This is the best Pearle Vision I have ever been to. The team is so organized and caring. Dr Lee is great. He fit me for contact lenses and got me the perfect prescription. Yesterday I had painful eyes. Dr Lee diagnosed it and treated it! Quick and easy. I highly recommend them. read more

This is an absolutely great place ! The doctor was so nice, gave me time to talk to him, and was very professional. They located my insurance coverage quickly and let me know what my out of pocket costs would be. The staff was terrific, very friendly and welcoming. I was working with a new employee when ordering my contacts and she was wonderful. She had what is becoming a lost art, the ability to provide personal, warm customer service. I would highly recommend this office ! read more

Nothing like being scolded by some flunky teenager for arriving early for your appointment, and then rudely being told if you try and cancel an appointment with less than 24 hours notice you'll be charged 50 bucks. I'm thinking that maybe a remedial course in customer service may be in order and maybe you can spend the 50 bucks on training. Needless to say Pearle Vision gets an F, I'm done!!! read more

After several frustrating visits to eye specialists, I gained complete satisfaction from my visit to Dr. Lee and the staff at Pearle Vision in Kingston. Dr. Lee correctly diagnosed the problem and prescribed a fix to my glasses, and the staff at Pearle Vision followed through with perfect prescription, and even made the fix on my older glasses for a very reasonable cost. Thank you Dr. Lee and Pat, at Peale Vision. read more

I took my daughter to Dr. John Lee and he was just wonderful. He took plenty of time and answered all her questions. We don't currently have insurance coverage so paid $100 for the appointment and it was well worth it. I highly recommend Dr. Lee!! read more

After a number of negative experiences, I recently left my optometrist of 2-3 years. I am so glad that I did, because Dr. Lee is hands-down the best optometrist I've ever seen (and I've seen a lot, since I've been wearing glasses/contacts for over 18 years!) Even though I told him early in the appointment that I was moving (and therefore not a potential long-term patient), Dr. Lee took the extra time and care to make sure that I was comfortable and well-informed every step of the way. For example, when I told him that I dilate much more than your average person, he listened and made sure to use as little dilation solution as possible. Dr. Lee is also incredibly knowledgable. In the space of just our one appointment, he told me five things about my eyes/sight that no other optometrist had ever explained before (some of which were really things I should have been told earlier!). I recommend Dr. Lee without reservation and really wish I weren't moving away so soon after finding him. read more

We're moving and I accidentally dropped and bent my glasses. I spoke with Pat at Pearle Vision/Kingston and he did an incredible job fixing my glasses perfectly. I've been going to this particular Pearle for almost 10 years and highly recommend them. HUGE thanks to Pat for helping me out during a difficult time. Great work and kind professionalism. read more

Dr. John Lee is great - I've been seeing him for a few years. He is thorough and friendly, and explains everything really well. You can tell he loves his job, and cares a lot about his patients. The store is clean and neat as a pin, and the front staff are extremely helpful when it comes to picking out glasses - they have a great, unique selection. I always get compliments on the cool frames I've picked out there over the years. They're not pushy at all - they don't try to sell you on the most expensive frames they can find, which is really refreshing. They tell you the truth about what looks great on your face. And they don't try to scare you into getting eyeglass insurance or the fanciest lenses - much appreciated! read more

i bought my glasses here. great service and selection. my glasses were ready to pick up earlier than the stated date which was great

This is an awful service to get glasses from they said "it would take 1-2 weeks" and its been over three and I still don't have my glasses. I am very disappointed with the service read more

It is a hike over to Kingston for eye exams for us, but I would never go anywhere else. I love Dr. Lee. Myself, husband and our 2 kids have been going to him for 9 years. He is professional, kind and great with young kids. He solved an issue that I was having with terrible watery eyes that an ophthalmologist, my PCP and an allergist had all missed. read more

I agree with other reviewers that Dr. Lee is one of the best optometrists I've ever been to -- and I've been to many (glasses since 2 years old) He is very patient, knowledgable and thorough. He is also very nice as well! I was not expecting this from a vision store in a mall. read more

I went here for the first time yesterday and I could not be happier with my experience. Dr. Lee was awesome and Matt helped me pick out perfect glasses. I would highly recommend this establishment!! read more

The Worst doctor ever. He gave me the wrong prescription for contact lenses, and I been having problems with my vision Until I another doctor who gave the right prescription. I don't recommend Dr John lee at all. read more

I'd give it zero stars if I could. While the staff is nice enough a $90 markup on Oakley eyeglass frames is pure BS. Even after pointing out that their price was nearly $100 more than the price that I could buy them direct from Oakley I got nothing but attitude. Since I have decent vision coverage the price with lenses would have been bearable, but I still felt dirty. So I called the other major chain in the same mall and guess what, exact same frames available in stock for the exact same price listed on the Oakley site. No $90 markup. Immediately called back to cancel my order, and was treated with attitude when I suggested they match the frame price. The optometrist there may be wonderful, but no one is wonderful enough to pay an that kind of markup for. read more

I went to the Kingston location just to see if they would check the prescription on a recently purchased pair of glasses. They were purchased at the Hanover store. However, I couldn't get up to Hanover. This store would not help stating that they are a franchise store and have no idea what Hanover gave me for lenses etc. I had my receipt with that information. We never got that far. They just shut me down saying I would have to go to Hanover. I don't know about anyone else, but Pearl Vision is the name on the door and they should convey good customer service on behalf of the company. Why couldn't they have offered to call the store? Once I get my glasses straightened out I will not go to any of these chain stores again. read more

I have been wearing glasses for 35 years and Dr Lee is the best optometrist I've seen (small pun there, you got it, right?). Everyone in that office and in the vision center is helpful, but Matt is my favorite. He always helps me pick the right glasses for my face. If you need an eye exam and/or glasses, this is the place to go! read more