Great place with nice variety of frames. Service was very through great glasses my second pair. I will be back.

I am a young professional that has been seeing Dr. Zawilinski for three years and I have experienced nothing but the utmost professionalism and courtesy from her and her staff. When I have contacted the office regarding my eye related inquiries they have always been prompt to address my needs. Based upon Dr. Z's years of experience in the optometry field, I have referred numerous friends to her and they have echoed their five-star experience with Dr. Z as well. read more

Completely unprofessional! And just in case you don't believe me, here is my entire experience: I went in to get my prescription back in December of 2014. I live in the university area and just happened to be in the Matthews area that day. I noticed their sign in the shopping center I was in and decided to see if they took my insurance(I only had a pair or two of contacts left from my last prescription) and get a new contact prescription. I walk in and ask if I can be seen today and the reception said yes with no hesitation. Little did I know there was going to be a 2+ hour wait! I wasn't even told this until I had already been waiting an hour and a half. Even though I live so far, I had already filled out all of the necessary paperwork so that I thought "what the heck" and made an appointment to come back the next morning. After waiting 30+ minutes to be seen for my appointment, I was finally sent to the eye exam room...where I waited another 10 minutes to be seen by the doctor. When I finally did see her, Dr. Zawilinski was very nice and up-beat. My exam was fairly quick. During the exam I told her, what was already noted on my paperwork by the receptionist, that I normally wear Acuve2 contacts. I was honest that sometimes I wear my two week lenses longer, sometimes a month. When it was time for me to try on contacts she suggested a pair of contacts that I could wear a month at a time. I told her they felt different and she explained that these lenses were larger and covered more of my eye than Acuve2. Her exact words were "try these our for the next 30 days and see if you like them." OK. Flash forward to less than two months later where I used the contacts she gave me and my last two pairs of my Acuve2 contacts. I decided I prefer my Acuve2 lenses better. I place an order on VisionDirect.com, send my prescription in and wait. I receive an email that my doctor DENIED my prescription and gave a specific kind of contact on my prescription. A kind of contact that is THREE TIMES more expensive than my normally contacts. Needless to say, I was not happy. I called the office today only for her to tell receptionist to tell me that "it's too late to alter your prescription" and "if you would like to come back and be fitted for Acuve2 lenses, you would have to pay a fee from $28-48". I'm sorry, what?? The receptionist then explained that after 30 days a prescription is finalized that that I would've had to come back within that time frame to try on a different pair. I told her that this was never explained to me and she said I should've received a follow up phone call within a week of my appointment which was never made! Trust me, if any of this was told to me I would have came back within that same week for different lenses, I did not like the ones she gave me. I continued to explain to Brittany, the receptionist, that this wasn't fair. Why would the doctor give me a prescription for lenses that are three times more than what a pay and not explain that to me? She said she was sorry and that she was only relaying the message. I told her to let the doctor know that since I have to pay extra money anyways, I am going to explore my options. I apologized if I was rude to her and asked to relay my message, that the doctor is EXTREMELY unprofessional. This is not how to run a business ESPECIALLY if you are wanting to keep customers. I will not be going back and I will tell anyone who will hear it about my experience. Including the Better Business Bureau. Side note, Brittany was very professional and nice. read more

I am so glad this office had an opening for an eye exam! The staff was friendly and so helpful. Dr. Fioravanti was excellent! I felt I received a thorough exam today and was impressed with the services rendered. I will continue to come to this office for my eye care. read more

I have been going here for 3 years. I loved it and even kept going although I live and work on the opposite side of Charlotte now. Today I had an appointment and did not realize I had left my debit card, in my purse, at work. I was in the middle of the exam when the office manager stopped it and said I would need to reschedule because I did not have the 15 copay. A copay that I was going to call in when I got back to work. I understand they have a policy but if you have a customer, who has been coming for years, and clearly needs their glasses (I sat on mine and currently only have one side holding them to my face) they could have let me get back to my desk and call it in. I guess customer loyalty means nothing compared to 15 dollars. read more

The staff at Element Eye Care are amazing. They helped me find out my insurance info and the exam was extremely thorough!! A plus to Dr Z and her team. I will always come back to her! Thank you again for such a great experience. read more

Everything went smoothly until I had an allergic reaction to my new contact RX. Called into the office and was told to try different scenarios ie solution, rewetting drops. Called back again and the Dr wanted to charge me another $48 for an office visit to change a RX that was not working for me. Not happy at all. read more

