The providers are top notch. I've been a patient for 8 years or so and my child has been a patient…read morefor maybe 6. We always get the best care and follow-through. But whoever is handling the billing lately is so rude, am not sure what happened. Maybe they outsourced it? I've never had an issue until recently. I called to clarify a charge that didn't seem like it was coded correctly. The person I spoke to on the phone was obviously busy with so many other things in the background and seemed annoyed and said she'd pass along my concern. I asked in the app and the person who replied was extremely rude as well, when I was just looking for clarification. Apparently a Saturday appointment triggers an extra $87 charge as "after hours" even though that was never disclosed and it shows on the website that they are opening alternate Saturdays (again with no mention of it being an extra fee or extra hours.) It wasn't an emergency and we didn't need to go on a Saturday. I just think that it should be disclosed somewhere that an extra fee will be incurred. My first inquiry in the app received a very patronizing "non-answer" to my question. The AI in the app is great but it doesn't handle billing. AI isn't always helpful but at least it's not rude or insulting. After the back and forth, I logged in to pay the balance that I should not have owed, but I chalked it up to a lesson learned. It showed zero balance. That was a few weeks ago, and today I got a bill in the mail showing the outstanding balance again. The providers and the quality of care are amazing. I just felt insulted the way I was treated by the billing people, and that's left a bad taste in my mouth. I would definitely recommend One Medical but be warned that billing might be a hassle now that I guess it's being handled by new people.

One Medical is an interesting place to review because... it's not a restaurant, and it's not an…read moreentertainment place. But it's a place you go to see a doctor. And in the spirit of Yelp... I review everything. Including... walk-in doctor's offices. So, I'm a One Medical user, and I've used it for about six months. This is my home location, and I'm definitely a fan. One of the main things I like about it is how you can get labs done by just walking in anytime. You don't need an appointment. You just walk in and wait. If there's a line, they can give you a time to come back. Or, if there's no line, you can just sit in the waiting room. It's very nice to have a lab on site, and you don't have to deal with the whole Sonora Quest adventure that a lot of us Arizonans deal with. I've seen two nurse practitioners there. Both of them were helpful. And not only did they show good bedside manner--if I'm able to use that term, despite not actually being in a hospital bed--but they also were quick to respond to my messages on the app. The service here is painless. No pun intended. It's easy to make an appointment. Their app is very well-designed. And this location is clean and friendly. I would recommend One Medical if you're looking for a simple primary care experience.

The best thing I ever did was go see Dr. Lutz four years ago I was 290 pounds I was on all kinds of…read moremedication. She basically told me that she did not want to give me all that medication that it was killing me. She told me the truth unlike a lot of doctors that just want to give you medication she gave me the truth and it changed my life I'm now 210 pounds. I go to the gym all the time and the only reason I have to see Dr. Lutz now is when I hurt myself at the gym lol

I was referred to Dr. Lutz by a friend a few years ago, and I honestly couldn't be more grateful…read more From my very first visit, I felt truly heard and cared for. Dr. Lutz takes the time to listen thoughtfully and never rushes through appointments. Her depth of knowledge is impressive, and she explains everything in a way that's easy to understand. What really sets her apart, though, is her incredibly calming presence--it's something you feel as soon as she walks into the room. The entire office staff is just as wonderful--professional, kind, and always welcoming. Whether I'm dealing with intense anxiety,blowing my back out (what I'm currently dealing with lol) or anything in between, Dr. Lutz has guided me with genuine compassion and expert care. She's helped me through some incredibly difficult times, and I truly trust her with my health. I can't recommend her enough!

Dr. Froese is fantastic! Her service should be a model for Healthcare in the USA these days! Quick…read moreresponse! There are real advantages to using Dr. Froese as you Primary. Insurance is not needed, she knows the ins and outs of the medical industry and has cost effective solutions for out of office care. On top of that most things can be done in house and I always get a response within a day. I highly recommend using this Concierge service and skip the rat race with the medical system that has been a total mess since Obamacare started.

Dr Ash is the BEST!!! Very thorough and on time! Her team and front desk is great! I highly…read morerecommend her!

Dr Gupta is a great dr and person, She has been my family dr for over 10 yrs. Very thorough!read more

Very thorough Doctor, professional, kind, caring, excellent communicative skills, great support…read morestaff and front office staff, lab on premises, keeps you well informed and checks in frequently, would highly recommend to family and friends

Dr McRae as a person is an excellent physician and provides terrific care. However,…read morecommunication with the office personnel by phone or email is impossible. No one answers the phones or returns calls. Requested referrals are not provided. Specialist requests for medical records are not sent. Really unfortunate.

I found HealthFirst Urgent Care online. I was able to schedule an appointment ahead of time to…read morealleviate any extraneous waiting prior to being seen. All of the staff from the desk to Dr. McRae himself, were professional and extremely helpful. I was so impressed with this visit to the urgent care side of the practice that I will be seeing Dr. McRae for my ongoing healthcare needs.

Save your time and money. Don't believe what they tell you…read more I am a snowbird and my most critical need was to have medications prescribed in another state. When I asked Dr. Traasdahl at my initial and fairly expensive consultation, he assured me they could and would be able to prescribe in OR. Now that I am spending my first Summer in Oregon and need my medication, they tell me they can't do it. I'll be flying back to AZ to get my needed medication.

