Don't ever go there. They're not honest. Here is what happened to me; I filled up the first time…read morepatient registration form with my vision insurance information. They registered me but never told me that they did not accept my vision insurance, instead they did my eye exam and charged my health insurance as a medical exam. As a result, I had, not only, to pay a high co-pay but also extra money out of pocket. Not an honest service. No wonder why they've open slots for appointments all the time. Think before you go there.

Not overbooking and not training your front desk staff like the RMV do. At least one hour behind on…read moreschedule appointments and no seats available.

My rating pertains only to the owner and I just don't have the heart to give her livelihood less…read morestars. I brought back a pair of glasses because they seemed wonky and the gentleman fixed them while I waited, they were improved but still wonky. I figured maybe it was me, maybe I wasn't giving my eyes a break while viewing a screen when I was supposed to so I kept using them. At my next eye appointment (I go somewhere else for medical reasons) I asked them to check and see if the glasses matched the prescription and they said they were way off, that because of astigmatism it's important that they be centered correctly. So, I called and asked for the owner to talk about the error in the glasses. She did not return my call for about a week and when she did she seemed really defensive saying that it is not possible that the glasses left there with a flaw. Then said that they had to special order the frames because I wanted old frames which I was very appreciative of and thanked her again for. She then said that it had been a year since I got the glasses to which I replied I think it's been 9 months but thinking, who cares, I wasn't asking her for anything. I was calling to let her know that the person working on the glasses may need some more training on centering glasses. And to order new glasses with the new prescription I just received (that I did Not expect free at this point but was hoping for a discount due to driving cross-eyed-ish for 9 months). She finally snapped "you'll need to bring those in." Obviously. I don't think I'll ever go back there, she obviously cares more about not being wrong than she cares about her customers.

Knowledgeable and informative care, I'm glad I chose them, we tend to forget about the importance…read moreof our eyes, and the need for a good Eye doctor, luckily i've always understood this, but unfortunately it's not always easy to find a good eye doctor. I was seen within five minutes of my arrival, the newer services were explained to me which I really appreciated prior to going in to see the doctor, so I knew exactly what was going to happen, again the doctor was knowledgeable and informative and overall, she was really laid-back and supportive. The fact that it's very close to my house it's just a bonus. I would certainly recommend right after I told you to make sure you go ANNUALLY!

Many of my family members, including myself, have been going to Dr. San Clemente for years; some…read morehaving been with her for over 30 years, with every visit being an absolute pleasure. Dr. San Clemente is great at her craft. With such a vivid personality, she makes every visit enjoyable, and makes sure all of her clients are provided with the best care. Dr. San Clemente takes the time to explain things to you, and to provide you with the best options. She also has a wide variety of different frames from multiple different brands, which are always fun to browse through, and to try out new, fun and funky styles. I've gotten many different frames from her, and am always greatly satisfied. Dr. San Clemente truly enjoys what she does, and genuinely cares about her clients. Every visit to her office has always been fun, helpful, and successful. I would, without a doubt, recommend her.

Overall, the experience I have had with this doctor's office has been mostly annoying and far too…read morelengthy for what I needed. I went to Dr. San Clemente for an eye exam and contact lens fit and it has taken me a month to actually get contacts. The wait time for anything that is ordered is over a week and communication seems very poor. I was told I could simply walk in for a contact lens check but upon calling to verify on the day I wanted to go in, I was told there was no room for me, lengthening my experience further. The staff person I have dealt with is neither friendly nor helpful. The office itself is very shabby and run down. They do not make reminder phone calls for appointments and the hours are a little limited. The doctor herself is very knowledgeable and friendly enough, but due to the inconvenience and unfriendliness of the staff, I will not be going back.

Very rude staff. Wouldn't give a quote over the phone even though I had all the information they…read moreneeded as well as my insurance information. They wanted me to come into the store to use a high pressure sales tactic and waste my time. Do not go to this company, plenty of other eyewear companies out there to go to.

Wanted to write a newer review. Dr. Tchao is amazing! I drive all the way from the Worcester area…read moreto see her every year.

I love Dr Hayden. His staff is super friendly and he is very thorough and personable. Explains…read morethings in a way I can understand

I actually enjoyed my eye exam! The 4 gals at the front desk were friendly and seemed amused at my…read moreattempts to joke around as I always do everywhere and to everyone. Although I do not think it's right that Medicare doesn't pay for routine but necessary to buy contacts or eyeglasses exams, I felt some empathy coming back to me. Gladly my eyes haven't changed so I was happy about that. I complimented Dr Hayden on the gal that does the preliminary eye stuff super nice, and the photos of my inner eyeball were way cool and looked like Mars Dr Hayden himself was very nice and explained what he was seeing. He had a Mensa magazine on the table in the waiting room of which he belongs. I am light years in IQ points below that lol but appreciate that a down to earth bona fide genius is my eye Docter. Till next time...

There is a new doctor here. I don't believe Dr. Van Tosh is present any longer. I saw Dr. Barrows…read morelast week and she was wonderful. The office staff was extremely helpful and I was in and out of there very quickly. Felt as though my eye exam was thorough and I was able to order my new glasses before leaving. The office is nice and everyone was professional. Used to see Dr. Lynch down in Plymouth, but since he opened this location, I will be seeing Dr. Barrows from now on since it is closer.

Receptionist is a terrible example of front line staff making a good first impression. Rude, taking…read moresmoke breaks in front of customers while waiting to be seen, and doesn't give clear directions or ask the right questions when setting up the appointment, which later leads to confusion, frustration, and embarrassment on behalf of the customer. If your frontline staff behaves like that, it only leads me to wonder what the Doctor is like who allows that type of employee to work for him (didn't make it that far).

The woman who answered the phone on February 5, could not have been less helpful. As someone who…read moreis trying to schedule and eye exam for the first time, and had a few questions she was entirely put out by my inquiries. I'll try the next number on my list.

I wish I could give this place and optometrist a negative number for a rating. The optometrist was…read morerude and condescending. There was no soap or paper towels in the bathroom so clearly no one in this office cares for hygiene. The place is truly dirty and disgusting. No one should go to this place.

I can simply say he is a dynomite guy. Available to patients and a helper. I would recommend him…read moreand his office and staff to anyone. You will not go wrong.