We discovered as we were preparing our home for sale that the double pane window seals were failing. We were on a very tight time schedule, and we had already relocated out of state. Not only did these folks respond immediately, but they sent out a team to measure the windows and produced a comprehensive quote for us within 48 hours. They somehow managed to get the window IGUs on site within a week, on Friday, but they were installed the following Monday at a VERY reasonable price. We can't exaggerate how pleased we are with their service, their communications and their responsiveness. They are real lifesavers and we highly recommend them! read more

So dissappointed and upset with My Window & Door Solutions. When we visited the store, we were told by Erika that the security screen door with installation would cost 2,245.16. After it was ordered and installed, Thuy notified us that we had to pay an additional 750.00 for installation! Of course, Erika couldn't be found to dispute Thuy's claim and nothing was listed in the original contract stating extra installation fees would occur. I notified Thuy and My of what Erika said (including the contract having no statment of additonal installation fees), but they wouldn't listen. We ended up paying an additional 600.00 that was never discussed. The only reason I gave them two stars is because of the workers that came out were very friendly and they did install the door properly. So you don't fall for their undisclosed extra fees, please use another company for any door or window work. read more

My Window & Door Solutions - Security Door - Windows Installation Near Me - San Jose, California

Every time I'm looking for anything such as windows, interior doors, exterior doors, or even skylights, I always go to Co My. Great quality for a decent price :) read more

We've ordered multiple times through My Window & Door Solutions. 2 different orders of Milgard windows and 1 separate order of interior doors. They are amazing! Can't beat the price and amazing customer service. read more

I ordered Milgard windows from here over a year ago and I had an issue where the screen door was buckled and stuck in the train. With just One call, a technician arrived and fixed it in less than 10 minutes. Something that we tried countless solutions on before. So impressed. Excellent quality of service read more

I was recommended by my friend to come here as I am remodeling my home!! I could not have been more happy with the quality and service from this business!! They are very responsive and worked with me on remodel my place into my dream home! They work with your budget and provide you with reasonable prices! I am very impressed with how easy it was working with them. They answered all of my questions and were super knowledgeable about the products they carried. Couldn't have asked for better service. Will definitely be back if I ever have any remodeling projects in the future! read more

After visiting several different places, we stumbled into this business looking for window covering options. We were highly impressed with their large assortment of shades, blinds and shutters at affordable prices. Thao (sales associate) was extremely patient throughout our long shopping trip, knowledgeable, and helpful explaining all the different options. We ended up purchasing the Hunter Douglas products. All the items were delivered within the timeframe promised. The installers were punctual, friendly and very professional making the entire process seamless as possible. I would highly recommend this place to anyone looking for any door or window replacements given their superior service and from start to finish. We'll certainly be returning here for our future home needs. read more

A friend referred us to My Window & Door Solutions during a recent home remodel. All the workers were very helpful, informative and responsive to our inquiries. The pricing was very competitive and they were willing to work with us based on our budget. There was a large selection of products so we were able to get exactly what we wanted. We changed the IWP entry door Jeld Wen and it looks so nice. Nothing but great things to say about this business and we wouldn't hesitate to return again for any of our window/door/ bathroom/ window covering needs. read more

Buyer, beware. MY Window has sterling reviews here and they seem to do a good job, on the surface! My windows, installed by MY in the summer of 2021, leaked badly during the March 2023 storms resulting in $67,000 in repair bills. MY's answer to the leak - your property manager selected the $300/window retrofit and not the $700/window reinstall. So I paid $30,000 for the windows and MY Will warranty it for only one year!! Who would want to spend $30,000 for one year. In comparison, my old aluminum windows lasted 50 years with zero leak since the house was built! The problem is that the retrofit was poorly implemented. There were no flashing around the window frame to keep the windows airtight and waterproofed. The caulking was uneven. Most of the window frames were held together by nails, not screws. But you won't see that until it rains. The result, the vinyl windows "look" beautiful and quality outside but a lot is missing "inside". MY does not stand behind her work, unlike many other honorable installers like HD Flooring I had the pleasure to Work with!! Buyer, beware!! El Niño is coming and so may windows installed by MY read more

