Receptionist is a terrible example of front line staff making a good first impression. Rude, taking…read moresmoke breaks in front of customers while waiting to be seen, and doesn't give clear directions or ask the right questions when setting up the appointment, which later leads to confusion, frustration, and embarrassment on behalf of the customer. If your frontline staff behaves like that, it only leads me to wonder what the Doctor is like who allows that type of employee to work for him (didn't make it that far).

The woman who answered the phone on February 5, could not have been less helpful. As someone who…read moreis trying to schedule and eye exam for the first time, and had a few questions she was entirely put out by my inquiries. I'll try the next number on my list.

This is a great practice. It's easy to get an appointment, the doctor is on time, the glasses…read morefitting specialist is knowledgeable and helpful. The reception staff also does a great job.

Great quick service and care. Also had a very solid selection of glasses as well- both sun glasses…read moreand regular

Great experience again this year - Dr Lee is an excellent replacement for Dr Eaves - no drop off…read more in level of care or professionalism- staff remains top of the line - very efficient and caring- Highest of recommendations

The one star is basically bc this place charges upwards of 100% + for a pair of glasses you can get…read moreon Zenni optical. I came in a few weeks ago and no one was particularly friendly. I was rushed, and everytime I asked a question it was sort of brushed off and they kept trying to rush me thru the process, maybe they work on commission. So I was directed towards the cheapest wall (I asked for the cheapest options so that's on me, just graduated college) and they said my health insurance would cover the frames, but I had to pay $80 for the lenses themselves. The salesperson kept trying to upsell me. Thankfully I was with company, and my bf told me to just go on zenni optical. I shit you not, I went on zenni optical and bought a pair for glasses for 10$, the shipping and handling was $10, altogether $20. My glasses came today and look exactly like the $100+ pair that I saw at pearl vision, and I bought them for more than half the price. I bought a $400 pair of glasses here when I was younger, never again will I spend that much money.

Dr Helen gave me my perfect eye sight back with a CATERACT surgery. She is by far the best at what…read moreshe does. She's so professional, empathetic and gentle. If you need this procedure, do not hesitate to call Dr Helen Moreira. This woman is blessed. I can't say enough positives about her. Thank you DR Helen. You're the BEST!!

If you need your eyes checked - and who doesn't, I found Neilsen Eye Center in Norwell to be a…read moregreat place. My former eye doc was just so disrespectful of my time, I wouldn't deal with them any more. I found Neilsen right by South Shore Medical Center on Longwater Drive, and what a pleasant surprise! A welcoming staff member at the front, snacks and beverages in the comfortable waiting area, and from the size of that waiting area I could tell right off that it wouldn't be a crowd scene here. The technician who started my appointment was professional, friendly and answered all questions. That was a thorough eye exam! Dr. Moreira was also very professional pared with a friendly manner that I totally appreciated. No hard sell of any products or procedures, just this is what I see happening with your eyes,this is what you'll need when you're ready, let me know what you want to do and when. There's an optical area in the office, but again, no had sell of eyeglasses- your new script goes out the door when you leave. All in all, I had a great customer service experience and A+++ patient care. Take care of your eyes so you can navigate this world! Nielsen will do that for you easily and reassuringly.

Our daughter had a great experience at Lunette, after having an awful experience at another eye…read moreexam location in the area. They were friendly, accommodating, willing to listen to what she needed, etc. Will definitely be going back for the rest of the family to get exams done here.

I can't say enough good things about Lunette. First off, I love my optometrist, Dr. DeLee. Their…read moreequipment is much more state-of-the-art than the other 2 local offices that I visited and the doctor spent ample time discussing the health of my eyes. I have seen her 2 years in a row now. As for their eyewear, yes, they are expensive because they sell luxury eyewear. The assistant manager (Stacy) spent a lot of time finding the right pair of glasses that looked good on me and fit me well. She never made me feel pressured and was patient with me while I visited other stores before making my final decision. In addition, I had brought a pair of progressive glasses that I bought 6 months ago from For Eyes that I never had liked because I couldn't see well through them. Stacy immediately determined that the lenses weren't properly fitted and she fixed them for me! I am so glad that I used Lunette for my recent progressives. Not only did I get beautiful Chanel frames, the lenses are far superior than the lenses in my older 2 glasses. Significantly better! I will definitely continue using Lunette for my exams and eyewear!

Had an appointment yesterday. Got there early not a single patient there. Somehow was seen 20…read moreminutes late. Had the "pleasure" of meeting Elizabeth Redman and she was rude, abrupt, rushed through the screening so quickly I couldn't tell what was blurry and what wasn't. Told me I needed a prescription for glasses but I guess it was up to me to figure out why. DO NOT GO TO THIS WOMAN !! Clearly she doesn't want to work at all.. as the one patient clearly put her over the edge! I'm going to have to get a second opinion now to understand what I need for a simple eye check up.

No ZERO stars option? The employees have the worst attitudes that I have ever seen in a business…read more As I stood there having a conversation I almost walked out. Not only are they rude, they don't care to even curb their attitudes or condescending tones. I was told the coupon I received could not be used IF I had insurance.. see attached! . God forbid if you ask for any sort of explanation about your glasses as they are adding the extras... their arrogance goes beyond human understanding.... Dr Redmond is OK but take your prescription and order yourself 5 pair of glasses online and save yourself money and aggravation

Be sure and check your bill carefully when you receive it! I was billed in error for a procedure I…read moredid not receive. They also charged me extra for seeing a medical doctor, which I did not request, for a routine yearly vision exam. The billing person apologized and canceled the two errors in billing.

I do not recommend Dr. mcham. you may be a good ophthalmologist, but her social skills are more…read morethan lacking. she should not be interacting with the public and certainly not elderly patients. she lacks patience and does not listen.

I had no idea Warby Parker was here until I decided to take a chance and do the "try on by mail"…read more And I booked an eye exam once I found this brick & mortar location. So glad I did! The eye exam was as thorough as any I've had, by a doctor who was informative, pleasant and understanding of my concerns. As a bonus, there were appointments available about a week later so I wasn't looking at a month-long wait. Took me about five minutes to choose from a wide selection of beautiful frames- very different from the usual brown, tortoise and black choices elsewhere- although those were all available too! Customer care was through the roof from a very helpful & personable rep who walked me through a painless ordering experience, emailed me a reminder to check out another style I liked the next time I was in, all in all about 15 minutes to being done. I'm a fan- I'll be back. Go and check out the service and selection, you'll he glad you did. Oh, and first appointments of the day are at 9am!

Deceptive business practices. Online Warby Parker ad states $85 for an eye exam. I arrived at…read morestore for my optometrist appointment and asked counter person if eye exam was $85, she avoided my question and walked away. After exam was performed I was charged $130 for exam. I asked manager online as stated $85 and he replied there is a mixup with the national online sale and each store has a different price. When I got home I went on the Warby Parker Hingham website. On their own site it advertised an eye exam for $95.00*. When you look at bottom of page the * stated each store can charge a different price, however this was the Hingham's own website. So why don't they just advertise the true price?? Bait and switch, stay away from this location