I definitely found my new eye doctor! My visit was excellent from the time I called and booked the appointment until I was finished with my exam and checking out! I've never liked wearing contacts because I could never find the right contact that was comfortable or that could give the vision I wanted. Dr. Z explained all my options and went over what my insurance would cover! She was so polite and understanding when I was discussing what I was having issues with! The technicians and front desk were also very polite and in a good mood! Would recommend to anyone! read more

I had an eye exam (9/22/2018) in the Concord Mills location with Dr Iketani and filled my prescription for progressive lenses in the same retail location with Visionworks. (2 pairs) After wearing the glasses - I could not see and suffered from extreme headaches. I scheduled another exam, this time with Dr Fioravanti (10/8/2018) who changed the prescription stating the first exam was not strong enough. Visionworks was provided the prescription and was unable to fill the prescription satisfactory. After several trips to the store where I was told they were ready and then they weren't ready, I returned the glasses and was given a refund . On my way home (which was almost an hour one way) I stopped at Lenscrafters, gave them the prescription from Element Eye Care and picked out new glasses. They filled the prescription and I picked up the new glasses on 10/21/2018 but still could not see distances or close up (ie., cable box on my TV). Lenscrafter after several attempts to adjust (turning the lens in the frame), we opted to have another exam on 11/23/2018. Again, the prescription was changed!!! Lenscrafter re-made the lenses and I am wearing them satisfactory. What I thought would be a pleasant experience has turned into a nightmare. I called Element Eye Care on 11/26/2018 to advise this and was told to send an e-mail to info@elementeye.com. Kellan the front desk manager would respond. Kellan not only did not respond to my e-mail but would not return a call (confirmed by Kayla that she was giving him the messages). Finally, on 1/2/2018 @ 6:25 pm Kellan returned call and left a voice mail that was all static... I called back within 2 minutes and left a voice mail that I did not get the message, to please, return call. Still no response. On 1/5/2018, I called yet again and Kellan answered (704-992-9410), he said that I paid for a 'service' and I cannot get a refund. He advised, I should have come back in for another exam! When I asked for literature that requires this of me, he stated there isn't any. At this point, I am asking for the owner, Dr Zawilinski to reach out to me prior to moving forward seeking legal assistance for reimbursement of $105 for the eye exams at Element Eye Care. I am attaching my e-mail sent on 11/26/2018: Dear Kellem, I called the store today and was told to send an email to the front desk manager, Kellem. I am requesting the reimbursement of the eye exam fee $105 on September 22, 2018. On September 22, I came to the store for an eye exam and ordered 2 pair's of glasses. On October 8th, I had another eye exam as I was unable to see with the new glasses. The 2nd eye exam changed my prescription (quite a bit) and I ordered new glasses with you. The new glasses did not come in together and were incorrectly made requiring one to be sent back. After another week or so wait, I went to the store (thus my 6th or 7th visit) and returned the one pair of glasses on October 21st as the other still had not come in, for a refund of the glasses and went to another eye store, Lenscrafter on the same day. Lenscrafters filled the prescription (according to Elements Eye Care 10/8/2018 exam) and after a return visit to Lenscrafter stating that I still could not see, (they confirmed the prescription was correct in the lenses) we decided to verify the prescription with another (3rd) eye exam. I had this exam on November 23rd for a fee of $110.00. Attached, please find the invoice from Kiser Eyecare. Dr. Spangler has again changed the prescription. As I understand, your 1st Dr didn't increase the prescription enough, your 2nd Dr than increased it to much. While, I understand that you have a 30 day guarantee. I trusted your Dr's with getting my eye exam accurate, not once but twice. I tried to fill the prescription with Visionworks unsuccessfully several times. Lenscrafter tried to fill the order according to your doctor prescription. There was no delay on my part and I ask that you consider my request, for refund of $105 for the 2nd eye exam on October 8th. Sincerely, read more

The staff are incompetent, I tried to make an appointment and the girl couldn't spell my first or last name correctly. She then called VSP to verify my insurance and because she couldn't spell my name right, even my first name which is Christina she couldn't spell right, she proceeded to call me back to tell me that I don't have VSP coverage because she tried to verify my information with my name wrong because she can't spell or listen. I took the time to call VSP back and they confirmed as I told them that I had coverage. I called back and they didn't apologize, even though I repeated myself three times on how to spell my first and last name and she refused to make my appointment when she told me I didn't have insurance which was her error. Seriously go anywhere else but here, if they can't even get your name or insurance right to schedule an appointment I would be afraid of letting them near my eyes! read more