Be warned and stay away from this business if you need to buy/install new windows for your home. A couple of reasons: 1. There are better alternatives such as AMC glass company on Monterey Highway with better pricing, quality of work and customer service. 2. Some of the sale staff is dishonest, ignorant, irresponsible plus customer service is poor as well (i.e. Thi, a saleslady who has no training in window/door business, only interested in making a quick profit and leaves customers in the dark once a purchase has been made.) 3. The business does not have its own installation workers and has to refer the job to contractors and some turn out to be sloppy or even cheat customers. read more

Service order on time including delivery. Problems on screen and trim on Milgard windows can be taken care off by their in house staff They are always busy serving customers Monday through Saturday even during their lunch break. 100% customers service. Pricing reasomable. Order ahead for your upcoming project you will be happy you did. Cheers read more

It is second time using My Windows. It's fast and easy process to work with them. We were looking for to replace 2 new construction windows which would match with our existing windows. My window quickly send out their installer to measure the windows and with the same date we received the quote. Their price was reasonable and we decided go to with them with full package materials + labor. About 8 weeks, the 2 new windows from Milgard Tuscany arrived, and they called us to schedule the installation right away. Their installers were top not and they redo the stucco, caulking carefully then they installed the windows and the exterior casing which matched our existing ones. We had a smooth experience with My Window and highly recommend My Window for windows replacement. read more

Very bad customer experience. Timeline: 1. Ordered 2 Simonton windows on 3/1/2022. Glass arrived in mid April. Didn't pick up immediately. 2. When I pick them up in May, one of the glass is broken. Thus I waited for the new glass to be produced and delivered... 3. Fixed glass arrived in July, but I was told the other window was broken... I picked up both windows and they mentioned once the fixed glass delivered, they would come to my place to install fixed glass. 4. Then in September the glass was delivered. I want to call out during the process, I need to constantly follow up and push the process and the fixed glass got delayed for both times... I wrote many emails, made many phone calls and sometimes don't get replied or answered 5. The worker came to my house to install the glass, but broke the glass during the installation... Yes, it's the third time... 6. Then I need to wait for fixed glass to be reproduced and redelivered.. maybe due to the glass being broken for too many times, this time I waited for 4 months... The window producer outsourced warranty service to a third company who further outsourced glass installation service to the fourth company. And none of the companies are taking responsibility and glass got missed and reproduced during the process.. 5. Finally mid Feb 2023, someone came to my place and installed glass properly. During this process I directly work & coordinate with the outsourced companies myself by making a lot of phone calls and writing emails... Yes the end to end timeline is almost a year for just 2 windows but broken 3 times. I need to drive the resolution myself in the end and don't feel they share great empathy with customers. Yes Simonton also need to take responsibilities due to horrible customer service. But they just keep blaming Simonton and not working hard to really help me. I want to call out, they are the ones broke window for three times and just use Simonton warranty service which is free. They didn't really pay any compensation for the customer as a way to be responsible for the mistake they've made and inconvenience they have brought to their customers. read more

I am very happy with My Window & Door Solutions.Tony was very knowledgeable and helpful. read more

I contacted a few companies that have a good review on Yelp to replace my front door. My Window was fastest responded and they called me right away to let me know what the next steps should be. My Window team emailed me entry doors catalog for me to browse. I was able to select the door which I liked very much. They were able to provide me a quote at the same date that I emailed them. Really appreciate their quick response. I finally purchased IWP from Jeldwen. Before I even placed the order, my windows send their installer to my house to get the measurement. They double checked everything before placing the order. Despite the lead time for the door to arrive around 15-16 weeks, they installed them the date after the door arrived. Their installation team did an excellent work. I'm very pleased with the whole process and continued work with them in the near future read more

I got my windows, doors, crown moulding, base boards, shutters and skylights from them. I was very satisfied with the products especially the service from the staffs. Quick response if you need help. They were very helpful and easy to talk to. I'll definitely buy from them again. I highly recommend them !!! One Happy Custome, Tino O. read more

I was looking around at some businesses that did window installation for my home and decided to do it here. I'm glad that I decided to choose this business because they had everything I was looking for. They were very understanding and efficient with their work. Price was reasonable since they were very easygoing with giving me their best rate and had a great team that provided the best service. They had an abundance of options but I'm glad they were able to help me choose the best one for my home. Will be coming back in the future if I am looking for new projects around the home. read more

