Just wanted to leave a great review for Crystal! From the moment I walked in she was so kind and…read moreeager to help. She found my sister a walk in appointment within minutes and was extremely professional. Her outgoing attitude and expertise in all available promotions is outstanding. Will be returning due to her great vibe. Thanks Crystal!

I had a very disappointing experience at this European Wax Center…read more My appointment was at 12:30 p.m. I arrived early after parking and paying the meter. I was told the store was on break until 12:30. I politely asked if I could wait inside since I had already paid for parking, but my question was ignored. A few minutes later, another customer arrived and was warmly told she could wait inside until her appointment. When it was time for my appointment, several other names were called before mine, despite my having been waiting since noon. At checkout, I expected the advertised first-time guest pricing based on how my appointment was booked. Instead, I was told I had to pay full price because it was considered my second visit. When I asked what the total was, my question was not answered. I was simply asked for my ZIP code and told to tap my card. I only saw the total after the transaction had already been processed. After leaving, I realized I had never been offered a receipt, so I went back inside to request one. When I returned, I could hear the front desk discussing me with the esthetician, including asking whether I had left a tip and how much it was. Rather than addressing my concerns professionally, the conversation focused on my gratuity. I asked another esthetician if she could please ask them to stop talking about me because I had a question. Her response was, "What are you going to do about it?" I was shocked by how unprofessional that interaction was. The waxing service itself was fine, but the customer service experience was not. From the confusing checkout process and lack of price transparency to the way my concerns were handled afterward, I left feeling dismissed and disrespected. I will not be returning and hope management reviews the professionalism of the staff and the checkout process.

I was well overdue for some face TLC. My visit with Olga, exceeded my expectations. My experience…read morewas very peaceful and informative. She shared insights with me about getting curious about which foods my body likes vs. might be sensitive to (in regards to my clogged pores and post acne marks). Olga's subtle touches helped me feel relaxed and taken care of - such a treat! Visiting her made me feel like I was visiting a friend, who had a special interest in my skin routine. I am looking forward to my next visit.

Very knowledgable and skilled estetician. Glad to find her!…read moreGood professional skincare also is available.

I woke up one night with a very painful knot in my neck and no idea what caused it. Days later,…read morewhen I was still in pain I called the spa out of desperation. Mary saved me! Her massage really reduced my pain, and she found several more knots on the same side. She clearly knows a lot about the body. Days later, I am feeling much better. I'll definitely be back! I price was reasonable, and she texted me a few days later to check on up how I was feeling.

Mary was wonderful! Such a clean, quiet location. She payed attention to exactly what was bothering…read moreme and made sure al knots were gone! Will definitely be going back !

Noreen is the absolute best. So personable. I came here on a whim as someone who is used sugaring,…read morebut although Noreen dors offer sugaring I tried hard wax. Her gentle touch has made me never turn back to sugaring. My girlfriend and I come every 6-8 weeks

I went in for a bikini wax and left feeling fantastic. Noreen is wonderful and makes the entire…read moreexperience so comfortable and relaxing. Amazing service!

Had an amazingg experience here many years ago with Monika. I highly recommend this place!!…read moreExcellent service and highly experienced and professional. One of the best beauty experiences I've ever had. Unfortunately I cannot make this my go-to place because I don't live nearby.

This place is amazing!! Clean, soothing, beyond helpful and just great staff! I highly recommend…read morethe place

Do not recommend! I was literally 5-7 min away when I was…read moreturned away for being "late" although I texted just moments prior to advise that I was 2 stops away. To add insult.to injury she had the audacity to charge me a cancellation fee. I live in East NY and work in the Upper East Side my commute was 6 trains just to get there and there is no grace time or period. This is completely unacceptable we live in NYC and do not control the trains. I've never been late in the past and I've been coming here for months. Attached is the conversation after, completely dismissive and with no regard. Just warning others. Revising this review to state again I was only two stops away!!! Two stop away.. This is no way to treat customers whether they came once or 7 times. Anyone in my predicament would be livid too after taking 6 trains!

I am not sure what happened to my other review but I have been a faithful customer of Marina for…read morethe 2 years. She is the most amazing sugar waxer. I moved from NYC back to MD and I still drive up for her to do my wax. Her prices are fair and literally leaves any spot she waxes perfect!

Lisa did an amazing job on my eyebrows! I absolutely love how they turned out. She made sure to…read morecheck in with me throughout the appointment to make sure I was happy with the shape and look. She was professional, attentive, and really listened to what I wanted. Highly recommend Lisa if you're looking for beautiful brows!

I cannot recommend Lisa enough. I've been going to her consistently for about a year now, and she…read moreis hands down the best wax specialist I've ever been to. From my very first appointment, she made me feel completely comfortable. Getting waxed can be intimidating, especially your first time, but Lisa has such a calming, professional energy that immediately puts you at ease. She takes her time, explains everything if you have questions, and truly cares about your comfort throughout the entire service. Her spa is peaceful, secure, and very private. She is extremely serious about client confidentiality, which I deeply appreciate. Cleanliness is clearly a top priority -- everything is sanitary and they absolutely do not double dip. You can tell she holds herself to high standards. What really sets her apart is that she educates her clients. She gives great advice on exfoliation, aftercare, and how to prevent ingrowns, which has made a huge difference for me. She wants you to get the best long-term results, not just a quick appointment. And the pricing is amazing. My Brazilian is around $45, which is incredibly reasonable especially considering current inflation. The quality of service you receive for that price is honestly unmatched. If you're looking for a clean, professional, welcoming environment with genuine hospitality, this is the place. Support local businesses that truly care about their clients -- Lisa deserves all the recognition and a 5-star rating.

The new owners are super rude, the place used to be so clean and now it's completely different. the…read morenew people feel so entitled never returning! overpriced and no good services :(

It's unfortunate that I am writing this review because I'd previously had a great experience here…read more In fact I'd purchased a facial package and had 1 pass left. I received a reminder text about my appt on 12/18/25, but when I arrived I saw that the salon was closed. I have tried calling, emailing, and messaging through the website, but have had no response. I also just walked by and the salon is closed. This fall, I had wanted to reschedule an appt, but had tried numerous times and couldn't reach the front desk. Little did I know the situation would get much worse. Not sure what is going on with Soma. Very frustrated with this salon!