I brought my sons trumpet into this store for repair over 2 months ago and I will NEVER again nor will I purchase anything else from them. I have shopped with them off and on through the years, as I have two children that are in band but after the service I received recently, I will now be shopping elsewhere. My sons trumpet needed repair so I brought it in to this store a little over a week before school let out for Spring Break (early March) I was told that I would be called with an estimate soon after I dropped it off and that it would take approximately 5 to 7 days to repair. After not hearing anything from them in weeks, I CALLED them and was then given an estimate. Then didn't hear anything more. Then they closed for the Pandemic. I didn't even know when they had reopened because again, no one called. I just happened to be driving by their store last week and noticed they appeared to be opened. So when I got home, I called them. No explanation was given as to why no one has attempted to call me. I was put on hold for 3 times by the girl I was speaking to so that she could check the status of the instrument. I was then told that there was an error and that the instrument was never sent for repair. I finally recieved a message Saturday (May 16) that the insturment was ready for pick up. I went in Monday to get it and as soon as I stepped foot through the door and employee tells me that I will be unable to shop in their store without a mask. BAD TIMING to be telling me what you want me to do! I told him that he better bring my instrument out curbside then, because I wasn't there to shop in his store. I let the employee know about everything and he offered to take my information and complaint down so he can let his manager (Adam) know and he can call me. Uhh, the way they called me about the instrument repair? I don't expect a call back, especially since the employee didn't care to attempt to make things right. You know the line, "I'm just following orders, Mam." I know how that goes and I also know how to give good quality customer service and this is just not it. I got the instrument back finally and I was charged over $160.00. read more