Receptionist is a terrible example of front line staff making a good first impression. Rude, taking…read moresmoke breaks in front of customers while waiting to be seen, and doesn't give clear directions or ask the right questions when setting up the appointment, which later leads to confusion, frustration, and embarrassment on behalf of the customer. If your frontline staff behaves like that, it only leads me to wonder what the Doctor is like who allows that type of employee to work for him (didn't make it that far).

The woman who answered the phone on February 5, could not have been less helpful. As someone who…read moreis trying to schedule and eye exam for the first time, and had a few questions she was entirely put out by my inquiries. I'll try the next number on my list.

I went to get my eyes checked as I felt I needed a new prescription after 7 years. The doctor was…read morerather gruff, scolding me for not having yearly exams as he said vision changes every year. He took my current glasses and went into another room to check the prescription. He came back and had me look through 2 different options then said my prescription hadn't changed. He then dilated my eyes and tested them. He left the room several times for 10-15 minutes each time. His demeanor was almost surly. He told me I could leave without giving me the paper sunglasses I had requested. I had some difficulty driving home with dilated eyes. When my eyes returned to normal, I noticed he had severely scratched both lenses of my glasses. I went elsewhere to get new glasses as my current glasses were now so scratched. I will never go back.

Dr. Botelho is the best doctor we have been seeing for many years. She is very compassionate about…read morepatients and their concerns with their eye care. The staff there are hands down the best! Thank you, Jim and Jane Lema

Dr Bottelli was extraordinarily thorough, used advanced technological equipment to examine various…read moreaspects of my eyes. I am following her recommendations to keep my eyes from drying out. Thank you.

Great experience again this year - Dr Lee is an excellent replacement for Dr Eaves - no drop off…read more in level of care or professionalism- staff remains top of the line - very efficient and caring- Highest of recommendations

The one star is basically bc this place charges upwards of 100% + for a pair of glasses you can get…read moreon Zenni optical. I came in a few weeks ago and no one was particularly friendly. I was rushed, and everytime I asked a question it was sort of brushed off and they kept trying to rush me thru the process, maybe they work on commission. So I was directed towards the cheapest wall (I asked for the cheapest options so that's on me, just graduated college) and they said my health insurance would cover the frames, but I had to pay $80 for the lenses themselves. The salesperson kept trying to upsell me. Thankfully I was with company, and my bf told me to just go on zenni optical. I shit you not, I went on zenni optical and bought a pair for glasses for 10$, the shipping and handling was $10, altogether $20. My glasses came today and look exactly like the $100+ pair that I saw at pearl vision, and I bought them for more than half the price. I bought a $400 pair of glasses here when I was younger, never again will I spend that much money.

Dr Helen gave me my perfect eye sight back with a CATERACT surgery. She is by far the best at what…read moreshe does. She's so professional, empathetic and gentle. If you need this procedure, do not hesitate to call Dr Helen Moreira. This woman is blessed. I can't say enough positives about her. Thank you DR Helen. You're the BEST!!

If you need your eyes checked - and who doesn't, I found Neilsen Eye Center in Norwell to be a…read moregreat place. My former eye doc was just so disrespectful of my time, I wouldn't deal with them any more. I found Neilsen right by South Shore Medical Center on Longwater Drive, and what a pleasant surprise! A welcoming staff member at the front, snacks and beverages in the comfortable waiting area, and from the size of that waiting area I could tell right off that it wouldn't be a crowd scene here. The technician who started my appointment was professional, friendly and answered all questions. That was a thorough eye exam! Dr. Moreira was also very professional pared with a friendly manner that I totally appreciated. No hard sell of any products or procedures, just this is what I see happening with your eyes,this is what you'll need when you're ready, let me know what you want to do and when. There's an optical area in the office, but again, no had sell of eyeglasses- your new script goes out the door when you leave. All in all, I had a great customer service experience and A+++ patient care. Take care of your eyes so you can navigate this world! Nielsen will do that for you easily and reassuringly.

They helped my sister get temporary contacts because she left hers at home in VA during her visit…read more Professional and helpful staff. Highly recommend!

Our daughter had a great experience at Lunette, after having an awful experience at another eye…read moreexam location in the area. They were friendly, accommodating, willing to listen to what she needed, etc. Will definitely be going back for the rest of the family to get exams done here.

Can't say enough good things about Visionworks in Pembroke! We recently had a mishap with an older…read morepair of glasses on a Friday night and showed up there the next morning to see if there was anything they could do with the near-tragically bent frame. The optician was GREAT!! She was able to get the glasses back to the right shape and fit them just right, too. Stand-out customer service!

NOT KID FRIENDLY. Terrible customer service. We had our 2 young children there because our 3 year…read moreold needed glasses. All we were met with was dirty looks and cold attitudes. One of the woman was sweet but unfortunately the bad outweighed the good. The other woman was giving my THREE year old daughter dirty looks when she was sitting there trying on glasses. We liked a few options but will NOT be giving them our business due to customer service.

From the beginning to the end with my consult. The visit was professionally handled. The staff was…read morefriendly. The doctor was extremely smart and honest. I'm extremely happy to be referred to Ophthalmic Consultants of Boston.

Waiting time is usually minimum 2 hours for a 5 min check of retina by ophthalmologist, have waited…read moreas long as 3 hours. Communication between staff re: care is deplorable. The retinologist may be knowledgeable but seems disinterested and rushed.

I wouldn't recommend if you need progressive lenses. I got two pairs, neither of which were…read moremeasured properly for all distances. I have gone back twice to get them readjusted. After the second time, one of the two pairs is now adjusted properly. I'll have to go back a third time to try to get the other pair usable. That said, they're very friendly, have a good selection, and the prices are reasonable. If you have a simple prescription, go for it.

I had no idea Warby Parker was here until I decided to take a chance and do the "try on by mail"…read more And I booked an eye exam once I found this brick & mortar location. So glad I did! The eye exam was as thorough as any I've had, by a doctor who was informative, pleasant and understanding of my concerns. As a bonus, there were appointments available about a week later so I wasn't looking at a month-long wait. Took me about five minutes to choose from a wide selection of beautiful frames- very different from the usual brown, tortoise and black choices elsewhere- although those were all available too! Customer care was through the roof from a very helpful & personable rep who walked me through a painless ordering experience, emailed me a reminder to check out another style I liked the next time I was in, all in all about 15 minutes to being done. I'm a fan- I'll be back. Go and check out the service and selection, you'll he glad you did. Oh, and first appointments of the day are at 9am!