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Precise Tile Marble And Wood Floors

4.0 (3 reviews)
Closed 7:00 am - 9:00 pm

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Floor Coverings International

Floor Coverings International

(2 reviews)

Horizons West / West Orlando

I was referred to "Floor Coverings International" and I'm so happy I made that call!…read more The first call with Mario Izquierdo, who is so easy to talk to, very helpful, kind, knowledgeable and really tries to help the customer pick out what will work best for them and is mindful of their situation, to receiving that call saying your carpets are in, the guys were amazing, pleasant, respectful, worked in a timely manner and had the carpets in and looking/feeling great in 2 days, to the walk thru on my nice, new, soft, cushioned carpets!! I highly recommend this company and working with Mario!!! (They are also Great with their prices and the guys will move some of the furniture)

We recently had all of our flooring redone in our 2,677 sq. ft. home by Floor Coverings…read moreInternational. The initial process of meeting with our Design Associate, Mario Izquierdo, was on point. He has a gift of gab and truly sold us on their product and service. Their subcontractors came in the first day and worked until the late night hours to demolish the old flooring and prepare it for the new PLV and carpeting we had just purchased through them. Unfortunately one of them damaged our front door and upon reaching out to Mario again, he notified us that the owner of the subcontracting company was out of town for a medical procedure in Brazil. We waited for a few weeks and still no response, even after reaching out to the owners of FCI directly. Finally the owner returned to the US and dropped by to see the damage. He stated he would take care of the damage and have our door repaired for us. It has been an additional 2 weeks, almost 3, and they never came back to resolve that issue. We also had requested to leave the master bathroom undone until further notice, as we were considering the possibility of having remodeled. After long consideration, we determined that would have to wait. I reached out to Mario on February 13th to let him know we wanted to go ahead with having the flooring job completed, (we have already paid for the materials and labor in full). It was not until the 22nd of February, where I, the customer, had to reach out again to Mario, before I received a response that they would finish the job the following week. On the 27th of February I again had to reach out to Mario to inquire about what day and time to expect the completion of our work to be done. I was told that the workers would be here Thursday morning, but was not provided with an exact time... just a simple response via text with the day. Well, it is now 9:34 am, Thursday, March 2nd, and the installer hasn't shown up. I once more had to reach out to Mario and inquire as to what time they would be coming. I was then told at 12 noon, at which time would be later than I had planned for as I already had made other appointments for later in the day based around the "morning" time frame I had been provided. Again, I reached out to Mario and shared how upset and frustrated I am at this point and how dissatisfied I am that it seems as if I didn't reach out to him myself, I wouldn't know much more. I feel that they are a good company when it comes down to selling, but can lack when it comes down to their customer service and keeping the client informed in a timely basis as to when work completion will take place. I have had to continuously reach out in order to obtain responses and updates, rather than having the Design Associate reach out directly to the customer and following through on what they promise. So just be aware... their sales are on point... their products are good quality and beautiful, as they have several options to select from. But their follow through on their promises leaves a lot to desire. Unless you want to be the one constantly reaching out to them to inquire about dates, times, etc, I would think twice before proceeding with them.

Precise Tile Marble And Wood Floors - flooring - Updated May 2026

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