As someone who was a loyal customer of the Waimānalo Kalapawai Market for many years, this review…read moreis difficult for me to write.
When this location first opened, it felt like a true community gathering place. The staff were welcoming, cheerful, and knew many of their regular customers by name. I looked forward to coming in, and as a local artist, I was grateful to have my artwork displayed there during Christine's time as manager.
Unfortunately, my experience changed dramatically after the management changed.
As a longtime customer, I personally noticed a decline in consistency and quality after the management changed. Drinks and food no longer met the standard I had come to expect, while prices increased.
Over time, I felt increasingly singled out and treated differently. Communication became tense and disrespectful, and I no longer felt welcome.
My final experience was especially disappointing. I purchased a coffee that contained a significant amount of coffee grounds. I politely requested a refund, which was provided, and with the cashier's permission, I poured the coffee into the sink because I did not want both the coffee and the refund.
The following day, I returned as a paying customer and was told that I was no longer welcome and would be refused service. I was also told that I had "injured the staff," yet when I respectfully asked what that meant, no one would explain it to me. To this day, I still do not know what I was accused of doing.
Because I genuinely cared about this business, I wrote a respectful letter to ownership asking for clarification and review. Weeks have now passed, and I have not received any acknowledgment or response.
This review is not written out of anger but out of disappointment. I believe customers deserve to be treated with dignity, respect, and clear communication, especially when serious accusations are made or a decision is made to refuse service.
I sincerely hope ownership reviews how situations like this are handled so that no other longtime customer experiences the same confusion and hurt that I did.
Living in Hawaiʻi, the Aloha spirit is more than a greeting--it reflects kindness, respect, and hospitality. Sadly, over the years after the management change, I felt that this spirit was no longer reflected in my experiences there. My hope is that Kalapawai Market Waimanalo will continue to be a place where every customer and community member feels welcomed and respected.
Farewell.
I leave with many good memories of what this place once was, and I hope one day others will experience that same welcoming spirit again.