Robert Alexander was over dosing me on TRT. My estrogen spiked really high because of it and I…read morebegan to have health issues. When I asked him if the estrogen is an issue he told me it is not an issue and actually has benefits when high. I ended up having to get my gallbladder removed and developed major manhoobs because of the high estrogen. I later found out from other friends at the clinic that they were also being over dosed. Robert Alexander has no idea what he's talking about. Dangerous clinic to get your care from.

We see Dr Nielsen at this clinic. She is great and works well with our kids. She's been their peds…read morefor 10+ years, we appreciate this clinic and the weekend hours they offer. She's a nice, caring provider.

This Medical Center will STEAL your money from you! I went here for almost 3 years and what I found…read moreis that they make you pay 100% of your medical bill even when you have insurance. They said you have to pay $125.00 for one sick visit and when your insurance pays we will refund it back to you? Well my date of visit was May 29, 2026 and my insurance paid them on June 9, 2026. I called them on 6/22/26 and they assured me they were sending me a refund check within 30 days! I called them back on 8/06/26 and they said "Sorry we messed up!" We will send you a rush refund within 14 days! I called them back on 8/27 (Still no check) We are going to pay you back maybe as early as today but you will absolutely have your money in less than 7 days! Today is 8/05/26 and you guessed it? I have NEVER been paid back!!! THEY WILL MAKE YOU PAY IN ADVANCE BEFORE YOU CAN EVEN SEE A DOCTOR AND THEN GET THEIR MONEY FROM INSURANCE AND KEEP YOURS AS WELL!!!! They are a huge Medical SCAM! Do not go their or trust then!

EXTREMELY DISPLEASED WITH THEIR SERVICE!!!…read more My boyfriend has been having health issues for a few years now and has gone to this practice a MULTITUDE of times, NEVER with any answers! His symptoms have been gradually worsening, to the point that it has been impacting every aspect of his life. We have been suspecting that he may be suffering from complications due to sleep apnea for some time, so he decided to schedule an appointment with them, to request a referral for a sleep study. He was guaranteed that the referral would be sent to the sleep center ASAP and he managed to lock down an appointment for the study, (about 1 month out at that time.)We both had been very much looking forward to that appointment and the possibility of finally finding some answers for him, so you could imagine that a month of waiting seemed like an ETERNITY as it was, especially with how terrible he has been feeling. After counting down the days to the appointment for almost a month now, he LITERALLY had the sleep center call him the DAY BEFORE he was scheduled to have his sleep study performed, only to tell him that they have not received the referral in time, in order to obtain prior insurance authorization! We were both utterly GOBSMACKED and DEVASTATED with the news. I called the sleep center to see if there was anything that could be done at that point and the representative I spoke with, told me that they had been attempting to contact his doctors office to obtain a copy of the referral for THREE WEEKS with NO REPLIES!!! What's worse is, WHO KNOWS when the insurance company will finally give them authorization for the service and considering we had to wait a month for the appointment, we probably won't be able to get another appointment until next year when our deductible resets! Overall, we've been completely SCREWED OVER by this SHODDY doctors office and it has cost us precious time, money and further SUFFERING, as now my boyfriend is now STUCK not being able to get his sleep study done for who knows how much longer at this point! I can most SURELY tell you that they have most DEFINITELY lost him as a patient and that they have never done a single thing to help him for the entire time he has had the DISPLEASURE of going there! Your practice deserves ZERO STARS overall and you have made your patient's quality of life MUCH WORSE in the long run! SHAME ON YOU COMPLETE CARE!! Why don't you do your future patients a favor and change the name of your business to, "INCOMPLETE CARE" because you SUCK!!

I can only assume they've gone out of business...?…read more I've been calling repeatedly for 2 weeks trying to get an appointment with my provider for a 90 day prescription refill and to get copies of my medical records and not only are they not even answering any calls, but the voicemails I leave with the appointment line are left unanswered too. This is the last straw for me as a patient. I've watched them decline with more and more issues in returning calls, their shoddy practice in conveying test results without any explanation of WHAT the test results mean, and my pharmacy's numerous requests to tweek my custom mixed medicine that took them A MONTH to reply to.... Yes, it took a month to call my compounding pharmacy back to get my medicine straight. Unbelievable. I'm now looking for a new doctor and wondering how the hell I can even get my medical file from them to give to another PCP. I guess I just go bang on their door?

I've been going here for over 25 years. GP care mostly with a side of type 2 on the side. Very…read morehappy with their service. Especially Stacie Schaible and her staff. They also have lab facilities on site.

I was looking to inquire as a new patient for my annual doctors appointment, and the woman on the…read morephone was genuinely trying not to give me an appointment, even though she didn't know what my insurance was or who I was. This woman was the most rude person I've ever encountered on a phone call genuinely I am so baffled by how unbelievably horrible this woman was and then she hung up the phone on me. If this is how scheduling an appointment is, I am scared to know how trusting these people with something more serious would be.

Dr Ross and I had differences and rather than calling me and talking things out, he cancelled my…read moremembership. He is a good doctor but every time I talked with him, no indication was given him of his unhappiness with me.. Stay away

Dr Ross is more than just an excellent physician. He is caring and kind and LISTENS to his…read morepatients. I never feel rushed. His staff reflects his high level of patient care and professionalism. I wouldn't go to anyone else. If there were TEN STARS, I'd award them all ten.