For a whole house remodel we sourced all of our new windows, doors and window dressings from My Window. They also provided installation service for the doors that the GC didn't cover. The service from everyone in the office and at the install site was great, and we're very happy with the products. read more

I ordered all my windows and doors from this company. They have great price and service. They also went beyond expectation by helping you by getting contact with your GE to double checking with your order, making sure you ordered the correct item with correct number. They are truly reliable and trustworthy! Highly recommended! read more

Nina (Nhu) was super helpful with my Thermatru door purchase. The price was reasonable and definitely lower than home depot, and the service was unbeatable. Nina has always been very responsive and tried to address any of my concerns. For example, Thermatru vendor sent me a door with a wrong design, and Nina helped me resolve the issue quickly. I highly recommend this shop and Nina. read more

Using My Window and Door was one of the best home improvement experiences I've ever had. The staff was attentive, friendly and most of all very patient while my wife and I worked to choose the best price and quality option for our home. We needed to replace 16 old double-hung single pane windows with new energy efficient custom windows. They had many vendors and options to choose from, including all the major vendors we had already researched and found the costs here were much much less than other stores we visited. I mean substantially less for the SAME windows. The staff was very knowledgeable and seemed very well trained and experienced which really helped us to make a final decision. The inspection and measurement team was great. Very respectful and made sure they got all the correct measurements the first time. This made the installation go quick and smooth. The installation team did a fantastic job and cleaned everything up and hauled all the old junk windows away. We are enjoying a much cooler home now with beautiful new windows. Thank you everyone at My Window and Door for all your hard work. We will recommend you to all our friends. Rich read more

We were looking for to replace 6 Retrofit windows and 1 sliding door. My window came across as a Elite dealer for Milgard. My window was able to provide a full package with material and installation cost My window team was able to show us what material worked best for our remodel. The Milgard Tuscany windows and door arrived beautifully . My Window installation team did amazing job to install the windows and doors. They took the old ones and tossed then they replaced the new ones perfectly. We are really happy with the professionals service that My Window has been offered. Highly recommend My Window. read more

We were looking for windows and doors for our remodel in Oakland. Our contractor recommended My Window to us to shop for windows and doors. Therefore, we contacted them for our selection of windows and doors. All staffs were friendly and seemed to know what they were doing. They were really careful to check all the windows sizes and willingly to work with us patiently. They recommended us to go with Milgard Fiberglass with White exterior & interior because we were looking for modern and contemporary look, and we ended up liking the windows a lot. We were so happy with the windows process, so we decided to order the interior doors and handles as well. They were extremely nice and helpful with our doors order. They even sent their installers to the jobsite to double check all the doors sizes. It's our pleasure to work with them and of course we strongly recommend My Window to all and will use them for our upcoming projects. read more

Really friendly people to work with (MY, LY and Thao), I have pretty much order almost (Windows, Doors, Crown molding, Blinds) from My windows and doors. Price is very competitive, and their support is really appreciated. read more

I agreed with the positive reviews here. I worked with Vu on my house for all the windows, interior doors, entry doors & skylights. He has been very helpful & knowledgeable & a pleasure to work with . One of our bedroom window was not egress, he noticed us to change the window from single hung to casement to meet egress. He checked our T 24 very carefully to make sure all the windows meet the T 24 requirement. Besides that, the price is very good compared to 3 different dealers in the bay areas. We are very happy with My Window & Door Solutions. We will come back in the future & for sure recommend any of our friends who need windows & doors here. read more

