the survey they send out after the visit is a broken link.

I had a first visit with Dr. Michael Sicard last week at the Matthews, NC office. I got registered…read morequickly and efficiently upon arrival and after I got my co-pay paid, the secretary came and told me he was 'still in surgery' at the hospital across the street (Presby Matthews). I got to choose to wait, reschedule, or see the Nurse Practitoner and I chose to wait to see him as I have a long history and chronic allergy/sinus/teeth problems. In less than 5 mins a 'tech' person, I guess a MOA, came and got me to 'get things started to see the RN NP. I have to admit I was wondering IF I should get up and leave and reschedule, as in the past I find relaying information, via the EMR and now a MOA, PLUS another person, often leaves MUCH to be desired. (my own PCP is at the same hospital and the problems with the EMRs there are never ending). I stayed, reluctantly at first. When the RN NP came in I felt that she actually listened to what I was telling her, and without having to consult the Doctor, she put in my order for a CT scan of my sinuses! My whole trust level changed from here on! I waited maybe 10 minutes for the scan and by the time it was finished, Dr.Sicard was ready to see me and WITH THE CT SCAN on the monitor in the room to go over WITH ME (I am a retired ER RN, so that is something I hoped would be done). All good news from Dr.Sicard! I was out and in my car in less than one hour, total...shock and awe! I chose Dr.Sicard when a MD in the same practice had retired. I looked on YouTube to see IF by any chance, there was anything about him there and sure-as- sunshine there he was! It was a short, to the point, interview with him speaking on WHY he had chosen to do EENT as his specialty and a bit about himself. I was SOLD on using him from there, for my own reasons, mostly medical. He's been a MD for a while and that is important to me. He is personable, VERY important to me, too. I am my own advocate and in Medicine today you MUST be that and more! He had a strong, non-sweaty handshake (as do I) and it may not mean a thing in 2015, but it is a good way for me to get an 'energy feel' for another person ( I do Reiki some now). By the looks of my CT he told me the BEST news that I could hear for his specialty. My main issues now are allergic, so now I will proceed seeking a good Allergist MD. The only slight difficulty I had was locating the office, even using Google Maps. It is 'behind' a main brown brick office AT the address listed....WAAAY at the end of the parking lot in a fairly new, BIG while office building. It only required a call to the office and being redirected by the girl on the phone, and in no way reflects on my visit to see Dr. Sicard. I absolutely would return to see him again and if you, too, need an EENT specialty MD I'd say you would be in great hands using him!

Had an emergency with the drum of my hearing aid stuck in my ear - ouch …read more Danielle went above and beyond to try to accommodate an appt for me . Even taking the time to check with other locations schedules. I'm in the medical field myself and I find it very hard these days to get someone to take the extra steps to accommodate someone's need. Thank you

I don't recommend any of the offices for Charlotte Eye Ear & Throat! I had to cancel an…read moreappointment because I feel and fractured my back and couldn't walk. Even though I cancelled the appointment. They still charged me for a missed appointment. No compassion at all, just money hungry!!! No one would even consider reversing the charge, no discussion. I was going to reschedule, but I will find someone else.

Outstanding service !! Dr. Stein was AWESOME . He explained my eye condition. I was very pleased…read morewith his persona. Angelica works in the optical department. She was extremely professional and knowledgeable. She provided me information on picking out frames and the importance of making sure the prescription and the measurement fit the frame. This was my first visit and I am extremely THANKFUL. Crystal F.

They have the worst phone system. I just wanted to make an appointment but you have to go through a…read morelong list of choices and then a long wait on the phone. I gave up and decided to go elsewhere. If a company can't answer their phone, then I'll go somewhere else.

Eric was very professional and explained things in a very understandable manner. Office staff, was…read moreok. Left satisfied with care provided.

Dr Patel displayed no empathy or bedside manner towards my situation. Worse yet, he quickly…read moremisdiagnosed me and sent me on my way with an incorrect prescription. I am thankful for Dr Gross who spent the appropriate amount of time to help my real issue!

In the last fifteen months, I have had an experience with Drs. Harper, Lark, Baer and Robinson and…read moretheir entire staff that should win them all awards. I had a crazy accident that caused my right eye to actually burst open and fill with blood. We thought I had lost that eye forever. We bypassed the ER and went straight to CEC where the entire staff jumped into action. Dr. Harper, my regular ophthalmologist called Dr. Lark in immediately. They consulted with Dr. Baer, who was out of town, on the phone and they included my wife and me in their discussion. My wife, a nurse, was so impressed by the level of collaboration we saw there. That, in itself, was a confidence builder. Just less than 2 hours from the time of the accident, Dr. Lark had me in surgery putting my eye back together. Along the way, I needed a vitrectomy and a lens implant-- 4 surgeries in all. We are so fortunate to have so many highly trained surgeons- each contributing his/her own area of expertise-right here in Concord . And their assistants and front office are the best. My doctors went the extra mile for me. They gave me their home numbers. They called to check on me. They knew we were worried so they saw me almost daily for a long time. Drs. Robinson and Baer arranged to do surgery at night after long days in the office so both could be there to work together. The teamwork among the staff at all levels was amazing and their kindness has been comforting. I could see that they were all doing their best for me. After the third surgery the doctors said that they were afraid there was little hope that my vision would recover. The next day, however, I saw light, shadows and even color for the first time! Two months ago, Dr. Robinson implanted a new lens in my eye which improved my vision greatly and this week I was fitted for new glasses that will bring my vision back to 20/20 in both eyes!! We will forever sing the praises of Cabarrus Eye Center. Locke Floyd, Concord, NC

Doctor Maloney is a good listener. When Dr. Lester left, I was apprehensive choosing a new doctor…read morebut Dr. Maloney has made it very comfortable. I can bring a list of questions and he takes the time to answer them all while making you feel heard. I like his demeanor and his help understanding his answers. He seems like he cares.

Whomever is the woman answering phone calls and scheduling appointments today, April 8, 2020, is a…read morecomplete moron! (May be harsh, but true and i think is justified, based on how I was made to feel). She needs to go back to school if she can't so much as READ! a computer screen, Follow SIMPLE instructions, and accommodate patients in an appropriate manner!! This was UNACCEPTABLE in every way. I wish I had gotten her name, but either way, you know who you are and should be VERY Ashamed! ETA -- Finally, I did get her name... Rebecca Russell, Thanks for ruining my day! AND causing me added stress I don't need, making me mentally break down. Might I offer up some advice... YOU, Rebecca, should handle patients more delicately in the future! (It literally could be the difference between Life and Death!!!!!!) As it almost was in this case. FYI: Everyone else here is terrific!