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    Mutts and Moms

    2.7 (26 reviews)
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    Joz Joz Joz W.

    ***Thanks for just deleting my first review, Yelp. Next time give me a chance to fix my review rather than just deleting it outright. I have had personal experience with Mutts & Moms. Several years ago when I was considering adopting a dog. (I didn't want to say anything about this in the earlier review, but it's true.) I found their questionnaire to be long and the owner to be judgmental. The email correspondence I had with her was terse and downright unfriendly. Then it turned out the apartment I moved into didn't allow pets; so I wasn't able to go through with the process. I guess that was a good thing. But my experience up to that point was not the best. So that is what I'm basing this one-star review on. That and the whole Ellen Degeneres/Iggy situation, which admittedly is all based on secondhand information.

    Gwynn Flynn Polan

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    3 months ago

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    1 year ago

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    5 years ago

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    19 years ago

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    12 years ago

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    8 years ago

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    12 years ago

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    17 years ago

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    9 years ago

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    11 years ago

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    18 years ago

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    11 years ago

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    15 years ago

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    14 years ago

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    8 years ago

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    15 years ago

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    9 years ago

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    9 years ago

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    19 years ago

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    13 years ago

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    Pasadena Humane - Beans! - Foster Baby

    Pasadena Humane

    (748 reviews)

    Downtown

    My wife and I were looking to add to our growing family (bearded dragon and Aussie mix rescue) in…read moreefforts to provide additional companionship for our Aussie as we just moved into our new home and no longer have neighboring dogs. This was our first time here as previously, we rescued our Aussie from the Love Joy Foundation in Inglewood. Initial impressions were that the staff took immense pride in their job and that the animals were very well cared for. The neat and organized board of visuals of the the up-for-adoption pets (dogs / cats / critters) was a unique touch I had never seen at another shelter. As the person in the relationship who has never owned a cat, I felt as though I was at a huge disadvantage in both advocating on behalf of our Aussie but also facilitating a compatible future partner in crime. Given that we were understandably unable to facilitate a meet and greet with both pets, I am very appreiciative of Christine, who helped us as she was both incredibly kind and patient with me, taking the time to provide thoughtful answers to all the questions and concerns I had. it was very reassuring being able to lean into Christine.

    I can't even begin to express how callous and uncompassionate our experience with the person at the…read moreentrance to the Animal Resource Center was. Ironically one of the most inhumane experiences we have ever had. When someone carries in a completely limp and unresponsive dog, desperately asking for help, it is WAY the wrong response to act annoyed and try to get rid of them without any assistance. My Labrador just collapsed, lost all bodily autonomy, soiled herself and had gone completely white. I ran down the street carrying her to the nearest place that I thought could help, which was the Pasadena Humane Society. The 2 young ladies at the Shelter Shop directed me to the Animal Resource Center. I'm sweating bullets and my body is giving out from carrying my poor limp dog a considerable distance, when I finally arrive at the Animal Resource Center. I ask the girl at the entrance for help and she just tells me that they don't treat pets and I need to take my dog somewhere else. I frantically ask where and she gets visibly annoyed at me when she can't provide more information. Eventually a young man comes out and explains that I would need to surrender my dog in order to have them treat her, at which point she becomes the Humane Society's property and I have no claim or access to her condition or whereabouts. He tells me that Access is the nearest emergency pet hospital that can treat her. At that point a woman (possibly a vet) steps in and directs us to VCA on Arroyo Parkway because it seems like my dog may not survive the trip to Access. She was empathetic and wished us luck as we headed off. While I am thankful for those who eventually stepped in and offered helpful advice, I am still in shock at the callous and annoyed initial response I got from the girl at the Animal Resource Center entrance, in that desperate moment as I held my lifeless baby in my arms. I don't care how bad your day was or how much you don't care about your job, you do not get annoyed with someone who is desperately clutching their lifeless baby's body right in front of you. I get it, Pasadena Humane is a non-profit and not a free veterinary hospital. I also understand that many of the staff are not paid enough to care or they may very well be volunteers. But please do a better job of training your people, especially if they are the first point of contact with the public. Give them a list of alternative facilities or instruct them to reach out to someone who can and wants to help, it could mean the difference between life and death.

    United Hope For Animals - Bigots!

