I visited your office on 1/8 at 11:00 AM and 1/9 at 9:41 AM. I would like to report a significant…read moreissue with an employee at the eye testing center (long black hair, glasses). Her behavior was unprofessional; she frequently screamed at customers and used a mocking tone when asked questions. On a positive note, the male employee who assisted me with my license today was excellent--polite, helpful, and efficient. I would give him five starts. I suggest that the first employee receive additional training in customer communication, as her current attitude is unacceptable for a front-facing role. I hope this feedback helps in addressing her communication style and ensuring a better environment for your customers.

I am writing to share feedback regarding my recent experiences at your office on January 8th at…read more11:00 AM and January 9th at 9:41 AM. During my visits, I observed and experienced significant issues with an employee who sits near the eye testing center (described as having long black hair and wearing glasses). Her behavior was highly unprofessional; she frequently raised her voice at customers and utilized a mocking tone when addressed with questions. This level of communication is unacceptable for a front-facing role. I strongly suggest that this employee receive additional training in customer service and communication to ensure a more professional and respectful environment for your patrons. I hope this feedback is constructive and assists you in addressing the communication style at the eye testing center. Thank you for your time and for recognizing the hard work of your standout staff members.

This location gets a 5 star review because of their attitude and continued attempts to help me get…read moremy license. Due to a DUI in So Cal almost 9 years ago there were many "glitches" with communication to and from Santa Fe. The DUI process is very difficult here. It was good to have an independent company on my side with all. As we didn't have an option of a private company at CA DMV it's refreshing to be able to go to a nice clean office with very short waits. If you want to understand the difference watch the Big Bang episode where Sheldon goes to DMV. A big thank you to the staff even when I was let's just say NOT happy.

This location is rarely busy and the staff is always helpful! We always come to this location for…read moreall our registration, license and MVD needs. If you give them a call they will even set up an appointment for you and double check you have everything you need before you go!! So worth any incidental fees to avoid having to go to the traditional MVD and waste an afternoon in their lobby!

My son went to get his oil change yesterday and the gentlemen would not change his oil because he…read moresaid he was the only person there. What sense does that make. He has a groupon so he has to go back. Please don't use this place.

My experience was for an oil change. I went and found a deal promotion and I called beforehand. The…read moremanager, Roland, was clear. I told him the vehicle info and he confirmed pricing. Why was this important. I went to 2 oil change locations (Jiffy Lube, review next) and BOTH LIED TO ME. OH, yeah $64.99. I pulled up and they see the car (my parents Cadillac, I'm here helping) and it went to $109 and $119 each! I asked for the manager at each place, "That car needs special oil." BS!!! I looked it up online 5W-30. There is NOT a special oil that costs double. I left both places, and they seemed shocked. This place...yeah, it's normal oil. We have it come in! It was smooth and fairly quick (not their specialty). Manager was very cool. When he say the handicap sign, he asked about it. I told him it was my parents that I was helping. He knocked another $5 off for them! He didn't need to, but this is why I'm giving a review. RESPECT!!!!

Today's visit was fantastic…read more Shari was a huge help , very kind, and took care of us quickly Make an appointment, read up on what is required to complete your transaction These folks will really make it a pleasant experience

I cannot say enough about the service I received at the MVD Now in Bernalillo. Nancy, the person…read morewho helped me, answered my questions on the phone requiring several phone calls. She was patient and kind. And knowledgeable. She helped me get a handicap placard for a friend who was getting medical treatment out of state. It was an unusual situation and she worked through all of it with me with kindness and respect for me and my friend. If I could give it 10 Stars I would.

Quick and awesome service. They were able to register my…read morecar to NM and paper work was all finished while we were doing the VIN inspection. I had no wait time. Answered all my questions and were polite and professional.

Great service. It was much faster than going to the MVD. No appointment necessary but they do close…read morefor a bit around lunch.

Walked in on Saturday May 23, 2026 with no customers there and two persons behind the counter. Said…read morehello and got no response. Said "How are ya'll doing" in a bit louder voice. Nothing. One guy finally meeked out a hello, and when I went up to the other guy and said hello, he said he was doing something and couldn't be distracted. Ok. Two thumbs down on being "friendly" as their website says. I think it's an Albuquerque thing. Prove me wrong.

This is one of the nicest MVD Now I have ever visited. Why anyone would go to the state offices…read moreinstead of here mind boggles me. I made an appointment on line through the VERY EASY process before I left the house. I get there earlier than appointment time, but there was only one person in front of me. Cristal R. finished up with her then smiled called me up to desk. She quickly went through my paperwork, ask a few questions, & ensuring everything was complete. By the time Cristal's supervisor had finished the VIN certification my plates were ready, I signed final paperwork, paid, & was out the door. The whole process took less than an hour from when I walked into the place. Our new (to us) MINI is now a New Mexican. Only negative thing I can say about the place was bathroom was out of order & for an old guy that can be concerning . Parking would be difficult for a large RV. I highly recommend this place.

camilo was rude and dismissive even after i sent my 17 year old son back for a emissions test. he…read moresimply told him his car failed and pointed for him to leave. he's been doing doing this for 20 years he claims and he is as so incredibly rude. do not give this place business. horrible horrible customer service. and in fact, it smelled like cannabis inside the emissions building. i wouldn't go back.

Happy with my visit here and my oil change. I found a Groupon for it and was able to use it, but I…read morewill go back again. It's in a good location and easy to reach. Very nice people here

The fastest test I've ever gotten. I was a bit nervous after reading some of these reviews. I also…read morefelt terrible for pulling up on a super cold & rainy day but the tech worked so quickly. I was in and out in less than 10 minutes!

Quick test and good service. The man on duty was friendly and professional. All and all an easy…read moreexperience.