If it wasn't for the installers who tried to resolve many of the issues this review would be zero stars. In the end my kitchen looks good HOWEVER I would not do business with MKDE again and neither would I recommend them to anyone.
Let me be clear that this is not about pricing. This is about service, or rather, terrible service. My name is Odette and I visited the showroom after a friend's recommendation. Initially I thought the quote was too much but I had no experience with kitchen remodeling and quickly learned that Maria's prices were actually competitive; very competitive in fact.
Maria's personality takes some getting used to; she's a no-nonsense business woman/owner which I can respect but when that extends to rudeness, a different threshold has been crossed. Throughout the course of our interaction over roughly a 6-week period, Maria never responded to any of my texts or returned any of my calls. On one call I felt that she deliberately hung up on me but, if it was a disconnect/dropped call, then the appropriate action for her was to call back. I tried calling back several times with no response.
Maria will probably speak to the fact that I changed my choices on the order a couple of times. Yes I did. That is my right and my prerogative as a customer and therefore I do not expect bad attitudes from her or her staff. I paid my balance as required and never asked for any deals or assistance with my payment so I do not expect to be treated as if I am asking for a handout. There were errors on my order, no fault of mine, yet I felt belittled at every turn. I felt that if I had not been as thorough as I was with questions and checking every detail, I would have had to live with the mistakes. I have no proof but the additional charges tacked on at the end had the appearance of deceptive business practices. She added an extra amount and blamed it on the mix-up in the order. My fault for not getting an updated copy of the order at the time the change was made.
Except for day 1, not once during my 4 follow-up visits to the showroom did I ever feel welcome. Instead, I felt that I was intruding and a bother. Twice, one of her staff came to my apartment and walked in without so much as a half nod much less a greeting. Call me old fashioned but it is beyond rude, especially as a service-based business provider, to walk into someone's home and completely ignore the home owner. Also, I can understand that their heritage and primary language is important to, and probably most comfortable for, Maria and her staff but in every interaction I felt the switch to/use of their language was deliberate to keep me unaware of the conversation. It was deliberate and rude. English one minute and then Spanish when I am not to know what is being said.
With all that happened what was perhaps the most shocking to me was that without a single "thanks for your business" or "appreciate you doing business with us" Maria finds me on Facebook and sends me a friend request!!! Seriously??!! After the way I was treated??!! It's as if the entire staff is blind to this behavior. Obviously business is good for them with unlimited niche clients so SERVICE is not a priority which is great because I have steered the 3 people who've asked me for a referral to find another company to do business with.
I am not someone who frequently does online reviews but this was, hands down, the most uncomfortable and negative buying experience I have ever had. I chose not to give specific details on much of what went wrong with this order but am certainly willing to speak to it if required. I hope rather than making excuses (or worse, lashing out), that Maria and her staff will try to make amends and use this feedback to make some course corrections. read more