When completing research at floor companies locally and within reasonable distance- I found Floors Direct to be the most cost effective and they reported that they could complete the work within the desired time frame.
I contacted a representative from Floors Direct in June 2013 and explained the work that I wished to have done. They asked me the date that I wanted to have the work completed by and the salesman explained that they could do it on the date desired- a month from when payment was made. The salesman explained that it would take 3-4 days and maybe an extra day- to complete the work of tiling 3 rooms and hallways.
I scheduled my life according to the promises made by the company of when the work would be complete. I ensured that I came back from a family reunion early and ensured that I took vacation time from my employer to be home for the workers.
To help make sure that the company is able to complete the work within the timeframe I completed all of the pre-work. I ripped up all of the linoleum, carpets, and baseboards and moved all of the furniture out of the bedrooms, with the exception of a couch that could not fit through the doorframe of a bedroom. I moved the washer, dryer, stove and refrigerator onto my patio for the duration of the time it took for the job to be completed.
The first point of dissatisfaction came from the length of time that the job has taken. The work on August 24th and during the 3 1/2 weeks of work I continued to have to live without my stove, washer, dryer, refrigerator, and my furniture- which was stuffed into the two bedrooms. Beyond the inconvenience that living like this has caused - no clean clothes, no ability to have perishable groceries, and unable to cook food- I have had to leave the workers alone in my home or provided them with a key as I had to return to work. My work days are strenuous and am gone for 12 hours a day- which left me no choice but to leave them alone to complete the work and hope that they did it to the standard that was promised and your agencies reputation states.
Due to me living in a condominium, I have a Housing Association that I have to abide by and they required that I put in a sound barrier and I ordered the peel and stick, from the salesman- Kevin Brooks.
When I went to install the sound barrier, I noticed that it was not the peel and stick version, and it was instead the underlay that needed to be applied with thin set. Mr. Brooks stated that his guys could put the barrier down without a problem. The tile installers made it clear that they were unhappy about having to lay it and they took days to do so- and the job was rushed and shoddy. There were gaps in between each section and the change in the sound barrier cost me a couple hundred dollars more.
The installer didn't take the cost of the product into consideration and instead of trying to use up the scraps he cut previously, he continued to cut into the roll and after I told him how much the product cost me- he (Larry) informed me that it should have only been $180 a roll, instead of $369 a roll.
The first day the workers did not come to start work until 12pm and left at 445pm. After their work day- they had not completed even half of the sound barrier.
The second day the worker stated that they would be there at 9am and the one worker didn't get there until 1030am and left at 1pm. The worker appeared young and inexperienced and it took him 3 days to get 95% of the sound barrier down and he didn't finish.
The workers came a 5th and 6th day and did not finish, and stated that they would be back on Monday, which would be day 7. This pattern continued for 3 weeks.
I want to be clear that I don't have any issue with the workers that came out. They were nice and appropriate- but there was constantly an uneasy feeling that I had while leaving them in my home and completing the work with no supervision from me- for full days.
After the 3 1/2 weeks of work, the result was the following:
* I asked specifically for the smallest grout line and that is not what I received, as the grout lines are uneven.
* There were large gaps by the wall, as the spaces weren't filled in.
* The grout is discolored. It was supposed to be chocolate colored and it is light brown in several areas.
* There are white marks on almost all of the tiles, which would come off after me scrubbing them.
After the job was complete I realized that my garbage disposal was leaking and after spending $100 for the new disposal and $200 to install it- I found that it was full of grout that was emptied into my sink from the workers.
I feel as though I was promised a professional look and I did not get that. I feel that the work that I saved up to have completed was rushed and completed in a timeframe that is unacceptable.I feel as though I was promised a professional look and I did not get that. read more