    United Hope For Animals

    (11 reviews)

    Downtown

    I've been volunteering with United Hope for Animals for about a year now and have had many positive…read moreexperiences. Rescuing animals is not for the faint of heart, and comes with a lot of dirt, heartache and possibility of illness. Fortunately, the people who run the group are willing to overlook all the obstacles and still help the poor creatures who desperately need them. I have helped them photograph dogs, worked adoption events, fostered dogs and am now fostering cats, and know that the good this organization does far outweighs any negatives. I would not hesitate to recommend them to anyone who wants to volunteer, but this type of work requires a lot of strength and determination to help those who need it most. The joy of helping saving a life is the best feeling in the world.

    I have been volunteering for UHA for almost three years now, and I can't imagine why I haven't been…read moredoing it longer. I was "recruited" into the group after I witnessed a weekend glamour shot day while I was walking dogs at the Baldwin Park Shelter. Volunteering with UHA fulfills a part of me that had been unfulfilled since I had my first pet fish. I am surrounded by people who love animals as much as me, who don't mind having extended discussions concerning potty training, dog behavior, cuteness levels, and types of poop. I feel important, I feel accomplished, I feel like I have people to turn to if I'm having trouble. UHA's main concern is the individual, whether it's the animal or the person. It isn't about numbers, it isn't about politics. It's about finding the best home for one animal, the best fit for the owner. I couldn't imagine a more amazing, selfless, and helpful set of people and animal rescuers. They've made a difference in countless animals' lives, countless owners' lives, and definitely, in my own life. If you're looking to adopt a new fur baby, or just need some help or information, UHA is your rescue!

    Ace of Hearts Dog Rescue - Adoption Event!

    Ace of Hearts Dog Rescue

    (105 reviews)

    I feel the need to share my dissatisfaction and poor treatment by this rescue. In the end one of…read morethe dogs I tried to adopt was harmed, in addition to me and my son because of how they mishandled everything. It was only 48 hours before getting this dog that the foster parent, not the rescue, informed me she had a prolapse rectum. The shelter didn't even know. Outside of being told she had a small cataract in her left eye, was told nothing else was wrong. In fact, the owner said she was "perfect.". This dog had dental disease, severe scarring in both ears and eyes to where she had limited vision and hearing. She was not potty trained at all. She was also severely underweight and could not handle a walk more than about four houses down my street. I agreed to take her with the understanding she would get the prolapse surgery after I got her, paid for by the shelter. The owner continued to disagree with every vet that saw her to talk about the surgery. No vet wanted to operate on her because she was malnourished and it was unclear why she was not able to gain any weight. All three vets said she should go on a hydrolyzed protein diet. The owner of the shelter refused stating the only food I could feed her was farmers dog. Finally after two months, the owner said I could put her on hydrolyzed protein food and she started gaining some weight. She had to get an ultrasound before the hospital would agree to do the surgery at that point. It took six weeks for the shelter to connect with the hospital that did the ultrasound to talk about next steps for the surgery. By that point I had had this dog for over three months and was dealing with all of the stuff I mentioned above. Because of all that at some point, I decided I could not do it anymore. It was a very painful decision to make and the shelter, made it extremely hard for me in the end. They were difficult to communicate with. I agreed to just fly her back to LA myself and the plan then changed three different times. They said they would come get her on a certain day, then changed it to another day then I said I would just bring her like I had planned then they asked me to keep her until they could find a place for her even though they said they had a place for her to go. Long story short it was extremely hard. I will put pictures of the texts from the owner in the end, who told me to literally stop complaining. The amount of time and money I spent out of my own pocket on this dog was significant. I thought at least an apology would be given, when I asked for one, the worker at the shelter stayed silent on the phone. And then the owner told me to stop complaining as you can see in the text photos. I share this to warn other people about what you might go through if you try to adopt a dog through them.

    Avoid this rescue. They list their dogs as being in Colorado, yet they are actually in California…read more They avoided answering our questions and then blamed us for not wanting to do a "virtual" meet and greet. How does that help us determine the dog's temperament or how he would interact with our current dog, all of which we disclosed to the rescue. When we told them what kind of dog we were interested in adopting they tired to bait and switch us to another dog. Completely unethical.

    Mutts and Moms - animalshelters - Updated October 2026

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