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    Labs and Friends

    4.3 (6 reviews)
    Closed 9:00 am - 7:00 pm

    Services - Labs and Friends

    Animal shelters

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    6 months ago

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    Pet Orphans of Southern California

    Pet Orphans of Southern California

    (199 reviews)

    Van Nuys

    You can immediately tell that this adoption center truly prioritizes the safety, health, and well…read morebeing of their animals over anything els, even money. that's honestly so rare and really refreshing to see. they're very strict about their process, which i actually really appreciated. before you can even view the kittens or other animals, you have to fill out a form. they want to make sure every animal goes to a safe, loving, and responsible home. most animal shelters don't do this so i really appreciate it. the whole place felt clean, calm, and well cared for, and the animals all seemed happy and properly looked after. the staff was also super kind and made sure we took our time looking at the kittens. overall, it just feels like a place that genuinely cares. if you're looking to adopt, this is exactly the kind of environment you'd want. responsible, thoughtful, and focused on what's best for the animals.

    We had a very disappointing experience at Pet Orphans of Southern California. We adopted a dog…read morethrough spcaLA and were referred there for his neuter procedure, which was required as part of the adoption agreement. The issues began at drop-off. I arrived on time at 8:30 a.m., but there was a long line of owners and dogs waiting outside. Many of the dogs appeared to be puppies, fosters, or newly adopted pets still adjusting and difficult to manage. I waited approximately 20 minutes while trying to control my 65-pound dog. When I reached the front, staff said they had no record of our appointment and asked, in an unprofessional manner, whether I had completed the intake form that was supposedly emailed to me. I had never received it. I was then handed paperwork to complete on-site while continuing to manage my dog in a crowded environment. On the form, I disclosed that my dog had been experiencing chronic diarrhea since being picked up as a stray, that we were actively working with our veterinarian to identify the cause, and that our veterinarian had cleared him for surgery. Staff then told me they would not proceed if he had diarrhea. I explained that this condition predated the adoption, that the neuter was required by the shelter, and that we had already obtained veterinary clearance. Staff repeatedly went back and forth between me and the veterinarian before eventually presenting a high-risk consent form. The communication around this was especially concerning. When the form was presented, I was told that by signing it, I was accepting that if anything happened to my dog, it would be my fault. I understand that additional risks can exist, but this was handled in a dismissive and inappropriate manner. If the clinic had sent the intake paperwork in advance or reviewed the medical concerns beforehand, this could have been addressed prior to my driving an hour from West Adams to Van Nuys with a dog who does not travel well. I was also disappointed that additional charges were presented for items such as an e-collar, pain medication, and IV fluids. For a required adoption procedure, these added costs felt excessive. Pick-up was similarly poor. When my dog was returned, a staff member commented, "Make sure to take care of the diarrhea because he still has it," despite our earlier detailed discussion of the condition and treatment plan. While loading him into the car, I noticed feces on his cone, tail, and legs. This suggested he had soiled himself and had not been adequately cleaned before discharge, which was both upsetting and concerning from a sanitation and post-operative care standpoint. Overall, this experience reflected poor communication, lack of professionalism, and inadequate attention to patient care. I would not return to Pet Orphans of Southern California and would not recommend this clinic to others. I also plan to share this experience with spcaLA so they are aware of the concerns regarding this referral partnership.

    Kitten Rescue

    Kitten Rescue

    (89 reviews)

    Valley Glen

    This place REALLY cares about which cats go to where. I got my cat (named Captain when I adopted…read moreand now named Doc) after going over there for a few days. They talked to me and figured out my personal life and then suggested cats that they thought would fit in. Doc has become the perfect friend. And I can't thank them enough for helping me. UPDATE: also got another cat named Marty and we have been a family for over 5 years!

    adopted my sweet baby boy from here a couple of years ago!! i met with his foster mom, met my baby…read moreboy and then it was instant love!! his foster mom informed me of the process on how to adopt him. as soon as he went to perry's place, i went there to spend some more time with him then took him home the same day! the process was smooth and the lady helping me was kind. she even showed us some other cats and kittens. when i came to perry's place, my boy cat was having an allergic reaction (nothing serious, just red patch of skin with fur missing in between his shoulder blades on his back), and the staff here informed me of it and pointed it out to me before i signed anything. they showed me the medical history and on it, they noted the flea medication that was used that caused this. i was super grateful for this since now i know which flea medication to not use and i was grateful it was brought to my attention when i was there still and before i signed anything/paid. i recommend adopting from here. whole process was smooth and all the cats are so cute.

    Labs and Friends - animalshelters - Updated May 2026

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