Np and staff were fantastic at start. My grievance comes from their policies, and follow up. I completely understand policies and procedures with prescriptions. More so due to the epidemic we are having to overcome as a nation. I agree to this up to a point. These policies need to be brought to the attention of the patient. They should be clear and concise with enough clarity, that medical, and patient have knowledge. This should be in writing, on discharge plan so that the patient has proper time to plan and schedule accordingly.
Don't discharge a patient with medications, without making sure of said policies.
My visit last month none of this was discussed with me. My discharge plan instructed me to follow up 3 months later for labs. I was given 3 medications, and my plan. I scheduled my appointment 3 months out as directed, and went on my merry way. Fast forward to a week ago, I am looking at my prescription bottles, and noticed them looking a little sparse. I may add that my request for the refill was 3 days past the suggested refill date. Using my handy app I scan my prescriptions in for refills. Almost an hour later I receive notification from the pharmacy. The notification stated that one medication required Dr authorization, and would be contacting the dr.
Now to this week, Wednesday rolls around, not one call, email or notification from anyone other than the pharmacy. I call the Dr to inquire the hold up. I spoke to the staff of my dr now explain the situation. The CSR informed me he would contact the office and inform them of my request. I also advised that I had ran out of my medication the night prior. Rep had let me know he would notify the practitioner, and someone would eat back to me.
Today I call MDN to let them know, no call, no email , and pharmacy still has not been authorized. I was transferred to the office being told that I need to come in for a refill. At first I was adamant that I was not going in for their lack of communication, on all fronts. They offered me a walk in appt today, so reluctantly I caved, but requested that my co-pay be waived. I was told that cannot be done. no "let me speak to a supervisor", no "let me see what I can do". Nope I was told I would have to shell out money for a handshake and an authorization that should have been taken care of almost 38 days ago, when I was discharged. Again this medication is not scheduled, and even so e-scripts have date restrictions now.
So to my soon to be former practitioner. Thank you for the lack of communication, failure to notice details, and making me feel like a billable unit. Incase you forgot, you work for me, not the other way around.....honestly I......WE pay for this???? Got to love our healthcare system. Oh I will be disputing my bill with you folks too. read more
