**Disclaimer** This review is REALLY LONG.
My experience here was dehumanizing, embarrassing and awkward when it fully didn't need to be. I probably should have just walked out instead of placing my modified order, but I didn't.
I was running errands nearby & craving salad rolls so I decided to try something new. I regret coming here and am straight up never going back because of how strangely I was treated when I attempted to place my order......
Let me explain, and put myself on front street real quick. I have some INSANE health issues and can't eat or drink like most other people. At absolute maximum, I can eat 4 bites of food in one sitting and I end up getting most of my nutrition from protein drinks. As a real life #1 food lover on gods green earth, this is one of the most frustrating and depressing things in the world to deal with, but it was either learn to live like this or die & I chose to live...... Like straight up, this wasn't a choice that I got to make for myself - I was internally bleeding & to stop the bleeding they cut a ton of stuff out. It saved my life, but also made food incredibly complicated.
Sooooo now let's get back to this review.....I came in at lunch time and the restaurant was completely empty.
The interior of the restaurant is open, pretty and has a lot of different seating options. I could smell the pine sol as soon as I walked in & it comforted me in a weird way because in my head I'm like "hey okay, they clean stuff here!". I liked this!
I ATTEMPTED to order salad rolls & a kids pho (because I didn't see any other smaller options, I was eating alone & I didn't want to waste that much food because I knew it would overwhelm me. I told my server my order and her response was, all in one breath, "No, we aren't allowed to serve the kids soup to adults. Do you want to talk to my manager."
I didn't want to make a fuss or be dramatic so I declined escalation to management and ordered just the salad rolls because that was already more food than I could eat.
When I got my actual salad rolls a lightbulb went off in my head and I realized, oh WOW they probably have this rule in place for people trying to be cheap! I asked my server if I could just order a small cup of soup so that I could at least try it because I had never been there before and that they can charge me whatever price for it and her response was "Nope, we only have one size."
Truthfully, this perplexed the heck out of me and realistically they could have charged me full menu price for whatever item and then put it in a smaller bowl to which they outright refused. This action proved to me that this business doesn't actually want my business and that I do NOT belong here.
My salad rolls were mostly pathetic and as I ate them it became obvious to me that somebody somewhere associated with this place is really, REALLY pinching their pennies. Although the lettuce inside the wraps was VERY fresh and crispy the meat itself was sliced SO SOOOO THIN that it had absolutely no meat flavor. It was wild. So wild that I stopped mid bite to take a picture because I was shocked.
When I added the details together of "no smaller soup" + no meat in the rolls it painted a pretty clear picture that this place really only cares about money, more specifically, THEIR MONEY.
I ate the 3 bites of the food that I could stomach and it took awhile for the server to come check on me so I just sat there trying to wrap my brain around what just happened to me. I asked for a container and expressed my concerns to my server. I told her directly that I understand the rules aren't set by her and asked that IF she feels comfortable to relay my concerns to the management cool and if not, don't worry about it and keep it pushing.
Overall, I really didn't appreciate being treated like a cheapskate or a scammer because of what I tried to order. I went on to explain the how & why I wanted a smaller portion and reiterated that it had nothing to do with the cost and everything to do with just not wasting food and my health issues.
Right before I left, the employee offered to buy me the full sized soup and told me to "just take the leftovers home". I politely declined because I didn't want this super young girl to come out of pocket for me when the restaurant could have easily accommodated what I originally asked for, before making it some big huge deal.
By writing this suuuuuuper long review, I truly hope that someone, ANYONE associated with the business can see and understand my point of view. Hello restaurant, I'm not your enemy, I'm not trying to rip you off - I'm just a person who loves food and physically struggles to eat it. I understand that rules exist for a reason but your unwillingness to have me as your customer was jarring especially after I explained why I wanted a smaller portion.
More soup for y'all & none for me. Hahahaha read more