This review is not to bash anyone. This review is meant to reveal to other consumers the reality of which I experienced with this company, so others can be aware, and make sure to cross their T's if deciding to choose this company. My experience went from good to worse quickly. We work hard for our keep, and when we need work done on our home, we need it done correctly and professionally, right? As a renter in the Bay Area, everyone knows the rates are sky high. When you've got a landlord who does a great job at anything that needs to be done in the home, it makes it all worth it. The landlord and I are always in CLEAR communication, there is never miscommunication. We discovered a new sliding door was needed, the landlord found a company to get the job done. The company should have been on top of everything including whether HOA had specific colors for the doors etc. It was clear enough for any contractor to see the other condos in the Villa were a specific color. This company did not care to notice that. Whether the landlord ordered white or NOT, the company should have confirmed that it didn't need to be a specific color. They failed at that when they initially came out to measure to place the order. I know factly that window companies ensure HOA guidelines are in place. It's a no Brainer. This company for one has a poor level of customer service. Secondly, the hack job they did to install a new sliding door was a complete fail. The company literally hacked structure, and have come out multiple times after me having to call about a leak from rain coming from the inside of the house. My calls had been unanswered for so long in 2019 nearly 5 months. Apparently, the owner was in Vietnam for 6 months-- and left the company in the hands of unprofessionals. The dishonest and sloppy workers that came to look at the problem blamed it on the infrastructure of the home and the deck above. Even after the employee coming out and using my hose (unmasked in the middle of SARS-COV btw) to spray the top of the window seal to see whether it was their fault the leaks were coming inside during rainy season. I sent a video dated and timed the same day her contractor came--which clearly showed the leak on the inside of the house. My explained she would fix the problem and also install another window in the kitchen at no cost due to their mistake. Finally the owner (My) sent someone I could understand clearly, Ernie- nice guy, from another window installation company. He looked at the job and was in shock! He explained the damage this company did, and left an open ended statement that it may not be reversible. He explained this to be a liability and didn't want his company tangled up in their mess. I've tried to reach out to find out a date of arrival and placement of the kitchen window, with no luck in communication. Apparently My now has left someone in charge as she is out of the country again...what really is disturbing about that is, she failed communication with me after she sent Ernie. It's truly unfortunate. ** I, the renter (as she so boldly points out in her response to my review) DID in fact work with My through the ENTIRE process, via phone calls and texts. It was I. And her response now is that I'm the renter and the owner is to notice me not the company. This is appalling since I had been the only point of contact during this process. Her response to me is disappointing. The renter lives in the home, knows the problems in the home. The owner just put the work order in place and I followed through with it. I respect and honor people in my life, and have done so with the owner of the home I'm renting. I will make sure that his home is taken care of properly as I would do with my own home when I purchase. It's respect, it's a constant practice. But, hey, now y'all know. Hope this review helps you when choosing new windows for your home! Bless up! read more

I strongly recommend My Window & Door Solutions. I bought all of my doors including exterior and interior doors from them. Nhat and his manager are being really kind and helpful. I had a little problem during the installation while they were willing to help and asked their contractor to come and fix my door. They do have plenty of choices including those modern look doors. Definitely worth buying. I will post pictures later as soon as my remodeling is done. read more

Came in for a walk-in consultation on some windows we wanted to replace. I said hello to the front desk woman since we were not acknowledged when we walked in. She was making very little eye contact with us and raising her tone after each question she asked me. She asked what brands I was looking for and I responded with what brands do you carry? After that she practically continued to yell out whatever question followed. During this time face masks are required to enter any business, we did, she wasn't wearing a mask so no need for the tone of voice. Anyway, I began to pick up that my business was not welcome here. She asked about budgets and I told her we wanted to look at prices, she scoffed and said okay I'll show you prices. I am a Mexican woman who was simply looking for a quote on some nice windows at a window shop. Trust me I know it wasn't going to be a couple hundred dollars, but this woman assumed I would not be able to pay. It's so disappointing that in a time like this, my skin color earned me the worst service possible. With my fluent English I politely declined the rest of the consultation and left the shop. I'm sure if I were not a person of color I would have gotten the service others claimed they received. This shop has earned 5 stars for the worst customer service. Props to you! FYI: I was standing 2 feet away from the front desk, not 12 feet like you are claiming (we would have had to shout in that case). We were never offered a proper consultation. Of course race or ability to pay would not be discussed, that's a given. It was assumed by the scoffing and expressions made by your employee. Not sure if you're getting the story right. Second employee present heard the whole thing and did nothing to make the situation better. Regardless, the customer service was rude and uncalled for. read more

I needed windows for a renovation and the pricing and selection at My Window was the best I found out there. But what made my experience great was the exceptional customer service. Everyone was super helpful, friendly, and professional, especially Nina. We had some unexpected delays and Nina was a step ahead with options to make sure my project remained on schedule. read more

Be beware of this place, an unprofessional owner and salesperson runs this business and they will waste your time and experience. Honestly, the bad reviews that they have on here is more worse than I thought. First, this is an important message to MY, the owner: If you refuse to do the business with a me , DO NOT send people to my house especially during COVID 19 if you were thinking of being serious doing business with me. Seriously, do not give me a fake promise that you will give me the quote, it would have been better to tell me that you can't. Instead, you waste my time dealing with your actions. Second, this goes to Nina the salesperson, I now know who you truly are. Some things to remember, DON'T lie with your customers, not only do you show such an unprofessional attitude, you also show that you continuously lie all the time. Don't think of trying to fool people anymore. Never ever even try this place people, this was my mistake. I'm hoping that other future customers will be aware of this business as there are tons of other place that sell windows and doors with professionalism. Such a bad place with bad people. UPDATE REVIEW. My, I don't know if you're lying or that you listened to a very lying employee in particular, Nina, who told you that I asked her to give me 5 quotes, How's ridiculous ! I have never asked her to give me 5 quotes, it's a lie. Also, you did not bother to email me either, which is another lie. How can you be serious? Did you already know that the email got through or not? This is supposed to be a simple thing that you can fix, so stop dragging this situation longer than it should be. If you really cared about your business reviews on yelp especially, LISTEN to your customers and fix the way you're dealing with customers, If you thought you could lie your way out of this, it's getting annoying, and you're not fooling anyone. So stop making the customers feel bad as if they're at fault. read more

My Window & Door Solutions is one of the best contractors we've used on the many projects we've done over the years. When they came out to do the measure they were great at providing different alternatives so we could evaluate the option that was best for our home. They are very professional and the installation was clean and precise. We experienced many delays from the manufacturer (not My Window & Door's fault) and they advocated for us throughout the process. They even offered to fabricate temporary screens for our windows at no charge while the manufacturer was backordered due to supply chain issues. You should definitely give them a call - they will earn your business! read more

Replaced all our windows and sliding doors through My Windows and Door Solutions. My and Lynn were very responsive starting from invoice to installation. They provided the best price among all the windows companies that I contacted. Installation also went very smooth and as per plan. I highly recommend them for anyone looking to replace their windows and sliding doors. read more

My and her team helped me get some great sliding doors for our home. I went to the showroom and was able to look at their selection and pick the sliding door that worked for me. After My Window received the doors, we set up the installation which took a couple days, and we now have some beautiful new sliding doors that we love. Thank you for everything and I hope to work with them again soon on my next project! read more

Five stars are not enough. These guys at My Window & Door Solutions are amazing. We ordered several windows and a bi-folding door for our remodeling project. They are absolutely (1) responsible and (2) perform accurate, clean, fast installations. While we were deciding on the size, material, and the type of windows, they were (3) patient, professional and accomodating towards our requests and questions. I would not doubt working with them in the future for a second. Lastly, all of the team members I dealt with from their team were (4) polite and friendly. read more

We recently got all our windows and patio door replaced by My Window & Door Solutions. The windows arrived earlier than expected and were also scheduled to install in a timely manner. The installation took a couple of days more than expected, but the quality of the installation was great and the installation crew was really helpful and friendly. When we had some questions during the final day of the installation, My dropped by our home to clarify the questions herself. We would highly recommend their services! read more

We have used them for our windows and closet doors. Super honest company with great products. I will certainly be using them again!

My and Ly were really helpful. I needed windows and doors for my remodel. They both spent a lot of time helping me with my selections for doors and windows, which were perfect. They also delivered the windows and doors on time as they promised. If you are looking for a great place to shop for windows and doors "My Windows And Door Solutions should be your first and only stop. My, Ly, and staff were very knowledgeable on all their products, Doug read more

I owned a home in Sunnyvale , got all my windows from this business. Very happy with the unbeatable price and the service. The staffs there were very sincere and caring. Definitely a 5 star rate and I will refer my fiends and family to My Window & Door Solutions read more

Called them and set up an appointment at one of my properties. They were a no show and no call. Called them and they said they would call me back. No call back. Not a professional way to start out a relationship with a builder that could have given you tons of business in the future. Punctual is how I like my subs and I stay loyal. I don't recommend this company at all. This just shows me how the installation would go. read more

I'm a General Contractor with TLC Construction. I'm in the business more than 14yrs, and I would like to recommend you as a contractor or a home owner My Windows & Doors Solution for your business and home. They are so professional in their work, affordable in their price. I recently found them through a friend and has been used them for my last two projects and will definitely going to use them again on my next projects. read more

My Window & Door Solutions - 1st project - Windows Installation Near Me - San Jose, California

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